Ash Grove Care Home

Fir Tree Road, off Martindale Road, Hounslow TW4 7HH

Ash Grove Care Home, Hounslow, London
Ash Grove Care Home, Hounslow, London
Ash Grove Care Home, Hounslow, London

Located within a residential area of Hounslow, London, Ashgrove Care Home is a purpose built 50 bedded accommodation offering Dementia Nursing and Respite care.

At Ashgrove Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Ashgrove chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Cynthia Bayonito (Manager)

Local Authority / Social Services: London Borough of Hounslow Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: 65 yrs+. Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Sinhala, Sinhalese, Tagalog

Single Rooms: 50

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ash Grove Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Ash Grove Care Home has a Review Score of 9.6 (9.647)

The Review Score of 9.6 (maximum of 10) for Ash Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 52 Reviews over all time. This Average Rating is also the rating value for Ash Grove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 37 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.647 for Ash Grove Care Home is calculated as follows: ( (404 Excellents x 5) + (175 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 597 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ash Grove Care Home is based on 37 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 37 Reviews ÷ 10 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    34
  • Good
    18
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ash Grove Care Home?

  • Extremely LIKELY
    48
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ash Grove Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    9
  • Friend of Resident/Service User
    6
  • Relative of Resident/Service User
    6
  • Sister of Resident/Service User
    5
  • more

Ash Grove is a very good care home. My husband is well looked after. The staff are great with him. There is also something going on to keep them busy. We had a party on Friday, it was a great afternoon with singing and dancing and plenty of food. Very well done. Great to see the staff having a great time as well.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

So far an excellent service and fantastic with regards to time given to the family.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Ash Grove care home looked after my brother for over 8 years. He was looked after very well. He was happy there until his death in October 2017. All the staff were kind and friendly. I am glad we chose Ash Grove as his care home.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are very helpful and very polite and I feel they make us very welcome.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home manager, and all her team should be very proud of the way they all do their work at the home, they are a real credit to the care of the elderly, the dedication of the team shines through, and the home is without doubt in my mind a model for how homes should be run. The continuity of staff is clearly a testament to great teamwork. My mother in law, always said how kind everyone was, and for her to say that I knew it was true. We have always praised the home to everyone we know and we take great comfort from knowing what good care she received during her stay at the home and the compassionate way her last days were managed. I sincerely hope the team receive this acknowledgement, it is well deserved.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found all the staff to be pleasant, friendly and take such good care of each resident that lives here. The resident's dignity is always protected at all times.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Another excellent venue, very well managed.
Attentive staff make for a happy gathering.
Good food and plenty of it.
The environment is light-hearted, giving warmth to the venue.
Well done all round.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a lovely afternoon, thank you so much for inviting all our family. Amazing food, great entertainment and hospitality was out of this world. The staff are all so lovely and make you feel so welcome. The birthday cake was a lovely touch too, very nice. Thank you for an amazing time.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very helpful when I visit. The atmosphere of the home is nice and they have activities to keep residents occupied. My mum has been a resident now for 3 years and it's good to know she is being looked after well.

How likely would you be to recommend Ash Grove Care Home? Likely

Average Rating: 

 3.6 out of 5

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

We have found the staff extremely helpful and very patient with my father, in particular with his behavioural problems.

A big thank you to the manager and the team.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely BBQ organised. Great food and entertainment. All the staff are so lovely and helpful and always make you feel so welcome too. Thanks for a lovely day. We all enjoyed it and my nan loved it too.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My husband has been in this home one year - he is taken good care of and I see him clean and shaved. The room is cleaned. Food presented in a good way and is appetising.

He really needed this care and it is available in this care home.

How likely would you be to recommend Ash Grove Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

My friend has been resident at Ash Grove for some months now.
I visit weekly and the services provided seem to be excellent - the building is well designed and comfortable and the staff are always attentive and pleasant.
My only concern is that she does not quite fit in with other Ash Grove residents - she has a high level of awareness and there is little opportunity for her to make and maintain meaningful relationships within the home.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The staff are very kind.
They do their best to keep residents content.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Overall we are extremely happy with the care that my father is receiving. He always seems happy. My wife and I find all members of staff to be fantastic and very caring!

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy with the staff - everybody is so helpful, taking care, smiling!

This is my first time and I'm happy to visit my sister and see her calm and with lots of improvement than when she was alone in her flat.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I visited my relative for the first time since her admission ten days ago and I couldn't believe the change in her.
She was happy and clean and in her day clothes for the first time in months. The staff were very welcoming and I felt so relaxed that we could get her into a lovely home.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

This home is very good for my friend. However, more staff on at one time would be better.

