Havelock Court has been purpose-built to offer care for a diverse range of conditions. These include carefully tailored plans for dementia care, Huntington's and Parkinson's care, as well as care and support for mental health, HIV and alcohol and drug related conditions.
The facility makes the most of modern care capabilities, even having its own gymnasium, activities kitchen and games area. All bedrooms are ensuite and have a 24 hour call system.
Quality care is supported by good nutrition, with Havelock Court looking to cater for the personal taste of residents.
Included on the activities and rehabilitation programmes are reminiscence therapy, support for independent living, arts and crafts and numerous social events.
Group: Bupa Care Homes
Person in charge: Patricia Williams (General Manager)
Local Authority / Social Services: London Borough of Lambeth Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke
Languages Spoken by Staff (other than English): Bengali; Bangla, Hindi, Italian, Polish
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Havelock Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Havelock Court Care Home has a Review Score of 8.2 (8.150)
The Review Score of 8.2 (maximum of 10) for Havelock Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Havelock Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.4 for Havelock Court Care Home is calculated as follows: ( (31 Excellents x 5) + (22 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 60 Ratings = 4.4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.75 Points relating to the number of positive Reviews for Havelock Court Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12 Target = 0.250
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Joseph W (Resident) on Tuesday 25 July 2017. Relates to July 2017.
The lifts are tedious, no means of getting up and down quickly. They sometimes break down. Not happy that some clients are allowed alcohol in the home.
Activities coordinator provides varied activities. I am physically able and would like more activities out and visit museums, local parks, Music Fayer at Southbank.
Positively staff always take care of my needs. They are courteous and thoughtful. They do a hard job and seems to be a good number of staff on duty at any time which makes it better for communication with residents.
How likely would you be to recommend Havelock Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Emily Wilson, Customer Service Administrator at Havelock Court Care Home responded to this review on 25 Jul 2017:
Thank you for your review. Your comments are extremely important to us and our residents’ health and well being are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Review submitted from a Postal Card by Paul G (Brother of Resident) on Friday 9 June 2017. Relates to June 2017.
As a visitor to see my brother, I have been pleasantly surprised by the excellence of the staff, the care and attention, the quality of the food, the cleanliness and also the quality of care my brother receives.
I would recommend this home for its care and attention, both to residents and visitors. It is also a pleasure to visit and the welcome afforded by the staff.
How likely would you be to recommend Havelock Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Tom M, Customer Service Administrator at Havelock Court Care Home responded to this review on 09 Jun 2017:
Thank you for sharing this review. Glad to hear you've enjoyed your visits and I hope they've given you piece of mind with regards to the care your brother receives.
Review submitted from a Postal Card by L C (Brother of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Impressed by conditions and home commitment to supporting my brother.
How likely would you be to recommend Havelock Court Care Home? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
Emily Wilson, Customer Service Administrator at Havelock Court Care Home responded to this review on 15 Mar 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by John R (Resident) on Monday 5 December 2016. Relates to November 2016.
Some if your staff is excellent but on the other hand poor.
How likely would you be to recommend Havelock Court Care Home? Don't know
Overall Standard: Satisfactory
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Satisfactory
Treated with Dignity: Good
Food & Drink: Good
Staff: Satisfactory
Activities: Good
Management: Satisfactory
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Satisfactory
Review submitted from a Postal Card by Julia W (Sister of Resident) on Friday 16 September 2016. Relates to September 2016.
My brother suffers from a rare degenerative disorder and as he is only 57 we were struggling to find a care home suitable for him. I and my brothers family feel very lucky to have found Havelock Court Care Home. The staff are fantastic and my brother has settled in very well after a months residence. We are all confident that he will be treated with the care and respect he deserves and he loves the food!
How likely would you be to recommend Havelock Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Good
Lydia Waller, Customer Service Administrator at Havelock Court Care Home responded to this review on 26 Sep 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Havelock Court Care Home
