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- Chestnut Manor Care Home

The best aspect of Chestnuts Manor Care Home were the caring and professional staff at all levels.M H(Daughter of Resident/Service User)

She has also been treated with much care, kindness and generosity of spirit.Jo C(Daughter of Resident/Service User)

Dad is treated with kindness, care and dignity always. Nothing is ever too much for the teamS T(Daughter of Resident/Service User)

The best aspect of Chestnuts Manor Care Home were the caring and professional staff at all levels.M H(Daughter of Resident/Service User)

She has also been treated with much care, kindness and generosity of spirit.Jo C(Daughter of Resident/Service User)

Dad is treated with kindness, care and dignity always. Nothing is ever too much for the teamS T(Daughter of Resident/Service User)

Chestnut Manor offers luxury living alongside high quality care, from residential, dementia and more complex nursing requirements, within opulent surroundings and facilities.
Short term private respite care provision is available via a pre-booking system. Minimum 2 weeks stay is required to guarantee availability. Please contact the Home Manager for more information.
The caring and compassionate team believe that life is to be loved, and are committed to getting to know each...
Care Provided by Chestnut Manor Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.
The price(s) shown are provided by the care home. Contact Chestnut Manor Care Home for full pricing details and T&Cs.
Contact Chestnut Manor Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Westgate Healthcare Ltd
- Private Owned
Person in charge
- Marion Wak-Williams (Care Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 4
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- To arrange a visit, please call the home directly. There are no restrictions on visiting.
Parking
- Limited on-site parking is available
Chestnut Manor Care Home Reviews (42)
Chestnut Manor Care Home has a Review Score of 9.7 (9.654) out of 10, based on 13 reviews in the last 2 years.
Over all time Chestnut Manor Care Home has 42 reviews.
There is a real sense of family and community there, helped by the welcoming entrance cafe and beautiful decor and courtyard; friendly members of staff at all levels; an excellent activities team and engaged carers who treated her with kindness and respect.
It's had its moments over the 3 years but is now very well managed and well staffed.
She wanted to die in familiar surroundings with those she loved nearby and she was able to do that, with the home providing end of life care to her, but also supporting us with great kindness through a difficult time.
Thank you all very much.
It means a great deal to hear that your mother...
What can I say, other than well done to Chestnut Manor Care Home for the way they put on a very good Valentine's day for the residents. I was invited to a special 3 course dinner with my partner, and with all the trimmings, of balloons, hearts, chocolate etc. It made me feel special to be part of this. I can't praise the admin staff & activity ladies of the care home highly enough. Thank you so, so much.
We're absolutely delighted to hear that you and your partner enjoyed the Valentine's Day celebration at Chestnut Manor. Our team always strives to create meaningful and memorable moments for our residents and their loved ones, so it's wonderful to know that the special three-course dinner and the festive atmosphere helped make the occasion feel so special.
Mum has been at Chestnut Manor for nine months and we are very pleased with the care and support. The staff are excellent from reception to care to activities. The summer party was lots of fun as were the Christmas activities. Outstanding! The only room for improvement is food which is a bit hit and miss!
We're delighted to hear that your mum has been with us for nine months and that you've been so pleased with the care and support she has received. Your kind words about the whole team, from reception through to care and activities, mean a great deal, and we'll be sure to share your feedback with...
Mum settled in at Chestnut Manor Care Home very well and has made some lovely friends there. We had a few issues with the food alternatives for Mum but must say that since the new manager started everything was promptly rectified to a high level. The activity team are amazing, bring fun & challenges to all residents and they are very attentive to all. Carers, support staff and reception are all very welcoming and a pleasure to chat to. Chestnut Manor is a very happy, safe & caring environment.
We're absolutely delighted to hear that your Mum has settled in so well at Chestnut Manor and has made some lovely friends - that really means a lot to us.
We're also grateful that you raised the issue around food...
Three years ago my wife became a resident at Chestnut Manor Care Home where she has received professional care with compassion, understanding and friendship, all this has been greatly appreciated and a great relief for our family. Chestnut Manor Care Home is bright and clean and more like a family home. Its the wonderful staff who are at the heart of this. The carers, nurses, and all the support team who are part of the housekeeping, and the receptionists who are so welcoming. It demonstrates a happy team lead by good management. It has been reassuring to know that my wife is looked after so well. We meet many people in our lives and we occasionally meet people who we just know will make this a better world. The staff at Chestnut Manor are such people. It has been a privilege to know them and call them friends.
We're truly honoured that your wife has been part of the Chestnut Manor family for the past three years, and it means a great deal to hear that she has received care with compassion, understanding and...
