Carrick House Nursing Home

61 Northwick Avenue, Kenton, Harrow HA3 0AU

Carrick House Nursing Home provides 24 hour skilled nursing care and post-operative convalescence care. Set in a residential, quiet area of Harrow, it is registered with the Brent and Harrow Health Authority for the provision of dedicated care for the elderly.


The home offers varied activities for the wellbeing of residents including hairdresser, chiropodist, library service and local clergy. Friends and family are always welcome and a full dietary service is provided to cater for residents’ needs.

Group: M D Homes

Person in charge: Alexandra Anton (Care Manager)

Local Authority / Social Services: London Borough of Brent Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: 60+. Ages 60+.

Languages Spoken by Staff (other than English): Gujarati, Hindi, Polish, Swahili

Single Rooms: 18

Shared Rooms: 3

Rooms with ensuite WC: 0

Weekly Charges Guide: Nursing Care Single from £800 , Nursing Care Shared (per person) from £750 (These prices are only a guideline, please contact Carrick House Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Carrick House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Carrick House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Carrick House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.418 for Carrick House Nursing Home is calculated as follows: ( (111 Excellents x 5) + (65 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 196 Ratings = 4.418

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.583 Points relating to the number of positive Reviews for Carrick House Nursing Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4.8 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Carrick House Nursing Home has a Review Score of 9 (9.001) from 17 Reviews


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carrick House Nursing Home?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Carrick House Nursing Home

  • Son of Resident/Service User
    7
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

With regret, I have found myself having to leave another (yes another) negative review about this home. My father is a resident at this care home. My mother visits daily and has time and time again complained about residents being left alone in the lounge while ALL of the carers are having a jolly up in the conversatory. They cannot (unless they have X-ray vision and can see through walls) see the residents. Head office are in denial and are oblivious to this. I would not recommend this home, who leaves vulnerable people to fend for themselves in the lounge. People have choked, nearly fallen from chairs., poured drinks over themselves (thankfully not hot tea yet). The home need to wake up and take some responsibility for their inaction to address these concerns of numerous residents. At a recent resident meeting promises where made, nothing has changed. It is an accident waiting to happen.

How likely would you be to recommend Carrick House Nursing Home? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.3 out of 5

I stayed at Carrick HouseNursing Home for a week following open heart surgery. I was pleasantly surprised by the friendliness and willingness of staff to assist and help me. The nurses on duty were very professional and carried out their duties with kind words and encouragement. The care assistants were polite and accommodating.The food was plentiful and well cooked. I would recommend Carrick House to anyone looking for post operative care.

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My brother was a difficult resident to deal with, shouting at staff. They treated him well and attended to his emergency calls, particularly in this last month when he was very weak.

How likely would you be to recommend Carrick House Nursing Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

A lovely care home with caring and supportive staff. Lovely atmosphere and fun parties and entertainment.

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

My sister was placed in Carrick House Nursing House because she was bedridden and has bad bed sores. The staff were very professional and kind and she had round the clock care.
She was in the care home for 15 months until she died.
Whilst in Carrick House her overall health deteriorated but the staff were kind and made sure that she was always comfortable and well looked after. We were always welcomed with a smile when we visited and we felt confident that she was getting the best care.
The manager was always ready to answer any questions that we had.

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I would like to thank the manager and her staff for looking after dad well.
The care could not have been better.

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Dad was in the home for ten months.
During that time he was treated with dignity and respect.
He could be difficult at times but the staff were always friendly and helpful and kept the family fully informed of any developments relating to his health.
The staff went out of their way to make a happy and cheerful atmosphere with Christmas and birthday parties and a general feeling of good will.
I am very grateful to all the staff for making the final period of Dad's life so pleasant.

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Very kind care for elderly grandmother. Good food and clean. Friendly staff.

How likely would you be to recommend Carrick House Nursing Home? Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Rooms

Average Rating:   4.5 out of 5

My mother was admitted into this residential nursing home from hospital earlier in the year in June. She was to largely receive palliative care. At all times, both myself and my mother received courteous, friendly and efficient care. The manageress was particularly helpful.

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My stepfather was only in the nursing home for three weeks before he passed away, but in that time they showed him kindness and compassion. Although he couldn't help himself he was always kept clean and everyone tried hard to keep him comfortable and although he spent most of his time unresponsive they always spoke to him to try and get a response. We will always be grateful to management and staff.

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Unfortunately mu husband did not spend very long at Carrick House because he died soon after he was admitted, direct from hospital. However during his short stay we found the staff/manager extremely caring and understanding. They could not do enough for us. My husband was treated with dignity and the staff were extremely sympathetic and comforting to me and my daughter after he died. They made a very difficult and distressing situation bearable and we can't thank them enough.

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Nursing home is very conveniently located. The staff is really good. They take care of the residents very well. Security is good.

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Our mother was admitted to Carrick House and really enjoyed the experience. At age 84 and in a wheelchair she was treated with care and respect even when she was being awkward. The atmosphere is very cosy and the staff are friendly. It's almost like a second home. The food is good and someone is always on hand to help out. I can recommend them wholeheartedly.

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

From the first day June 21st 2016 when my mother got moved to Carrick House from hospital, she has the best care that we could have asked for.
The manager made her so comfortable, all the staff called her "Ba" what we have called her all her life. Everyone was taking such good care of Ba. My whole family felt like we were allowed extra quality time with Ba knowing that she had very little time left.
We are from USA and wanted to spend time with her. The kitchen staff were the best also, they would be willing to make different dishes for her, just so that they would know that she ate a little bit of something. I want to thank each and every one of you for taking such good care of Ba.

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

There are no words to describe the excellent care given by the manager and her entire team. My mother was treated like their own - in fact even better than we could treat her.
They were all very caring and passionate about their work, if I could call it work, because their work was like their worship.
You could tell by the way they worked with patients in making them very comfortable.
I once again cannot thank them enough as I would be doing them a disservice not trying to thank them. Thank you (The owners) for making a team.

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I came here from hospital and was given my own room with T.V to watch cupboards and wardrobe. After a few days settled into the routine, nurses washing you each day, meal times. Staff always on hand with your buzzer when you need them. There is a large lounge if you want to go into, outside garden etc, but I stayed in my room as I was recovering from a serious accident preferred the quiet area doing puzzles, reading and watching a bit of T.V. staff always encourage you a lot and I got stronger

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My relative has been with you for three weeks so far and has been looked after very well in a most professional way.

How likely would you be to recommend Carrick House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Average Rating:   4.8 out of 5

Submit a Review for Carrick House Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Carrick House Nursing Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Carrick House Nursing Home