Ash Grove Care Home

Fir Tree Road, off Martindale Road, Hounslow TW4 7HH

Located within a residential area of Hounslow, London, Ashgrove is a purpose built care home offering dementia nursing and respite care.

At Ashgrove Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings.

The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Ashgrove chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

Group: HC-One

Person in charge: Cynthia Bayonito (Manager)

Local Authority / Social Services: London Borough of Hounslow Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: 65 yrs+. Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Sinhala, Sinhalese, Tagalog

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ash Grove Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Ash Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 63 Reviews over all time. This Average Rating is also the rating value for Ash Grove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 39 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.617 for Ash Grove Care Home is calculated as follows: ( (476 Excellents x 5) + (219 Goods x 4) + (27 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 723 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ash Grove Care Home is based on 39 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 39 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Ash Grove Care Home has a Review Score of 9.6 (9.617) from 63 Reviews


Average Ratings

  • Excellent
    42
  • Good
    21
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ash Grove Care Home?

  • Extremely LIKELY
    57
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ash Grove Care Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    10
  • Friend of Resident/Service User
    9
  • Sister of Resident/Service User
    6
  • Relative of Resident/Service User
    5
  • more

The residents are treated with great respect and dignity by all the staff. The home has a very calm atmosphere. Each resident is treated as an individual. I would recommend this home.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Once again another fantastic open day at Ash Grove Care Home. My brother really enjoyed himself once again. The entertainment lady makes such beautiful table decorations. The chef has done lovely food once again and the music was just great. All the carers are so kind and friendly to both families and residents.
An excellent day - thank you.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I couldn't wish for a better home for my husband to be in. The staff are caring and friendly. The management excellent, the health care is also very good. Nurses very earning.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My husband has been in Ashgrove for just over a year and has settled in very well. The staff are very caring and look after him very well. He is always clean and well dressed. His room is always neat and tidy. The staff ratio to residents is very good and whilst he is unable to communicate in any way, I believe he is content.

How likely would you be to recommend Ash Grove Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

We are extremely pleased with the care that is being provided. The staff are fantastic.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have been visiting my close friend for a number of years in Ashgrove Care Home. This is an excellent care home. It is very clean, well decorated, the food is excellent and nothing is too much trouble for staff to make the residents stay comfortable. The staff are totally dedicated, extremely kind and attentive. I can highly recommend Ashgrove Care Home to relatives and have told my friends how excellent it is in all respects.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Ash Grove has provided my dad with excellent care during his stay. He is as happy as he could be, given his health status.
The staff are so kind and obviously dedicated to their work. They make visitors very welcome and it is always a pleasure to visit my father.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

All staff very friendly and helpful. No complaints.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Average Rating:   3.8 out of 5

My mother is well looked after and seems to be content. The home is always tidy and very clean and staff are very pleasant.
The senior staff are very approachable and happy to discuss any concerns.
We would recommend the home to others.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Very good care. Friendly care.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

The care and support offered to my mother is of a high standard. Also, she is treated with dignity offered to a high standard. The care team are excellent. The management of the home is good. Her room is always clean and tidy. My only concern is around her clothes and the way they are kept. The home has good facilities the food and drinks offered is of good quality and is good value for money.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Clare Sheehan, Care Advisor at Ash Grove Care Home responded to this review on 19 Mar 2018:

Thank you for your kind and positive review of our Home. We always strive to provide a high standard at all times. Constructive comments are always welcome to enable us to continue to raise our level of care. The laundry do provide name labels for all of our residents' clothes and we will take extra care to ensure that your mother’s clothes are checked and tidied on a daily basis.

I have to commend the manager and the staff for the effort and willingness to adopt and incorporate relatives and friends suggestions.

I must say this particular party was more clients (residents) focus and user-friendly for the confused and agitated individuals.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Hard to give an opinion since I live abroad and I cannot regularly visit my sister, being already very aged. However, the overall impression is good and I can recommend this place to my friends in case of necessity.