It is lovely that there is a volunteer who sits with her. It is much appreciated.

I do think that an assistant activity person would be helpful.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

HC-One, Careline Team at Ash Grove Care Home responded to this review on 24 Aug 2017:

Thank you for your positive feedback.
We have a wellbeing co-ordinator who provides and organises daily activities, supported by the colleagues on each floor to ensure there are activities to meet the needs of the Resident. The wellbeing co-ordinator and staff nurse in charge of the floor ensure that all Residents who are in their bedroom will be given time on a one to one basis daily. On an individual basis we have students and other volunteers spending time and supporting with social activities, especially for Residents who are not able to participate in a group.

We are all pleased with Mum's care. It was lovely to attend her birthday party and know that such events are planned regularly for all the residents.
The staff work very hard, are mostly very aware of individual needs and are attentive to residents and their families.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Value for Money: Satisfactory

Thank you so much for a lovely day. Myself and some of my family came to the open day, it was lovely to see mum really enjoying herself too. The food was amazing thanks so much to all of the staff. Great entertainment too. I was taken aback with the amount of effort gone into the open day. Lovely day.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beautiful place - my brother is looking well and settled. The staff are friendly, welcoming, happy and cheerful. My Grandaughter and I felt welcome, the home is lovely.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother has settled in very well in Ash Grove. He says everything is very good here. He likes all the staff. He is not eating very much at the moment, but that is due to him having a very poor appetite at the moment. He loves his little garden and all its entertainment. He really enjoys the sing-alongs. Thank you.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband moved into this nursing home 16months ago and I am extremely pleased with his level of care. Although his condition is severe, nothing is too much trouble. He has put on weight and generally, he is very well.
The staff are always cheerful and friendly and consistent. (No agency staff)

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Basic personal care was very good. Good standard of cleanliness. Food well prepared and well presented and looks tasty. Adequate drinks available. Friendly staff.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

I was invited to attend the open day. The event was great I had the opportunity to meet the residents and staff. A great well organised day, great food, entertainment was great, It was a pleasure watching everyone having a good time. I want to thank all the staff for taking care of our elderly residents in our Borough and thank you to the manager for inviting me. The Mayor of Hounslow.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always made to feel welcome and very friendly. Birthdays celebrated etc.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care given to my mother. The staff and the management are very supportive. I could highly recommend Ash Grove to other people.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ash Grove Care Home is a wonderful care home. Our Mum was admitted to Ashgrove in December 2016. The care they give our Mum is brilliant. The staff are wonderful and very welcoming. We go home knowing our Mum is safe and well looked after. The manager leads her staff well. She always has the patient's wellbeing at heart. Thank you to all at Ash Grove Care Home.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Always made to feel very welcome when visiting my father. He is always informed if there are any concerns e.g. Doctor, appointments. Staff are very genuine and caring towards all of the residents. The home is always clean and fresh very happy with the excellent care my father is receiving, would highly recommend.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother resided for just over a year at Ash Grove Care home before she passed this February 2017. She was there for end of life care and was looked after well by staff and was treated with compassion and dignity right to the end. We were kept informed of her progress and decline throughout her stay and found the staff and manager to be helpful, informative and professional. I would recommend Ash Grove for anyone looking to place their elderly relative into care.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

The house is clean, the staff are welcoming and friendly. There are no restrictions on visiting times! The staff try and interact with the clients that are communicative and help with feeding where necessary.

How likely would you be to recommend Ash Grove Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

People here are very kind. Always smiling and helpful.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

It is a pleasure to come and visit our family member that is a resident in your care home. Thank you for your friendly and professional approach. Very clean and welcoming.
You manager is very professional and friendly

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone appears to be very helpful and eager to please.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are extremely kind and helpful. Ash Grove Care Home is very welcoming to visitors with lots of tea/coffee offered! My sister-in-law says her idea of old people's homes has altered.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always found the staff pleasant and caring showing much patience with residents. The home is well run and residents needs are taken into consideration.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has recently arrived at the care home after leaving hospital. She is now thriving nicely, putting on weight and looking so much healthier. She is also happy and tells us how nice and clean everywhere is and the girls look after her. We are also made welcome when we visit the offer of tea and coffee if we want it at any time. We also have the option of contacting administration at any time if we have queries or to find out how mum is doing.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner has been cared for in Ash Grove since April 2015. The care he receives is absolutely the best. Of course, the heavy workload of the staff, residents may not get attention at all times. The nurses are kind and professional. They all work closely with relative and show compassion at all times. Carers are kind, caring and understanding towards residents. Only think that I would like to see is more in-house entertainment and interaction to maintain resident's cognitive functioning.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

