Aston House Care Home

Staff, as always are caring, friendly and attentive to my mum's needs.

Management always checking on everyone and visible.

My dad is very happy and very well looked after. The entertainment co-ordinator is brilliant, she does above and beyond her job.

Aston House provides excellent and professional care. Staff always friendly and approachable. The care my mum had was amazing and she was very happy there. From management to carers to kitchen staff were always very obliging.

I like to say I've never seen any member of staff without a smile on their faces. When let into the home I'm greeted politely and mainly with my Christian name. Also, they ask how I am. Staff on mothers floor are very helpful when I ask questions.

My Dad has now been at Aston House Care Home for nearly a year. During that time his dementia has advanced and he has had some other health problems. He has had some quite challenging behaviour too. Throughout, the Manager and team at Aston House have been excellent. The quality of the care is first class but what has also been most valuable is their proactive approach to liaising with the Health Board, GP and Social Worker to manage Dad's needs - all of which was completely unknown to me.

We have had a couple of issues with the cleanliness of the bathroom in Dad's room but they have been addressed as soon as they have been raised. We also understand the home is due to undergo some renovation work, which will improve facilities.

Overall, my experience has been very positive and it's clear the staff have come to know and understand Dad's needs and are caring and attentive with all residents. The Aston House team consistently demonstrate compassion and kindness and I am very happy with Dad's care.

I first came to visit the care about a year ago, the home has greatly improved, especially the smell. The staff are very pleasant and kind. Residents are well dressed and looked after.

We were promptly and cheerfully at the front door. Everyone we saw acknowledged us with a smile and a greeting. When we needed help to sit my sister up it was there done ion seconds and she moved professionally.

Mum has been here for 7 months. Her care was outstanding and it's a great atmosphere. Lovely management and staff.

good atmosphere and beautiful gardens. Resident involved. Staff are helpful and happy with the care.

My mother is well cared for. The staff do well to cope with mum, who can be very difficult at times especially with her hygiene. There are plenty of activities, mum particularly likes singing.

My mother in law is very well looked after. There are plenty of activities for her to take part in. The staff are all very friendly and welcoming.

Great start - really nice staff - very welcoming.

Mum has settled into Aston House very well. After three weeks, she is calling it home. All the staff are brilliant with her and know her needs and limitations. Her diet is catered for brilliantly. The garden is lovely to sit in. The staff are friendly and approachable. Nothing is too much trouble.

My aunt looks very well cared for. Management and staff are lovely. Lovely atmosphere. Outstanding care.

My dad has been in Aston House since June 2015. He is well cared for and the staff keep us informed of his care needs. Staff work very hard and are kind and caring. Everyone is fully aware of the special care and attention someone with dementia needs and attends with respect and dignity. As dad needs 24 hour care we couldn't ask for him to be anywhere better.

My husband is a resident at Aston House and has been for the last twelve months. He has late stages of dementia and from what I can see he is well looked after and the staff are great and treat residents and relatives with a lot of respect. For myself I feel very comfortable he's okay. When I come home and have to leave him there.

All going well, my husband is very happy here he has said he likes it here and the food. The manager and deputy are very approachable and always listen to our concerns, if any, and get them sorted straight away. Great care and everyone feels safe.

My brother is looked after very well. I have been coming here for 4 years. Everyone is so welcoming, really great outstanding care. Since the new manager started there have been loads of improvements and changes. Better atmosphere.

Looked after well and cared for on a daily basis. Staff, treated with dignity and respect.