How likely would you be to recommend Ash Grove Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.5 out of 5

The service and staff are very good. I am very happy with the care my aunt is receiving.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Treated with Dignity

Food & Drink

Staff

Management

Rooms

Value for Money

Average Rating:   4.8 out of 5

I'm overall pleased with my mothers care. Staff are very attentive to both her and us.
Any problems are dealt with promptly. At the moment just sitting down to the Christmas Party. A very good effort has been put into making us all welcome.

How likely would you be to recommend Ash Grove Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

What a lovely Xmas party. The staff are wonderful and all deserve 10000 points.
Very good on floors. Food excellent.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Care / Support

Treated with Dignity

Staff

Management

Rooms

Average Rating:   5 out of 5

My father moved into Ash Grove Care Home in July 2017 for obvious reasons we were concerned with how he would be cared for.
The home and particularly the staff have more than exceeded our expectations.
The staff are very friendly and have been very patient in helping my father to settle.
Overall it has made a very difficult time easier for us as a family and my father now safe, happy and settled.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My own feeling of this home was and still is so bright and welcoming. The staff at all levels are excellent at whatever they do. I have no complaints at anyone of them. I can't praise them enough. My brother is so happy to be here, I would like to say one other thing. It's taken less of a tole on our lives to know how safe and cared for he is. I can't express how grateful I am. He could not be in a better place. Thank God for Ash Grove Home.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.6 out of 5

Ash Grove is a very good care home. My husband is well looked after. The staff are great with him. There is also something going on to keep them busy. We had a party on Friday, it was a great afternoon with singing and dancing and plenty of food. Very well done. Great to see the staff having a great time as well.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

So far an excellent service and fantastic with regards to time given to the family.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Ash Grove care home looked after my brother for over 8 years. He was looked after very well. He was happy there until his death in October 2017. All the staff were kind and friendly. I am glad we chose Ash Grove as his care home.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

The staff are very helpful and very polite and I feel they make us very welcome.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The care home manager, and all her team should be very proud of the way they all do their work at the home, they are a real credit to the care of the elderly, the dedication of the team shines through, and the home is without doubt in my mind a model for how homes should be run. The continuity of staff is clearly a testament to great teamwork. My mother in law, always said how kind everyone was, and for her to say that I knew it was true. We have always praised the home to everyone we know and we take great comfort from knowing what good care she received during her stay at the home and the compassionate way her last days were managed. I sincerely hope the team receive this acknowledgement, it is well deserved.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

I have always found all the staff to be pleasant, friendly and take such good care of each resident that lives here. The resident's dignity is always protected at all times.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Another excellent venue, very well managed.
Attentive staff make for a happy gathering.
Good food and plenty of it.
The environment is light-hearted, giving warmth to the venue.
Well done all round.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

What a lovely afternoon, thank you so much for inviting all our family. Amazing food, great entertainment and hospitality was out of this world. The staff are all so lovely and make you feel so welcome. The birthday cake was a lovely touch too, very nice. Thank you for an amazing time.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

The staff are very helpful when I visit. The atmosphere of the home is nice and they have activities to keep residents occupied. My mum has been a resident now for 3 years and it's good to know she is being looked after well.

How likely would you be to recommend Ash Grove Care Home? Likely

Facilities

Care / Support

Cleanliness

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

We have found the staff extremely helpful and very patient with my father, in particular with his behavioural problems.

A big thank you to the manager and the team.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Lovely BBQ organised. Great food and entertainment. All the staff are so lovely and helpful and always make you feel so welcome too. Thanks for a lovely day. We all enjoyed it and my nan loved it too.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.9 out of 5

My husband has been in this home one year - he is taken good care of and I see him clean and shaved. The room is cleaned. Food presented in a good way and is appetising.

He really needed this care and it is available in this care home.

