Aston House Care Home

26 Angel Lane, Hayes UB3 2QX
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8.8 83 Reviews
  • Aston House Care Home, Hayes
Located within a residential area of Hayes, in Middlesex, Aston House Care Home is a friendly, comfortable care home with 37 beds, offering residential and nursing care to older people.

Inside, the home boasts a number of tastefully decorated sitting areas, all equipped with specially designed seating to offer residents comfort and relaxation. The conservatory and hairdressing salon are the spots of choice for winding down, and the beautiful, enclosed garden, which is catered to by residents, offers the perfect space to enjoy the warmer months.

Aston House also boasts a range of lovely dining areas, where the catering team work hard to make mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

A home-from-home, Aston House prides itself on delivering personalised care designed around the unique needs and preferences of each resident. The team get to know the people they support, allowing them to not only deliver personalised care but to also offer a lifestyle that suits their personality and capabilities. Whether it be participating in the popular wellbeing and activities programme or enjoying the peace and quiet, residents are fully supported to lead their best lives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Nursing Dementia Care: from £1200

These prices are only a guideline, please contact Aston House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Seema Jose (Home Manager)

Local Authority / Social Services

Admission Criteria

  • 65 Years+
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (8)

Aston House Care Home Reviews (83)

8.8

Aston House Care Home has a Review Score of 8.8 (8.814) out of 10, based on 5 reviews in the last 2 years.
Over all time Aston House Care Home has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Aston House Care Home
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Total of 83, showing 1-20
Review from L D (Son of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family member expressing my heartfelt gratitude for the extraordinary effort and care that the Care Home Manager and team put into celebrating my dad's 100th birthday. Your dedication to making the day special brought us immense joy. From the thoughtful decorations to the warm atmosphere, every
detail of the decorations reflected the care and attention you give to all the residents. Your compassion and professionalism mean so much - not just to our father, but to all of us who have the privilege of witnessing the love and care to make each resident feel valued by the wonderful team.
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Review from Evelyn M (Wife of Resident) assisted by family/friend published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided for my husband is outstanding. The staff are caring and go above and beyond with my husband and our family when we visit. My niece visited today for a function, the staff made her welcome, the food was fantastic and the staff did a lovely dance performance. Fantastic team of staff
at this care home.
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Review from C M (Daughter of Resident) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the years my Mother has been in Aston House she has been treated with love by the staff. Any concerns I have raised have been dealt with immediately with kindness and care. The staff that were in the home when my Mum first entered are still the same, that is a variety in this industry but shows
how amazing management must be.
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Review from Shiela K (Daughter-in-law of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very nice and friendly.
They are very caring they look after very well. I am very happy grateful for staff thanks for everything.
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Review from M K (Power of Attorney of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mine was a limited experience - Jan 2024 to April 2024.
I found the staff always friendly and most attentive.
The service user was treated with gentleness, care and dignity.
As visitors we were always made to feel welcome.
Thank you.
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Review from Maria V (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home and carers are fantastic. Mum was very happy.
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Review from Antonio L (Son of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean place with staff always at hand and quick to cater to your needs. Staff are easy to locate and they're friendly. Rooms are kept clean. Parking is good. Food is very good and drinks and smoothies in between are regularly given. No faults. Sheets are always clean. The nurse is constantly on duty
and when doctors are required, this is done quickly. The manager introduced herself from the very first day and has kept me updated on things.
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Review from G P (Husband of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit this care home every day to visit my wife. I have got to know all the staff who are excellent. My wife's room is lovely and clean and the atmosphere in this care home is also very good. I feed my wife and know first hand that the food is great.
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Review from B D (Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chefs are willing to discuss my vegetarian diet. Helpful. Excellent.
Nursing assistants are caring, knowledgeable and friendly. The driver is excellent and helpful.
Cleaners are hard-working and caring.
The manager is always willing to give advice and sociable.
The nursing station is helpful.
Activities:
lovely journey included to a reservoir.
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Review from J C (Daughter of Resident) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Aston House for many years, we have been so happy with the care Mum has received while she has been a resident. She is clean and cared for and seems very content. I am always amazed by the compassion shown by all the staff Mum has interaction with. I don't know what would
have happened over the recent years if Mum wasn't at Aston House. Thank you all.
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Review from Colin F (Son of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
To all at Aston House. Thank you so much for looking after my mother. She looked so bright and happy under your care and it was a great weight off our minds to know that she was being so well looked after. God bless you all!
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Review from A E (Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nurse is good to everyone and the only time I get a bit of peace is when she is on duty. My son liked my little friend.
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Review from C O (Brother of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always seem caring and attentive, although due to the pandemic less direct contact possible. Being able to have the video calls would be good although occasional visits are now allowed. Some formal report (quarterly) on how my sister was doing would be nice. Overall, she does seem settled and
is okay and seems to like the food.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Aston House Care Home