Everyone we come into contact with has been kind, caring, polite & professional. All the residents I've spoken to have told me how happy they are. I feel confident leaving June here, I leave feeling she is safe and cared for. Thank you for making this difficult time as good as it can be.
Thank you so much for your kind and thoughtful words. We're truly grateful that you took the time to share your experience. Knowing that you feel confident leaving June in our care and that she feels safe, happy, and well looked after means a great deal to our whole team. We understand how...
Cannot praise the staff & carers enough at Chestnut Manor. There is a culture of care that is evident from the moment they you enter the building. We will be forever grateful for the kindness and compassion that was shown to our father in his last days. A truly wonderful place with wonderful staff.
We are truly honoured to have cared for your father and are deeply grateful for your recognition of our team's kindness, compassion, and dedication. Knowing...
I have found the home very welcoming from the reception staff, to the entertainment staff, cleaners, hairdresser and care staff. It is an extremely brightly furnished home. The bedrooms are regularly cleaned and they hav all the facilities you need e.g. ensuite. The entertainment staff are brilliant! They make the residents feel very welcome and laughter is in abundance. The care staff are very good and on hand to help.
We are delighted to hear that you have found the home so welcoming and that our reception team, entertainment staff, cleaners, hairdresser, and care staff have all contributed to a positive experience. Creating a bright, comfortable, and friendly environment is something we take great pride in, so...
Lots of positives about Chestnut Manor. It is very clean and well-kept and well decorated with a lot of effort out into seasonal changes. My children have loved the animals that have visited the home (we're still sad that the rabbits and budgie left). The food is good, if rather English school inspired. My mum has been there 18 months and the nursing care has been very good. Special mentions for a staff member who was super welcoming when my mum first moved in and another who is generally brilliant and has turned the 2nd floor around. We find the evening staff very shy so it is hard to get general updates in the evenings (when I am able to visit) so I find it hard to judge how much entertainment is offered to bed-bound residents.
Thank you for your kind and constructive feedback. We're glad your mum has been well cared for and that you've appreciated the welcoming environment and activities. We'll pass on your lovely comments to the team and take your points about evening updates and engagement on board.
Everyone at Chestnut Manor has been first class. From initial enquiry right through to my mum being a resident everything has been handled sympathetically & professionally. We viewed a number of local homes and are convinced we've made the right choice. I would recommend this care home to anyone looking for quality care for their family member.
Thank you for taking the time to share your experience. We're so pleased to hear that you felt supported throughout the process and that Chestnut Manor felt like the right choice for your mum. It means a lot to know you'd recommend us.
My father came to Chestnut Manor Care Home for respite care while my mother, his usual carer, recovered from surgery. He was, to be honest, reluctant to come. However, the staff did everything they could to make him feel welcome and at home. He made friends with other residents and joined in some of the activities. He also enjoyed the food, which was of a high standard. Should we need further respite care in the future, we would definitely return.
Thank you for sharing your father's experience at Chestnut Manor Care Home. We understand that coming into respite care can sometimes be a difficult transition, so it's wonderful to hear that our team made him feel welcome and at home. It's especially heartening to know that he made new friends,...
My mother's care was exemplary. She attended for respite care. The home is bright and modern. The interior is of a very high standard and the ambience is calm. My mother's room was bright, clean and airy. Meals were in an upbeat dining area where residents interacted with each other. A daily schedule of activities stimulated residents. The best aspect of Chestnuts Manor Care Home were the caring and professional staff at all levels. My mother was treated respectfully at all times. My sister and I, as visitors, were welcomed with kindness. Should my mother require further residential care, we will definitely be back without hesitation.
Thank you for your kind feedback! We're delighted your mother had a positive experience at Chestnut Manor and that you and your sister felt so welcome. We'd be honoured to care for her again.
The team take complete worry away from our lives from the moment we drop him off.
The facilities are 5 star and the level of cleanliness and attention to detail is second to none.
We would not have dad stay anywhere else now, and we feel that the service is top class and the team work tirelessly for this to work.
Everything is of the highest quality such as the food, entertainment, trips out, the bedroom facilities and accessories. It's a delight.
Dad is treated with kindness, care and dignity always. Nothing is ever too much for the team.
Thank you for caring for him so well.
Thank you so much for your incredibly kind and thoughtful review. We're thrilled to hear that our team's dedication and hard work have brought you and your family peace of mind. Providing a safe, clean, and welcoming environment is our priority, and knowing that you feel confident leaving your...
She has also been treated with much care, kindness and generosity of spirit. It is a testament to all members of staff from management, nursing, caring, catering and reception that my Mum is still here and has had a quality of life, she otherwise wouldn't have had. All the staff have my heartfelt gratitude, thank you.
