Located within a residential area of Hayes, Aston House is a purpose-built care home offering dementia residential and dementia nursing, respite and end-of-life care. It also offers care for people with physical disabilities and learning difficulties.
The choice of lounge areas at Aston House feature comfortable and specially designed furnishings, while bedrooms are comfortable and well-equipped. Some of the rooms also have views across the garden.
Residents' tastes are known to the home's chefs, who prepare a choice of fresh and nutritional meals which can be adapted to cater for dietary and cultural requirements.
Group: HC-One
Person in charge: Mevin Sohorye (Home Manager)
Local Authority / Social Services: London Borough of Hillingdon Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: AIDS/HIV • Alzheimer's • Asperger Syndrome • Autism/ASD • Challenging Behaviour • Down Syndrome • Epilepsy • Muscular Dystrophy • Parkinson's Disease • Profound & Multiple Learning Disabilties • Schizophrenia • Stroke
Admission Information: 65 Years+. Ages 65+.
Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi, Tagalog
Single Rooms: 32
Shared Rooms: 8
Rooms with ensuite WC: 24
Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Aston House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Aston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 49 Reviews over all time. This Average Rating is also the rating value for Aston House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.697 for Aston House Care Home is calculated as follows: ( (425 Excellents x 5) + (146 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 587 Ratings = 4.697
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Aston House Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 12 Reviews ÷ 9.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Aston House Care Home has a Review Score of 9.7 (9.697) from 49 Reviews
Review submitted from a Postal Card by Steve C (Son of Resident) on Wednesday 11 April 2018. Relates to March 2018.
The staff always makes me welcome. Although my mum has severe dementia and is very confused, the staff always try to keep her calm and reassured that everything is ok. A cup of coffee and biscuits is always offered when I visit my mum. It is very easy to talk to the staff.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by J N (Daughter of Resident) on Thursday 29 March 2018. Relates to February 2018.
My mother was cared for at Aston House for a year before she passed away in February 2018. The care and support she received were excellent and she was treated with dignity at all times. The manager and staff were always visible and ready to answer any questions. I will always be very grateful to this wonderful team.
How likely would you be to recommend Aston House Care Home? Likely
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Review submitted from a Postal Card by Ian S (Son of Resident) on Thursday 29 March 2018. Relates to September 2017.
I was able to visit my mother a number of times during Aug/Sept last as I reside in Australia. My visits became a great source of pleasure and it was wonderful and enjoyable to see how mum was being cared for by a very experienced and capable team in all aspects of her care. 'I thank you all'.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Website Submission by Paul M (Son of Resident) on Wednesday 14 March 2018. Relates to March 2018.
Just to say a huge thank you to the manager for all that you and your staff have done for our mother and us over the past 18 months. Thank you for handling all aspects of mums care with dignity, compassion and respect. Also, thank you for dealing with myself and my sister gently when at times we may not have been thinking rationally. Thank you to all the wonderful carers at Aston house for caring for our mum, you are all very special and we will always appreciate the care, kindness and thoughtfulness shown to mum during her time in Aston House. Love from all the family.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Sheila S (Wife of Resident) on Monday 6 November 2017. Relates to October 2017.
My husband has been here six months. He is very well looked after, the food is very good, he is always engaged in activities and goes on regular trips out.
The care staff are smiley and happy.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Giovanni R (Son of Resident) on Friday 22 September 2017. Relates to September 2017.
Mum has the best care here.
The staff are excellent and very professional.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Website Submission by Dave T (Relative of Resident) on Tuesday 20 June 2017. Relates to June 2017.
A great event organised by the home for Care Home Day for the residents. It was nice to see everyone dress up and entertaining our lovely ones. It was great to see the ice cream van with the residents wanting to go and get their own ice cream.
The management team was even performing for the residents on that day and I have never seen the residents having so much joy and laughter. A big well done to the team and outstanding effort made for our dear ones to have a great day.
Thank you Aston House Team xx
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Doreen G (Wife of Resident) on Thursday 1 June 2017. Relates to March 2017.
