Chestnut Court Care Home, Dagenham, London
Chestnut Court Care Home, Dagenham, London
Chestnut Court Care Home, Dagenham, London

Chestnut Court is a purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to a high standard, providing elegance and comfort.

The -home from home' feel at Chestnut Court is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en-suite facilities. The communal areas are at the centre of what makes Chestnut Court a real community, whether it be at meal times or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities are an integral part of the resident’s well being. The activities coordinator encourages and helps residents continue with existing interests and also introduces new hobbies.

The dining experience at Chestnut Court boasts fine home cooking by a professional Chef who has created a menu to reflect the interests and tastes of the discerning residents.

Group: Maria Mallaband Care Group Ltd

Person in charge: Claire May (Manager)

Local Authority / Social Services: London Borough of Barking and Dagenham Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 18+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Chestnut Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Chestnut Court Care Home has a Review Score of 8.6 (8.642)

The Review Score of 8.6 (maximum of 10) for Chestnut Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Chestnut Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.569 for Chestnut Court Care Home is calculated as follows: ( (35 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 58 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.073 Points relating to the number of positive Reviews for Chestnut Court Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.4 Target = 0.323

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chestnut Court Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chestnut Court Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Power of Attorney/Solicitor of Resident/Service User
    1

My mother spent three and a half weeks here as respite care. The staff were extremely friendly and nothing was too much trouble. The management were also very helpful. Food was good and day activities were planned to keep up spirits. Overall, the rooms, gardens and general areas were all good to excellent - would highly recommend Chesnut Court as a place where an elderly member of the family would be well cared for.

How likely would you be to recommend Chestnut Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

My dad is in this nursing home and I must say that he is very well cared for. All his needs are met and the endless cups of tea he likes are always there for him. He has dementia and since he was transferred to Chestnut Lodge from hospital he looks so much better, he is always clean and tidy, his room, bed etc are all spotlessly clean. All our family are so grateful to all the staff and we would like to give them all a very big thank you.

How likely would you be to recommend Chestnut Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since May 2016 to the present day, we have found the staff and management to be attentive, caring and helpful. On our visits he is always presented well, fed well, and attended to when required. His room is kept clean and tidy, which is nice to go into. All areas are kept clean by cleaning staff. A good variety of food is served each day.

How likely would you be to recommend Chestnut Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The management and staff endeavour to provide a welcoming and friendly atmosphere where residents are treated with dignity and respect. The emphasis is on the person and their interests/feelings/views etc. I'm truly delighted with the warmth and treatment of the resident. Many thanks.

How likely would you be to recommend Chestnut Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 91 year old Mum was in Chestnut Court for 7 weeks while she recovered from a cracked pelvis. For the first 4 weeks she had to remain in bed while her bones healed. She is now back in her own home and getting around with just the aid of a walking stick.

Right from the first meeting with the Manager I felt reassured that we had chosen the right place for Mum. She showed great empathy towards Mum, and was extremely helpful in getting a promised hospital appointment when everyone I contacted in the NHS seemed unable to help. She even gave me her mobile number so that if there were any problems I had a way to contact her directly.

All of the nursing and care staff at the home treated Mum with dignity and respect, and would often pop into her room for a little chat. My Mum appreciated the fact that the food menus were flexible, and they always tried to accommodate her requests for something different.

I think the best thing I can say about the home is that when I took my Mum home, she said that if ever she needed to go into a care home again, she would be happy to go back there.

Please note that I cannot correctly rate the Activities as Mum did not wish to take part in any, and I cannot rate general Value for Money as Mum's own stay was funded by the NHS.

How likely would you be to recommend Chestnut Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Submit a Review for Chestnut Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Chestnut Court Care Home