
I always leave confident that he is kept clean and well-fed and he is with people that do careL R(Daughter of Resident/Service User)



I always leave confident that he is kept clean and well-fed and he is with people that do careL R(Daughter of Resident/Service User)



Situated in Hounslow, west London, Ashgrove care home offers personalised nursing and nursing dementia care to older people.
Furnished for maximum comfort, this cosy care home offers plenty of places to relax and socialise while residents can also enjoy spending time in the landscaped gardens and pretty patio, an ideal spot for catching up with family and friends. A small on-site shop offers a range of newspapers, magazines and simple...
Care Provided by Ashgrove Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Ashgrove Care Home for full pricing details and T&Cs.
Contact Ashgrove Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Lourdes Pascua (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (50)
Ashgrove Care Home Reviews (168)
Ashgrove Care Home has a Review Score of 9.8 (9.761) out of 10, based on 27 reviews in the last 2 years.
Over all time Ashgrove Care Home has 168 reviews.
Lovely BBQ organised. Great food and entertainment. All the staff are so lovely and helpful and always make you feel so welcome too. Thanks for a lovely day. We all enjoyed it and my nan loved it too.
They do their best to keep residents content.
She was happy and clean and in her day clothes for the first time in months. The staff were very welcoming and I felt so relaxed that we could get her into a lovely home.
The staff work very hard, are mostly very aware of individual needs and are attentive to residents and their families.
Thank you so much for a lovely day. Myself and some of my family came to the open day, it was lovely to see mum really enjoying herself too. The food was amazing thanks so much to all of the staff. Great entertainment too. I was taken aback with the amount of effort gone into the open day. Lovely day.
Beautiful place - my brother is looking well and settled. The staff are friendly, welcoming, happy and cheerful. My Grandaughter and I felt welcome, the home is lovely.
Basic personal care was very good. Good standard of cleanliness. Food well prepared and well presented and looks tasty. Adequate drinks available. Friendly staff.
Always made to feel welcome and very friendly. Birthdays celebrated etc.
Always made to feel very welcome when visiting my father. He is always informed if there are any concerns e.g. Doctor, appointments. Staff are very genuine and caring towards all of the residents. The home is always clean and fresh very happy with the excellent care my father is receiving, would highly recommend.
My mother resided for just over a year at Ash Grove Care home before she passed this February 2017. She was there for end of life care and was looked after well by staff and was treated with compassion and dignity right to the end. We were kept informed of her progress and decline throughout her stay and found the staff and manager to be helpful, informative and professional. I would recommend Ash Grove for anyone looking to place their elderly relative into care.
The house is clean, the staff are welcoming and friendly. There are no restrictions on visiting times! The staff try and interact with the clients that are communicative and help with feeding where necessary.
People here are very kind. Always smiling and helpful.
You manager is very professional and friendly
Everyone appears to be very helpful and eager to please.
The staff are extremely kind and helpful. Ash Grove Care Home is very welcoming to visitors with lots of tea/coffee offered! My sister-in-law says her idea of old people's homes has altered.
Always found the staff pleasant and caring showing much patience with residents. The home is well run and residents needs are taken into consideration.
My father has now been here for eleven weeks and seems very settled. He eats very well and enjoys the variety of food provided. I am very satisfied by the way the staff treat and care for him. His room and personal clothing are well maintained. I always feel welcome at the home and all the staff know me by name as well. I would highly recommend this care home.
The BBQ was really good with the sunshine and a good temperature. It was lovely and the food was really great. The staff were very good and caring, bringing food to the residents and then families as well. There was entertainment with a dancer for a tea dance demo. It was nice that everyone was together, young and old.
Summer BBQ today 12.8.16 weather was kind to us, lots of sunshine. Good food, plenty to eat and drink, staff very attentive marking sure residents had enough food and drink. Entertainment at the end. A most enjoyable afternoon. Good to see mum have such fun. Great day!!
The party to celebrate the Queens 90th birthday was fabulous from the decorations, the food and drink, the entertainment was excellent. We had a lot of laughs listing to staff and just singing and dancing. Its a lovely family home. A huge thanks to all staff who worked so hard putting it all together. My Mum had a wonderful time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 June 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 03 September 2026To discuss your requirements please do get in touch.
News (4) & Events (0)
- 18 Mar 2026
Residents at Ashgrove Care Home in Hounslow, Essex, enjoyed an early taste of Irish cheer recently, as the home hosted a lively St Patrick’s Day celebration to mark the official...
- 05 Dec 2025
HC-One’s Ashgrove Care Home in Hounslow recently hosted a heartwarming celebration to mark the 90th birthday of resident Gordon Maciver. Friends, family, and carers came together on 2 December to...
- 11 Jul 2025
In celebration of Armed Forces Day (28th June), HC-One’s Ashgrove Care Home in Hounslow, Essex, is proud to honour resident Edward McLaren, aged 82, whose life reflects exceptional courage, commitment,...
There are no upcoming events for Ashgrove Care Home.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Ashgrove Care Home
Accreditations
There are no accreditations posted yet for Ashgrove Care Home.
Meet the Team (1)

As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
Talking about her career history, Lourdes said:
“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”
“I operate an open-door policy and I'm approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”
When asked what she enjoys most about her role, Lourdes remarked:
“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work".
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashgrove Care Home to verify any information. View our terms and conditions. Ashgrove Care Home has an Enhanced Service -more info.