My husband was a resident in Aston House from May 2015 until he passed away on 31st March 2017. He was treated with respect and humanity by all the staff who were excellent. I've only praise for the way he received kindness and care and the young lady who works in activities who was good.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Lynne F (Daughter-in-law of Resident) on Thursday 18 May 2017. Relates to April 2017.
Mum seems to have settled very well after a few tears at the start, but that was to be expected.
All the staff are very pleasant, we are pleased that mum is able to go out on visits. Now we have put pictures up, it's made it a bit more homely and the staff are always willing to help.
How likely would you be to recommend Aston House Care Home? Likely
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Review submitted from a Postal Card by S F (Daughter-in-law of Resident) on Wednesday 17 May 2017. Relates to May 2017.
Very nice care home. Residents well looked after.
Staff are very nice.
Good activities and outings.
How likely would you be to recommend Aston House Care Home? Neither Unlikely or Likely
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Review submitted from a Postal Card by Stephen C (Son of Resident) on Monday 15 May 2017. Relates to May 2017.
I have only good experience with the home.
My mom is very difficult to deal with. The girls are very caring and work hard.
They do lots of different things with my mom to keep her interest.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Maria V (Daughter of Resident) on Monday 15 May 2017. Relates to May 2017.
My mum is on the first floor of the nursing home.
It's friendly and warm and welcoming.
The staff are a credit to Aston House.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Christine B (Daughter of Resident) on Monday 15 May 2017. Relates to May 2017.
Very happy with the staff.
Kind and friendly to both me and my dad.
Happy he is being looked after because I work full time and am unable to look after him.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Roberta P (Wife of Resident) on Wednesday 29 March 2017. Relates to March 2017.
Admission yesterday and everyone was very kind and helpful to my husband and me.
Management is very professional and made us feel very welcome.
An outstanding welcome and care.
All staff always smiling and happy to help.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Paul C (Son of Resident) on Wednesday 29 March 2017. Relates to March 2017.
We always feel that mum is safe and warm.
She is very well cared for in such difficult circumstances.
From management to staff, they are all outstanding and attentive to detail.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Alan H (Son of Resident) on Wednesday 29 March 2017. Relates to March 2017.
The staff and management are helpful and seemed to care.
We felt homely and somewhere where we could trust that mum would be cared for.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Thomas F (Son of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Extremely good service for the residents. Mother settled in very well. The management very helpful and approachable.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by K B (Daughter of Resident) on Wednesday 22 March 2017. Relates to March 2017.
I always find the staff very helpful and kind to my parents.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by S S (Daughter of Resident) on Thursday 9 March 2017. Relates to February 2017.
My father was only a resident for a short while Dec 16 - Feb 17 for the time he as there both my sister and myself were very happy with his care home especially at the end when my father passed away they were very caring and professional how they handled the whole time.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Paul M (Son of Resident) on Wednesday 8 March 2017. Relates to January 2017.
Staff, as always are caring, friendly and attentive to my mum's needs.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by P S (Niece of Resident) on Tuesday 7 February 2017. Relates to January 2017.
Bright and friendly atmosphere - staff very helpful.
The staff prepared an area for us to sit and brought in cake for her birthday.
Management always checking on everyone and visible.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by T W (Daughter of Resident) on Thursday 10 November 2016.
My dad is very happy and very well looked after. The entertainment co-ordinator is brilliant, she does above and beyond her job.
How likely would you be to recommend Aston House Care Home? Likely
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Review submitted from a Postal Card by Susan A (Daughter-in-law of Resident) on Friday 28 October 2016. Relates to September 2016.
Aston House provides excellent and professional care. Staff always friendly and approachable. The care my mum had was amazing and she was very happy there. From management to carers to kitchen staff were always very obliging.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by G K (Son of Resident) on Monday 17 October 2016. Relates to October 2016.
I like to say I've never seen any member of staff without a smile on their faces. When let into the home I'm greeted politely and mainly with my Christian name. Also, they ask how I am. Staff on mothers floor are very helpful when I ask questions.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Website Submission by Chris P (Son of Resident) on Wednesday 7 September 2016. Relates to September 2016.
