
I always leave confident that he is kept clean and well-fed and he is with people that do careL R(Daughter of Resident/Service User)



I always leave confident that he is kept clean and well-fed and he is with people that do careL R(Daughter of Resident/Service User)



Situated in Hounslow, west London, Ashgrove care home offers personalised nursing and nursing dementia care to older people.
Furnished for maximum comfort, this cosy care home offers plenty of places to relax and socialise while residents can also enjoy spending time in the landscaped gardens and pretty patio, an ideal spot for catching up with family and friends. A small on-site shop offers a range of newspapers, magazines and simple...
Care Provided by Ashgrove Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Ashgrove Care Home for full pricing details and T&Cs.
Contact Ashgrove Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Lourdes Pascua (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (50)
Ashgrove Care Home Reviews (168)
Ashgrove Care Home has a Review Score of 9.8 (9.761) out of 10, based on 27 reviews in the last 2 years.
Over all time Ashgrove Care Home has 168 reviews.
We were taken to his room where we unpacked with the assistance of two of the girls.
I stayed to enjoy lunch with my husband and when I left the staff gave good advice.
Thereafter, phone calls were always reassuring and the same professional service was displayed when I was leaving.
Thank you.
They provided very good medical assistance he was referred several times to a hospital even was operated there.
He was 95 when he died peacefully and a nurse was with him for feeding, changing, talking. All of the staff deserve to be mentioned as they did a very good job. Thank you.
I couldn't wish for a better home for my husband to be in. The staff are caring and friendly. The management excellent, the health care is also very good. Nurses very earning.
The staff are so kind and obviously dedicated to their work. They make visitors very welcome and it is always a pleasure to visit my father.
All staff very friendly and helpful. No complaints.
Very good care. Friendly care.
I have to commend the manager and the staff for the effort and willingness to adopt and incorporate relatives and friends suggestions.
I must say this particular party was more clients (residents) focus and user-friendly for the confused and agitated individuals.
Hard to give an opinion since I live abroad and I cannot regularly visit my sister, being already very aged. However, the overall impression is good and I can recommend this place to my friends in case of necessity.
Any problems are dealt with promptly. At the moment just sitting down to the Christmas Party. A very good effort has been put into making us all welcome.
Very good on floors. Food excellent.
The service and staff are very good. I am very happy with the care my aunt is receiving.
Ash Grove is a very good care home. My husband is well looked after. The staff are great with him. There is also something going on to keep them busy. We had a party on Friday, it was a great afternoon with singing and dancing and plenty of food. Very well done. Great to see the staff having a great time as well.
Ash Grove care home looked after my brother for over 8 years. He was looked after very well. He was happy there until his death in October 2017. All the staff were kind and friendly. I am glad we chose Ash Grove as his care home.
The staff are very helpful and very polite and I feel they make us very welcome.
The care home manager, and all her team should be very proud of the way they all do their work at the home, they are a real credit to the care of the elderly, the dedication of the team shines through, and the home is without doubt in my mind a model for how homes should be run. The continuity of staff is clearly a testament to great teamwork. My mother in law, always said how kind everyone was, and for her to say that I knew it was true. We have always praised the home to everyone we know and we take great comfort from knowing what good care she received during her stay at the home and the compassionate way her last days were managed. I sincerely hope the team receive this acknowledgement, it is well deserved.
I have always found all the staff to be pleasant, friendly and take such good care of each resident that lives here. The resident's dignity is always protected at all times.
I am very happy with the care given to my mother. The staff and the management are very supportive. I could highly recommend Ash Grove to other people.
What a lovely afternoon, thank you so much for inviting all our family. Amazing food, great entertainment and hospitality was out of this world. The staff are all so lovely and make you feel so welcome. The birthday cake was a lovely touch too, very nice. Thank you for an amazing time.
My husband has been in this home one year - he is taken good care of and I see him clean and shaved. The room is cleaned. Food presented in a good way and is appetising.
He really needed this care and it is available in this care home.
I visit weekly and the services provided seem to be excellent - the building is well designed and comfortable and the staff are always attentive and pleasant.
My only concern is that she does not quite fit in with other Ash Grove residents - she has a high level of awareness and there is little opportunity for her to make and maintain meaningful relationships within the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 June 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 03 September 2026To discuss your requirements please do get in touch.
News (4) & Events (0)
- 18 Mar 2026
Residents at Ashgrove Care Home in Hounslow, Essex, enjoyed an early taste of Irish cheer recently, as the home hosted a lively St Patrick’s Day celebration to mark the official...
- 05 Dec 2025
HC-One’s Ashgrove Care Home in Hounslow recently hosted a heartwarming celebration to mark the 90th birthday of resident Gordon Maciver. Friends, family, and carers came together on 2 December to...
- 11 Jul 2025
In celebration of Armed Forces Day (28th June), HC-One’s Ashgrove Care Home in Hounslow, Essex, is proud to honour resident Edward McLaren, aged 82, whose life reflects exceptional courage, commitment,...
There are no upcoming events for Ashgrove Care Home.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Ashgrove Care Home
Accreditations
There are no accreditations posted yet for Ashgrove Care Home.
Meet the Team (1)

As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
Talking about her career history, Lourdes said:
“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”
“I operate an open-door policy and I'm approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”
When asked what she enjoys most about her role, Lourdes remarked:
“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work".
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashgrove Care Home to verify any information. View our terms and conditions. Ashgrove Care Home has an Enhanced Service -more info.