Thank you for your heartfelt review. We're deeply touched by your kind words about Chestnut Manor and our team. It's our privilege to care for your mother and ensure she receives the best quality of life.
My friend moved here 2 months ago. She needs a great deal of care and assistance with everything. Staff go out of their way to help her and to communicate with her. The staff are kind and caring and look after residents very well. Clear clinical management structure, manager approachable and efficient. Any minor issues are dealt with promptly. Stable relationship with GP practice which conducts weekly visits. Facilities are excellent, always clean and tidy. I am not responsible for payment of fees and so cannot comment on value for money.
Thank you for your kind words, the team at Chestnut Manor Care Home is very grateful for the wonderful feedback and is always available should you have any questions or support.
His legs need attention weekly due to having serious ulcerations- the team was amazing starting with removing the dressing followed by giving my father the most amazing shower, he was in heaven!
Finally, both ladies applied the viscopaste bandage which is put on in a specific way - the staff member had watched the video I had sent and then applied the process perfectly!
What a team - thank you.
The team at Chestnut Manor appreciates your feedback, we are very pleased to hear that the care and support given has made your Dad very happy.
Given the cost of care, this ranks highly when a comparison is taken London-wide. They so far (resident since October 2023) have excelled all expectations/hopes.
Thank you for taking the time to leave a review, the team at Chestnut Manor will be pleased to hear your feedback.
We are absolutely thrilled with the quality of care and quality of life that our elderly, independent-spirited mother is experiencing at Chestnut Manor. The home is beautiful, the facilities superb, the food wonderful, the atmosphere calm and happy and there are lots of varied activities and encouragement to socialise - but what really makes this home special is all the wonderful staff, from carers and nurses to housekeeping and reception. We've seen our mother flourish in an environment of real love, compassion and professionalism, where she is understood, valued and respected as an individual. We are made to feel welcome at any time, are kept informed about any issues, and always feel able to raise any questions or concerns. Our mother has dementia, so her care needs will change over the next years, but we are confident, having observed similarly excellent care of other residents with more advanced dementia, that she'll continue to be lovingly supported throughout.
Thank you for such an amazing review, the team at Chestnut Manor will be so pleased to hear all the lovely feedback. They truly are a special team and are always around to help and support, ensuring your loved ones and family members are treated with the utmost dignity and respect.
We were very fortunate to find such a welcoming and caring home for our Ursuline sisters. Most of them arrived in September 2021 and settled so quickly which is a great tribute to the staff. Nothing is too much trouble. The staff are attentive and courteous. They act quickly if something is wrong and contact me if they have any concerns. The activities are well planned, great respect is given to people who belong to a faith tradition. The end-of-life care is excellent. The Manager, leads a great team.
Thank you for your lovely review, the team at Chestnut will be glad to hear that you are pleased with the care provided. The Ursuline sisters are very important to the Chestnut family and community, always welcoming new residents with open arms.
We had a very poor experience at a care home locally, where my friend declined in health rapidly; but the care received at Chestnut Manor is of no comparison. The majority of staff are outstanding or what I like to call ‘Westlake Wonders’. The visuals are clearly magnificent, but it is the quality of care given that is of utmost importance and this is where I feel Chestnut really stands out from the crowd. The respect, compassion and kindness given is matched by expertise and professionalism. Residents also have a number of specialised resources available, alongside staff who really know their stuff. It's clear through their actions that the well-being of residents is at the heart of everything, even when difficulties occur. Where there are errors, it's dealt with appropriately and with complete transparency. The atmosphere at events is joyous and there is love between staff and the residents, with delicious food too! We're so happy at Chestnut and have optimism about the future.
Thank you for leaving this heartfelt review, the team appreciate all the positive feedback. The well-being of residents is at the forefront of everything they do and it is great to hear that this is acknowledged and appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 26 July 2026Please call the home directly to find out about bed vacancies.
News (73) & Events (0)
- 04 Aug 2026
Throughout July, our Westgate Healthcare homes came together to celebrate the summer with a series of themed BBQs. Welcoming residents, families, friends and local communities. From live entertainment and delicious...
- 15 Jul 2026
Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...
- 26 Jun 2026
Westgate Healthcare was delighted to take part in Care Home Open Week. The organisation welcomed families, friends, professionals and members of the local community into its care homes for a...
There are no upcoming events for Chestnut Manor Care Home.
Awards / Recognitions (17)
- 30 Jan 2026Recipient: Westgate Healthcare Ltd
- 29 Feb 2024Recipient: Chestnut Manor Care Home
- 31 Jan 2024Recipient: Chestnut Manor Care Home
Accreditations
There are no accreditations posted yet for Chestnut Manor Care Home.
Meet the Team (2)