My Dad has now been at Aston House Care Home for nearly a year. During that time his dementia has advanced and he has had some other health problems. He has had some quite challenging behaviour too. Throughout, the Manager and team at Aston House have been excellent. The quality of the care is first class but what has also been most valuable is their proactive approach to liaising with the Health Board, GP and Social Worker to manage Dad's needs - all of which was completely unknown to me.
We have had a couple of issues with the cleanliness of the bathroom in Dad's room but they have been addressed as soon as they have been raised. We also understand the home is due to undergo some renovation work, which will improve facilities.
Overall, my experience has been very positive and it's clear the staff have come to know and understand Dad's needs and are caring and attentive with all residents. The Aston House team consistently demonstrate compassion and kindness and I am very happy with Dad's care.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Virginia r (Daughter of Resident) on Wednesday 31 August 2016. Relates to August 2016.
My mother is well cared for in a friendly, warm environment.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by G D (Stepdaughter of Resident) on Wednesday 17 August 2016. Relates to August 2016.
I first came to visit the care about a year ago, the home has greatly improved, especially the smell. The staff are very pleasant and kind. Residents are well dressed and looked after.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Joan K (Sister of Resident) on Monday 15 August 2016. Relates to August 2016.
We were promptly and cheerfully at the front door. Everyone we saw acknowledged us with a smile and a greeting. When we needed help to sit my sister up it was there done ion seconds and she moved professionally.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Diane H (Daughter of Resident) on Thursday 11 August 2016. Relates to July 2016.
Mum has been here for 7 months. Her care was outstanding and it's a great atmosphere. Lovely management and staff.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Sid G (Grandson of Resident) on Thursday 11 August 2016. Relates to July 2016.
good atmosphere and beautiful gardens. Resident involved. Staff are helpful and happy with the care.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by A.E O (Daughter-in-law of Resident) on Wednesday 3 August 2016. Relates to July 2016.
My mother in law is very well looked after. There are plenty of activities for her to take part in. The staff are all very friendly and welcoming.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by T O (Son of Resident) on Wednesday 3 August 2016. Relates to July 2016.
My mother is well cared for. The staff do well to cope with mum, who can be very difficult at times especially with her hygiene. There are plenty of activities, mum particularly likes singing.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by David G (Son of Resident) on Thursday 28 July 2016. Relates to July 2016.
Great start - really nice staff - very welcoming.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Gillian C (Daughter of Resident) on Thursday 28 July 2016. Relates to July 2016.
Mum has settled into Aston House very well. After three weeks, she is calling it home. All the staff are brilliant with her and know her needs and limitations. Her diet is catered for brilliantly. The garden is lovely to sit in. The staff are friendly and approachable. Nothing is too much trouble.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Victor R (Nephew of Resident) on Thursday 7 July 2016. Relates to June 2016.
My aunt looks very well cared for. Management and staff are lovely. Lovely atmosphere. Outstanding care.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Jacqueline G (Daughter of Resident) on Thursday 30 June 2016. Relates to June 2016.
My dad has been in Aston House since June 2015. He is well cared for and the staff keep us informed of his care needs. Staff work very hard and are kind and caring. Everyone is fully aware of the special care and attention someone with dementia needs and attends with respect and dignity. As dad needs 24 hour care we couldn't ask for him to be anywhere better.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Doreen G (Wife of Resident) on Tuesday 28 June 2016. Relates to June 2016.
My husband is a resident at Aston House and has been for the last twelve months. He has late stages of dementia and from what I can see he is well looked after and the staff are great and treat residents and relatives with a lot of respect. For myself I feel very comfortable he's okay. When I come home and have to leave him there.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Maurice S (Brother of Resident) on Monday 27 June 2016. Relates to June 2016.
My brother is looked after very well. I have been coming here for 4 years. Everyone is so welcoming, really great outstanding care. Since the new manager started there have been loads of improvements and changes. Better atmosphere.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Carol H (Wife of Resident) on Monday 27 June 2016. Relates to June 2016.
