Havelock Court has been purpose-built to offer care for a diverse range of conditions. These include carefully tailored plans for dementia care, Huntington's and Parkinson's care, as well as care and support for mental health, HIV and alcohol and drug related conditions.
The facility makes the most of modern care capabilities, even having its own gymnasium, activities kitchen and games area. All bedrooms are ensuite and have a 24 hour call system.
Quality care is supported by good nutrition, with Havelock Court looking to cater for the personal taste of residents. We also offer a private dining for our residents to spend quality time and enjoy a three course meal with loved ones.
The home has a weekly activities and rehabilitation programme which consists of movie clubs, reminiscence therapy, flower arranging, support for independent living, poetry, arts and crafts, cookery and numerous social events.
Group: Bupa Care Homes
Person in charge: Patricia Williams (General Manager)
Local Authority / Social Services: London Borough of Lambeth Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke
Admission Information: Ages 50+.
Languages Spoken by Staff (other than English): Bengali; Bangla, Hindi, Italian, Polish
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Havelock Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.2 (maximum of 10) for Havelock Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Havelock Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.496 for Havelock Court Care Home is calculated as follows: ( (73 Excellents x 5) + (50 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 131 Ratings = 4.496
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.667 Points relating to the number of positive Reviews for Havelock Court Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12 Target = 0.667
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Havelock Court Care Home has a Review Score of 9.2 (9.163) from 11 Reviews
Review submitted from a Postal Card by Stephen C (Friend of Resident) on Friday 23 February 2018. Relates to January 2018.
Very welcoming home with friendly staff.
How likely would you be to recommend Havelock Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Jayne Duck, Customer Services Administrator at Havelock Court Care Home responded to this review on 26 Feb 2018:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.
Review submitted from a Postal Card by Rose Marie M (Sister of Resident) on Friday 1 December 2017. Relates to August 2017.
Family time reunion. It was a good experience and my sister enjoyed seeing her family members. The buffet was very nice, with a variety of foods. The staff caterer was extremely helpful and ensured that all was OK.
Definitely, recommend the experience.
How likely would you be to recommend Havelock Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Jayne Duck, Customer services administrator at Havelock Court Care Home responded to this review on 01 Dec 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Kirk C (Resident) with assistance of Father of Resident/Service User on Tuesday 31 October 2017. Relates to October 2017.
Very satisfied and well cared for.
How likely would you be to recommend Havelock Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Jayne Duck, Customer services administrator at Havelock Court Care Home responded to this review on 31 Oct 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Joanita T (Sister of Resident) on Tuesday 17 October 2017. Relates to March 2017.
The standard of care is very good. The home is very clean and the rooms are comfortable and well furnished. The staff are friendly and very supportive. My sister was a long-term patient in a mental hospital. I was very surprised and happy by the support the care staff gave to her. For years my sister has no teeth and would not allow anyone to comb or cut her hair. The care staff supported her to get dentures and groomed her hair.
How likely would you be to recommend Havelock Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Jayne Duck, Customer Services Administrator at Havelock Court Care Home responded to this review on 18 Oct 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Roger Z (Friend of Resident) on Tuesday 26 September 2017. Relates to September 2017.
For what I have seen on visiting, the staff are fantastic. The food is excellent because they have a different kind of menu every day. I did eat one day and enjoyed what I had. The rooms are big and easy to move around. There is wifi, TV etc. I do recommend to anyone.
How likely would you be to recommend Havelock Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Jayne Duck, Customer services administrator at Havelock Court Care Home responded to this review on 27 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by A T (Friend of Resident) on Tuesday 26 September 2017. Relates to September 2017.
It is a very well run care home with very helpful staff. A comfortable place for residents.
How likely would you be to recommend Havelock Court Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Jayne Duck, Customer services administrator at Havelock Court Care Home responded to this review on 27 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Joseph W (Resident) with assistance of Partner of Resident/Service User on Tuesday 25 July 2017. Relates to July 2017.
The lifts are tedious, no means of getting up and down quickly. They sometimes break down. Not happy that some clients are allowed alcohol in the home.
Activities coordinator provides varied activities. I am physically able and would like more activities out and visit museums, local parks, Music Fayer at Southbank.
Positively staff always take care of my needs. They are courteous and thoughtful. They do a hard job and seems to be a good number of staff on duty at any time which makes it better for communication with residents.
How likely would you be to recommend Havelock Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Emily Wilson, Customer Service Administrator at Havelock Court Care Home responded to this review on 25 Jul 2017:
Thank you for your review. Your comments are extremely important to us and our residents’ health and well being are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Review submitted from a Postal Card by Paul G (Brother of Resident) on Friday 9 June 2017. Relates to June 2017.
As a visitor to see my brother, I have been pleasantly surprised by the excellence of the staff, the care and attention, the quality of the food, the cleanliness and also the quality of care my brother receives.
I would recommend this home for its care and attention, both to residents and visitors. It is also a pleasure to visit and the welcome afforded by the staff.
How likely would you be to recommend Havelock Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Tom M, Customer Service Administrator at Havelock Court Care Home responded to this review on 09 Jun 2017:
Thank you for sharing this review. Glad to hear you've enjoyed your visits and I hope they've given you piece of mind with regards to the care your brother receives.
Review submitted from a Postal Card by L C (Brother of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Impressed by conditions and home commitment to supporting my brother.
How likely would you be to recommend Havelock Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Emily Wilson, Customer Service Administrator at Havelock Court Care Home responded to this review on 15 Mar 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by John R (Resident) on Monday 5 December 2016. Relates to November 2016.
Some if your staff is excellent but on the other hand poor.
How likely would you be to recommend Havelock Court Care Home? Don't know
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Julia W (Sister of Resident) on Friday 16 September 2016. Relates to September 2016.
My brother suffers from a rare degenerative disorder and as he is only 57 we were struggling to find a care home suitable for him. I and my brothers family feel very lucky to have found Havelock Court Care Home. The staff are fantastic and my brother has settled in very well after a months residence. We are all confident that he will be treated with the care and respect he deserves and he loves the food!
How likely would you be to recommend Havelock Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lydia Waller, Customer Service Administrator at Havelock Court Care Home responded to this review on 26 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Havelock Court Care Home