Ashgrove Care Home

Fir Tree Road, off Martindale Road, Hounslow TW4 7HH
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9.6 156 Reviews
  • Ashgrove Care Home, Hounslow
Situated in Hounslow, west London, Ashgrove Care Home offers personalised nursing and nursing dementia care to older people.

Community is an integral part of life at Ashgrove. The team is dedicated to supporting residents in building strong relationships in the Hounslow neighbourhood, regularly organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help every resident settle into life at the home. By getting to know each individual, they encourage everyone to take an active part in the Ashgrove lifestyle. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Furnished for maximum comfort, this cosy care home offers plenty of places to relax and socialise while residents can also enjoy spending time in the landscaped gardens and pretty patio, an ideal spot for catching up with family and friends. A small on-site shop offers a range of newspapers, magazines and simple luxury items, while other facilities include a hair salon, café and GP.
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Care Provided by Ashgrove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1473
  • Self-Funded Nursing Dementia Care: from £1473
  • RESPITE Self-Funded Nursing Care: from £1473
  • RESPITE Self-Funded Nursing Dementia Care: from £1473

These prices are only a guideline, please contact Ashgrove Care Home to find out the exact price for your requirements.

Contact Ashgrove Care Home to confirm what's included and get a personalised quote:

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashgrove Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lourdes Pascua (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Ashgrove Care Home Reviews (156)

9.6

Ashgrove Care Home has a Review Score of 9.6 (9.638) out of 10, based on 24 reviews in the last 2 years.
Over all time Ashgrove Care Home has 156 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashgrove Care Home
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Total of 156, showing 81-100
Review from Lisa I (Granddaughter of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming on arrival, accommodating, nice food.
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Review from Ravina P (Granddaughter of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma has been brilliantly cared for at this care home. Although there is a language barrier between my grandma and the staff, they still provide her with the care she deserves every day. They have embedded a consistent routine to ensure she is as comfortable as possible. The staff are always supportive,
approachable and welcoming. The management staff have been exceptional towards my grandma and the family.
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Review from Grace Editha S (Regular Volunteer) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a Eucharistic minister of one of the patients. I find the staff very welcoming. The place is always clean and tidy.
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Review from Robert E (Nephew of Resident) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is very well looked after. Room is very clean. She is happy.
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Review from Elizabeth B (Friend of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ash Grove is wonderful.
Excellent staff in all areas.
Very friendly, very kind and very helpful.
Excellent - I am pleased with all aspects.
Any problems dealt with immediately.
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Review from Lynn J (Daughter-in-law of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving at the home my mother-in-law has thrived and always seems happy and clean and well cared for. She has her hair cut regularly and always looks nice. Staff are friendly and helpful and always keep us informed of any problems which may occur. The home itself is always clean and tidy.
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Review from Duncan M (Son of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum arrived in October 2018 in quite a bad state - mentally and health wise. Since her arrival, she has improved dramatically. She is becoming frailer but we have no concerns about her welfare as she is so well catered for. Mum is much safer in the home and we are very pleased with her care.
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Review from Graham B (Friend of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always get a warm welcome when we visit. I don't know whether she recognises us as she has advanced dementia. The food always looks and smells appetising. The staff take a lot of care to ensure that my friend is comfortable and keeps us well informed of her state of health which is often up and down.
I am reassured that the is in the best place that she could be in the circumstances I feel that she is safe, warm and given genuine care and affection. They all meet and greet us and could not do more.
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Review from Julia N (Friend of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a marvellous care home. Cannot express too highly how much care and love is given to our friend by the staff. The home is always very clean and the food is excellent. Well done Ash Grove Care Home. No hesitation in recommending to others.
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Review from Ilana P (Granddaughter of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Ash Grove Care Home is lovely and welcoming. All the staff are extremely good at caring for and looking after my granddad. Amazing place and I feel happy that my granddad is being looked after well. I can sense that my granddad is content.
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Review from Alistair N (Friend of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an outstanding care home. The quality of love and care is excellent. All residents looked after here receive the highest standard of care possible. Always clean. Staff cannot do enough to help residents and visitors.
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Review from David D (Relative of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff great, giving, very good care and attention. Rooms kept very tidy and clean. Food found to be excellent. Safety for residents seems to be well cared for. Pleased my relative is happy here.
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Review from Kule L (Brother-in-law of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think all staff are friendly and helpful.
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Review from Ann P (Niece of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all the staff to be very kind and caring, I could not have wished for a better home for my auntie to be in.
Auntie was ill in the last few months and her care was exemplary.
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Review from Matthew B (Son of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall we are extremely happy with the care provided for my father. The staff are always very helpful and welcoming. They are always very patient when dealing with my father. I would highly recommend the home.
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Review from James B (Son of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came in to see my dad in the common room. Dad was very happy and looked well. Staff were very friendly and welcoming.
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Review from S J (Son of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, clean home, good level of personal care.
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Review from B M (Son of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home to be welcoming and they are kind and friendly to guests and residents. Taking time to help them to try to meet their needs. The home is well managed and is clean and tidy. Her clothes are now stored and kept better than the last review I wrote. Entertainment and activities could be
more focused towards residents.
Reply from Clare Sheehan, Careline Advisor at Ashgrove Care Home
Thank you for your kind comments, I am very pleased to receive a good report. As discussed recently, our activity program is varied and tailored according to the individual resident’s needs. Some…read more
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Review from Howard W (Son of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring team, very informative which is important and comforting especially when you don't live close.
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Review from M C (Daughter of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Ash Grove Care Home are very caring and treat all the residents with gentle hands and dignity. I would not hesitate to recommend Ash Grove Care Home to anyone looking for care in Hounslow.
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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.638 for Ashgrove Care Home is calculated as follows: ( (185 Excellents x 5) + (87 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 279 Ratings = 4.638
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

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Lourdes Pascua

Job Title: Home Manager

As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.


Talking about her career history, Lourdes said:


“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”


Lourdes closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home:


“I operate an open-door policy and am approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”


When asked what she enjoys most about her role, Lourdes remarked:


“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work.


The care background of HC-One is what stood out to me when joining, as they understand what is involved at the home level and there is a strong support network in place for me and my team to continually develop. I am passionate about seeing my colleagues grow and develop in their roles to be able to provide and offer the best care and environment for our residents.”


Outside of work, Lourdes enjoys spending time with her family and travelling, experiencing different cultures. She also enjoys reading and watching sports, especially tennis.

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