I always leave confident that he is kept clean and well-fed and he is with people that do careL R(Daughter of Resident/Service User)
I always leave confident that he is kept clean and well-fed and he is with people that do careL R(Daughter of Resident/Service User)
Situated in Hounslow, west London, Ashgrove Care Home offers personalised nursing and nursing dementia care to older people.
Community is an integral part of life at Ashgrove. The team is dedicated to supporting residents in building strong relationships in the Hounslow neighbourhood, regularly organising events with local schools, charities and businesses in the area.
The professional care team is on hand to help every resident settle into life at the...
Care Provided by Ashgrove Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Ashgrove Care Home for full pricing details and T&Cs.Contact Ashgrove Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Lourdes Pascua (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (50)
Ashgrove Care Home Reviews (165)
Ashgrove Care Home has a Review Score of 9.7 (9.702) out of 10, based on 25 reviews in the last 2 years.
Over all time Ashgrove Care Home has 165 reviews.
Carers are very attentive. Activites co-ordinator very friendly and supportive of family members. Managment appear to be very good and supportive and understanding of all service users needs and family needs. Nurses also appear to be very supportive. Not been using service very long hence the good not excellent, no doubt I will notice the excellence in the next few week. Keep up the good work!
Find the staff caring and supportive, and always on alert. I enjoyed the pantomime.
And all of my family are extremely grateful for you all looking after my father, and made him very comfortable and welcome in his last days.
The staff give first class care to my mum for two and a half years. They made us feel part of their family and they were all part of ours. We couldn't have asked for better care for mum as she lived with Alzheimer's.
P.s. I have left the value for money blank because I don't know how much it costs here.
AAA+
Manager and staff very friendly and welcoming. Always looks clean and tidy. Manager always welcoming, patient and kind.
I truly think Ashgrove was the best end my mum could have wished for. The carers, nurses, helpers and management could not have done any more to make her last months the best they could be. As a family, we were always treated with respect in a really friendly way. Even when mum was at her lowest, they were always there. Thank you, Ashgrove, from the bottom of my heart.
My dad was transferred to Ashgrove from hospital for end of life care. He was only here for 6 days before he passed away, but in that time, Sandra, Sunshine and the team could not have been more wonderful. They cared for me, and my two sisters, as well as my dad. They treated us with huge love, compassion and kindness, and we will be forever grateful.
My mum was admitted to Ashgrove Care Home from hospital in October 2023 for end of life care. Within a short time Mum was eating and drinking more and sitting in the lounge. Now in August 2025, we have celebrated her 102nd Birthday, thanks to the love and care she has been given by the wonderful Ashgrove family. Thank you.
The care my father received from Ashgrove Care Home has been fantastic from start to finish. He was always looked after with great care and dignity.
I was visiting my mother on the 03/05/2025. I went around and looked at pictures for VE Day. I'm not sure who done them, I was amazed at all the effort she put into everything for all the residents. The posters and decorations, both inside and out were second to none. This person is absolutely amazing - thank you.
The staff are superb. Very caring and kind. The house is kept extremely clean. My visits were very welcome. I would recommend Ashgrove Care Home to any person who needs extra care. The home will provide.
When my daughter and I visit my brother we find he is happy, well cared for and alert. The staff are friendly, helpful and informative. I keep informed regularly on my brother's health and well-being.
Always receive a polite and helpful welcome. A friendly atmosphere.
My husband has been at Ashgrove since early September 2024. It is our first experience of a care home so we are both apprehensive. I must say the staff have been brilliant throughout the process, prior to his admission with home visits, during the admission itself and since he has taken up residency. This has helped enormously to get my husband settled and adjusted to his new surroundings and routine and our anxieties disappeared very quickly. I find all the staff very kind, cheerful and most helpful. They are always happy to help and accommodate to make my husband's experience the best it can be. I am very happy to have found Ashgrove and it already feels like an extended family home.
Angels without wings. The staff are very caring.
My mum is very happy with the care that she receives at Ashgrove Care Home. She enjoys all of her meals and she gets plenty of activities to do.
I visit my friend frequently at Ashgrove Care Home and always get a lovely welcome. I have been visiting Ashgrove to see her since March this year and her improvement is very good to see, most of all she is very happy there and is eating well and walking better. Overall a very good move for her.
I attended a lovely Diwali celebration. Great atmosphere, beautiful dancing and delicious food. Residents had a wonderful time, relatives too. Felt like a real family party - just right! Very touched that many staff chose to attend on their time off.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 June 2025Requires improvement
- Caring Requires improvement
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- 18 Mar 2026
Residents at Ashgrove Care Home in Hounslow, Essex, enjoyed an early taste of Irish cheer recently, as the home hosted a lively St Patrick’s Day celebration to mark the official...
- 05 Dec 2025
HC-One’s Ashgrove Care Home in Hounslow recently hosted a heartwarming celebration to mark the 90th birthday of resident Gordon Maciver. Friends, family, and carers came together on 2 December to...
- 11 Jul 2025
In celebration of Armed Forces Day (28th June), HC-One’s Ashgrove Care Home in Hounslow, Essex, is proud to honour resident Edward McLaren, aged 82, whose life reflects exceptional courage, commitment,...
There are no upcoming events for Ashgrove Care Home.
Meet the Team (1)
As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
Talking about her career history, Lourdes said:
“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”
Lourdes closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home:
“I operate an open-door policy and am approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”
When asked what she enjoys most about her role, Lourdes remarked:
“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.
The care background of HC-One is what stood out to me when joining, as they understand what is involved at the home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my colleagues grow and develop in their roles to be able to provide and offer the best care and environment for our residents.”
Outside of work, Lourdes enjoys spending time with her family and travelling, experiencing different cultures. She also enjoys reading and watching sports, especially tennis.
Frequently Asked Questions about Ashgrove Care Home
What types of Care is Ashgrove Care Home registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ashgrove Care Home have?
There are 50 Single Rooms.
What are the Facilities & Services at Ashgrove Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Ashgrove Care Home to the centre of Hounslow?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashgrove Care Home to verify any information. View our terms and conditions. Ashgrove Care Home has an Enhanced Service - more info.