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Ashgrove Care Home

Fir Tree Road, off Martindale Road, Hounslow, London TW4 7HH
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I always leave confident that he is kept clean and well-fed and he is with people that do careL R(Daughter of Resident/Service User)
Ashgrove Care Home, Hounslow
Ashgrove Care Home, Hounslow
Ashgrove Care Home, Hounslow

Situated in Hounslow, west London, Ashgrove care home offers personalised nursing and nursing dementia care to older people.

Furnished for maximum comfort, this cosy care home offers plenty of places to relax and socialise while residents can also enjoy spending time in the landscaped gardens and pretty patio, an ideal spot for catching up with family and friends. A small on-site shop offers a range of newspapers, magazines and simple...  

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Care Provided by Ashgrove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing CareFrom £1,553From £1,710
Nursing Dementia CareFrom £1,728From £1,902

Contact Ashgrove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lourdes Pascua (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Ashgrove Care Home Reviews (168)

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9.8

Ashgrove Care Home has a Review Score of 9.8 (9.761) out of 10, based on 27 reviews in the last 2 years. Over all time Ashgrove Care Home has 168 reviews.

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Showing 168 reviews matching selected criteria
Review from Simon L (Son of Resident) published on 19 December 2024 Submitted via Postal Card
Overall Experience

My mum is very happy with the care that she receives at Ashgrove Care Home. She enjoys all of her meals and she gets plenty of activities to do.

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Review from R B (Friend of Resident) published on 13 December 2024 Submitted via Postal Card
Overall Experience

I visit my friend frequently at Ashgrove Care Home and always get a lovely welcome. I have been visiting Ashgrove to see her since March this year and her improvement is very good to see, most of all she is very happy there and is eating well and walking better. Overall a very good move for her.

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Review from Catherine B (Niece of Resident) published on 6 December 2024 Submitted via Postal Card
Overall Experience

I attended a lovely Diwali celebration. Great atmosphere, beautiful dancing and delicious food. Residents had a wonderful time, relatives too. Felt like a real family party - just right! Very touched that many staff chose to attend on their time off.

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Review from Elizabeth G (Sister of Resident) published on 29 November 2024 Submitted via Postal Card
Overall Experience

I have always received a warm welcome when visiting my brother who I know is being very well cared for. There is always a happy and relaxed atmosphere created by a dedicated staff who work hard. Residents are always well respected and enjoy the friendships from the staff. The home is clean and tidy. When special days in the calendar are celebrated by all, it is delightful to be present.

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Review from Shafik O (Brother of Resident) published on 18 October 2024 Submitted via Postal Card
Overall Experience
The staff of the care home are very friendly and very helpful.

I think they do a very good job of looking after and caring for the residents.

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Review from R S (Brother of Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience

Can't find anything wrong with the nursing home. Everything is excellent.

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Review from P K (Son of Resident) published on 16 September 2024 Submitted via Postal Card
Overall Experience
As always my interactions with the staff are very satisfactory.

3 members of staff, in particular, are always very professional and obviously care not just for my Mum but also for other residents. They keep me informed of any issues affecting my Mum. I never have any hesitation in recommending this home.

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Review from Anne H (Friend of Resident) published on 29 August 2024 Submitted via Website
Overall Experience

My friend who now lives at Ashgrove is very happy there and well cared for. Her overall health has improved since admission and she is more engaged and cheerful. The staff are always helpful and kind. Her room is clean and pleasant and she chats well with the staff who care for her. Visitors are encouraged and welcomed.

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Review from N A (Daughter of Resident) published on 18 June 2024 Submitted via Postal Card
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Friendly, caring staff, who made the whole family feel at home.

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Review from Tariq S (Son of Resident) published on 4 June 2024 Submitted via Postal Card
Overall Experience
Very caring people.
My mum is well taken care of.

Staff and management are great.

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Review from C C (Son of Resident) published on 18 April 2024 Submitted via Postal Card
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The carers at the home are very friendly and supportive. They always give us a warm welcome when we visit Mum. They are very dedicated to their work and give/provide Mum with a high standard of care.

