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Chestnut Court Care Home

Frizlands Lane, Dagenham, London RM10 7YD
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Chestnut Court Care Home logo
I have been so happy with the unwavered help and hospitality of Chestnut. 10/10Christine F(Niece of Resident/Service User)
Chestnut Court Care Home, Dagenham
We cannot praise the nurses and carers enoughPaul R(Son of Resident/Service User)
Chestnut Court Care Home, Dagenham
Every single member of staff is always extremely helpful and caring.Susan T(Daughter of Resident/Service User)
Chestnut Court Care Home, Dagenham

Chestnut Court is a purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to a high standard, providing elegance and comfort.

The -home from home' feel at Chestnut Court is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are...  

Care Provided by Chestnut Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400N/A
Residential Dementia CareFrom £1,500N/A
Nursing CareFrom £1,654N/A
Nursing Dementia CareFrom £1,754N/A

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

Contact Chestnut Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Cathriona Carey(Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (62)

Visiting

  • No restriction on visiting hours.

Parking

  • On site parking available.

Chestnut Court Care Home Reviews (63)

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9.1

Chestnut Court Care Home has a Review Score of 9.1 (9.134) out of 10, based on 19 reviews in the last 2 years. Over all time Chestnut Court Care Home has 63 reviews.

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Review from Tina G (Daughter of Resident) published on 24 June 2026 Submitted via Postal Card
Overall Experience
My mum came to Chestnut Court on 7th May 2026, the staff and management have been very kind and caring to my mum and to her partner and myself when we visit.
I feel reassured that my mum is safe and well cared for, as she has a lot of needs with her accelerated dementia.

She seems to like her carers, as do we.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you so much for your kind review. We are pleased to hear that you have all felt supported at Chestnut Court. Our team works hard to provide personalised and compassionate care for all our residents here, and support families where they may need support.

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Review from Ronald M (Son of Resident) published on 26 May 2026 Submitted via Postal Card
Overall Experience

We are very happy with the way our mum is being treated and the kindness of the staff. The nurses always have time to give updates on how our mum is.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home
Thank you for sharing such a lovely review of Chestnut Court. It means a lot to our team to know their kindness is felt and appreciated.

We're committed to making every day a little brighter for those that live with us. Your words will encourage the team and remind us why we do what we do.

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Review from D G (Daughter of Resident) published on 15 May 2026 Submitted via Postal Card
Overall Experience

Mum has been a resident since September and as a whole we as a family feel very satisfied with the care she is receiving. Mum's health is going downhill but at any time Daniella or Rose will always be happy to answer any questions and reassure us. Erica is a wonderful member of staff who keeps the room spotless. Janice on reception is always welcoming with a big smile. Thank you to all for the amazing work you all do.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you so much for sharing such thoughtful feedback. It means a great deal to our whole team. Were pleased to hear that your mum has felt supported since joining us. The Staff will be happy with your feedback. Your kind words truly lift our spirits and remind us why we do what we do.

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Review from Antoinette B (Daughter of Resident) published on 30 April 2026 Submitted via Postal Card
Overall Experience
Our Mum was well liked at the care home, which meant a lot to us. If ever we had a problem, we made sure we always went to the Manager ( there were 2 during our time there ) sometimes we felt that we were listened to but things didn't always get sorted, until we reported the problem again. One particular Nurse always took the time to keep us up to date with our Mums medical / daily care.

Sadly, Mum passed away this year, aged 102, she was treated with dignity & so were we.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you for sharing such heartfelt feedback. It means a great deal to hear how cared for your mum was and how supported you felt as a family. Knowing she was treated with dignity and kindness throughout her time with us is something the whole team will deeply appreciate.

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Review from John D (Son of Resident) published on 30 April 2026 Submitted via Postal Card
Overall Experience

Mum was treated wtih care and affection and was genuinely liked by the staff. Problems tended to be sorted quickly by the care staff and reception staff were always helpful with admi issues. Overall an experience that was made easier than it might have been.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you so much for your kind words. It was a pleasure to be able to care for your mum here at Chestnut Court. We're pleased that both our care staff and reception team were able to support you promptly and make things easier during what can often be a challenging time. Your feedback is appreciated and will be shared with the staff.

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Review from Christine F (Niece of Resident) published on 3 February 2026 Submitted via Postal Card
Overall Experience

Although it's only been 3 weeks since my aunt arrived, I have been so happy with the unwavered help and hospitality of Chestnut. 10/10!

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

We're delighted to hear that you're very happy with your aunt's care. Our team will really appreciate your lovely comments, and we'll continue to do everything we can to provide professional, friendly and helpful support. Thank you.

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Review from Joyce D (Friend of Resident) published on 3 February 2026 Submitted via Postal Card
Overall Experience

Margaret came into Chestnut poorly and very shy. She is now a new woman - happy, eating and mixing in with other residents - We are happy with her progress.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you for your Lovely feedback. Our team appreciates all the positive comments, which I will share with them. We are absolutely delighted to hear about the positive improvement in your friends wellbeing.