Thank you for your kind comment letting us know how settled your Sister is at the home. In respect of your concern regarding updates on your Sister’s care, moving forward the Team will keep you updated with monthly reviews of the care provided. The pandemic has meant us being more creative in our approach to communication between Residents and their families and we take on board your comments regarding video calls in addition to the visits.

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Review from D S (Daughter of Resident) published on 18 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On visiting mum for the first time after the lockdown (Mar 2021) I was very pleased to see how well she looked even though teary eyes, after not seeing her for so long. I was welcomed as always by the friendly professional staff and all measures were made in respect of PPE and safety. Thank You.
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Review from N B (Daughter of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody is really struggling at the moment, and it is really hard emotionally. I want to thank everyone at Aston House for all their help and support in caring for our loved ones. They are a fantastic team of people who we owe a lot to in these uncertain times.
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Review from S P (Son of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Aston House highly enough. The staff and surroundings are all wonderfully beautiful and the staff very loving.
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Review from Madeline G (Daughter of Resident) published on 5 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Today I visited my mother in the garden of Aston House, I was very pleased to see her looking so well and cared for as I hadn't been for over a month as I was away. The staff were very kind and friendly as always. We re very fortunate to have found such a nice care home for my mum.
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Review from T A (Daughter of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received great care, support very clean and welcoming.
They are very friendly and approachable.
They enjoy doing activities with the resident and taking them out on day trips.
Overall, a very good care home.
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Review from Charlotte O (Resident) published on 6 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad sadly passed away on 30/03/2020 after 5 months at Aston House Care Home. I can not fault my dads care while in Aston House. After months of long hospital stays and fighting over funding to say I was extremely pleased when he was placed in Aston House was an understatement. The home is very well
run by the manager, who is not afraid to lead by example and work on shift when needed. It was also lovely to see regular carers and nurses whenever I visited dad. He had a lovely room which we were allowed to personalise for him and his guests were always made to feel very welcome. My dad had a lot of his family visit him and they all thought very highly of the home. If I did bring small things up with the manager they were always dealt with and never forgotten. My dads care needs were very high at the end but he was looked after very well and I could not have wished for more - Thank you to all the team.
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Review from Ginny R (Daughter of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home looked after my mother for about five years until she recently passed away. It was mainly the same staff for the whole of this time, and they were always kind, considerate and respectful.
I highly recommend this home.
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Current Review Score: 8.8 (8.814)

Overview of Review Score

The Review Score of 8.8 (8.814) out of 10 for Aston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Aston House Care Home is calculated as follows: ( (49 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 58 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.021 Points relating to the number of positive Reviews for Aston House Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 5 Positive Reviews ÷ 9.6 = 0.521
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Seema

Seema Jose

Job Title: Home Manager

Introducing Seema Sandeep Jose
Home Manager at Aston House Care Home, Hayes


What does kindness mean to you?


“For me, kind care is something that can help to make a bad day good, and a good day even better.”


As a Registered Nurse, Seema has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Aston House for 14 years, Seema closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Aston House.


When asked what she enjoys most about her role, Seema remarked:


“I enjoy how happy the Residents are. Seeing their faces light up with a smile gives me enormous satisfaction, it is so rewarding.”


Outside of work, Seema has a keen interest in art, and enjoys regularly taking part in craft activities.


If you would like to find out more information about Aston House, Seema has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Frequently Asked Questions about Aston House Care Home

What types of Care is Aston House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Aston House Care Home have?

There are 32 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Aston House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Aston House Care Home to the centre of Hayes?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aston House Care Home to verify any information. View our terms and conditions. Aston House Care Home has an Enhanced Service - more info.