
I always leave confident that he is kept clean and well-fed and he is with people that do careL R(Daughter of Resident/Service User)



I always leave confident that he is kept clean and well-fed and he is with people that do careL R(Daughter of Resident/Service User)



Situated in Hounslow, west London, Ashgrove care home offers personalised nursing and nursing dementia care to older people.
Furnished for maximum comfort, this cosy care home offers plenty of places to relax and socialise while residents can also enjoy spending time in the landscaped gardens and pretty patio, an ideal spot for catching up with family and friends. A small on-site shop offers a range of newspapers, magazines and simple...
Care Provided by Ashgrove Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Nursing Care
- Dementia Nursing Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Ashgrove Care Home for full pricing details and T&Cs.
Contact Ashgrove Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Person in charge
- Lourdes Pascua (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (50)
Ashgrove Care Home Reviews (168)
Ashgrove Care Home has a Review Score of 9.8 (9.761) out of 10, based on 27 reviews in the last 2 years.
Over all time Ashgrove Care Home has 168 reviews.
My dad has been in Ashgrove since September 2021. I just wanted to say that I was very impressed with the nurse, what a professional kind lady she is. Nothing is too much for her, she goes above and beyond in the role of her job. I'm so very happy that someone like her is taking care of not only my dad but also of all the vulnerable people in her care.
All members of staff are extremely friendly and helpful. They treat residents and visitors with respect. All areas are spotless. There is always a member of staff available and they are very willing to take the time to talk to you. If I ever needed to go into care myself, I would be lucky to come here. Grateful thanks to everybody for looking after my relative.
The BBQ was a nice occasion held in the garden with decorations and music. Everyone looked to be enjoying the occasion, including my mum. One lady also included some singing.
Dad is now nearing the end of his fourth year at Ashgrove and has just deteriorated and started 'end-of-life'. I think lockdown accelerated his demise because of being in his room for his own protection but the care has been absolutely amazing. One thing you notice here at Ashgrove, apart from how wonderful and well-trained everyone is, is that there is such a low turnover of staff. We as a family are very well supported.
I have noticed a great improvement over the last few weeks. Everyone is so kind and friendly, always happy to help, and nothing is too much trouble. I have to mention one member of staff in particular who does a brilliant job with the activities, always takes time to pop in and see us when we visit Mum.
Very kind and thoughtful care.
The team of nurses and management are fantastic. The care and attention given to my mother has been incredible. When my mother was ill they dealt with the GP and other medical teams to get her back healing again. Amazing team, thank you.
Find the home very good. Looked after very well. Staff very helpful and caring towards patients.
Thank you to the staff of Ashgrove, you look after my Dad well and you are always friendly, smiling and helpful when I come to visit. You keep me updated regularly by phone which I am grateful for as I live 100 miles away and I can't see my Dad as much as I would want. I feel my Dad is safe and well cared for at Ashgrove.
I'd like to thank the management and staff for the continued care and hard work they provide for my dad. Especially all the effort they put into the residents' Christmas party. I've seen the photos and my dad was smiling and looked very happy. They are always here to help when we visit my dad and everyone always smiles and is very kind and helpful. I can't thank them enough.
I would like to thank the staff who have done a fantastic job caring for my father. He was very happy with the care provided and the friendships he made with the nurses. I was impressed with the professionalism shown by the staff and would recommend the care home. Thank you for all you have done for my father.
Security is good and testing is provided including masks. The site is clean and well maintained. Staff are angels! What they give cannot be measured. So kind and respectful for mum. We cannot thank you enough. Always looking after mum's needs and react brilliantly when mum is poorly and needs medical help or doctors. A superb response where this is the case.
Excellent! Very happy with the person who is doing mum's hair. Care and service at Ashgrove is excellent.
My mother was discharged from hospital straight to Ashgrove. The staff took time to ask us what she liked to eat/drink/music/craft. It's taking a while for my mum to settle, though the staff are doing their best to help her. Today I visited and the nurse gave me an update on her medical requirements as the doctor had visited her. All in all, it's the best place for my mum.
Friendly, helpful staff. Have been able to speak to a nurse or manager/deputy manager on most occasions to get feedback. I feel able to ask any questions I have. Sometimes it is hard to get through on the phone but this has improved lately. Am concerned the physiotherapist hasn't been but staff liaise with the physio department to try to get a visit. The room is a bit basic and the TV is too far away but I think this is still an assessment period.
Thank you for your review and kind comments regarding the staff which I have shared with the team. Due to the Covid pandemic, there is a backlog for physio appointments but the staff Nurse will follow this up. I understand that you are now happy with your newly painted room and the TV being on top of the cupboard.
My relative was only resident for 9 days but the staff were helpful and communicative. The staff attended to his every need in a caring and compassionate way.
This is my first time experiencing a member of the family being in a nursing home. My aunt has been at Ashgrove Care Home for a month, and I can honestly say, the members of staff have been extremely helpful and put my and my family's minds at ease. They have made me feel welcome, and nothing ever seems too much trouble when I ask a question. They put my mind at ease knowing my aunt is being well cared for. This, I am very grateful for.
I have found this home to be very welcoming, lovely professional staff very friendly and approachable. The room is light and airy and big enough. The meals are excellent and well balanced. My family member is eating very well, also very happy physio has been visiting him as organized by the home.
My mum took up residence recently. I found the home in a very clean and well organised environment. The staff and management are extremely courteous, caring, and very professional in their approach to the sick and elderly. Up to now, I have nothing but praise and gratitude for looking after my mum's day-to-day needs.
Mum is really looked after by the staff and management. She is always happy when I visit her. The nursing staff always keep me informed about Mums health. The staff are very polite and will discuss any problems to resolve issues. Mum has everything she needs, always has a cup of tea and sandwich.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 June 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 03 September 2026To discuss your requirements please do get in touch.
News (4) & Events (0)
- 18 Mar 2026
Residents at Ashgrove Care Home in Hounslow, Essex, enjoyed an early taste of Irish cheer recently, as the home hosted a lively St Patrick’s Day celebration to mark the official...
- 05 Dec 2025
HC-One’s Ashgrove Care Home in Hounslow recently hosted a heartwarming celebration to mark the 90th birthday of resident Gordon Maciver. Friends, family, and carers came together on 2 December to...
- 11 Jul 2025
In celebration of Armed Forces Day (28th June), HC-One’s Ashgrove Care Home in Hounslow, Essex, is proud to honour resident Edward McLaren, aged 82, whose life reflects exceptional courage, commitment,...
There are no upcoming events for Ashgrove Care Home.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Ashgrove Care Home
Accreditations
There are no accreditations posted yet for Ashgrove Care Home.
Meet the Team (1)

As a Registered Nurse with 40 years of continuous professional nursing practice, Lourdes has gained a wealth of experience in providing care and nursing support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for residents.
Talking about her career history, Lourdes said:
“I have managed several various-sized care homes, giving me a great experience. Having worked in this setting previously I understand what the day-to-day role involves so I can support my team.”
“I operate an open-door policy and I'm approachable, not only to my team but to residents and relatives as well, as ultimately it is their home more than anyone’s. I encourage residents to make their rooms their own, by bringing in meaningful items to help make their room homely.”
When asked what she enjoys most about her role, Lourdes remarked:
“As the Home Manager I believe our residents should be able to live the life they want and be able to be themselves. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live and work".
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