
It is obvious that all the staff have genuine affection for the residentsS C(Niece of Resident/Service User)



It is obvious that all the staff have genuine affection for the residentsS C(Niece of Resident/Service User)



Carter House Care Home offers residential care and specialist dementia care in a warm, homely environment. The highly trained and dedicated staff team get to know each resident and their family individually offering personalised care and support.
Carter House is designed with residents in mind, and is fully equipped to provide care in a pleasant and comfortable setting.
The home has 46 rooms with ample opportunity for residents to personalise the...
Care Provided by Carter House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.
The price(s) shown are provided by the care home. Contact Carter House Care Home for full pricing details and T&Cs.
Contact Carter House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Country Court
- Private Owned
Person in charge
- Shera Hinchley(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (46)
- Single Rooms with ensuite Wet Room (46)
Visiting
- Visitors are welcome at any time.
Parking
- Car parking available at the care home.
Carter House Care Home Reviews (64)
Carter House Care Home has a Review Score of 9.6 (9.564) out of 10, based on 12 reviews in the last 2 years.
Over all time Carter House Care Home has 64 reviews.
My auntie has been at Carter House for about 18 months. She has been assessed by social workers, and they have all said she needs nursing care. This has been going on since December 2022, and I’m still no further on. I ask when I visit about what’s happening, and all I get is she has been assessed. The staff I talk to on her floor are very nice, and I know it’s a hard job and my Auntie can be difficult. The manager doesn’t seem to stay long, there have been two different managers since my auntie has been there.
Thank you for your comments Yvonne. I have checked with the management and was told that we have requested your Aunt’s needs to be assessed for nursing needs. I will check with the social worker if there is any progress with this request. I understand that you are looking to move your Aunt closer...
The food is adequate, but not very appetising (according to my husband). Activities have been restarted after the lockdowns.
Visitors are always welcome.
Thank you Kirsti for taking the time to leave a review for Carter House Care Home, we value all comments and feedback. We are delighted to hear that you are pleased with our care for your Husband, it is our pleasure to care for him as part of our family here at Carter House.
My mother-in-law had to become a resident at very short notice following two falls. She was assessed at home quickly and went in for respite but has subsequently decided to stay permanently. The staff are extremely friendly and helpful and act on any requests quickly and are very accommodating. They treat my mother-in-law with dignity and respect and listen to her needs.
Thank you, Chris, for taking time to write such kind words for the team at Carter House. It is our pleasure to care for your mother-in-law and we look forward to seeing you soon for tea and cake.
Staff are welcoming. Occasional problems with communication which can be confusing for residents. I have been unable to visit recently due to illness, so feel unable to comment further, although I hear that new activities have been organised and enjoyed by residents.
There is always somebody at the reception during office hours and our senior carers are on each floor 24 hours.
If there is anything you would like to discuss please email...
So now we seemed to have gotten through the winter I'm sure the residents will look forward to some fresh air and trips away from the care home which should further enhance their well-being.
And finally, I would like to take this opportunity to thank all the staff at Carter House Care Home for their ongoing great work.
We are also waiting for the weather to become a bit warmer so we can take our residents to enjoy the sunshine in our garden (which as...
Excellent care for my mother since she moved to Carter House Care Home. The carers are very good and go out of their way to look after her. They treat her like their own mother. The meals are also very good and my mother appreciates them. Mental boredom and the need for more activities is the only challenge.
Thank you for your feedback which we value and endeavour to take on board. We have recently appointed a new well-being activities coordinator who is beginning to integrate into the home, Hopefully, this area improves, feedback is always welcomed and we are grateful to hear from you. Best regards.
All appears to be in good order but until recently there was not enough staff around.
I would also have to point out that at weekends it is difficult to get into the building as no one answers the bell - you have to rely on a member of staff passing through and this is not good enough....sometimes there are overlong waits which are totally unnecessary.
Thank you for taking the time to leave Carter House a review. We appreciate your feedback and will take this on board and endeavour to implement appropriate solutions into our busy home. Our home manager's door is always open for in-person feedback.
Been coming here for over four months and found the care home and staff really professional.
Thank you very much for your feedback which we will ensure to share with our team.
This is a very comfortable and kind care provider. They make me feel at home and always have a warm smile. I recommend the establishment in all respects.
Thank you for your kind words, Paul. You are a pleasure to look after at Carter House and I will ensure your feedback is shared with your care team. Best wishes.
Since Country Court Care took over Carter House Care Home, this home has deteriorated beyond belief. Excellent long-term manager and loyal staff have left or been sacked! Awful company. Don't sign the contracts. Head office doesn't reply to any letters. Country Court all show no substance! They just want your money! Don't even think of placing a relative at Country Court Home!
We are sorry to hear that your experience at Carter House Care Home did not meet your expectations. Country Court has very high standards of care and support and is working closely alongside the team at Carter House to bring the home to our expected standards. If you have any further comments, please get in touch with our Home Manager who will be available to discuss your concerns in person.
Should be someone at the front desk to let visitors in and out. We waited fifteen minutes to be let in! Although on resident's doors there are photos of them - should be numbers on doors too and a clear signpost of numbers.
Thank you for leaving a review for Carter House Care Home, we appreciate all comments and feedback. Please be assured that we are taking steps to rectify the issue that you raise as this is obviously not our usual level of service when welcoming visitors to our home. Please do come and see me next time you visit and I will be more than happy to speak to you about the issues that you raise.
