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Carter House Care Home

1-2 Farnham Gardens, London SW20 0UE
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It is obvious that all the staff have genuine affection for the residentsS C(Niece of Resident/Service User)
Carter House Care Home, London
Carter House Care Home, London
Carter House Care Home, London

Carter House Care Home offers residential care and specialist dementia care in a warm, homely environment. The highly trained and dedicated staff team get to know each resident and their family individually offering personalised care and support.

Carter House is designed with residents in mind, and is fully equipped to provide care in a pleasant and comfortable setting.

The home has 46 rooms with ample opportunity for residents to personalise the...  

Care Provided by Carter House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,750
Residential Dementia CareFrom £1,700From £1,750

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

Contact Carter House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Shera Hinchley(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Single Rooms with ensuite Wet Room (46)

Visiting

  • Visitors are welcome at any time.

Parking

  • Car parking available at the care home.

Carter House Care Home Reviews (64)

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9.6

Carter House Care Home has a Review Score of 9.6 (9.564) out of 10, based on 12 reviews in the last 2 years. Over all time Carter House Care Home has 64 reviews.

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Showing 64 reviews matching selected criteria
Review from Yvonne S (Niece of Resident) published on 31 July 2023 Submitted via Website
Overall Experience

My auntie has been at Carter House for about 18 months. She has been assessed by social workers, and they have all said she needs nursing care. This has been going on since December 2022, and I’m still no further on. I ask when I visit about what’s happening, and all I get is she has been assessed. The staff I talk to on her floor are very nice, and I know it’s a hard job and my Auntie can be difficult. The manager doesn’t seem to stay long, there have been two different managers since my auntie has been there.

Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home

Thank you for your comments Yvonne. I have checked with the management and was told that we have requested your Aunt’s needs to be assessed for nursing needs. I will check with the social worker if there is any progress with this request. I understand that you are looking to move your Aunt closer...  

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Review from Kirsti E (Wife of Resident) published on 28 July 2023 Submitted via Website
Overall Experience
The atmosphere of the home is good. All staff are friendly, smiling and helpful. The carers 'pop' in on a regular basis. I understand that the night staff are equally good.
The food is adequate, but not very appetising (according to my husband). Activities have been restarted after the lockdowns.

Visitors are always welcome.

Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home

Thank you Kirsti for taking the time to leave a review for Carter House Care Home, we value all comments and feedback. We are delighted to hear that you are pleased with our care for your Husband, it is our pleasure to care for him as part of our family here at Carter House.

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Review from Chris J (Son-in-law of Resident) published on 13 April 2023 Submitted via Website
Overall Experience

My mother-in-law had to become a resident at very short notice following two falls. She was assessed at home quickly and went in for respite but has subsequently decided to stay permanently. The staff are extremely friendly and helpful and act on any requests quickly and are very accommodating. They treat my mother-in-law with dignity and respect and listen to her needs.

Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home

Thank you, Chris, for taking time to write such kind words for the team at Carter House. It is our pleasure to care for your mother-in-law and we look forward to seeing you soon for tea and cake.

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Review from P H (Sister-in-law of Resident) published on 23 March 2023 Submitted via Website
Overall Experience

Staff are welcoming. Occasional problems with communication which can be confusing for residents. I have been unable to visit recently due to illness, so feel unable to comment further, although I hear that new activities have been organised and enjoyed by residents.

Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your comments. I am really sorry you have had problems communicating with us.
There is always somebody at the reception during office hours and our senior carers are on each floor 24 hours.

If there is anything you would like to discuss please email...  

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Review from Kevin M (Son of Resident) published on 21 March 2023 Submitted via Website
Overall Experience
Initially, when my dad moved as an interim placement resident I was apprehensive but soon after my reservations were put at ease when the friendly and hard-working staff have been super busy, good and have really done their bit in getting him medically optimised and at 92 that's no mean feat, the facilities are great too.
So now we seemed to have gotten through the winter I'm sure the residents will look forward to some fresh air and trips away from the care home which should further enhance their well-being.

And finally, I would like to take this opportunity to thank all the staff at Carter House Care Home for their ongoing great work.

Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your kind words. Our staff will always make sure our residents consider Carter House as their home. I will pass your comments on to all the carers.

We are also waiting for the weather to become a bit warmer so we can take our residents to enjoy the sunshine in our garden (which as...  

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Review from Richard A (Son of Resident) published on 16 February 2023 Submitted via Postal Card
Overall Experience

Excellent care for my mother since she moved to Carter House Care Home. The carers are very good and go out of their way to look after her. They treat her like their own mother. The meals are also very good and my mother appreciates them. Mental boredom and the need for more activities is the only challenge.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Carter House Care Home

Thank you for your feedback which we value and endeavour to take on board. We have recently appointed a new well-being activities coordinator who is beginning to integrate into the home, Hopefully, this area improves, feedback is always welcomed and we are grateful to hear from you. Best regards.