HC-One, Careline Team at Ash Grove Care Home responded to this review on 15 Nov 2016:

Thank you for your positive feedback. I do agree with you that there cannot ever be too many activities or social interaction.
We have an Activities Organiser who coordinates a varied and comprehensive programme which ranges from spiritual such as church service, bible and poem- inspirational readings, to performances by local schools and entertainers providing dancing or sing-along, Residents enjoy and participate in the activities very much. On an individual basis, we have students and other volunteers spending time in one to one interactions and other social interaction, especially for Residents who are not able to participate in a group. We have a minibus to take Residents to shopping places and garden centres, Richmond Park and Kew Garden.
Our aim is to improve our services and we always welcome any feedback from our Residents, relatives and visitors.

My father has now been here for eleven weeks and seems very settled. He eats very well and enjoys the variety of food provided. I am very satisfied by the way the staff treat and care for him. His room and personal clothing are well maintained. I always feel welcome at the home and all the staff know me by name as well. I would highly recommend this care home.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The BBQ was really good with the sunshine and a good temperature. It was lovely and the food was really great. The staff were very good and caring, bringing food to the residents and then families as well. There was entertainment with a dancer for a tea dance demo. It was nice that everyone was together, young and old.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Summer BBQ today 12.8.16 weather was kind to us, lots of sunshine. Good food, plenty to eat and drink, staff very attentive marking sure residents had enough food and drink. Entertainment at the end. A most enjoyable afternoon. Good to see mum have such fun. Great day!!

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The party to celebrate the Queens 90th birthday was fabulous from the decorations, the food and drink, the entertainment was excellent. We had a lot of laughs listing to staff and just singing and dancing. Its a lovely family home. A huge thanks to all staff who worked so hard putting it all together. My Mum had a wonderful time.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Blooming great tea party, this was an excellent event which was well run and managed, although perhaps the singer at the event could have sung some song more appropriate to the age group she was singing to, other than that she was great and involved all her audience. My mother really seemed to enjoy herself. The staff were great and caring as always.

How likely would you be to recommend Ash Grove Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

It was sadly a very short stay for my relative but all my experiences of Ash Grove were extremely positive. Very clean, welcoming and most importantly the staff care, especially the manager. Thank you.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law is well looked after, could not ask for more.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

A lovely place where my mum is treated with respect and dignity. We've just had a lovely party where the residents all enjoyed themselves and the staff were great fun.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The resident seems very relaxed and happy, he seems to be happier in himself and a lot more outward going. The staff are very helpful , polite and caring. We are altogether very happy that he is here.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

I am very happy with the team. My wife has been here a long time and she is well looked after. Ash Grove Care Home is clean and tidy.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been in Ash Grove just under a year and I cannot fault anything. The carers, the environment, facilities are all above expectations. On special occasions they go the extra mile, they have entertainment in from outside and a warm welcome is a given. My husband despite being very ill is cared for exceptionally every minute of every day. Great leadership starts at the top and filters right through the staff. Thank you.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My friend seems to be settled in well for 2 1/2 years. When I visit she seems happy and her room is always clean. The staff have always been most helpful and supportive. I am glad to see that she is getting into the lounge more often.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Ashgrove Care Home is not only clean and tidy but the staff make it a warm, friendly place to visit. They always try their utmost to ensure that residents are kept busy and occupied. All staff work hard to maintain high standards of care and well-being.
My relative is happy and extremely well cared for.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very welcoming and residents appear to be very happy. Carers are very considerate and helpful all the time.

How likely would you be to recommend Ash Grove Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Excellent

Staff: Good

Management: Excellent

Rooms: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Care Homes London 2016

Recipient: Ash Grove Care Home

Date: Monday 15 Feb 2016

more details

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Cynthia

Cynthia Bayonito

Job Title: Home Manager

Joined: 2010

Description:

What does ‘kindness’ mean to you?

“Kind care is about making a connection with someone, listening to them, understanding them, holding their hand and letting them know you’re there for them.”

As a Registered Nurse, Cynthia has gained more than 20 years’ experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked at Ashgrove for several years, Cynthia shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Ashgrove.

When asked what she enjoys most about her role, Cynthia remarked: “There is no greater reward in this job than seeing a Resident smile, that’s what makes me happy!”

Outside of work, Cynthia enjoys keeping fit, with swimming and zumba being some of her favourite activities.

If you would like to find out more information about Ashgrove, Cynthia has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ash Grove Care Home