Very welcoming, safe and accommodating visit. My friend is obviously very comfortable and well cared for here.
Thank you for taking the time to leave a review for Carter House Care Home, we value all comments and feedback. We are delighted to hear that you are pleased with our care for your friend, it is our pleasure to care for them as part of our family here at Carter House.
My mum has called Carter House home for the last two months and it really is ‘home’ from home. Mum settled within the first week as the staff are absolutely incredible, caring, loving and patient. Knowing Mum is here gives me complete reassurance that she’s getting the care and support she needs. I would highly recommend Carter House and five-stars doesn’t even come close, they go over and beyond! I will forever be in their debt for taking care of Mum. Thanks to the manager, deputy manager, administrator, weekend receptionist, nurse, care assistants and the rest of the team.
Thank you for taking the time to write a review for Carter House Care & Nursing Home, we are delighted to hear that your mother has settled in so well with us. It is our pleasure to care for her as part of our family here at Carter House.
The carers who look after my mum are amazing, they all have different personalities and energies but all bring something exceptional to my mum’s care. Their endless enthusiasm, commitment and affection shine through in everything they do. My mum is so well cared for we couldn’t possibly ask for more. Her room is always clean and tidy, she is well-groomed (in-house hairdresser), beautifully dressed every day and extremely well-fed (fresh meals cooked on-site daily).
It’s heartbreaking when your loved one reaches the point where you can’t care for them anymore, but everyone at Carter House has become her extended family and she is very happy there. We cannot recommend them highly enough. Their communication and compassion throughout this pandemic has been outstanding.
Thank you for taking the time to write a review for Carter House Care & Nursing Home, we appreciate all comments and feedback. We are delighted to hear how pleased you are with our care of your mother, it is a pleasure to care for her as part of our family here at Carter House and I will pass your kind words on to the staff team.
My dad resides in the care home because of his frailty and dementia. The staff have been very supportive when meeting his needs. The carers are patient, warm and friendly. They engage well with residents and make themselves available in the communal areas. They are very caring towards him and family and deal with difficult behaviour appropriately and with humour. I would definitely recommend the home to another family.
Thank you for taking the time to write a review for Carter House Care & Nursing Home, it is wonderful to hear that you are so happy with our care of your father. It is our pleasure to care for him as part of the family here at Carter House.
The whole team have always been fantastic about the care that they provide and attention to the needs of my mum.
I looked forward to visiting and was always welcomed with a smile.
I knew my mum was always in good hands, and if there were any issues, the communication was excellent.
Thank you for taking the time to review Carter House Care & Nursing Home, we appreciate all comments and feedback. It was a pleasure to care for your mother as part of our Carter House family.
Carter House is a wonderful care home with amazing staff and a lovely friendly atmosphere. My dad settled in quickly and had a happy stay there, he was always kept clean and well looked after. The staff are always caring, respectful and cheerful. When dads health declined, it put my mind at ease knowing that he was comfortable, safe and being well cared for. Thank you, to all the staff.
Thank you for your review of Carter House Care Home, we appreciate all comments and feedback. We are very pleased to hear that you are happy with the staff team and our care for your father, it was a pleasure to care for him as part of our family here at Carter House.
Mum was moved from the house she was born in and lived in for 94 years having been diagnosed with dementia. She was confused, upset and understandably took some time to settle. The care and patience demonstrated by all the staff were unrelenting. It gave the family great peace of mind to see her looking well dressed and healthy whenever we visited and it was a great comfort to us all when she passed to feel the genuine loss and sadness expressed by all the staff. I cannot thank them enough for looking after Mum in the final years of her life.
I would have no hesitation whatsoever in recommending Carter House as a high quality care home.
Thank you for taking the time to write a review for Carter House at such a sad time. It was our pleasure to care for your mother in the last years of her life and have her as part of our family here at Carter House, she is greatly missed by us all.
We never thought she would settle anywhere for very long but we are all so grateful and assured that she spent her final years in a most wonderful home with the most caring and loving staff. We cannot thank the manager and her team enough for all they did for Mum. She was loved and cared for every single day and now she has passed, we are all comforted that she spent her final years with such love and dedication... right up to the respect they showed on her final day.
I would have no hesitation in recommending this fine, newly refurbished home and its loving and caring team.
Thank you for taking the time to write a review for Carter House, we appreciate all comments and feedback. It was a privilege to care for your mother as part of our family here at Carter House.
Very friendly place. Care seems good on first visit this time. As a side note, my mother was a resident briefly in 2006.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 12 Sep 2025
Fenchurch House Care Home, part of Country Court, welcomed residents and colleagues to celebrate the Country Court in Bloom 2025 Awards, the group’s annual gardening celebration. This year’s theme, “Your...
- 03 Sep 2025
Residents from Carter House Care Home were delighted to take part in Dundonald Church’s annual Holiday at Home programme, a four day-long event designed to bring local people together through...
There are no upcoming events for Carter House Care Home.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Country Court
- 31 Jan 2025Recipient: Country Court
- 31 Jan 2024Recipient: Country Court
Meet the Team (2)

Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.

Shera is our Interim Home Manager at Carter House. She brings a wealth of knowledge and experience in the care sector and is passionate about ensuring our home runs smoothly, with every resident receiving the highest standard of care. Approachable and supportive, Shera is always happy to listen and answer questions.
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