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Review from Mostyn P (Friend of Resident) published on 19 January 2023 Submitted via Website
Overall Experience
Hi,
All appears to be in good order but until recently there was not enough staff around.

I would also have to point out that at weekends it is difficult to get into the building as no one answers the bell - you have to rely on a member of staff passing through and this is not good enough....sometimes there are overlong waits which are totally unnecessary.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Carter House Care Home

Thank you for taking the time to leave Carter House a review. We appreciate your feedback and will take this on board and endeavour to implement appropriate solutions into our busy home. Our home manager's door is always open for in-person feedback.

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Review from Raymond P (Son of Resident) published on 7 December 2022 Submitted via Postal Card
Overall Experience

Been coming here for over four months and found the care home and staff really professional.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Carter House Care Home

Thank you very much for your feedback which we will ensure to share with our team.

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Review from Paul S (Resident / Service User) published on 22 November 2022 Submitted via Postal Card
Overall Experience

This is a very comfortable and kind care provider. They make me feel at home and always have a warm smile. I recommend the establishment in all respects.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Carter House Care Home

Thank you for your kind words, Paul. You are a pleasure to look after at Carter House and I will ensure your feedback is shared with your care team. Best wishes.

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Review from R G (Nephew of Resident) published on 18 July 2022 Submitted via Postal Card
Overall Experience

Since Country Court Care took over Carter House Care Home, this home has deteriorated beyond belief. Excellent long-term manager and loyal staff have left or been sacked! Awful company. Don't sign the contracts. Head office doesn't reply to any letters. Country Court all show no substance! They just want your money! Don't even think of placing a relative at Country Court Home!

Reply from Lucy Bateson, Marketing Manager at Carter House Care Home

We are sorry to hear that your experience at Carter House Care Home did not meet your expectations. Country Court has very high standards of care and support and is working closely alongside the team at Carter House to bring the home to our expected standards. If you have any further comments, please get in touch with our Home Manager who will be available to discuss your concerns in person.

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Review from J H (Daughter-in-law of Resident) published on 25 June 2022 Submitted via Postal Card
Overall Experience

Should be someone at the front desk to let visitors in and out. We waited fifteen minutes to be let in! Although on resident's doors there are photos of them - should be numbers on doors too and a clear signpost of numbers.

Reply from Andrew Tottle, Home Manager at Carter House Care Home

Thank you for leaving a review for Carter House Care Home, we appreciate all comments and feedback. Please be assured that we are taking steps to rectify the issue that you raise as this is obviously not our usual level of service when welcoming visitors to our home. Please do come and see me next time you visit and I will be more than happy to speak to you about the issues that you raise.

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Review from Bill H (Friend of Resident) published on 25 June 2022 Submitted via Postal Card
Overall Experience

Very welcoming, safe and accommodating visit. My friend is obviously very comfortable and well cared for here.

Reply from Andrew Tottle, Home Manager at Carter House Care Home

Thank you for taking the time to leave a review for Carter House Care Home, we value all comments and feedback. We are delighted to hear that you are pleased with our care for your friend, it is our pleasure to care for them as part of our family here at Carter House.

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Review from Nikki T (Daughter of Resident) published on 17 June 2021 Submitted via Website
Overall Experience

My mum has called Carter House home for the last two months and it really is ‘home’ from home. Mum settled within the first week as the staff are absolutely incredible, caring, loving and patient. Knowing Mum is here gives me complete reassurance that she’s getting the care and support she needs. I would highly recommend Carter House and five-stars doesn’t even come close, they go over and beyond! I will forever be in their debt for taking care of Mum. Thanks to the manager, deputy manager, administrator, weekend receptionist, nurse, care assistants and the rest of the team.

Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to write a review for Carter House Care & Nursing Home, we are delighted to hear that your mother has settled in so well with us. It is our pleasure to care for her as part of our family here at Carter House.

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Review from Anna A (Daughter of Resident) published on 24 May 2021 Submitted via Website
Overall Experience
The staff at Carter House are all absolutely wonderful. From the moment you walk into the newly refurbished reception area you are greeted by the friendly office staff who immediately make you feel like part of the family.
The carers who look after my mum are amazing, they all have different personalities and energies but all bring something exceptional to my mum’s care. Their endless enthusiasm, commitment and affection shine through in everything they do. My mum is so well cared for we couldn’t possibly ask for more. Her room is always clean and tidy, she is well-groomed (in-house hairdresser), beautifully dressed every day and extremely well-fed (fresh meals cooked on-site daily).

It’s heartbreaking when your loved one reaches the point where you can’t care for them anymore, but everyone at Carter House has become her extended family and she is very happy there. We cannot recommend them highly enough. Their communication and compassion throughout this pandemic has been outstanding.

Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to write a review for Carter House Care & Nursing Home, we appreciate all comments and feedback. We are delighted to hear how pleased you are with our care of your mother, it is a pleasure to care for her as part of our family here at Carter House and I will pass your kind words on to the staff team.

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Review from L H (Daughter of Resident) published on 14 May 2021 Submitted via Website
Overall Experience

My dad resides in the care home because of his frailty and dementia. The staff have been very supportive when meeting his needs. The carers are patient, warm and friendly. They engage well with residents and make themselves available in the communal areas. They are very caring towards him and family and deal with difficult behaviour appropriately and with humour. I would definitely recommend the home to another family.

Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to write a review for Carter House Care & Nursing Home, it is wonderful to hear that you are so happy with our care of your father. It is our pleasure to care for him as part of the family here at Carter House.

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Review from Carl M (Next of Kin) published on 9 April 2021 Submitted via Website
Overall Experience
My mum lived at Carter House for three years, and I could not have asked for anything more.
The whole team have always been fantastic about the care that they provide and attention to the needs of my mum.
I looked forward to visiting and was always welcomed with a smile.

I knew my mum was always in good hands, and if there were any issues, the communication was excellent.

Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to review Carter House Care & Nursing Home, we appreciate all comments and feedback. It was a pleasure to care for your mother as part of our Carter House family.

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Review from Karen M (Daughter of Resident) published on 23 February 2021 Submitted via Website
Overall Experience

Carter House is a wonderful care home with amazing staff and a lovely friendly atmosphere. My dad settled in quickly and had a happy stay there, he was always kept clean and well looked after. The staff are always caring, respectful and cheerful. When dads health declined, it put my mind at ease knowing that he was comfortable, safe and being well cared for. Thank you, to all the staff.

Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for your review of Carter House Care Home, we appreciate all comments and feedback. We are very pleased to hear that you are happy with the staff team and our care for your father, it was a pleasure to care for him as part of our family here at Carter House.

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Review from Howard G (Son of Resident) published on 23 February 2021 Submitted via Website
Overall Experience

Mum was moved from the house she was born in and lived in for 94 years having been diagnosed with dementia. She was confused, upset and understandably took some time to settle. The care and patience demonstrated by all the staff were unrelenting. It gave the family great peace of mind to see her looking well dressed and healthy whenever we visited and it was a great comfort to us all when she passed to feel the genuine loss and sadness expressed by all the staff. I cannot thank them enough for looking after Mum in the final years of her life.

I would have no hesitation whatsoever in recommending Carter House as a high quality care home.

Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to write a review for Carter House at such a sad time. It was our pleasure to care for your mother in the last years of her life and have her as part of our family here at Carter House, she is greatly missed by us all.

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Review from Derek G (Son of Resident) published on 10 February 2021 Submitted via Website
Overall Experience
When Mum developed dementia and was not able to care for herself, we were at our wit's end having been let down by a care home. I had heard of Carter House Care & Nursing home and knew people who had family members there. I contacted them and they came to visit Mum straight away. We were faced with moving her from the only home she had ever known for all of her 94 years, into Carter House in April 2018. She passed peacefully last month.
We never thought she would settle anywhere for very long but we are all so grateful and assured that she spent her final years in a most wonderful home with the most caring and loving staff. We cannot thank the manager and her team enough for all they did for Mum. She was loved and cared for every single day and now she has passed, we are all comforted that she spent her final years with such love and dedication... right up to the respect they showed on her final day.

I would have no hesitation in recommending this fine, newly refurbished home and its loving and caring team.

Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to write a review for Carter House, we appreciate all comments and feedback. It was a privilege to care for your mother as part of our family here at Carter House.

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Review from C P (Friend of Resident) published on 6 October 2020 Submitted via Postal Card
Overall Experience

Very friendly place. Care seems good on first visit this time. As a side note, my mother was a resident briefly in 2006.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 October 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 12 Sep 2025

    Fenchurch House Care Home, part of Country Court, welcomed residents and colleagues to celebrate the Country Court in Bloom 2025 Awards, the group’s annual gardening celebration. This year’s theme, “Your...

  • 03 Sep 2025

    Residents from Carter House Care Home were delighted to take part in Dundonald Church’s annual Holiday at Home programme, a four day-long event designed to bring local people together through...

Upcoming Events

There are no upcoming events for Carter House Care Home.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Country Court
  • 31 Jan 2025Recipient: Country Court
  • 31 Jan 2024Recipient: Country Court

Accreditations

Meet the Team (2)

Alex Ulatowska
Alex UlatowskaJob Title:Customer Relations ManagerJoined: 2022

Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.

Shera Hinchley
Shera HinchleyJob Title:Home ManagerJoined: 2016

Shera is our Interim Home Manager at Carter House. She brings a wealth of knowledge and experience in the care sector and is passionate about ensuring our home runs smoothly, with every resident receiving the highest standard of care. Approachable and supportive, Shera is always happy to listen and answer questions.

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