Carter House Care Home

1-2 Farnham Gardens, London SW20 0UE
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9.8 61 Reviews
  • Carter House Care Home, London
Carter House Care Home offers residential care and specialist dementia care in a warm, homely environment. The highly trained and dedicated staff team get to know each resident and their family individually offering personalised care and support.

Carter House is designed with residents in mind, and is fully equipped to provide care in a pleasant and comfortable setting.

The home has 46 rooms with ample opportunity for residents to personalise the living space. The home has assisted bathrooms and shower rooms for those with mobility issues.

The activities and well-being coordinators offer a wide range of daily activities tailored to individual preferences, enabling residents to continue to enjoy hobbies and interests. The home has good links with their local community and often hosts events and coffee mornings.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1550

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Carter House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Shera Hinchley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Single Rooms with Ensuite Wet Room (46)

Visiting

  • Visitors are welcome at any time.

Parking

  • Car parking available at the care home.

Carter House Care Home Reviews (61)

9.8

Carter House Care Home has a Review Score of 9.8 (9.752) out of 10, based on 14 reviews in the last 2 years.
Over all time Carter House Care Home has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Carter House Care Home
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Total of 61, showing 41-60
Review from H G (Granddaughter of Resident) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel happy knowing my nanny is safe and is being looked after by a fantastic team.
Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to review Carter House Care Home, we appreciate all comments and feedback.

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Review from L D (Daughter of Resident) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident in Carter House for over six years. Although the home may not be as well presented and modern as many, the staff are warm and friendly and have taken great care of mum over the years.
Reply from Hilma Dunn, Home Manager at Carter House Care Home

Thank you for taking the time to leave a review for Carter House Care Home, we appreciate all comments and feedback. You will be pleased to know that the refurbishment at Carter House is now underway and we look forward to welcoming you to our new-look home.

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Review from R B (Son of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were lucky that my father could spend the last few months at Carter House care home. Lovely that we could visit with his dog. The nursing care provided was exceptional.
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Review from J E (Power of Attorney of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home, staff and customer relations manager have managed my client's transition from home to Carter House very well. They have been kind, caring, supportive at all times and continually assess the change of needs this has needed. She, myself and the family are very happy with how this has been managed
and have full confidence in my client's future there. Thank you. It has been such a relief to all concerned.
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Review from Susan M (Daughter of Resident) published on 8 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel we are so lucky to come to Carter House. We feel confident leaving mum here and she is well looked after.
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Review from Jan (Niece of Resident) published on 17 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were looking for Nursing Care for our Aunt and visited Carter House without an appointment late on a Friday afternoon in May. The manager was lovely and very welcoming, she showed us all around the home and we immediately knew it would be ideal. We have visited our Aunt a few times now and can show
up whenever we want. This has meant we have seen the home at different times. The management, office staff and the care staff are always cheerful polite and helpful. My Aunt had been completely bed bound at home for 18 months with carers 4 times a day, but since being in Carter House is hoisted and able to leave her room and socialise with other residents and join in with activities. Physically her health has improved dramatically. As she has lived alone for over 40 years she has found it very different but is becoming accustomed to the routines. We are pleased she is safe and well cared for.
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Review from David R (Son of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the management and standard of care provided.
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Review from Roy W (Son of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, the care here is of a good standard but like in all walks of life, there are great carers and not so good. There are a few here who go that bit more, one carer tries always to stimulate my mother because she needs this care and got a CD player for her and loved it.
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Review from S C (Niece of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have taken such good care of my aunt as her health has declined over the last few weeks. They have been so supportive of us too and kept us informed of changes in her care and treatment.
It is obvious that all the staff have genuine affection for the residents and give comfort to them and
their families in their hour of need.
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Review from Carol H (Widow Widower) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband suffering from terminal cancer resided in Carter House for the last four months of his life. The dedicated staff cared for his every need 24 hours a day.
Carter House look after the residents supplying entertainment and activities for all who wish to enjoy it!
Devoted staff, well done
Carter House.
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Review from Yvonne F (Wife of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in this care home for 9 months. Right from the beginning, I felt he was in 'safe hands'. As a retired nurse, I find the day to day reports very 'wordy' and 'waffly' and with the constant change of nursing sisters and carers details are overlooked. This is the latest NHS requirement
I believe. I am thankful that he is in a secure environment with kind people.
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Review from Valerie F (Daughter of Resident) published on 21 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Carter House for four years. During those four years, she was looked after and cared for by the most wonderful staff. I cannot praise them enough for their kind caring attitude towards my mother. That was every single member of staff. The efficient staff in the office who always kept
me informed of how my mother was. The fantastic carers who looked after my mother and didn't just care for her but cared about her. The staff who looked after the cleaning, the staff who were the chefs... all of them were kind considerate and helpful. I commend every single person who worked so hard to make my mothers stay at Carter House a happy one. Thank you so much. I always used to say to the staff I met when I visited my mother, 'You cannot put a price on peace of mind' and that is what I had and my family would agree when my beloved mother stayed at Carter House.
Again, thank you so much.
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Review from J G (Sister of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Carter House now for over a year and the staff are extremely caring and go out of their way to help her in every aspect. I cannot find fault with the excellent service that is always provided. My sister enjoys her trips out on boat trips along the Thames and to local attractions.
Well
done to all the team and I am so thankful she is a resident in Carter House.
I have already recommended this place to other friends and relatives.
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Review from Richard (Son of Resident) published on 18 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Carter House are fantastic, they have a positive attitude and wonderful empathy for the residents. Their skill and dedication to the smallest detail made Mum's stay as comfortable as possible.


