Carter House Care Home

1-2 Farnham Gardens, London SW20 0UE
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9.8 61 Reviews
  • Carter House Care Home, London
Carter House Care Home offers residential care and specialist dementia care in a warm, homely environment. The highly trained and dedicated staff team get to know each resident and their family individually offering personalised care and support.

Carter House is designed with residents in mind, and is fully equipped to provide care in a pleasant and comfortable setting.

The home has 46 rooms with ample opportunity for residents to personalise the living space. The home has assisted bathrooms and shower rooms for those with mobility issues.

The activities and well-being coordinators offer a wide range of daily activities tailored to individual preferences, enabling residents to continue to enjoy hobbies and interests. The home has good links with their local community and often hosts events and coffee mornings.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Carter House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Shera Hinchley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (46)

Visiting

  • Visitors are welcome at any time.

Parking

  • Car parking available at the care home.

Carter House Care Home Reviews (61)

9.8

Carter House Care Home has a Review Score of 9.8 (9.752) out of 10, based on 14 reviews in the last 2 years.
Over all time Carter House Care Home has 61 reviews.

Overall Experience
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Reviewer Connection to Carter House Care Home
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Total of 61, showing 21-40
Review from P H (Sister-in-law of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are welcoming. Occasional problems with communication which can be confusing for residents. I have been unable to visit recently due to illness, so feel unable to comment further, although I hear that new activities have been organised and enjoyed by residents.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home

Thank you for your comments. I am really sorry you have had problems communicating with us.
There is always somebody at the reception during office hours and our senior carers are on each floor 24 hours.
If there is anything you would like to discuss please email carterhouse.admin@countrycourtcare.com or call us on 020 8946 6566.
We do have a dedicated wellness coordinator who offers a full range of morning and afternoon activities ranging from quiz games, singalongs and gentle exercise. We also offer bi-weekly bus trips for residents to various places in the local area. Please have a look on our Facebook page as we post a lot of pictures from each activity. We are always open to any suggestions from family and friends on what our residents would like to do.
I hope you will be feeling better soon and will be able to visit us at Carter House to review by yourself.

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Review from Kevin M (Son of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initially, when my dad moved as an interim placement resident I was apprehensive but soon after my reservations were put at ease when the friendly and hard-working staff have been super busy, good and have really done their bit in getting him medically optimised and at 92 that's no mean feat, the facilities
are great too.
So now we seemed to have gotten through the winter I'm sure the residents will look forward to some fresh air and trips away from the care home which should further enhance their well-being.
And finally, I would like to take this opportunity to thank all the staff at Carter House Care Home for their ongoing great work.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home

Thank you for your kind words. Our staff will always make sure our residents consider Carter House as their home. I will pass your comments on to all the carers.
We are also waiting for the weather to become a bit warmer so we can take our residents to enjoy the sunshine in our garden (which as we speak, is having its spring clear out). We have a garden competition taking place in April where all the Country Court homes will be competing for the best garden. We are aiming to win! (with the residents' help of course).

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Review from Richard A (Son of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my mother since she moved to Carter House Care Home. The carers are very good and go out of their way to look after her. They treat her like their own mother. The meals are also very good and my mother appreciates them. Mental boredom and the need for more activities is the only challenge.
Reply from Hannah Louise Mills, Senior Customer Relations Manager at Carter House Care Home

Thank you for your feedback which we value and endeavour to take on board. We have recently appointed a new well-being activities coordinator who is beginning to integrate into the home, Hopefully, this area improves, feedback is always welcomed and we are grateful to hear from you. Best regards.

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Review from Mostyn P (Friend of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hi,
All appears to be in good order but until recently there was not enough staff around.
I would also have to point out that at weekends it is difficult to get into the building as no one answers the bell - you have to rely on a member of staff passing through and this is not good enough....sometimes
there are overlong waits which are totally unnecessary.
Reply from Hannah Louise Mills, Senior Customer Relations Manager at Carter House Care Home

Thank you for taking the time to leave Carter House a review. We appreciate your feedback and will take this on board and endeavour to implement appropriate solutions into our busy home. Our home manager's door is always open for in-person feedback.