Valentina is proud to be part of the team at Chestnut Manor. She qualified as a Registered Nurse in 2005 and has over 10 years of experience in the UK care home sector, having worked as a Nurse, Unit Manager, Clinical Lead, and now Deputy Manager. In her current role, Valentina focuses on the clinical leadership of the home, overseeing the care team to ensure high standards of care are consistently delivered. She works closely with the Home Manager to support daily operations, mentor staff, and maintain compliance with all relevant regulations. Her priority is to ensure that residents receive the highest quality of care in a safe and supportive environment.

Marion is a dedicated Care Home Manager with over 22 years’ experience in the care sector. She began her career as a registered nurse in the NHS and has since gained extensive experience across a range of roles, from Deputy Manager to Home Manager, giving her a strong understanding of both clinical care and leadership. Marion is deeply passionate about providing high-quality, compassionate care and creating a welcoming, homely environment where residents feel safe, valued, and respected. She is an End-of-Life Champion, Mental Health First Aider, and has a strong commitment to dementia care, supporting residents and families with empathy and professionalism.
Frequently Asked Questions about Chestnut Manor Care Home
What types of Care is Chestnut Manor Care Home registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Chestnut Manor Care Home have?
There are 60 Single Rooms.
What are the Facilities & Services at Chestnut Manor Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Chestnut Manor Care Home to the centre of London?
8.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut Manor Care Home to verify any information. View our terms and conditions. Chestnut Manor Care Home has an Enhanced Service -more info.