Ashgrove Care Home

Fir Tree Road, off Martindale Road, Hounslow TW4 7HH
Review Us
9.7 162 Reviews
  • Ashgrove Care Home, Hounslow
Situated in Hounslow, west London, Ashgrove Care Home offers personalised nursing and nursing dementia care to older people.

Community is an integral part of life at Ashgrove. The team is dedicated to supporting residents in building strong relationships in the Hounslow neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help every resident settle into life at the home. By getting to know each individual, they encourage everyone to take an active part in the Ashgrove lifestyle. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Furnished for maximum comfort, this cosy care home offers plenty of places to relax and socialise while residents can also enjoy spending time in the landscaped gardens and pretty patio, an ideal spot for catching up with family and friends. A small on-site shop offers a range of newspapers, magazines and simple luxury items, while other facilities include a hair salon, café and GP.
Show Ashgrove Care Home on the Map

Care Provided by Ashgrove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1473
  • Self-Funded Nursing Dementia Care: from £1473
  • RESPITE Self-Funded Nursing Care: from £1473
  • RESPITE Self-Funded Nursing Dementia Care: from £1473

These prices are only a guideline, please contact Ashgrove Care Home to find out the exact price for your requirements.

Contact Ashgrove Care Home to confirm what's included and get a personalised quote:

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashgrove Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lourdes Pascua (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Ashgrove Care Home Reviews (162)

9.7

Ashgrove Care Home has a Review Score of 9.7 (9.686) out of 10, based on 28 reviews in the last 2 years.
Over all time Ashgrove Care Home has 162 reviews.

Overall Experience
  • 102
  • 59
  • 0
  • 0
  • 1
Date Published
  • 162
  • 8
  • 11
  • 28
  • 134
Reviewer Connection to Ashgrove Care Home
  • 35
  • 35
  • 23
  • 10
  • 10
  • 8
  • 7
  • 7
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 162, showing 21-40
Review from P K (Son of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always my interactions with the staff are very satisfactory.
3 members of staff, in particular, are always very professional and obviously care not just for my Mum but also for other residents. They keep me informed of any issues affecting my Mum. I never have any hesitation in recommending this
home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne H (Friend of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend who now lives at Ashgrove is very happy there and well cared for. Her overall health has improved since admission and she is more engaged and cheerful. The staff are always helpful and kind. Her room is clean and pleasant and she chats well with the staff who care for her. Visitors are encouraged
and welcomed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N A (Daughter of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, caring staff, who made the whole family feel at home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tariq S (Son of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring people.
My mum is well taken care of.
Staff and management are great.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Son of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers at the home are very friendly and supportive. They always give us a warm welcome when we visit Mum. They are very dedicated to their work and give/provide Mum with a high standard of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Husband of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is well managed and the staff are friendly and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathleen H (Sister of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is lovely. The staff are so gentle, kind and caring. So glad we chose this one.
Thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chloe B (Granddaughter of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan spent her last year in Ashgrove. She was extremely happy, the staff were very attentive, friendly and caring and created a home away from home environment for her and us as her family. We will never be able to repay everyone here for the love, support and commitment to their jobs. Thank you everyone!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laith H (Nephew of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care and attention are given to the residents. Pleasant staff dedicated to the job they do. Communicative. I am extremely happy with Ashgrove Care Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary M (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied with Ashgrove Care Home Hounslow.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Attended residents, relatives and friends meeting. Manager went through all of the building updates, covid and activities. Very happy with all plans for the home including activities. Mum loves the activities, bingo and gym etc. Activities person very good at keeping residents engaged and for them to
enjoy what they are doing. Manager very approachable and feel able to discuss anything with him. Nice atmosphere since he started. Overall all staff doing a wonderful job. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S T (Son of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my mother is receiving at Ashgrove. The nursing and supporting staff have shown great compassion and kindness in taking care of her. The facility is exceptionally clean. We are happy she is staying in this facility.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Granddaughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
The so-called care in this home is appalling and frighteningly incompetent. Food and medical diaries are inaccurate, residents are left for hours without being checked/changed or re-positioned and medical care is non-existent. I would absolutely not - under any circumstances - have a loved one enter
this insalubrious dump. The elderly deserve so much better than this.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Ashgrove Care HomeThank you for taking the time to provide us with your feedback. This has helped us to identify how we can learn from the issues you’ve raised. I am sorry to learn that you experienced issues with the service we provide at Ashgrove Care Home. At HC–One, we strive to deliver kind care every day and I would like to assure you that we will do everything we can to address the concerns you’ve raised. I am happy for us to meet and discuss this further. Could you contact me (tel. 0 2085776226) at the Home to arrange a suitable date and time? Home Manager.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Friend of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant experience visiting a friend. The staff were exceptionally kind to me when arriving and leaving. I found the home very clean and fresh and I was made to feel welcome. Ashgrove Care Home felt very homely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim P (Daughter of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Ashgrove since September 2021. I just wanted to say that I was very impressed with the nurse, what a professional kind lady she is. Nothing is too much for her, she goes above and beyond in the role of her job. I'm so very happy that someone like her is taking care of not only my
dad but also of all the vulnerable people in her care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Avis C (Relative of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All members of staff are extremely friendly and helpful. They treat residents and visitors with respect. All areas are spotless. There is always a member of staff available and they are very willing to take the time to talk to you. If I ever needed to go into care myself, I would be lucky to come here.
Grateful thanks to everybody for looking after my relative.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clive D (Son of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The BBQ was a nice occasion held in the garden with decorations and music. Everyone looked to be enjoying the occasion, including my mum. One lady also included some singing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne P (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is now nearing the end of his fourth year at Ashgrove and has just deteriorated and started 'end-of-life'. I think lockdown accelerated his demise because of being in his room for his own protection but the care has been absolutely amazing. One thing you notice here at Ashgrove, apart from how wonderful
and well-trained everyone is, is that there is such a low turnover of staff. We as a family are very well supported.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hilary Y (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have noticed a great improvement over the last few weeks. Everyone is so kind and friendly, always happy to help, and nothing is too much trouble. I have to mention one member of staff in particular who does a brilliant job with the activities, always takes time to pop in and see us when we visit
Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F D (Sister of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very kind and thoughtful care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.686 for Ashgrove Care Home is calculated as follows: ( (229 Excellents x 5) + (90 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 325 Ratings = 4.686
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (7)

Meet the Team (1)

No image found

Lourdes Pascua

Job Title: Home Manager

As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her career history, Lourdes said:


“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”


Lourdes closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home:


“I operate an open-door policy and am approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”


When asked what she enjoys most about her role, Lourdes remarked:


“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.


The care background of HC-One is what stood out to me when joining, as they understand what is involved at the home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my colleagues grow and develop in their roles to be able to provide and offer the best care and environment for our residents.”


Outside of work, Lourdes enjoys spending time with her family and travelling, experiencing different cultures. She also enjoys reading and watching sports, especially tennis.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashgrove Care Home to verify any information. View our terms and conditions. Ashgrove Care Home has an Enhanced Service - more info.