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Review from Raymond P (Son of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been coming here for over four months and found the care home and staff really professional.
Reply from Hannah Louise Mills, Senior Customer Relations Manager at Carter House Care Home

Thank you very much for your feedback which we will ensure to share with our team.

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Review from Paul S (Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very comfortable and kind care provider. They make me feel at home and always have a warm smile. I recommend the establishment in all respects.
Reply from Hannah Louise Mills, Senior Customer Relations Manager at Carter House Care Home

Thank you for your kind words, Paul. You are a pleasure to look after at Carter House and I will ensure your feedback is shared with your care team. Best wishes.

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Review from R G (Nephew of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Since Country Court Care took over Carter House Care Home, this home has deteriorated beyond belief. Excellent long-term manager and loyal staff have left or been sacked! Awful company. Don't sign the contracts. Head office doesn't reply to any letters. Country Court all show no substance! They just
want your money! Don't even think of placing a relative at Country Court Home!
Reply from Lucy Bateson, Marketing Manager at Carter House Care Home

We are sorry to hear that your experience at Carter House Care Home did not meet your expectations. Country Court has very high standards of care and support and is working closely alongside the team at Carter House to bring the home to our expected standards. If you have any further comments, please get in touch with our Home Manager who will be available to discuss your concerns in person.

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Review from J H (Daughter-in-law of Resident) published on 25 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Should be someone at the front desk to let visitors in and out. We waited fifteen minutes to be let in! Although on resident's doors there are photos of them - should be numbers on doors too and a clear signpost of numbers.
Reply from Andrew Tottle, Home Manager at Carter House Care Home

Thank you for leaving a review for Carter House Care Home, we appreciate all comments and feedback. Please be assured that we are taking steps to rectify the issue that you raise as this is obviously not our usual level of service when welcoming visitors to our home. Please do come and see me next time you visit and I will be more than happy to speak to you about the issues that you raise.

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Review from Bill H (Friend of Resident) published on 25 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, safe and accommodating visit. My friend is obviously very comfortable and well cared for here.
Reply from Andrew Tottle, Home Manager at Carter House Care Home

Thank you for taking the time to leave a review for Carter House Care Home, we value all comments and feedback. We are delighted to hear that you are pleased with our care for your friend, it is our pleasure to care for them as part of our family here at Carter House.

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Review from Nikki T (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has called Carter House home for the last two months and it really is ‘home’ from home. Mum settled within the first week as the staff are absolutely incredible, caring, loving and patient. Knowing Mum is here gives me complete reassurance that she’s getting the care and support she needs. I
would highly recommend Carter House and five-stars doesn’t even come close, they go over and beyond! I will forever be in their debt for taking care of Mum. Thanks to the manager, deputy manager, administrator, weekend receptionist, nurse, care assistants and the rest of the team.
Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to write a review for Carter House Care & Nursing Home, we are delighted to hear that your mother has settled in so well with us. It is our pleasure to care for her as part of our family here at Carter House.

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Review from Anna A (Daughter of Resident) published on 24 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Carter House are all absolutely wonderful. From the moment you walk into the newly refurbished reception area you are greeted by the friendly office staff who immediately make you feel like part of the family.
The carers who look after my mum are amazing, they all have different personalities
and energies but all bring something exceptional to my mum’s care. Their endless enthusiasm, commitment and affection shine through in everything they do. My mum is so well cared for we couldn’t possibly ask for more. Her room is always clean and tidy, she is well-groomed (in-house hairdresser), beautifully dressed every day and extremely well-fed (fresh meals cooked on-site daily).
It’s heartbreaking when your loved one reaches the point where you can’t care for them anymore, but everyone at Carter House has become her extended family and she is very happy there. We cannot recommend them highly enough. Their communication and compassion throughout this pandemic has been outstanding.
Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to write a review for Carter House Care & Nursing Home, we appreciate all comments and feedback. We are delighted to hear how pleased you are with our care of your mother, it is a pleasure to care for her as part of our family here at Carter House and I will pass your kind words on to the staff team.

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Review from L H (Daughter of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad resides in the care home because of his frailty and dementia. The staff have been very supportive when meeting his needs. The carers are patient, warm and friendly. They engage well with residents and make themselves available in the communal areas. They are very caring towards him and family
and deal with difficult behaviour appropriately and with humour. I would definitely recommend the home to another family.
Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to write a review for Carter House Care & Nursing Home, it is wonderful to hear that you are so happy with our care of your father. It is our pleasure to care for him as part of the family here at Carter House.