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Review from Paul R (Son of Resident) published on 15 January 2026 Submitted via Postal Card
Overall Experience

My mother has been at Chestnut Court Care Home since October 25. My family and I have only ever experienced compassionate and cheerful staff. They are all fantastic and have made the transition from residential flat to care home much easier for Mum and the whole family. We cannot praise the nurses and carers enough. The food and efforts in making it a family atmosphere is lovely, along with all the activities. As a family we feel grateful our mum is at Chestnut Court Care Home.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you so much for taking thetime to share your positive views of the home and staff. It is a pleasure to be able to care for your mum,and we are glad your experience is positive; it will be great to be able to share these reviews with the colleagues who work here.

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Review from B S (Son of Resident) published on 24 October 2025 Submitted via Postal Card
Overall Experience

The staff is friendly and professional. They are always helpful. My mother cannot move so she needs a lot of attention. My family is truly grateful for the help.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you so much for your lovely review. It is a pleasure to look after your mum and provide her with the support she needs. We appreciate your positive feedback and I will ensure I pass your kind words on to the team.

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Review from Philip L (Son of Resident) published on 24 October 2025 Submitted via Postal Card
Overall Experience

It was my mothers 100th birthday on 25th September and the staff were amazing. They decorated her room with banners, balloons and birthday cards, ensuring that the card from 'the King' was in a prominent position. They also bought a wonderful 100th birthday cake and sang Happy Birthday to her whilst she blew out the candles! They made it a very special day for her by also ensuring she was dressed nicely and had her hair washed! A massive thank you to all of the staff involved and for providing such wonderful care to my mother for over 10 years!

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

It is a pleasure to look after and care for your mum and it is our pleasure to be able to celebrate her 100th birthday with your mum and her family. Thank you for your lovely review and I will ensure the staff are informed.

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Review from Lorraine I (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card
Overall Experience

I have always found the staff very caring, happy and supportive to my mum and our family. They always communicate any changes, health issues to myself and work together to sort any problems. My mum is always happier within the home and when she had a few days in hospital her wellbeing went down, refused to eat & drink and take medication and her dementia was worse, once returning to the home they support her to eat, drink & take medication. She quickly returned to her normal self and smiling again.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you so much for your thoughtful and positive review of Chestnut Court. We truly appreciate you taking the time to share your experience.Your kind words mean a great deal to our team, who work hard every day to provide compassionate and high-quality care. Feedback like yours encourages us to continue doing our best for our residents and their families.

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Review from S W (Sister-in-law of Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience

Prior to my visit, had contact with various members of staff who were extremely helpful. Following my first visit I was very impressed with the reception I received by all members of staff. I was escorted to the floor for my visit. When I spoke to members of staff for an update on my brother in law. They were all very helpful and excellent visit from start to finish, great atmosphere. In the home mentions - Receptionists, admin staff, 1-1 carers nursing floor & nurses on duty.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you so much for your lovely review of Chestnut Court Care Home, it is a pleasure to hear your thoughts on the home. I will ensure to pass your comments on to the team.

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Review from J L (Daughter of Resident) published on 19 June 2025 Submitted via Website
Overall Experience
The Care Home should have more activities for the residents, as they are often asleep in the lounge due to boredom. The TV in the lounge is very old and far too small for all the residents to see. It is vital that a much bigger TV is in the lounge for the benefit of all.
There is a lot more that the Activities Team can do to stimulate the residents instead of Bingo and colouring. They could do baking cakes, flower arranging, puzzles, picture dominoes, cards - snap etc. I donated musical CD/DVD's and games, and have not seen them used.
If they had a new modern bigger screen TV they could watch the DVD's and films and use it to play music to stimulate and engage ALL residents.
Puzzles, Dominoes and card games, picture quiz etc. can be played instead of bingo.

At weekends there are no activities at all just the tv on and residents sleeping in the lounge due to boredom.

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Review from C D (Daughter of Resident) published on 16 June 2025 Submitted via Website
Overall Experience

Staff are friendly. My mother goes on outings. She goes for afternoon teas and theatre shows. My mum has dementia and the staff know how to care for my mum. My mum particularly likes three members of staff in particular.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you for your lovely review, I am glad your mum enjoys the outings and the lifestyle team. We appreciate your positive feedback and I will ensure I pass your kind words on to the team. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from M H (Friend of Resident) published on 12 June 2025 Submitted via Website
Overall Experience

The Care at Chestnut Court my loved one receives is absolutely amazing. Staff are constantly telling me how much of a joy she is to have in the home and she attends daily activity sessions and they are some of the most engaging parts of her day. She loves interacting with fellow residents and staff and I cant fault the staff one bit for the compassion and love they have showed her!

