Chestnut Court Care Home

Frizlands Lane, Dagenham RM10 7YD
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8.6 54 Reviews
  • Chestnut Court Care Home, Dagenham
Chestnut Court is a purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to a high standard, providing elegance and comfort.

The -home from home' feel at Chestnut Court is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en-suite facilities. The communal areas are at the centre of what makes Chestnut Court a real community, whether it be at meal times or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities are an integral part of the resident’s well being. The activities coordinator encourages and helps residents continue with existing interests and also introduces new hobbies.

The dining experience at Chestnut Court boasts fine home cooking by a professional Chef who has created a menu to reflect the interests and tastes of the discerning residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £826
  • Self-Funded Residential Dementia Care: from £826
  • Self-Funded Nursing Care: from £1244
  • Self-Funded Nursing Dementia Care: from £1244

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Chestnut Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Cathriona Carey (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)

Visiting

  • No restriction on visiting hours.

Parking

  • On site parking available.

Chestnut Court Care Home Reviews (54)

8.6

Chestnut Court Care Home has a Review Score of 8.6 (8.573) out of 10, based on 14 reviews in the last 2 years.
Over all time Chestnut Court Care Home has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chestnut Court Care Home
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Total of 54, showing 1-20
Review from Lorraine I (Daughter of Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff very caring, happy and supportive to my mum and our family. They always communicate any changes, health issues to myself and work together to sort any problems. My mum is always happier within the home and when she had a few days in hospital her wellbeing went down, refused
to eat & drink and take medication and her dementia was worse, once returning to the home they support her to eat, drink & take medication. She quickly returned to her normal self and smiling again.
Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you so much for your thoughtful and positive review of Chestnut Court. We truly appreciate you taking the time to share your experience.Your kind words mean a great deal to our team, who work hard every day to provide compassionate and high-quality care. Feedback like yours encourages us to continue doing our best for our residents and their families.

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Review from S W (Sister-in-law of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prior to my visit, had contact with various members of staff who were extremely helpful. Following my first visit I was very impressed with the reception I received by all members of staff. I was escorted to the floor for my visit. When I spoke to members of staff for an update on my brother in law.
They were all very helpful and excellent visit from start to finish, great atmosphere. In the home mentions - Receptionists, admin staff, 1-1 carers nursing floor & nurses on duty.
Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you so much for your lovely review of Chestnut Court Care Home, it is a pleasure to hear your thoughts on the home. I will ensure to pass your comments on to the team.

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Review from J L (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
The Care Home should have more activities for the residents, as they are often asleep in the lounge due to boredom. The TV in the lounge is very old and far too small for all the residents to see. It is vital that a much bigger TV is in the lounge for the benefit of all.
There is a lot more that
the Activities Team can do to stimulate the residents instead of Bingo and colouring. They could do baking cakes, flower arranging, puzzles, picture dominoes, cards - snap etc. I donated musical CD/DVD's and games, and have not seen them used.
If they had a new modern bigger screen TV they could watch the DVD's and films and use it to play music to stimulate and engage ALL residents.
Puzzles, Dominoes and card games, picture quiz etc. can be played instead of bingo.
At weekends there are no activities at all just the tv on and residents sleeping in the lounge due to boredom.
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Review from C D (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are friendly. My mother goes on outings. She goes for afternoon teas and theatre shows. My mum has dementia and the staff know how to care for my mum. My mum particularly likes three members of staff in particular.
Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you for your lovely review, I am glad your mum enjoys the outings and the lifestyle team. We appreciate your positive feedback and I will ensure I pass your kind words on to the team. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from M H (Friend of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Care at Chestnut Court my loved one receives is absolutely amazing. Staff are constantly telling me how much of a joy she is to have in the home and she attends daily activity sessions and they are some of the most engaging parts of her day. She loves interacting with fellow residents and staff
and I cant fault the staff one bit for the compassion and love they have showed her!
Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you for your lovely review, It is a pleasure to care for your friend here at Chestnut Court, and I will pass onto the lifestyle team how much she enjoys the activity sessions. We strive to provide the best care and social interactions as possible to our residents.

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Review from T S (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was placed in Chestnut Court after being discharged from hospital as she was not able to return to her home. As a family, we can't thank the staff enough for the kindness & support they have given to us as a family, as well as looking after Mum.
We are moving her so she is near all the family
members in London, but if this option were not available, we would be happy to have her stay. We will miss the staff and are sorry for her to go.
Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you for your lovely review. It was a pleasure to be able to care for your mum at Chestnut Court, and I will pass on your thanks to all the staff. Your mum and all of the family will be missed here at Chestnut Court. Wishing you all the best going forward.

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Review from K B (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Dad was admitted to chestnut care home in Nov 2024 was there 5 months until he sadly passed away I say it was down the the lack of care he had always asleep on arrival and sleepy throughout the family time with him. Staff were always on there phones, dad had a one to one carer. Once when I got there
he was asleep in the chair, another time I went I went to go to the bathroom there was a lump of poo that had been left there, some of the staff had said the room hadn't been cleaned, dads room was not nice could of done with a lick of paint, the lounge room the sofas were stained and you felt like you couldn't sit on them, also dining area had food slashes up the wall absolutely disgusting does it not get cleaned most of the staff were there just for the money and not the job, some were rude some were really lovely, dad eventually ended up in hospital a few times due to pneumonia, in the end the hospital said he was end of life sadly dad passed with no real care from the home for us.
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Review from Teresa S (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was admitted to Chestnut Court Care Home in November 2024 because unfortunately he had dementia and was unable to look after himself. When we first arrived at the home, the reception team were very friendly. The home is in very poor condition, the Dining Room has splashes of food up the walls.
The soft furnishings in the lounges have stains all over them. My siblings and I felt like we had to constantly ask the carers for cups of tea or water for my father. The carers don't have any compassion. Unfortunately, when my father was receiving Palliative Care, the treatment he received was non-existent. There is one nurse there (first floor) who is rude, in her manner and rolling her eyes. Unfortunately on 15 April 2025 my father sadly passed away, and when we got to the home (30 minutes later) there was no care home staff in his room waiting for a grieving relative. The Care Home Manager didn't even offer her condolences. Please avoid this home.
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Review from R O (Daughter of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care mum receives - everyone is so friendly here at Chestnut Court Care Home.
Reply from Cathriona Carey, Home Manager at Chestnut Court Care Home

