Chestnut Court Care Home

- Room is always clean & tidy

She seems to like her carers, as do we.

We are very happy with the way our mum is being treated and the kindness of the staff. The nurses always have time to give updates on how our mum is.

Mum has been a resident since September and as a whole we as a family feel very satisfied with the care she is receiving. Mum's health is going downhill but at any time Daniella or Rose will always be happy to answer any questions and reassure us. Erica is a wonderful member of staff who keeps the room spotless. Janice on reception is always welcoming with a big smile. Thank you to all for the amazing work you all do.

Sadly, Mum passed away this year, aged 102, she was treated with dignity & so were we.

Mum was treated wtih care and affection and was genuinely liked by the staff. Problems tended to be sorted quickly by the care staff and reception staff were always helpful with admi issues. Overall an experience that was made easier than it might have been.

Although it's only been 3 weeks since my aunt arrived, I have been so happy with the unwavered help and hospitality of Chestnut. 10/10!

Margaret came into Chestnut poorly and very shy. She is now a new woman - happy, eating and mixing in with other residents - We are happy with her progress.

My mother has been at Chestnut Court Care Home since October 25. My family and I have only ever experienced compassionate and cheerful staff. They are all fantastic and have made the transition from residential flat to care home much easier for Mum and the whole family. We cannot praise the nurses and carers enough. The food and efforts in making it a family atmosphere is lovely, along with all the activities. As a family we feel grateful our mum is at Chestnut Court Care Home.

The staff is friendly and professional. They are always helpful. My mother cannot move so she needs a lot of attention. My family is truly grateful for the help.

It was my mothers 100th birthday on 25th September and the staff were amazing. They decorated her room with banners, balloons and birthday cards, ensuring that the card from 'the King' was in a prominent position. They also bought a wonderful 100th birthday cake and sang Happy Birthday to her whilst she blew out the candles! They made it a very special day for her by also ensuring she was dressed nicely and had her hair washed! A massive thank you to all of the staff involved and for providing such wonderful care to my mother for over 10 years!

I have always found the staff very caring, happy and supportive to my mum and our family. They always communicate any changes, health issues to myself and work together to sort any problems. My mum is always happier within the home and when she had a few days in hospital her wellbeing went down, refused to eat & drink and take medication and her dementia was worse, once returning to the home they support her to eat, drink & take medication. She quickly returned to her normal self and smiling again.

Prior to my visit, had contact with various members of staff who were extremely helpful. Following my first visit I was very impressed with the reception I received by all members of staff. I was escorted to the floor for my visit. When I spoke to members of staff for an update on my brother in law. They were all very helpful and excellent visit from start to finish, great atmosphere. In the home mentions - Receptionists, admin staff, 1-1 carers nursing floor & nurses on duty.

At weekends there are no activities at all just the tv on and residents sleeping in the lounge due to boredom.

Staff are friendly. My mother goes on outings. She goes for afternoon teas and theatre shows. My mum has dementia and the staff know how to care for my mum. My mum particularly likes three members of staff in particular.

The Care at Chestnut Court my loved one receives is absolutely amazing. Staff are constantly telling me how much of a joy she is to have in the home and she attends daily activity sessions and they are some of the most engaging parts of her day. She loves interacting with fellow residents and staff and I cant fault the staff one bit for the compassion and love they have showed her!

We are moving her so she is near all the family members in London, but if this option were not available, we would be happy to have her stay. We will miss the staff and are sorry for her to go.

Dad was admitted to chestnut care home in Nov 2024 was there 5 months until he sadly passed away I say it was down the the lack of care he had always asleep on arrival and sleepy throughout the family time with him. Staff were always on there phones, dad had a one to one carer. Once when I got there he was asleep in the chair, another time I went I went to go to the bathroom there was a lump of poo that had been left there, some of the staff had said the room hadn't been cleaned, dads room was not nice could of done with a lick of paint, the lounge room the sofas were stained and you felt like you couldn't sit on them, also dining area had food slashes up the wall absolutely disgusting does it not get cleaned most of the staff were there just for the money and not the job, some were rude some were really lovely, dad eventually ended up in hospital a few times due to pneumonia, in the end the hospital said he was end of life sadly dad passed with no real care from the home for us.

My father was admitted to Chestnut Court Care Home in November 2024 because unfortunately he had dementia and was unable to look after himself. When we first arrived at the home, the reception team were very friendly. The home is in very poor condition, the Dining Room has splashes of food up the walls. The soft furnishings in the lounges have stains all over them. My siblings and I felt like we had to constantly ask the carers for cups of tea or water for my father. The carers don't have any compassion. Unfortunately, when my father was receiving Palliative Care, the treatment he received was non-existent. There is one nurse there (first floor) who is rude, in her manner and rolling her eyes. Unfortunately on 15 April 2025 my father sadly passed away, and when we got to the home (30 minutes later) there was no care home staff in his room waiting for a grieving relative. The Care Home Manager didn't even offer her condolences. Please avoid this home.

I am very happy with the care mum receives - everyone is so friendly here at Chestnut Court Care Home.