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you for your lovely review, It is a pleasure to care for your friend here at Chestnut Court, and I will pass onto the lifestyle team how much she enjoys the activity sessions. We strive to provide the best care and social interactions as possible to our residents.

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Review from T S (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card
Overall Experience
My mum was placed in Chestnut Court after being discharged from hospital as she was not able to return to her home. As a family, we can't thank the staff enough for the kindness & support they have given to us as a family, as well as looking after Mum.

We are moving her so she is near all the family members in London, but if this option were not available, we would be happy to have her stay. We will miss the staff and are sorry for her to go.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you for your lovely review. It was a pleasure to be able to care for your mum at Chestnut Court, and I will pass on your thanks to all the staff. Your mum and all of the family will be missed here at Chestnut Court. Wishing you all the best going forward.

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Review from K B (Daughter of Resident) published on 19 May 2025 Submitted via Website
Overall Experience

Dad was admitted to chestnut care home in Nov 2024 was there 5 months until he sadly passed away I say it was down the the lack of care he had always asleep on arrival and sleepy throughout the family time with him. Staff were always on there phones, dad had a one to one carer. Once when I got there he was asleep in the chair, another time I went I went to go to the bathroom there was a lump of poo that had been left there, some of the staff had said the room hadn't been cleaned, dads room was not nice could of done with a lick of paint, the lounge room the sofas were stained and you felt like you couldn't sit on them, also dining area had food slashes up the wall absolutely disgusting does it not get cleaned most of the staff were there just for the money and not the job, some were rude some were really lovely, dad eventually ended up in hospital a few times due to pneumonia, in the end the hospital said he was end of life sadly dad passed with no real care from the home for us.

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Review from Teresa S (Daughter of Resident) published on 1 May 2025 Submitted via Website
Overall Experience

My father was admitted to Chestnut Court Care Home in November 2024 because unfortunately he had dementia and was unable to look after himself. When we first arrived at the home, the reception team were very friendly. The home is in very poor condition, the Dining Room has splashes of food up the walls. The soft furnishings in the lounges have stains all over them. My siblings and I felt like we had to constantly ask the carers for cups of tea or water for my father. The carers don't have any compassion. Unfortunately, when my father was receiving Palliative Care, the treatment he received was non-existent. There is one nurse there (first floor) who is rude, in her manner and rolling her eyes. Unfortunately on 15 April 2025 my father sadly passed away, and when we got to the home (30 minutes later) there was no care home staff in his room waiting for a grieving relative. The Care Home Manager didn't even offer her condolences. Please avoid this home.

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Review from R O (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card
Overall Experience

I am very happy with the care mum receives - everyone is so friendly here at Chestnut Court Care Home.

Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you for your review. We appreciate your positive feedback regarding Chestnut Court. We pride ourselves in being a home away from home. It will be great to be able to share these reviews with the colleagues who work there, and who take the utmost pride in offering the best care possible.

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Review from S R (Daughter of Resident) published on 23 April 2024 Submitted via Website
Overall Experience

My Mother was admitted to Chestnut Court Care Home on January 29th 2024. She was sadly at end of life care. My first impression with the home was how great the reception team was, but I could see that the home is in urgent need of some refurbishment, the carpets are a mess and the paintwork is shabby. As for the carers there is a great deal of inconsistency and at times I felt that my mum was a hindrance as she constantly needed minor things like cups of tea, being sat up and needed extra blankets as she felt cold. I must point out that most of the carers were helpful but a good few seemed to think that as she was at end of life care she don’t need these small comforts. Some carers/nurses bed side manners were non existent and at times rude. It also was evident that those who were self funding got special treatment as to those who was state funded.

Reply from Carys Miller, Digital Marketing Apprentice at Chestnut Court Care Home

We are sorry to hear that you were dissatisfied with the level of care provided to your mother during her short stay at Chestnut Court. We appreciate that you have brought this matter to our attention. While we would have preferred that you had raised your concerns during your mother's stay with...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 July 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (5)

Meet the Team (1)

Cathriona Carey
Cathriona CareyJob Title:Home ManagerJoined: 2018

Hi, my name is Cathriona and I am a Registered Nurse with 21 years experience. During my career I have worked in a variety of settings but have worked in a nursing home setting for the last 9 years.

I am originally from Ireland and completed my training as a Nurse there. I moved over to the UK in 2018. I have worked with MMCG since then and have had the opportunity to work my way up the ladder from a Nurse to Deputy, Acting Home Manager and now Home Manager.

I look forward to meeting each of you over the coming weeks. My door is always open for chats or more serious discussions. It is a privilege and a pleasure to now be part of the Chestnut Court Family.

Frequently Asked Questions about Chestnut Court Care Home

What types of Care is Chestnut Court Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chestnut Court Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Chestnut Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Chestnut Court Care Home to the centre of Dagenham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut Court Care Home to verify any information. View our terms and conditions. Chestnut Court Care Home has an Enhanced Service -more info.