Ashgrove Care Home

Fir Tree Road, off Martindale Road, Hounslow TW4 7HH
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9.7 162 Reviews
  • Ashgrove Care Home, Hounslow
Situated in Hounslow, west London, Ashgrove Care Home offers personalised nursing and nursing dementia care to older people.

Community is an integral part of life at Ashgrove. The team is dedicated to supporting residents in building strong relationships in the Hounslow neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help every resident settle into life at the home. By getting to know each individual, they encourage everyone to take an active part in the Ashgrove lifestyle. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Furnished for maximum comfort, this cosy care home offers plenty of places to relax and socialise while residents can also enjoy spending time in the landscaped gardens and pretty patio, an ideal spot for catching up with family and friends. A small on-site shop offers a range of newspapers, magazines and simple luxury items, while other facilities include a hair salon, café and GP.
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Care Provided by Ashgrove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1473
  • Self-Funded Nursing Dementia Care: from £1473
  • RESPITE Self-Funded Nursing Care: from £1473
  • RESPITE Self-Funded Nursing Dementia Care: from £1473

These prices are only a guideline, please contact Ashgrove Care Home to find out the exact price for your requirements.

Contact Ashgrove Care Home to confirm what's included and get a personalised quote:

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashgrove Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lourdes Pascua (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Ashgrove Care Home Reviews (162)

9.7

Ashgrove Care Home has a Review Score of 9.7 (9.686) out of 10, based on 28 reviews in the last 2 years.
Over all time Ashgrove Care Home has 162 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashgrove Care Home
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Total of 162, showing 61-80
Review from Jo S (Next of Kin) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff extremely helpful, friendly and caring, two members of staff are particularly lovely.
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Review from S J (Son of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Kind and thoughtful in approach to care. Social and help provided when requested or need observed.
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Review from M C (Daughter of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care. My mum was treated with extreme dignity during the short time she was here.
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Review from A W (Friend of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On every visit, I have been met with courtesy and warmth by all the staff. My friend appears well looked after and is happy given the circumstances. Thank you.
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Review from N K (Son of Resident) published on 22 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very grateful for the kind and compassionate care provided by Ash Grove. Mum always looked clean and well cared for.
Staff always patient and welcoming.
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Review from G K (Son of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very well looked after by all the staff at Ash Grove Care Home.
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Review from H O (Great-Niece of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The party they threw for my great aunt was so special.
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Review from Lesley H (Friend of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased with care given to our friend. So friendly and kind.
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Review from Sue W (Friend of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a very good place. The carers look after the residents with care and dignity. Each resident is treated as an individual. We have just had the Christmas party which was well organised. The food was delicious and well presented.
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Review from A A (Great-Niece of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My great aunt is very happy here when I visit. It is very welcoming here.
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Review from S P (Daughter of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of this care home since 2016 and she has been consistently looked after to a high standard. The team are extremely caring, helpful and are always on hand. My mother has been comfortable and happy here as she is well looked after and is in a consistent routine.
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Review from Bernice B (Cousin of Resident) published on 4 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent. Everyone very caring and very helpful.
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Review from W S (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff here are very welcoming and settled Mum in quickly. Always very friendly and helpful, they always take the time to chat to Mum. We are only leaving due to location and distance. Thank you for all of your help and support.
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Review from L N (Niece of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everytime I visit my aunty the management and staff are very friendly. My aunty is very happy here. It is very welcoming here and very clean. All the other residents seem happy.
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Review from Judith S (Niece of Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
103rd birthday party for my auntie. Wonderful spread, entertainment and a real sense that my aunt was loved and cared for.
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Review from Len S (Relative of Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always excel in care of friends (customers). What a recommendation! The manager and one particular carer were fantastic.
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Review from M M (Son of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wish the staff would be less evasive when asked difficult questions.
Reply from Clare Sheehan, Careline Advisor at Ashgrove Care HomeThank you for your overall positive feedback. In relation to your concern raised, I understand the Deputy Manager discussed with you recently the fact that health care assistants are not qualified to answer questions on the medical condition of our Residents and we rely on the expertise of Doctors. If you have any other concerns please contact us at the home during your next visit.
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Review from L R (Daughter of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ash Grove has provided excellent care for my father for the last 2 years. I always leave confident that he is kept clean and well-fed and he is with people that do care for him. I am always informed of any updates or changes immediately and all of the lovely staff show patience and support for us as
a family. Thank you Ash Grove.
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Review from G S (Daughter of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother recently passed away and all the staff were brilliant and professional. They all knew my mum so well and helped to keep her safe and clean.
Couldn't fault them at all, especially some of the nurses and all the health care assistants.
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Review from C B (Wife of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident here for 4 years before he died this year.
I am still made very welcome and I witness the same excellent care given to residents here.
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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.686 for Ashgrove Care Home is calculated as follows: ( (229 Excellents x 5) + (90 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 325 Ratings = 4.686
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

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Lourdes Pascua

Job Title: Home Manager

As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her career history, Lourdes said:


“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”


Lourdes closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home:


“I operate an open-door policy and am approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”


When asked what she enjoys most about her role, Lourdes remarked:


“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.


The care background of HC-One is what stood out to me when joining, as they understand what is involved at the home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my colleagues grow and develop in their roles to be able to provide and offer the best care and environment for our residents.”


Outside of work, Lourdes enjoys spending time with her family and travelling, experiencing different cultures. She also enjoys reading and watching sports, especially tennis.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashgrove Care Home to verify any information. View our terms and conditions. Ashgrove Care Home has an Enhanced Service - more info.