All going well, my husband is very happy here he has said he likes it here and the food. The manager and deputy are very approachable and always listen to our concerns, if any, and get them sorted straight away. Great care and everyone feels safe.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by R P (Son of Resident) on Wednesday 27 April 2016. Relates to April 2016.
Looked after well and cared for on a daily basis. Staff, treated with dignity and respect.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Jacqui G (Daughter of Resident) on Monday 25 April 2016. Relates to April 2016.
I am extremely happy and speak on behalf of my brother with the care our mother receives. The interaction between our mother and staff is really good. We are regular visitors at least every other day and are able to witness the care our mother and other residents receive which is second to none.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by P T (Friend of Resident) on Friday 22 April 2016. Relates to April 2016.
The personal care is exceptional. The carers are so kind and thoughtful. The food selection is good and appetising. The entertainments manager is very creative and takes time with the residents. Nursing staff are efficient and they listen.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by L P (Daughter-in-law of Resident) on Friday 22 April 2016. Relates to April 2016.
My father-in-law is well loved and well cared for at Aston House. The staff clearly know him and understand how to meet his needs, lesson his anxiety and care for him so well, despite his advancing dementia. The home is extremely welcoming and the staff are every caring. There are lots of activities and it's lovely to be able to see photographs of what the residents have been doing and to look at their arts and crafts materials.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Website Submission by Heidi R (Daughter of Resident) on Monday 18 April 2016. Relates to April 2016.
Please see my first review of Aston House dated 09/06/14. Unfortunately my father is now coming to the end of his life having spent 6 years at Aston House. All of the staff have been most kind and have enabled us to have a good quality life at the home.
The staff are very attentive to my fathers care needs and keep me informed of any changes and in all aspects of his care.
Recently I had to make the difficult decision for my father to either go into hospital or to remain at Aston house for his end of life care. I have chosen for him to remain at Aston House as I know I can trust the staff to take good care of my father. The staff have been very supportive in my decision and ensure that the time we have left together is a comfortable one.
I cannot thank Aston House staff enough for all their kindness and support over the years. They have and continue to be most outstanding. I highly recommend Aston House to anyone who is looking for excellent quality of care and peace of mind.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by John L (Son of Resident) on Friday 15 April 2016. Relates to April 2016.
Food good, always laughter and good atmosphere. Drink good. Staff good and caring. Attention to detail. Manager always monitoring the floor.
How likely would you be to recommend Aston House Care Home? Likely
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Review submitted from a Postal Card by Susan L (Daughter-in-law of Resident) on Thursday 14 April 2016. Relates to March 2016.
As always staff very pleasant to us and nothing is too much trouble. As far as we can see residents are well catered for. Good management and good atmosphere.
How likely would you be to recommend Aston House Care Home? Likely
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Review submitted from a Postal Card by Mr I (Brother of Resident) on Thursday 31 March 2016.
I am very happy my sister is here everyone is so nice!!
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Review submitted from a Postal Card by Mr M (Friend of Resident) on Thursday 31 March 2016.
It was my first experience to come to visit a care home. Very astonished but will surely visit.
How likely would you be to recommend Aston House Care Home? Neither Unlikely or Likely
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Review submitted from a Postal Card by Roy (Brother of Resident) on Monday 25 January 2016. Relates to December 2015.
My brother was treated with care and consideration. He was clean and shaved. The family were very satisfied with his overall care at Aston House.
How likely would you be to recommend Aston House Care Home? Extremely Likely
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Bed Vacancies
posted 16 Apr 2018
Please contact us for information regarding our bed availability
February 2018
April 2017
February 2016
Job Title: Home Manager
Description:
Having held a wide range of care home roles, Mevin has spent many years providing care and support for elderly people to enrich their lives.
He is a knowledgeable and committed leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Having worked at Aston House for a number of years, Mevin closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
He also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Aston House.
When asked what he enjoys most about his role, Mevin remarked:
“I take pride in ensuring that my team make people feel valued, safe, nurtured and cared for.”
If you would like to find out more information about Aston House, Mevin has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
There are currently no Care Home Idol entrants who have performed at Aston House Care Home