I agree with the previous reviewer's comments regarding the amazing residents of level 2. They

are friendly, positive, helpful and greatly contribute to the happy atmosphere.
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Review from Janet H (Daughter of Resident) published on 18 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother became a resident last August and I felt immediately reassured and relaxed that we had made the right choice due to the kindness and friendliness of the staff. They deal with any problems no matter how small with care and understanding. The home is clean and the rooms comfortable. My mother
enjoys the meals and although she prefers to stay in her room, there are many activities available.
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Review from Anthony G (Nephew of Resident) published on 15 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle aged 94 has now been a resident for 17 months after the manager and her team working closely with the local social worker effectively rescued him after day to day life had become too difficult for him to cope. He is now in much improved health, enjoying the daily companionship and the special
activities.
We visit without notice and always find his daily personal needs have been met with chiropody and hairdressing taking place regularly. His room is always kept neat, clean and tidy for him and regular attention is given to medical needs with arrangements in place to ensure doctor and hospital appointments take place, and domiciliary dentist and opticians attend.
Having experienced other residential homes for elderly relatives we have found that Carter House is the best, achieving a homely and friendly atmosphere. After one event my uncle commented “I should have learnt to dance years ago!”. Thank you to all the staff who work hard to keep it that way, it is appreciated.
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Review from David B (Husband of Resident) published on 15 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very difficult to take the step to get better care for my wife, as my health was being affected. Spent some time with Social Services and Staff at Carter House. Made me feel very comfortable in talking regards my wife. In the first year, I visited my wife at different times of the day and evening, as
well as different days of the week including the weekends. I felt very comfortable at each meeting that my wife was well looked after, seeing to her personal needs (Pampered her), which she enjoyed. While I was away in New Zealand visiting my son, my other son and daughter in law also visited and would relate to me how they found her. My wife was encouraged to take part in a number of activities, had trips to the local supermarket and several other outings. I cannot fault the staff only praise them all.
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Review from Brian N (Son of Resident) published on 15 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is far superior to any I have seen and I have seen quite a few. My sister and I would recommend this home to anyone, it is first class, no regrets.
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Review from Julie F (Daughter of Resident) published on 13 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care is provided by all staff at Carter House, there is a friendly atmosphere where residents are treated with respect and dignity. The many activities on offer make life interesting and entertaining for the residents.
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Review from Samantha T (Granddaughter of Resident) published on 12 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan was in Carter House for around four months until July 2016.
She was given a place here after breaking her hip and spending 8 weeks in St Helier Hospital.
I cannot recommend Carter House enough. The staff and care are absolutely fantastic. They cared for my Nan so well. I visited every day
and saw the love and care with my own eyes. They would ring us as soon as any problems arose. She had been diagnosed with dementia and would sometimes have a bad day and lash out / try to hurt the staff, but they were so good with her, kept calm & were always completely honest with us about her care.
Even when my Nan was discharged after her 6 weeks stay, she came home and fell within an hour. Knowing it wasn’t safe at home alone, Carter House allowed her back into the home that same evening, even at their expense.
I’m so forever grateful for the care they gave my Nan. She loved her time there and made some lovely friends. I recommend Carter House for exceptional care for loved ones.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Carter House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Carter House Care Home is calculated as follows: ( (129 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 165 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Carter House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Alex

Alex Ulatowska

Job Title: Customer Relations Manager Joined: 2022

Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.

Marianna

Marianna Kiraly

Job Title: Home Manager Joined: 2024

With over 14 years of dedicated experience in the care industry, Marianna leads Carter House with a deep passion for delivering exceptional, person-centred care. Her expertise and commitment ensure that each resident receives the highest standard of care in a warm and supportive environment, making Carter House feel like home for everyone.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carter House Care Home to verify any information. View our terms and conditions. Carter House Care Home has an Enhanced Service - more info.