Aspen Court Care Home

17/21 Dod Street, Poplar, London E14 7EG
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9.8 78 Reviews
  • Aspen Court Care Home, London
Located within Poplar in London, Aspen Court is a purpose built care home offering nursing and dementia care.

At Aspen Court Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. There is a range of comfortable and well-equipped bedrooms. All bedrooms have en-suite facilities; all are wheelchair friendly, have TV aerial points and a nurse call system.

Aspen Court chefs pride themselves on knowing the tastes of Residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1418
  • Self-Funded Nursing Dementia Care: from £1568
  • RESPITE Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Nursing Care: from £1560
  • RESPITE Self-Funded Nursing Dementia Care: from £1725

These prices are only a guideline, please contact Aspen Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Fiona Hewitt (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (3)

Aspen Court Care Home Reviews (78)

9.8

Aspen Court Care Home has a Review Score of 9.8 (9.806) out of 10, based on 18 reviews in the last 2 years.
Over all time Aspen Court Care Home has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Aspen Court Care Home
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Total of 78, showing 21-40
Review from R B (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All the staff have excelled in their duties which they have done above and beyond. Extremely caring, kind and compassionate with my mother. Her room is always clean and most part tidy. The food is, for the most part, good. Her being Greek, she does miss her cultural food but other than that she is very
happy. I can not fault Aspen Court Care Home - massive thank you to all.
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Review from E J (Wife of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This facility is a blessing for my husband. Whilst at home, he was bed-bound as we didn't have ideal facilities to care for him. Since being in Aspen Court, he has a new chair so he can be taken out in good weather.
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Review from Jean T (Friend of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visit a friend in Aspen Court Care Home and my mother was there for a short time. Overall, the care and service are good. Attended the Jubilee party and it was wonderful. Very well organised.
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Review from James J (Nephew of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care and dedication shown to our uncle by all the staff that came into contact with him.
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Review from C B (Relative of Resident) published on 5 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Called to enquire about visiting my sister who I haven’t seen for nearly 2 years. I spoke to the manager who was very helpful in arranging the visit at short notice. When we arrived, we were greeted with a very friendly staff member who was expecting us and assisted us with the Lateral Flow Test. It
was fantastic to see my sister who was very well and very happy. Thank you!
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Review from R S (Son of Resident) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, helpful, and caring.
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Review from A D (Daughter of Resident) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and would go over and beyond to help. Management are always willing to listen and would ensure that the residents are comfortable. Great staff and management.
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Review from C G (Niece of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice facility but think it is time to visit in the resident's room. More comfortable and kinder to the resident.
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Review from Alastair H (Son of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I are both extremely happy with the care and consideration shown to my mother. The management is very helpful and have dealt quickly and efficiently with all the arising issues. The staff likewise are excellent and clearly make my mother feel confident and relaxed in her new surroundings.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Aspen Court Care Home

Thank you for your review. Aspen Court together with other care providers are working hard to keep residents safe by following the Government guidelines regarding Covid 19. We hope that once updated guidance is received we will be able to organise visits in residents’ rooms.

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Review from Donna T (Niece of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I didn't want my uncle to go in a home but his health said otherwise and he needed the care I was a bit worried about how he would be but thankfully he loves it there and so do I. They take care of him with all his needs I couldn't ask for better care for him he is like a different man he likes and
gets on with all the careers and the other residents and is very happy and I am very happy with them all too. I would definitely recommend this home to anyone they are all doing a wonderful job at looking after my uncle I'm very pleased so thank you.
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Review from Janice H (Niece of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt lived at Aspen Court for three and a half years and was well looked after.
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Review from Patricia G (Daughter of Resident) published on 21 May 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother's stay at Aspen Court was short term respite. She was well cared for but didn't like the food or the environment.
I would have to say the care staff were very good and attentive.
When visiting Aspen Court the setting did seem a bit disorganised, this can only reflect on the management.
I felt the care staff had lots of challenging behaviour and situations to cope with.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Aspen Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We have taken on board your comments and will be reviewing the visiting arrangements, food service and the environment of Aspen Court. Thank you for your positive comments on our staff – they work hard to provide, kind, quality care and we are very appreciative of their dedicated service.

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Review from Geeta D (Sister of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far so good. Very pleased with the service and the attention to detail and caring of the Manager. The staff are all very attentive and polite to the patients and my sister-in-law. Nothing is too hard for them to do.
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Review from J W (Brother of Resident) published on 12 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff was very caring and the home was very clean and when I made phone calls they were very good and told me how my brother was. I can not thank the management enough.
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Review from Deborah H (Daughter of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was in Aspen Court for just under five years. My Mum was there before him, so I knew he would get the excellent care he required. He knew the staff and as he declined his main carers and more to mention, looked after him with the dignity he deserved. They went above and beyond. I have to also
mention a lady who was the Secretary in Aspen Court and of course the Supervisor there. The staff there are efficient and go above and beyond their duties to make not just the residents but the family too, feel comfortable about the everyday care of their loved ones. I give a huge thank you from my heart, asking that God blesses you all for all the kind deeds done for my Mum and Dad whilst they lived in Aspen Court. For accommodating all of us. Highly, highly recommended.
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Review from P D (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and safe. All staff were pleasant and cheerful. I'm glad my Mum got a place here.
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Review from Patricia (Relative of Resident) published on 3 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My very dear relative, for whom I cared as her next of kin, lived at Aspen Court for six months until early 2019, when she was admitted to hospital. Due to her age and illnesses, her death, sadly, followed shortly afterwards.
Throughout her six months at Aspen Court, she received unfailing courtesy
and warmth. Staff tended to all her needs, as a wholly dependent dementia patient, with timeliness, courtesy and good care.
Neither she, when asked, nor I, had any complaints. When requests were made we found we were listened to and helped.
Like all care homes, staff shoulder a heavy burden and at times must prioritise according to urgency of need. The manager provides an excellent role model and example to follow and I believe her standards and presence make this an exceptional place for residents and their families when full-time care is needed.
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Review from L S (Sister of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the way my brother is treated in Aspen Court. The staff and managers are caring and they listen to you and are there if needed. The atmosphere is lovely and my brother is taken care of and praises the home himself. The residents enjoy singing and playing games and are happy. I
could not wish for a better care home I don't think. Thank you.
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Review from Lorraine D (Wife of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers and nurses are kind although more staff needed. Food is adequate although not always appropriate for the age and condition of the residents.
Reply from Clare Sheehan, Careline Advisor at Aspen Court Care Home

Thank you for your comments particularly regarding the kindness of the staff. The number of staff on each unit is determined by the care needs of the Residents at the time and staffing is flexed accordingly to ensure all Residents are treated with dignity and respect. Recruitment is underway to fill current clinical and care vacancies and we have two enthusiastic Well Being activities co-ordinators who tailor the activities to suit the Residents in the home. There is a robust Housekeeping team along with the Maintenance staff who keep the physical outlook of the home in good condition and Residents are made to feel safe and secure in the home. I hope this has addressed your concerns. Please feel free to come in and see me at the Home if you have any further concerns.

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Review from Linda K (Daughter of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is well cared for she is happier than where she was before. I find that she has changed for the better, more in control, well looked after.


Staff are always chatty when they are asked questions, and always give you the right answer. Always caring. Lovely staff, will recommend to anyone.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Aspen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Aspen Court Care Home is calculated as follows: ( (175 Excellents x 5) + (40 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 216 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aspen Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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