Ashgrove Care Home

Fir Tree Road, off Martindale Road, Hounslow TW4 7HH
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9.6 156 Reviews
  • Ashgrove Care Home, Hounslow
Situated in Hounslow, west London, Ashgrove Care Home offers personalised nursing and nursing dementia care to older people.

Community is an integral part of life at Ashgrove. The team is dedicated to supporting residents in building strong relationships in the Hounslow neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help every resident settle into life at the home. By getting to know each individual, they encourage everyone to take an active part in the Ashgrove lifestyle. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Furnished for maximum comfort, this cosy care home offers plenty of places to relax and socialise while residents can also enjoy spending time in the landscaped gardens and pretty patio, an ideal spot for catching up with family and friends. A small on-site shop offers a range of newspapers, magazines and simple luxury items, while other facilities include a hair salon, café and GP.
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Care Provided by Ashgrove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1473
  • Self-Funded Nursing Dementia Care: from £1473
  • RESPITE Self-Funded Nursing Care: from £1473
  • RESPITE Self-Funded Nursing Dementia Care: from £1473

These prices are only a guideline, please contact Ashgrove Care Home to find out the exact price for your requirements.

Contact Ashgrove Care Home to confirm what's included and get a personalised quote:

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashgrove Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lourdes Pascua (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Ashgrove Care Home Reviews (156)

9.6

Ashgrove Care Home has a Review Score of 9.6 (9.638) out of 10, based on 24 reviews in the last 2 years.
Over all time Ashgrove Care Home has 156 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashgrove Care Home
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Total of 156, showing 101-120
Review from Malcolm C (Husband of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At this time of year when it's very warm, the welcome is as warm as ever, but with a slight difference, not a tea, but a cooling ice lolly.


Very thoughtful staff, good forward thinking, always attentive, there to help.

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Review from Roger S (Friend of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice place. Carers are very helpful.
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Review from D F (Friend of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A great atmosphere. Good food and excellent caring, kindly staff. Thank you all.
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Review from Neil C (Son of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Ash Grove Care Home for one year now. He has now settled well and I believe is happy at the home. All the staff are very friendly, professional and clearly care for my father's welfare. We appreciate so much the help the management and her team give on a daily visit to my father's
quality of life.
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Review from C K (Son of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Level of attention to patients very good with a high level of interaction to their needs and well being. Cleanliness of a good standard. Staff always welcoming and assertive.
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Review from Anastatia S (Brother of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my brother receives is first class. The effort that was put in for his 80th birthday with regards to both food and entertainment was excellent. The care and attention to his personal hygiene and cleanliness of his washing and room are very good. The routine visits by the staff, give me a lot
of confidence that he is in a very safe environment both personally and building wise.
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Review from M C (Husband of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for your kindness and your great efforts in making my wife's birthday a memorable day.
She felt so special on that day, her room was nicely decorated and your assistance in disturbing cakes, we cannot thank you enough, a great work.


I am glad that my wife has been cared for in the beautiful

care home.
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Review from Terence J (Son of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum seems to be treated very well and normally there is sufficient staff available.
The management and staff display a caring approach to residents.
The home is always very clean and the atmosphere is always pleasant.
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Review from S H (Wife of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival, all the staff greeted us both with smiles and made us feel relaxed.
We were taken to his room where we unpacked with the assistance of two of the girls.
I stayed to enjoy lunch with my husband and when I left the staff gave good advice.
Thereafter, phone calls were always reassuring and
the same professional service was displayed when I was leaving.
Thank you.
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Review from Larisa H (Relative of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in this care home for two years. He had a nice private room, it was clean and his belongings were washed in time.
They provided very good medical assistance he was referred several times to a hospital even was operated there.
He was 95 when he died peacefully and a nurse was with him
for feeding, changing, talking. All of the staff deserve to be mentioned as they did a very good job. Thank you.
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Review from Christina I (Wife of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I couldn't wish for a better home for my husband to be in. The staff are caring and friendly. The management excellent, the health care is also very good. Nurses very earning.
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Review from Joanna C (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ash Grove has provided my dad with excellent care during his stay. He is as happy as he could be, given his health status.
The staff are so kind and obviously dedicated to their work. They make visitors very welcome and it is always a pleasure to visit my father.
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Review from Angela D (Sister of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff very friendly and helpful. No complaints.
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Review from Elizabeth B (Friend of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care. Friendly care.
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Review from Daisy C (Partner of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have to commend the manager and the staff for the effort and willingness to adopt and incorporate relatives and friends suggestions.


I must say this particular party was more clients (residents) focus and user-friendly for the confused and agitated individuals.

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Review from Margaret T (Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hard to give an opinion since I live abroad and I cannot regularly visit my sister, being already very aged. However, the overall impression is good and I can recommend this place to my friends in case of necessity.
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Review from L T (Daughter of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm overall pleased with my mothers care. Staff are very attentive to both her and us.
Any problems are dealt with promptly. At the moment just sitting down to the Christmas Party. A very good effort has been put into making us all welcome.
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Review from Pamela M (Sister-in-law of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely Xmas party. The staff are wonderful and all deserve 10000 points.
Very good on floors. Food excellent.
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Review from Robert G (Nephew of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service and staff are very good. I am very happy with the care my aunt is receiving.
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Review from Kay T (Wife of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ash Grove is a very good care home. My husband is well looked after. The staff are great with him. There is also something going on to keep them busy. We had a party on Friday, it was a great afternoon with singing and dancing and plenty of food. Very well done. Great to see the staff having a great
time as well.
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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.638 for Ashgrove Care Home is calculated as follows: ( (185 Excellents x 5) + (87 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 279 Ratings = 4.638
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

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Lourdes Pascua

Job Title: Home Manager

As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her career history, Lourdes said:


“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”


Lourdes closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home:


“I operate an open-door policy and am approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”


When asked what she enjoys most about her role, Lourdes remarked:


“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.


The care background of HC-One is what stood out to me when joining, as they understand what is involved at the home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my colleagues grow and develop in their roles to be able to provide and offer the best care and environment for our residents.”


Outside of work, Lourdes enjoys spending time with her family and travelling, experiencing different cultures. She also enjoys reading and watching sports, especially tennis.

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