Highbury New Park

My mum has been resident at Highbury New Park for 2 years now and I am absolutely delighted with the staff and the setting. The level of care and attention is outstanding. She really enjoys the activities especially the music sessions. She also has a very healthy appetite and really enjoys the food. The menus are varied and nutritious and they always have healthy portions. When I visit at meal times I see how much she enjoys the shared time with other residents. I am so grateful to all the staff for the kindness and attention.

It was my first time coming to the care home and I was impressed. It is welcoming and friendly. Staff are kind and smiley. The care home has a warm environment and homely atmosphere. The staff take great pride in providing high quality care.

Excellent care and attention is always provided and all staff are very attentive. My aunts are very happy at Highbury new park and have never raised any issues or concerns. They are very well settled

I cannot rate this care home high enough. The care they provide is the best I've ever seen. The staff, cleanliness, activities for residents, food and just the most wonderful atmosphere every time I visit. You can see how much the staff love their job as they are always happy and give residents first class care. Absolutely wonderful care home.

My husband receives excellent care. Staff are caring, professional and kind. They are all very supportive and friendly both to my husband and to me. Over the Christmas period I was able to spend quality time with my husband and his sons, partners and grandchildren were able to enjoy time with him too.

My wife was admitted to Highbury New Park Care Home with progressively deteriorating dementia some 18 months ago, and this has since deteriorated further. All the staff have been really kind to both my wife and me, and I feel many of them have developed a real affection for my wife, getting to know her likes, and how to comunicate with her. I also notice how kind the staff are to other residents, spending additional time with anyone who might be having a difficult day. From the beggining I have been particularly impressed by the good relations that exist between all the members of staff at all levels with a happy working environment. My wife is now receiving much better care than I could provide when she lived at home, leaving me able to have a more relaxed and loving relationship with her. Her room is clean and light, with appropriate measures to mange her risk of falling out of bed, and the walls are decorated with her own pictures. I feel my wife could not be in a better place.

i have total peace of mind that dad is in a really good place, i can't fault anything about Highbury New Park, the manager and staff are brilliant. they even arrange meetings for the family members to meet staff including head chef and the assigned gp's on a regular basis, all to get feed back to improve Highbury.

Hi, my mother has been a resident for over 6 months, I couldn't be happier with her care, HNP is a vibrant, clean, friendly and warm home and you will be happy to have your loved one stay. Staff even come in on days off to help or see a resident they are fond of. Thank you Lia and all your team.

my husband has been this care home since May 2025, the care and service he has received has been phenomenal. The staff treat him like family and always have time for him. They are aware of our visiting patterns and have him ready for us when we get there.

Every member of staff is incredibly polite and caring. The room is clean and welcoming, and my mother is very well looked after. We feel very reassured knowing she is in good hands. It gives our family great peace of mind.

My father was a resident at Highbury New Park for two years until his death in May.

The care provided by the home was of the highest standard, including palliative care in his final two months. There is also excellent communication with the local GP practice.

As a family, we have always felt fortunate that we found a place for him at HNP. The management team are very proactive and professional, and the nurses and carers frequently went above and beyond when taking care of my father.

The staff were very approachable and responded quickly to any questions that we had regarding his care.

Added to this, the range of entertainment and regular one-to-one conversations with residents, means that they are given individual attention. There is also an app which provides details and photos of each person's activities.

There is a wonderful loving and homely atmosphere, making it a pleasure to visit, and reassuring me that my husband is receiving the best of care.

Myself and my family love the relationships my Nan has with the staff especially staff on her floor. All the staff know the residents even if they are not on her floor.

Always find staff and carers, very helpful, supportive and ready to answer any questions I may have, caring towards all residents and relatives. Make you very welcome and happy that you get involved when visiting.

Kudos, to you Care UK. Keep up the nice work.

I am very happy, I love all the staff and the residents are taken care of wonderfully. We are all treated as family. We are always invited to The events at Highbury New Park, and we enjoy attending to be with our loved ones. We make friends with other relatives and have weekly coffee mornings where we catch up with staff and other relatives. The staff always contact me to tell me how he is, and when I leave I know he is safe and happy and well cared for.

It's very reassuring to our family that my father's more complex care needs are provided for. And being able to visit him at any time and know that I will be warmly welcomed is a huge comfort. My conversations with staff and management are professional yet friendly; they understand the difficulties that families face when someone moves into a care home and support us through the process too.

A massive thank you to all the staff.

It all works so well, air of order on walking in, of organisation too. Clean, tidy. Staff are patient and calm, respectful of residents and their needs. It instantly felt and still feels, like the right place.

My husband has been in Highbury New Park since May. Since then, he has settled in well. He has been encouraged to progress from wheelchair to walking frame, which has improved his general health and allowed him greater independence. He spent one night in hospital for planned surgery, which was well organised, with minimum stress. Residents here are treated as individuals, with warmth care and affection. My husband enjoys particularly his room, which is clean, spacious and well appointed, the garden where he feels relaxed, and the fact that the common room is not overcrowded. He looks forward to his meals. It has made a big difference to us as a family to have found such a pleasant, calm and welcoming place and to know that we can be assured he will be cared for with both kindness and efficiency.