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Review from R C (Husband of Resident) published on 10 April 2024 Submitted via Postal Card
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The care home is well managed and the staff are friendly and caring.

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Review from Kathleen H (Sister of Resident) published on 8 April 2024 Submitted via Postal Card
Overall Experience
This home is lovely. The staff are so gentle, kind and caring. So glad we chose this one.

Thank you again.

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Review from Chloe B (Granddaughter of Resident) published on 19 February 2024 Submitted via Postal Card
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My nan spent her last year in Ashgrove. She was extremely happy, the staff were very attentive, friendly and caring and created a home away from home environment for her and us as her family. We will never be able to repay everyone here for the love, support and commitment to their jobs. Thank you everyone!

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Review from Laith H (Nephew of Resident) published on 7 December 2023 Submitted via Postal Card
Overall Experience

Great care and attention are given to the residents. Pleasant staff dedicated to the job they do. Communicative. I am extremely happy with Ashgrove Care Home.

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Review from Mary M (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card
Overall Experience

I am satisfied with Ashgrove Care Home Hounslow.

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Review from L B (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card
Overall Experience

Attended residents, relatives and friends meeting. Manager went through all of the building updates, covid and activities. Very happy with all plans for the home including activities. Mum loves the activities, bingo and gym etc. Activities person very good at keeping residents engaged and for them to enjoy what they are doing. Manager very approachable and feel able to discuss anything with him. Nice atmosphere since he started. Overall all staff doing a wonderful job. Thank you.

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Review from S T (Son of Resident) published on 8 February 2023 Submitted via Postal Card
Overall Experience

I am very pleased with the care my mother is receiving at Ashgrove. The nursing and supporting staff have shown great compassion and kindness in taking care of her. The facility is exceptionally clean. We are happy she is staying in this facility.

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Review from D C (Granddaughter of Resident) published on 17 January 2023 Submitted via Website
Overall Experience

The so-called care in this home is appalling and frighteningly incompetent. Food and medical diaries are inaccurate, residents are left for hours without being checked/changed or re-positioned and medical care is non-existent. I would absolutely not - under any circumstances - have a loved one enter this insalubrious dump. The elderly deserve so much better than this.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ashgrove Care Home

Thank you for taking the time to provide us with your feedback. This has helped us to identify how we can learn from the issues you’ve raised. I am sorry to learn that you experienced issues with the service we provide at Ashgrove Care Home. At HC–One, we strive to deliver kind care every day and...  

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Review from J L (Friend of Resident) published on 5 September 2022 Submitted via Postal Card
Overall Experience

A very pleasant experience visiting a friend. The staff were exceptionally kind to me when arriving and leaving. I found the home very clean and fresh and I was made to feel welcome. Ashgrove Care Home felt very homely.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 June 2025
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 03 September 2026

To discuss your requirements please do get in touch.

News (4) & Events (0)

News
  • 18 Mar 2026

    Residents at Ashgrove Care Home in Hounslow, Essex, enjoyed an early taste of Irish cheer recently, as the home hosted a lively St Patrick’s Day celebration to mark the official...

  • 05 Dec 2025

    HC-One’s Ashgrove Care Home in Hounslow recently hosted a heartwarming celebration to mark the 90th birthday of resident Gordon Maciver. Friends, family, and carers came together on 2 December to...

  • 11 Jul 2025

    In celebration of Armed Forces Day (28th June), HC-One’s Ashgrove Care Home in Hounslow, Essex, is proud to honour resident Edward McLaren, aged 82, whose life reflects exceptional courage, commitment,...

Upcoming Events

There are no upcoming events for Ashgrove Care Home.

Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Ashgrove Care Home.

Meet the Team (1)

Lourdes Pascua
Lourdes PascuaJob Title:Home Manager

As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.

Talking about her career history, Lourdes said:

“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”

“I operate an open-door policy and I'm approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”

When asked what she enjoys most about her role, Lourdes remarked:

“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work".

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