How likely would you be to recommend Ash Grove Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.4 out of 5

My friend has been resident at Ash Grove for some months now.
I visit weekly and the services provided seem to be excellent - the building is well designed and comfortable and the staff are always attentive and pleasant.
My only concern is that she does not quite fit in with other Ash Grove residents - she has a high level of awareness and there is little opportunity for her to make and maintain meaningful relationships within the home.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   5 out of 5

The staff are very kind.
They do their best to keep residents content.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

I visited my relative for the first time since her admission ten days ago and I couldn't believe the change in her.
She was happy and clean and in her day clothes for the first time in months. The staff were very welcoming and I felt so relaxed that we could get her into a lovely home.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.4 out of 5

This home is very good for my friend. However, more staff on at one time would be better.

It is lovely that there is a volunteer who sits with her. It is much appreciated.

I do think that an assistant activity person would be helpful.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

HC-One, Careline Team at Ash Grove Care Home responded to this review on 24 Aug 2017:

Thank you for your positive feedback.
We have a wellbeing co-ordinator who provides and organises daily activities, supported by the colleagues on each floor to ensure there are activities to meet the needs of the Resident. The wellbeing co-ordinator and staff nurse in charge of the floor ensure that all Residents who are in their bedroom will be given time on a one to one basis daily. On an individual basis we have students and other volunteers spending time and supporting with social activities, especially for Residents who are not able to participate in a group.

We are all pleased with Mum's care. It was lovely to attend her birthday party and know that such events are planned regularly for all the residents.
The staff work very hard, are mostly very aware of individual needs and are attentive to residents and their families.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Value for Money

Average Rating:   4 out of 5

Thank you so much for a lovely day. Myself and some of my family came to the open day, it was lovely to see mum really enjoying herself too. The food was amazing thanks so much to all of the staff. Great entertainment too. I was taken aback with the amount of effort gone into the open day. Lovely day.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Beautiful place - my brother is looking well and settled. The staff are friendly, welcoming, happy and cheerful. My Grandaughter and I felt welcome, the home is lovely.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Basic personal care was very good. Good standard of cleanliness. Food well prepared and well presented and looks tasty. Adequate drinks available. Friendly staff.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4 out of 5

I was invited to attend the open day. The event was great I had the opportunity to meet the residents and staff. A great well organised day, great food, entertainment was great, It was a pleasure watching everyone having a good time. I want to thank all the staff for taking care of our elderly residents in our Borough and thank you to the manager for inviting me. The Mayor of Hounslow.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Always made to feel welcome and very friendly. Birthdays celebrated etc.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I am very happy with the care given to my mother. The staff and the management are very supportive. I could highly recommend Ash Grove to other people.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Ash Grove Care Home is a wonderful care home. Our Mum was admitted to Ashgrove in December 2016. The care they give our Mum is brilliant. The staff are wonderful and very welcoming. We go home knowing our Mum is safe and well looked after. The manager leads her staff well. She always has the patient's wellbeing at heart. Thank you to all at Ash Grove Care Home.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Always made to feel very welcome when visiting my father. He is always informed if there are any concerns e.g. Doctor, appointments. Staff are very genuine and caring towards all of the residents. The home is always clean and fresh very happy with the excellent care my father is receiving, would highly recommend.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother resided for just over a year at Ash Grove Care home before she passed this February 2017. She was there for end of life care and was looked after well by staff and was treated with compassion and dignity right to the end. We were kept informed of her progress and decline throughout her stay and found the staff and manager to be helpful, informative and professional. I would recommend Ash Grove for anyone looking to place their elderly relative into care.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

The house is clean, the staff are welcoming and friendly. There are no restrictions on visiting times! The staff try and interact with the clients that are communicative and help with feeding where necessary.

