
It is obvious that all the staff have genuine affection for the residentsS C(Niece of Resident/Service User)



It is obvious that all the staff have genuine affection for the residentsS C(Niece of Resident/Service User)



Carter House Care Home offers residential care and specialist dementia care in a warm, homely environment. The highly trained and dedicated staff team get to know each resident and their family individually offering personalised care and support.
Carter House is designed with residents in mind, and is fully equipped to provide care in a pleasant and comfortable setting.
The home has 46 rooms with ample opportunity for residents to personalise the...
Care Provided by Carter House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.
The price(s) shown are provided by the care home. Contact Carter House Care Home for full pricing details and T&Cs.
Contact Carter House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Country Court
- Private Owned
Person in charge
- Shera Hinchley(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (46)
- Single Rooms with ensuite Wet Room (46)
Visiting
- Visitors are welcome at any time.
Parking
- Car parking available at the care home.
Carter House Care Home Reviews (64)
Carter House Care Home has a Review Score of 9.6 (9.564) out of 10, based on 12 reviews in the last 2 years.
Over all time Carter House Care Home has 64 reviews.
Care, staff, security and general facilities are all very good!
Thank you for taking the time to write a review for Carter House Care & Nursing Home. We greatly appreciate all comments and feedback.
There is a lovely, caring atmosphere in the home and I am always made to feel welcome.
Thank you for taking the time to write a review for Carter House, it is a pleasure to care for your Aunt and it's wonderful to hear that she is happy with us here at Carter House.
Very kind and helpful staff. Mum looks well looked after and happy.
Thank you for taking the time to leave a review for Carter House Care Home, I will pass your kind words on to our staff team.
I feel happy knowing my nanny is safe and is being looked after by a fantastic team.
Thank you for taking the time to review Carter House Care Home, we appreciate all comments and feedback.
My mother has been a resident in Carter House for over six years. Although the home may not be as well presented and modern as many, the staff are warm and friendly and have taken great care of mum over the years.
Thank you for taking the time to leave a review for Carter House Care Home, we appreciate all comments and feedback. You will be pleased to know that the refurbishment at Carter House is now underway and we look forward to welcoming you to our new-look home.
We were lucky that my father could spend the last few months at Carter House care home. Lovely that we could visit with his dog. The nursing care provided was exceptional.
The home, staff and customer relations manager have managed my client's transition from home to Carter House very well. They have been kind, caring, supportive at all times and continually assess the change of needs this has needed. She, myself and the family are very happy with how this has been managed and have full confidence in my client's future there. Thank you. It has been such a relief to all concerned.
We feel we are so lucky to come to Carter House. We feel confident leaving mum here and she is well looked after.
We were looking for Nursing Care for our Aunt and visited Carter House without an appointment late on a Friday afternoon in May. The manager was lovely and very welcoming, she showed us all around the home and we immediately knew it would be ideal. We have visited our Aunt a few times now and can show up whenever we want. This has meant we have seen the home at different times. The management, office staff and the care staff are always cheerful polite and helpful. My Aunt had been completely bed bound at home for 18 months with carers 4 times a day, but since being in Carter House is hoisted and able to leave her room and socialise with other residents and join in with activities. Physically her health has improved dramatically. As she has lived alone for over 40 years she has found it very different but is becoming accustomed to the routines. We are pleased she is safe and well cared for.
Very impressed with the management and standard of care provided.
Generally, the care here is of a good standard but like in all walks of life, there are great carers and not so good. There are a few here who go that bit more, one carer tries always to stimulate my mother because she needs this care and got a CD player for her and loved it.
It is obvious that all the staff have genuine affection for the residents and give comfort to them and their families in their hour of need.
Carter House look after the residents supplying entertainment and activities for all who wish to enjoy it!
Devoted staff, well done Carter House.
My husband has been in this care home for 9 months. Right from the beginning, I felt he was in 'safe hands'. As a retired nurse, I find the day to day reports very 'wordy' and 'waffly' and with the constant change of nursing sisters and carers details are overlooked. This is the latest NHS requirement I believe. I am thankful that he is in a secure environment with kind people.
Again, thank you so much.
Well done to all the team and I am so thankful she is a resident in Carter House.
I have already recommended this place to other friends and relatives.
My mother became a resident last August and I felt immediately reassured and relaxed that we had made the right choice due to the kindness and friendliness of the staff. They deal with any problems no matter how small with care and understanding. The home is clean and the rooms comfortable. My mother enjoys the meals and although she prefers to stay in her room, there are many activities available.
The staff at Carter House are fantastic, they have a positive attitude and wonderful empathy for the residents. Their skill and dedication to the smallest detail made Mum's stay as comfortable as possible.
I agree with the previous reviewer's comments regarding the amazing residents of level 2. They are friendly, positive, helpful and greatly contribute to the happy atmosphere.
This care home is far superior to any I have seen and I have seen quite a few. My sister and I would recommend this home to anyone, it is first class, no regrets.
Very difficult to take the step to get better care for my wife, as my health was being affected. Spent some time with Social Services and Staff at Carter House. Made me feel very comfortable in talking regards my wife. In the first year, I visited my wife at different times of the day and evening, as well as different days of the week including the weekends. I felt very comfortable at each meeting that my wife was well looked after, seeing to her personal needs (Pampered her), which she enjoyed. While I was away in New Zealand visiting my son, my other son and daughter in law also visited and would relate to me how they found her. My wife was encouraged to take part in a number of activities, had trips to the local supermarket and several other outings. I cannot fault the staff only praise them all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 12 Sep 2025
Fenchurch House Care Home, part of Country Court, welcomed residents and colleagues to celebrate the Country Court in Bloom 2025 Awards, the group’s annual gardening celebration. This year’s theme, “Your...
- 03 Sep 2025
Residents from Carter House Care Home were delighted to take part in Dundonald Church’s annual Holiday at Home programme, a four day-long event designed to bring local people together through...
There are no upcoming events for Carter House Care Home.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Country Court
- 31 Jan 2025Recipient: Country Court
- 31 Jan 2024Recipient: Country Court
Meet the Team (2)

Alex is our Customer Relations Manager at Carter House and is the first point of contact for residents’ families and all new enquiries. Alex is friendly, helpful and happy to answer any questions about choosing a care home or moving to Carter House.

Shera is our Interim Home Manager at Carter House. She brings a wealth of knowledge and experience in the care sector and is passionate about ensuring our home runs smoothly, with every resident receiving the highest standard of care. Approachable and supportive, Shera is always happy to listen and answer questions.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carter House Care Home to verify any information. View our terms and conditions. Carter House Care Home has an Enhanced Service -more info.