Carter House Care Home

1-2 Farnham Gardens, London SW20 0UE
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9.8 61 Reviews
  • Carter House Care Home, London
Carter House Care Home offers residential care and specialist dementia care in a warm, homely environment. The highly trained and dedicated staff team get to know each resident and their family individually offering personalised care and support.

Carter House is designed with residents in mind, and is fully equipped to provide care in a pleasant and comfortable setting.

The home has 46 rooms with ample opportunity for residents to personalise the living space. The home has assisted bathrooms and shower rooms for those with mobility issues.

The activities and well-being coordinators offer a wide range of daily activities tailored to individual preferences, enabling residents to continue to enjoy hobbies and interests. The home has good links with their local community and often hosts events and coffee mornings.
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Care Provided by Carter House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

These prices are only a guideline, please contact Carter House Care Home to find out the exact price for your requirements.

Contact Carter House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Carter House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Shera Hinchley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (46)

Visiting

  • Visitors are welcome at any time.

Parking

  • Car parking available at the care home.

Carter House Care Home Reviews (61)

9.8

Carter House Care Home has a Review Score of 9.8 (9.760) out of 10, based on 13 reviews in the last 2 years.
Over all time Carter House Care Home has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Carter House Care Home
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Total of 61, showing 1-20
Review from J F (Daughter of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my dad had dementia and doesn't always recognise me but each time I visit the care team are always friendly and courteous. They pop in to see dad and make sure he has all he needs. It means that I am certain that he is well cared for.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you so much for your kind words. We're truly grateful for your trust and are glad to know our team's care gives you peace of mind. It's our privilege to look after your dad and ensure he's…read more
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Review from Serif J (Daughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carter House has been Mum's home for over two years now. As a family, we're grateful and extremely happy for the care she receives. The cheerfulness of the staff creates a lovely, welcoming environment to visit and for Mum to live in. We're confident her sterling care will continue due to the dedication
of the team. Most importantly, Mum is very happy and enjoys every part of life at Carter House.
Thank you to all.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you so much for your wonderful review. We're delighted to hear how happy your mum is at Carter House. Your kind words mean a lot to our team.Kind regards,
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Review from S W (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with all of the staffs attention for supporting my mother as it has not been easy for her .
They have been very careful and attentive ensuring the best care possible was delivered .


It would be very nice as been highlighted in the previous meetings that she could receive a weekly cheese

