Ashgrove Care Home

Fir Tree Road, off Martindale Road, Hounslow TW4 7HH
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9.6 155 Reviews
  • Ashgrove Care Home, Hounslow
Situated in Hounslow, west London, Ashgrove Care Home offers personalised nursing and nursing dementia care to older people.

Community is an integral part of life at Ashgrove. The team is dedicated to supporting residents in building strong relationships in the Hounslow neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help every resident settle into life at the home. By getting to know each individual, they encourage everyone to take an active part in the Ashgrove lifestyle. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Furnished for maximum comfort, this cosy care home offers plenty of places to relax and socialise while residents can also enjoy spending time in the landscaped gardens and pretty patio, an ideal spot for catching up with family and friends. A small on-site shop offers a range of newspapers, magazines and simple luxury items, while other facilities include a hair salon, café and GP.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1473
  • Self-Funded Nursing Dementia Care: from £1473
  • RESPITE Self-Funded Nursing Care: from £1473
  • RESPITE Self-Funded Nursing Dementia Care: from £1473

These prices are only a guideline, please contact Ashgrove Care Home to find out the exact price for your requirements.

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lourdes Pascua (Manager)

Local Authority / Social Services

Admission Criteria

  • 65 yrs+
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Ashgrove Care Home Reviews (155)

Total of 155, showing 1-20
9.6

Ashgrove Care Home has a Review Score of 9.6 (9.599) out of 10, based on 23 reviews in the last 2 years. Over all time Ashgrove Care Home has 155 reviews.

Overall Experience

  • 95
  • 59
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Review from M B (Daughter of Resident) published on 14 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last two months, there have been two fun events at Ashgrove: a 'carnival' afternoon and a BBQ. All the staff go out of their way to make these events enjoyable for residents and relatives with singing, dancing and lovely buffets.

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Review from Sandra B (Daughter of Resident) published on 20 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting my mother on the 03/05/2025. I went around and looked at pictures for VE Day. I'm not sure who done them, I was amazed at all the effort she put into everything for all the residents. The posters and decorations, both inside and out were second to none. This person is absolutely amazing
- thank you.

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Review from Eva M (Wife of Resident) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are superb. Very caring and kind. The house is kept extremely clean. My visits were very welcome. I would recommend Ashgrove Care Home to any person who needs extra care. The home will provide.

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Review from B M (Sister of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my daughter and I visit my brother we find he is happy, well cared for and alert. The staff are friendly, helpful and informative. I keep informed regularly on my brother's health and well-being.

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Review from Barry S (Friend of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always receive a polite and helpful welcome. A friendly atmosphere.

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Review from Esin B (Wife of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Ashgrove since early September 2024. It is our first experience of a care home so we are both apprehensive. I must say the staff have been brilliant throughout the process, prior to his admission with home visits, during the admission itself and since he has taken up residency.
This has helped enormously to get my husband settled and adjusted to his new surroundings and routine and our anxieties disappeared very quickly. I find all the staff very kind, cheerful and most helpful. They are always happy to help and accommodate to make my husband's experience the best it can be. I am very happy to have found Ashgrove and it already feels like an extended family home.

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Review from L M (Wife of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Angels without wings. The staff are very caring.

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Review from Simon L (Son of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy with the care that she receives at Ashgrove Care Home. She enjoys all of her meals and she gets plenty of activities to do.

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Review from R B (Friend of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend frequently at Ashgrove Care Home and always get a lovely welcome. I have been visiting Ashgrove to see her since March this year and her improvement is very good to see, most of all she is very happy there and is eating well and walking better. Overall a very good move for her.

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Review from Catherine B (Niece of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a lovely Diwali celebration. Great atmosphere, beautiful dancing and delicious food. Residents had a wonderful time, relatives too. Felt like a real family party - just right! Very touched that many staff chose to attend on their time off.

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Review from Elizabeth G (Sister of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always received a warm welcome when visiting my brother who I know is being very well cared for. There is always a happy and relaxed atmosphere created by a dedicated staff who work hard. Residents are always well respected and enjoy the friendships from the staff. The home is clean and tidy.
When special days in the calendar are celebrated by all, it is delightful to be present.

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Review from Shafik O (Brother of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff of the care home are very friendly and very helpful.
I think they do a very good job of looking after and caring for the residents.

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Review from R S (Brother of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't find anything wrong with the nursing home. Everything is excellent.

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Review from P K (Son of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always my interactions with the staff are very satisfactory.
3 members of staff, in particular, are always very professional and obviously care not just for my Mum but also for other residents. They keep me informed of any issues affecting my Mum. I never have any hesitation in recommending this
home.

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Review from Anne H (Friend of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend who now lives at Ashgrove is very happy there and well cared for. Her overall health has improved since admission and she is more engaged and cheerful. The staff are always helpful and kind. Her room is clean and pleasant and she chats well with the staff who care for her. Visitors are encouraged
and welcomed.

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Review from N A (Daughter of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring staff, who made the whole family feel at home.

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Review from Tariq S (Son of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring people.
My mum is well taken care of.
Staff and management are great.

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Review from C C (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at the home are very friendly and supportive. They always give us a warm welcome when we visit Mum. They are very dedicated to their work and give/provide Mum with a high standard of care.

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Review from R C (Husband of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is well managed and the staff are friendly and caring.

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Review from Kathleen H (Sister of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is lovely. The staff are so gentle, kind and caring. So glad we chose this one.
Thank you again.

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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for Ashgrove Care Home is calculated as follows: ( (167 Excellents x 5) + (93 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 267 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2025

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (7)

Meet the Team (1)

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Lourdes Pascua

Job Title: Home Manager

As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her career history, Lourdes said:


“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”


Lourdes closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home:


“I operate an open-door policy and am approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”


When asked what she enjoys most about her role, Lourdes remarked:


“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.


The care background of HC-One is what stood out to me when joining, as they understand what is involved at the home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my colleagues grow and develop in their roles to be able to provide and offer the best care and environment for our residents.”


Outside of work, Lourdes enjoys spending time with her family and travelling, experiencing different cultures. She also enjoys reading and watching sports, especially tennis.

Frequently Asked Questions about Ashgrove Care Home

What types of Care is Ashgrove Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashgrove Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Ashgrove Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ashgrove Care Home to the centre of Hounslow?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashgrove Care Home to verify any information. View our terms and conditions. Ashgrove Care Home has an Enhanced Service - more info.