Carter House Care Home

My auntie has been at Carter House for about 18 months. She has been assessed by social workers, and they have all said she needs nursing care. This has been going on since December 2022, and I’m still no further on. I ask when I visit about what’s happening, and all I get is she has been assessed. The staff I talk to on her floor are very nice, and I know it’s a hard job and my Auntie can be difficult. The manager doesn’t seem to stay long, there have been two different managers since my auntie has been there.

Visitors are always welcome.

My mother-in-law had to become a resident at very short notice following two falls. She was assessed at home quickly and went in for respite but has subsequently decided to stay permanently. The staff are extremely friendly and helpful and act on any requests quickly and are very accommodating. They treat my mother-in-law with dignity and respect and listen to her needs.

Staff are welcoming. Occasional problems with communication which can be confusing for residents. I have been unable to visit recently due to illness, so feel unable to comment further, although I hear that new activities have been organised and enjoyed by residents.

And finally, I would like to take this opportunity to thank all the staff at Carter House Care Home for their ongoing great work.

Excellent care for my mother since she moved to Carter House Care Home. The carers are very good and go out of their way to look after her. They treat her like their own mother. The meals are also very good and my mother appreciates them. Mental boredom and the need for more activities is the only challenge.

I would also have to point out that at weekends it is difficult to get into the building as no one answers the bell - you have to rely on a member of staff passing through and this is not good enough....sometimes there are overlong waits which are totally unnecessary.

Been coming here for over four months and found the care home and staff really professional.

This is a very comfortable and kind care provider. They make me feel at home and always have a warm smile. I recommend the establishment in all respects.

Since Country Court Care took over Carter House Care Home, this home has deteriorated beyond belief. Excellent long-term manager and loyal staff have left or been sacked! Awful company. Don't sign the contracts. Head office doesn't reply to any letters. Country Court all show no substance! They just want your money! Don't even think of placing a relative at Country Court Home!

Should be someone at the front desk to let visitors in and out. We waited fifteen minutes to be let in! Although on resident's doors there are photos of them - should be numbers on doors too and a clear signpost of numbers.

Very welcoming, safe and accommodating visit. My friend is obviously very comfortable and well cared for here.

My mum has called Carter House home for the last two months and it really is ‘home’ from home. Mum settled within the first week as the staff are absolutely incredible, caring, loving and patient. Knowing Mum is here gives me complete reassurance that she’s getting the care and support she needs. I would highly recommend Carter House and five-stars doesn’t even come close, they go over and beyond! I will forever be in their debt for taking care of Mum. Thanks to the manager, deputy manager, administrator, weekend receptionist, nurse, care assistants and the rest of the team.

It’s heartbreaking when your loved one reaches the point where you can’t care for them anymore, but everyone at Carter House has become her extended family and she is very happy there. We cannot recommend them highly enough. Their communication and compassion throughout this pandemic has been outstanding.

My dad resides in the care home because of his frailty and dementia. The staff have been very supportive when meeting his needs. The carers are patient, warm and friendly. They engage well with residents and make themselves available in the communal areas. They are very caring towards him and family and deal with difficult behaviour appropriately and with humour. I would definitely recommend the home to another family.

I knew my mum was always in good hands, and if there were any issues, the communication was excellent.

Carter House is a wonderful care home with amazing staff and a lovely friendly atmosphere. My dad settled in quickly and had a happy stay there, he was always kept clean and well looked after. The staff are always caring, respectful and cheerful. When dads health declined, it put my mind at ease knowing that he was comfortable, safe and being well cared for. Thank you, to all the staff.

Mum was moved from the house she was born in and lived in for 94 years having been diagnosed with dementia. She was confused, upset and understandably took some time to settle. The care and patience demonstrated by all the staff were unrelenting. It gave the family great peace of mind to see her looking well dressed and healthy whenever we visited and it was a great comfort to us all when she passed to feel the genuine loss and sadness expressed by all the staff. I cannot thank them enough for looking after Mum in the final years of her life.

I would have no hesitation whatsoever in recommending Carter House as a high quality care home.

I would have no hesitation in recommending this fine, newly refurbished home and its loving and caring team.

Very friendly place. Care seems good on first visit this time. As a side note, my mother was a resident briefly in 2006.