salad. This as she can't chew meat
Thank you for your support.
.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your kind feedback-we're glad to hear you're happy with the care your Mother is receiving.We'll ensure the kitchen arranges a weekly cheese salad for her, as noted.Please let us know if…read more
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Review from Philip S (Brother of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carter House provides a warm and caring home for my brother who suffers from dementia. The activities organiser has been key to creating a much more active , engaged, environment for residents. A great asset. One staff member in particular is helpful and efficient at handing administration/welfare matters.
Carers should be encouraged likewise to engage more closely. Staff shortages are sometimes a problem and clothes go missing!
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your thoughtful review and kind words about our team and activities organiser - we're so glad to hear your brother feels supported and engaged here.We appreciate your feedback on staff…read more
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Review from Kelly F (Daughter of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Don't have an issue with Carter House Care Home they are doing a great job by looking after my mum, so keep up the good work guys she also enjoys her self here, she gets involved in the activities they do. So well done guys thank you for all you do.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
thank you so much for your kind words and support! We're so pleased to hear your mum is enjoying herself and engaging with the activities in ways that suit her. We'll be sure to share your lovely…read more
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Review from Jane M (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carter House is a very well run care home. All the staff are very caring, attentive and professional. I know that all my mum's care needs are met and I can trust them to look after her. She is regularly seen by a doctor too which is very reassuring. It is also very clean. Thank you to everyone.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your kind words. We're delighted to hear that you feel confident in the care your mum receives at Carter House. Our team takes great pride in providing attentive and professional care in…read more
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Review from Maureen K (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carter House is such a well-run care home. I am confident our mum is happy, well looked after and in safe hands. The staff here are truly amazing and work so hard. The staff interaction with the residents is truly amazing, and as a visiting family member I am always given such a warm welcome. There
is always so much for the residents to do thanks to the activity co-ordinators, who ensure that all residents are included in the various activities. Unlike many other care homes where staff turnover is constant, here at Carter House they have a steady group of staff. Thank you to everyone for making us, as a family, feel confidence in her care.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your wonderful feedback. We're so pleased to hear that you feel confident and reassured about the care your mum receives at Carter House. Our team works hard to create a warm and…read more
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Review from M L (Wife of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
When my husband entered the care home 18 months ago, things were very difficult for both of us.
Thankfully, after several weeks, things changed dramatically for the better.
All the staff are always pleasant, polite and caring. It is a wonderful atmosphere to walk into.
Staff not being available some
weekends to answer the call bell for entry. Also, sometimes there was no-one at weekends to take a phone call from the office in the morning, when I tried to phone around 9.30am.
Thankfully this problem has now been resolved.
I have nothing but praise of all the staff, whatever their role.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your thoughtful review. We're so glad to hear that your experience has improved and that you feel supported by our caring team. We appreciate your understanding as we worked to address…read more
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Review from Nicole P (Next of Kin) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are not enough words for me to use in order the praise the care my relative received from Carter House. Every single person from the cleaners to the customer services manager afforded him respect, empathy and kindness. It would be wrong for me to single out anyone because everyone was a credit
to the care home. I will remain forever grateful to each one of you. You made a very lost gentleman (because of dementia) feel he was home and he quickly settled in because of your patience.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you so much for your heartfelt review. We are truly touched by your kind words and are honored to have been able to support your relative with care, respect, and kindness. It means so much to…read more
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Review from Annette S (Daughter of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the great staff team at Carter House for the lovely summer fair/party they held last Sunday. The staff pulled out all the stops and every resident had a smile on their face. My mum thoroughly enjoyed herself. The weather was great, the food delicious and the music from the weekly
musician was fantastic. Thank you everyone.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you very much for your comments. I will agree with you. It was an enjoyable day. For the residents and families but also all the staff. And of course, we were super lucky with the weather. I…read more
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Review from Jacqueline M (Sister of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my sister moved into Carter House in April 2024 we have been very happy with the way she has been cared for. The staff are friendly and nothing is too much trouble for them day and night. They keep us well informed of everything she does and although she does not yet participate in a
lot of the activities, I am sure as time goes on she will.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you so much for your kind words. I will share them with our staff on your behalf. Our team is dedicated to ensuring that all our residents feel like family, rather than just residents of a care…read more
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Review from M W (Niece of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A beautiful care home with a beautiful garden. All staff make you feel welcome. Family member is happy and content living at Carter House. They have made friends with other residents and enjoy his weekly arts and crafts and quiz morning.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Hello, thank you very much for your kind comments. I am really happy your family member feels content living at our home. Our activities team is dedicated to constantly innovating our arts & crafts…read more
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Review from Karen E (Daughter of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Carter House in January and is happy and well cared for. It was a relief to find a home where I felt she was in good hands with the caring staff. Everyone at Carter House is always helpful, and friendly and updates me when I visit on how Mum is doing. She celebrated her 100th Birthday
