Carter House Care Home

Care, staff, security and general facilities are all very good!

There is a lovely, caring atmosphere in the home and I am always made to feel welcome.

Very kind and helpful staff. Mum looks well looked after and happy.

I feel happy knowing my nanny is safe and is being looked after by a fantastic team.

My mother has been a resident in Carter House for over six years. Although the home may not be as well presented and modern as many, the staff are warm and friendly and have taken great care of mum over the years.

We were lucky that my father could spend the last few months at Carter House care home. Lovely that we could visit with his dog. The nursing care provided was exceptional.

The home, staff and customer relations manager have managed my client's transition from home to Carter House very well. They have been kind, caring, supportive at all times and continually assess the change of needs this has needed. She, myself and the family are very happy with how this has been managed and have full confidence in my client's future there. Thank you. It has been such a relief to all concerned.

We feel we are so lucky to come to Carter House. We feel confident leaving mum here and she is well looked after.

We were looking for Nursing Care for our Aunt and visited Carter House without an appointment late on a Friday afternoon in May. The manager was lovely and very welcoming, she showed us all around the home and we immediately knew it would be ideal. We have visited our Aunt a few times now and can show up whenever we want. This has meant we have seen the home at different times. The management, office staff and the care staff are always cheerful polite and helpful. My Aunt had been completely bed bound at home for 18 months with carers 4 times a day, but since being in Carter House is hoisted and able to leave her room and socialise with other residents and join in with activities. Physically her health has improved dramatically. As she has lived alone for over 40 years she has found it very different but is becoming accustomed to the routines. We are pleased she is safe and well cared for.

Very impressed with the management and standard of care provided.

Generally, the care here is of a good standard but like in all walks of life, there are great carers and not so good. There are a few here who go that bit more, one carer tries always to stimulate my mother because she needs this care and got a CD player for her and loved it.

It is obvious that all the staff have genuine affection for the residents and give comfort to them and their families in their hour of need.

Devoted staff, well done Carter House.

My husband has been in this care home for 9 months. Right from the beginning, I felt he was in 'safe hands'. As a retired nurse, I find the day to day reports very 'wordy' and 'waffly' and with the constant change of nursing sisters and carers details are overlooked. This is the latest NHS requirement I believe. I am thankful that he is in a secure environment with kind people.

Again, thank you so much.

I have already recommended this place to other friends and relatives.

My mother became a resident last August and I felt immediately reassured and relaxed that we had made the right choice due to the kindness and friendliness of the staff. They deal with any problems no matter how small with care and understanding. The home is clean and the rooms comfortable. My mother enjoys the meals and although she prefers to stay in her room, there are many activities available.

The staff at Carter House are fantastic, they have a positive attitude and wonderful empathy for the residents. Their skill and dedication to the smallest detail made Mum's stay as comfortable as possible.

I agree with the previous reviewer's comments regarding the amazing residents of level 2. They are friendly, positive, helpful and greatly contribute to the happy atmosphere.

This care home is far superior to any I have seen and I have seen quite a few. My sister and I would recommend this home to anyone, it is first class, no regrets.

Very difficult to take the step to get better care for my wife, as my health was being affected. Spent some time with Social Services and Staff at Carter House. Made me feel very comfortable in talking regards my wife. In the first year, I visited my wife at different times of the day and evening, as well as different days of the week including the weekends. I felt very comfortable at each meeting that my wife was well looked after, seeing to her personal needs (Pampered her), which she enjoyed. While I was away in New Zealand visiting my son, my other son and daughter in law also visited and would relate to me how they found her. My wife was encouraged to take part in a number of activities, had trips to the local supermarket and several other outings. I cannot fault the staff only praise them all.