Thank you for your review. We appreciate your positive feedback regarding Chestnut Court. We pride ourselves in being a home away from home. It will be great to be able to share these reviews with the colleagues who work there, and who take the utmost pride in offering the best care possible.

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Review from S R (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Mother was admitted to Chestnut Court Care Home on January 29th 2024. She was sadly at end of life care. My first impression with the home was how great the reception team was, but I could see that the home is in urgent need of some refurbishment, the carpets are a mess and the paintwork is shabby.
As for the carers there is a great deal of inconsistency and at times I felt that my mum was a hindrance as she constantly needed minor things like cups of tea, being sat up and needed extra blankets as she felt cold. I must point out that most of the carers were helpful but a good few seemed to think that as she was at end of life care she don’t need these small comforts. Some carers/nurses bed side manners were non existent and at times rude. It also was evident that those who were self funding got special treatment as to those who was state funded.
Reply from Carys Miller, Digital Marketing Apprentice at Chestnut Court Care Home

We are sorry to hear that you were dissatisfied with the level of care provided to your mother during her short stay at Chestnut Court. We appreciate that you have brought this matter to our attention. While we would have preferred that you had raised your concerns during your mother's stay with us, we could have addressed them and made any necessary improvements. Please be advised that we take all complaints and concerns seriously. We are currently evaluating the refurbishment of the home and examining all other issues to ensure that they do not occur in the future. Our commitment to providing the highest quality care to all residents, regardless of their funding status, is unwavering. We apologise for any inconvenience this matter may have caused you and your family, and we thank you for trusting us to care for your mother.

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Review from Audley F (Son of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for about a year and the care and attention she received is top quality. The staff are patient with her and have taken the time to get to know her personality.
I feel content knowing that my mum is being well looked after which is a weight off our shoulders.
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Review from T M (Daughter of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't have wished for how wonderful all the staff have been, I'm actually going to come back to see the administrator, as she has been so lovely to me.
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Review from E J (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far, the care that Mum requires is being provided. All the staff have been amazing and answer any questions I have.
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Review from P M (Daughter of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We love to say thank you for helping my dad through his care and really being a home from home.
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Review from S P (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time of my mum being a resident at Chestnut Care Home, it has been a breath of fresh air compared to previous care home carers. All staff are all very accommodating in every way. So, thank you for looking after my mum in these late years of her life. I feel comfort knowing she finally has
the care she deserves.
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Review from Donald G (Husband of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife passed. My experience at Chestnut was excellent, from the reception to the carers and nurses that looked after her. Very satisfied, will miss them all.
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Review from C S (Daughter of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was very happy at Chestnut Court and did not want to be discharged. The staff at Chestnut are very good and the home was home away from home.
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Review from Howard F (Friend of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was well looked after the time he was here. He was given a lot of freedom with us. We also had the privilege to feed him, he realised a lot people loved him, staff and visitors.
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Review from P B (Friend of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of visiting my friend was short but sweet - it was a joy to be able to spend quality time with him, to get to know all the lovely, caring staff and to be there to feed him the exceptional food that he loved. He loved to laugh right to when his life ended, he's now at peace sleeping - loved
him.
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Review from Bridget C (Next of Kin) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to express our appreciation for all the staff at Chestnut Court. Our friend was very happy here and he received dignity and kindness from all the staff. Thank you so much for the support of the family too.
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Current Review Score: 8.6 (8.573)

Overview of Review Score

The Review Score of 8.6 (8.573) out of 10 for Chestnut Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.767 for Chestnut Court Care Home is calculated as follows: ( (78 Excellents x 5) + (29 Goods x 4) + (17 Satisfactorys x 3) + (18 Poors x 2) + (21 Very Poors x 1) ) ÷ 163 Ratings = 3.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.806 Points relating to the number of positive Reviews for Chestnut Court Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 10 Positive Reviews ÷ 12.4 = 0.806
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Cathriona

Cathriona Carey

Job Title: Home Manager Joined: 2018

Hi, my name is Cathriona and I am a Registered Nurse with 21 years experience. During my career I have worked in a variety of settings but have worked in a nursing home setting for the last 9 years.


I am originally from Ireland and completed my training as a Nurse there. I moved over to the UK in 2018. I have worked with MMCG since then and have had the opportunity to work my way up the ladder from a Nurse to Deputy, Acting Home Manager and now Home Manager.


I look forward to meeting each of you over the coming weeks. My door is always open for chats or more serious discussions. It is a privilege and a pleasure to now be part of the Chestnut Court Family.

Frequently Asked Questions about Chestnut Court Care Home

What types of Care is Chestnut Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chestnut Court Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at Chestnut Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Chestnut Court Care Home to the centre of Dagenham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut Court Care Home to verify any information. View our terms and conditions. Chestnut Court Care Home has an Enhanced Service - more info.