How likely would you be to recommend Ash Grove Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.5 out of 5

People here are very kind. Always smiling and helpful.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

It is a pleasure to come and visit our family member that is a resident in your care home. Thank you for your friendly and professional approach. Very clean and welcoming.
You manager is very professional and friendly

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Everyone appears to be very helpful and eager to please.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The staff are extremely kind and helpful. Ash Grove Care Home is very welcoming to visitors with lots of tea/coffee offered! My sister-in-law says her idea of old people's homes has altered.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Always found the staff pleasant and caring showing much patience with residents. The home is well run and residents needs are taken into consideration.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Mum has recently arrived at the care home after leaving hospital. She is now thriving nicely, putting on weight and looking so much healthier. She is also happy and tells us how nice and clean everywhere is and the girls look after her. We are also made welcome when we visit the offer of tea and coffee if we want it at any time. We also have the option of contacting administration at any time if we have queries or to find out how mum is doing.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My father has now been here for eleven weeks and seems very settled. He eats very well and enjoys the variety of food provided. I am very satisfied by the way the staff treat and care for him. His room and personal clothing are well maintained. I always feel welcome at the home and all the staff know me by name as well. I would highly recommend this care home.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

The BBQ was really good with the sunshine and a good temperature. It was lovely and the food was really great. The staff were very good and caring, bringing food to the residents and then families as well. There was entertainment with a dancer for a tea dance demo. It was nice that everyone was together, young and old.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Summer BBQ today 12.8.16 weather was kind to us, lots of sunshine. Good food, plenty to eat and drink, staff very attentive marking sure residents had enough food and drink. Entertainment at the end. A most enjoyable afternoon. Good to see mum have such fun. Great day!!

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The party to celebrate the Queens 90th birthday was fabulous from the decorations, the food and drink, the entertainment was excellent. We had a lot of laughs listing to staff and just singing and dancing. Its a lovely family home. A huge thanks to all staff who worked so hard putting it all together. My Mum had a wonderful time.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

It was sadly a very short stay for my relative but all my experiences of Ash Grove were extremely positive. Very clean, welcoming and most importantly the staff care, especially the manager. Thank you.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My father-in-law is well looked after, could not ask for more.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

A lovely place where my mum is treated with respect and dignity. We've just had a lovely party where the residents all enjoyed themselves and the staff were great fun.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The resident seems very relaxed and happy, he seems to be happier in himself and a lot more outward going. The staff are very helpful , polite and caring. We are altogether very happy that he is here.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Care / Support

Treated with Dignity

Staff

Management

Rooms

Average Rating:   4.8 out of 5

I am very happy with the team. My wife has been here a long time and she is well looked after. Ash Grove Care Home is clean and tidy.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My husband has been in Ash Grove just under a year and I cannot fault anything. The carers, the environment, facilities are all above expectations. On special occasions they go the extra mile, they have entertainment in from outside and a warm welcome is a given. My husband despite being very ill is cared for exceptionally every minute of every day. Great leadership starts at the top and filters right through the staff. Thank you.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My friend seems to be settled in well for 2 1/2 years. When I visit she seems happy and her room is always clean. The staff have always been most helpful and supportive. I am glad to see that she is getting into the lounge more often.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Management

Safety / Security

Rooms

Average Rating:   5 out of 5

Ashgrove Care Home is not only clean and tidy but the staff make it a warm, friendly place to visit. They always try their utmost to ensure that residents are kept busy and occupied. All staff work hard to maintain high standards of care and well-being.
My relative is happy and extremely well cared for.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Ash Grove Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Care Homes London 2016

Recipient: Ash Grove Care Home

Date: Monday 15 Feb 2016

more details

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Cynthia

Cynthia Bayonito

Job Title: Home Manager

Joined: 2010

Description:

What does ‘kindness’ mean to you?

“Kind care is about making a connection with someone, listening to them, understanding them, holding their hand and letting them know you’re there for them.”

As a Registered Nurse, Cynthia has gained more than 20 years’ experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Ashgrove for several years, Cynthia shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ashgrove.

When asked what she enjoys most about her role, Cynthia remarked: “There is no greater reward in this job than seeing a Resident smile, that’s what makes me happy!”

Outside of work, Cynthia enjoys keeping fit, with swimming and zumba being some of her favourite activities.

If you would like to find out more information about Ashgrove, Cynthia has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ash Grove Care Home