in February and the amazing effort that was put into arranging her party was incredible, from decorating the room and the delicious food and cake made it a memorable day for her and the family.
The whole team makes sure she is included in activities if she wants to participate. I did a lot of research to find a care home that was the right fit for Mum and that I could trust to take care of her. I am particularly impressed with Carter House and the head nurse who has helped Mum since her move, suggesting a different bed and pressure mattress given her falls in her previous home. The food is nutritious and Mum loves the coffee.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
I'm delighted to hear that your Mum has settled in so well at Carter House and that she's happy and cared for. It's heartwarming to know that the team goes above and beyond to ensure your Mum feels…read more
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Review from Marcia P (Daughter of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carter House Care Home is a place I would tell anyone about. The staff are very friendly and caring, always close to hand in case needed. The home is all clean and tidy. My mother was in Carter House as a respite user and she loved it and chose it as the place she wanted to stay.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you so much for taking the time to share your kind words about Carter House Care Home. We are truly grateful for your positive feedback and delighted to hear about your mother's positive…read more
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Review from Carl D (Son of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been very happy with my mother's care in the last eleven months since she moved in. The facilities are lovely and clean, the gardens are nice and, most importantly, the staff are great. I feel total confidence she is cared for well in my absence and any issues or changes are quickly and clearly
communicated. Everyone at Carter House Care Home has made a tricky period much easier than I ever thought it would be.
Reply from Gemma Davies, Marketing Executive at Carter House Care Home
Hi Carl,
Thank you for your kind words it really means a lot to us, and thank you for taking the time to leave us a review. I have passed on your message to the rest of our team at Carter House.…read more
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Review from Vince H (Son of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Things seem to be picking up a bit now but over the past year and a half my father has been in there so many changes of staff etc. You really need to steady the ship as they say, but yes, I can see a bit more active stuff going on and also make sure to keep loved ones updated. Okay, thank you.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you Vince for your comments. I appreciate that staff changes can be a bit unsettling for the families and residents.
We are trying to avoid them as much as possible. Please be reassured that…read more
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Review from Kirk D (Son of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are caring and are always available. My father is very comfortable and relaxed in this environment. The care home seems very clean and tidy.
The only problem I have is that on a hot summer's day, the common room can be very hot and uncomfortable.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you very much, Kirk, for your review. I will pass your comments on to our staff.
Carter House enjoys a lot of sunshine during the day. It does occasionally mean that the lounge rooms do get…read more
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Review from Yvonne S (Niece of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
My auntie has been at Carter House for about 18 months. She has been assessed by social workers, and they have all said she needs nursing care. This has been going on since December 2022, and I’m still no further on. I ask when I visit about what’s happening, and all I get is she has been assessed.
The staff I talk to on her floor are very nice, and I know it’s a hard job and my Auntie can be difficult. The manager doesn’t seem to stay long, there have been two different managers since my auntie has been there.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you for your comments Yvonne. I have checked with the management and was told that we have requested your Aunt’s needs to be assessed for nursing needs. I will check with the social worker if…read more
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Review from Kirsti E (Wife of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The atmosphere of the home is good. All staff are friendly, smiling and helpful. The carers 'pop' in on a regular basis. I understand that the night staff are equally good.
The food is adequate, but not very appetising (according to my husband). Activities have been restarted after the lockdowns.
Visitors
are always welcome.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you Kirsti for taking the time to leave a review for Carter House Care Home, we value all comments and feedback. We are delighted to hear that you are pleased with our care for your Husband, it…read more
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Review from Chris J (Son-in-law of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law had to become a resident at very short notice following two falls. She was assessed at home quickly and went in for respite but has subsequently decided to stay permanently. The staff are extremely friendly and helpful and act on any requests quickly and are very accommodating. They
treat my mother-in-law with dignity and respect and listen to her needs.
Reply from Alex Ulatowska, Customer Relations Manager at Carter House Care Home
Thank you, Chris, for taking time to write such kind words for the team at Carter House. It is our pleasure to care for your mother-in-law and we look forward to seeing you soon for tea and cake.
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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Carter House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.760 for Carter House Care Home is calculated as follows: ( (121 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 154 Ratings = 4.76
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Carter House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Alex

Alex Ulatowska

Job Title: Customer Relations Manager Joined: 2022

Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.

Shera

Shera Hinchley

Job Title: Home Manager Joined: 2016

Shera is our Interim Home Manager at Carter House. She brings a wealth of knowledge and experience in the care sector and is passionate about ensuring our home runs smoothly, with every resident receiving the highest standard of care. Approachable and supportive, Shera is always happy to listen and answer questions.

Frequently Asked Questions about Carter House Care Home

What types of Care is Carter House Care Home registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carter House Care Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Carter House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carter House Care Home to the centre of London?

7.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carter House Care Home to verify any information. View our terms and conditions. Carter House Care Home has an Enhanced Service - more info.