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Review from Carl M (Next of Kin) published on 9 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived at Carter House for three years, and I could not have asked for anything more.
The whole team have always been fantastic about the care that they provide and attention to the needs of my mum.
I looked forward to visiting and was always welcomed with a smile.
I knew my mum was always
in good hands, and if there were any issues, the communication was excellent.
Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to review Carter House Care & Nursing Home, we appreciate all comments and feedback. It was a pleasure to care for your mother as part of our Carter House family.

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Review from Karen M (Daughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carter House is a wonderful care home with amazing staff and a lovely friendly atmosphere. My dad settled in quickly and had a happy stay there, he was always kept clean and well looked after. The staff are always caring, respectful and cheerful. When dads health declined, it put my mind at ease knowing
that he was comfortable, safe and being well cared for. Thank you, to all the staff.
Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for your review of Carter House Care Home, we appreciate all comments and feedback. We are very pleased to hear that you are happy with the staff team and our care for your father, it was a pleasure to care for him as part of our family here at Carter House.

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Review from Howard G (Son of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was moved from the house she was born in and lived in for 94 years having been diagnosed with dementia. She was confused, upset and understandably took some time to settle. The care and patience demonstrated by all the staff were unrelenting. It gave the family great peace of mind to see her looking
well dressed and healthy whenever we visited and it was a great comfort to us all when she passed to feel the genuine loss and sadness expressed by all the staff. I cannot thank them enough for looking after Mum in the final years of her life.


I would have no hesitation whatsoever in recommending Carter House as a high quality care home.

Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to write a review for Carter House at such a sad time. It was our pleasure to care for your mother in the last years of her life and have her as part of our family here at Carter House, she is greatly missed by us all.

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Review from Derek G (Son of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mum developed dementia and was not able to care for herself, we were at our wit's end having been let down by a care home. I had heard of Carter House Care & Nursing home and knew people who had family members there. I contacted them and they came to visit Mum straight away. We were faced with
moving her from the only home she had ever known for all of her 94 years, into Carter House in April 2018. She passed peacefully last month.
We never thought she would settle anywhere for very long but we are all so grateful and assured that she spent her final years in a most wonderful home with the most caring and loving staff. We cannot thank the manager and her team enough for all they did for Mum. She was loved and cared for every single day and now she has passed, we are all comforted that she spent her final years with such love and dedication... right up to the respect they showed on her final day.
I would have no hesitation in recommending this fine, newly refurbished home and its loving and caring team.
Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to write a review for Carter House, we appreciate all comments and feedback. It was a privilege to care for your mother as part of our family here at Carter House.

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Review from C P (Friend of Resident) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly place. Care seems good on first visit this time. As a side note, my mother was a resident briefly in 2006.
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Review from Paul D (Son-in-law of Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care, staff, security and general facilities are all very good!
Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to write a review for Carter House Care & Nursing Home. We greatly appreciate all comments and feedback.

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Review from B E (Niece of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be extremely caring and respectful towards my aunt. She is very happy and always smiling. The staff dress her well and with thought. She is well presented whenever I visit.
There is a lovely, caring atmosphere in the home and I am always made to feel welcome.
Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to write a review for Carter House, it is a pleasure to care for your Aunt and it's wonderful to hear that she is happy with us here at Carter House.

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Review from D N (Son of Resident) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and helpful staff. Mum looks well looked after and happy.
Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to leave a review for Carter House Care Home, I will pass your kind words on to our staff team.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Carter House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Carter House Care Home is calculated as follows: ( (129 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 165 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Carter House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Alex

Alex Ulatowska

Job Title: Customer Relations Manager Joined: 2022

Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.

Marianna

Marianna Kiraly

Job Title: Home Manager Joined: 2024

With over 14 years of dedicated experience in the care industry, Marianna leads Carter House with a deep passion for delivering exceptional, person-centred care. Her expertise and commitment ensure that each resident receives the highest standard of care in a warm and supportive environment, making Carter House feel like home for everyone.

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