Chestnut Court Care Home

Frizlands Lane, Dagenham RM10 7YD
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8.6 52 Reviews
  • Chestnut Court Care Home, Dagenham
Chestnut Court is a purpose-built care home offering elderly residential, nursing and dementia care. A professional team has furnished the Home to a high standard, providing elegance and comfort.

The -home from home' feel at Chestnut Court is created by the dedicated staff who have been selected not only for their professional ability but also for their commitment to truly making a difference for the people in their care.

Resident’s rooms are spacious and feature en-suite facilities. The communal areas are at the centre of what makes Chestnut Court a real community, whether it be at meal times or when enjoying activities. There are no fixed visiting hours so friends and family can come and see residents at any time.

Activities are an integral part of the resident’s well being. The activities coordinator encourages and helps residents continue with existing interests and also introduces new hobbies.

The dining experience at Chestnut Court boasts fine home cooking by a professional Chef who has created a menu to reflect the interests and tastes of the discerning residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £826
  • Self-Funded Residential Dementia Care: from £826
  • Self-Funded Nursing Care: from £1244
  • Self-Funded Nursing Dementia Care: from £1244

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Chestnut Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Cathriona Carey (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (0)

Visiting

  • No restriction on visiting hours.

Parking

  • On site parking available.

Chestnut Court Care Home Reviews (52)

8.6

Chestnut Court Care Home has a Review Score of 8.6 (8.640) out of 10, based on 14 reviews in the last 2 years.
Over all time Chestnut Court Care Home has 52 reviews.

Overall Experience
  • 37
  • 10
  • 1
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  • 2
Date Published
  • 52
  • 6
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  • 14
  • 38
Reviewer Connection to Chestnut Court Care Home
  • 20
  • 12
  • 7
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  • 1
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Total of 52, showing 41-52
Review from M C (Son of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with my dad's care, staff are excellent.
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Review from Edward M (Son-in-law of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my father in law every day and found staff and other residents to be of a great nature and staff always willing.
Carers are good and always find time for residents.
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Review from Carol H (Wife of Resident) published on 29 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was only in the home for 7 weeks but the care and kindness he received was second to none. When you have to choose a home for someone you love and care for is a very hard task, but when my daughter and I visited the home without notice we were made to feel very welcome. Myself and family
felt this home was the right choice.
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Review from Lesley B (Friend of Resident) published on 20 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Only had experience for a few weeks but found the staff to be very caring and professional whilst caring for an elderly friend/neighbour who was referred for assessment. Whilst she was there she was admitted to hospital and then returned to Chestnut Court for palliative care was always kept informed
of her progress.


Her room was very clean and I always noticed she was not neglected being washed and changed every time I visited.


The manager went above and beyond her duties. After the patient's death, she contacted the funeral directors for me and took me to register the death as I was not next of kin as her relatives were unable to get here in time and things needed to be arranged in a hurry.
Extremely happy with the care and service provided.

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Review from M L (Son of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This manager was very professional on our attendance.
All staff were very caring for my father at all times. When my father had passed away, staff showed exceptional care and consideration.
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Review from M T (Son of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chestnut Court Care Home was like a family home filled with caring people, management, carers, nursing staff, kitchen staff, cleaners and laundry staff. Everyone was so very kind and considerate and their aim was to please. My congratulations to the nurses who were excellent at treating my mother's
leg. The cleanliness of the whole place and the food was extremely good. I would not hesitate to recommend Chestnut Court and my thanks go out to them all looking after my mother in her final weeks.
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Review from Leslie Y (Husband of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was in the above home for five years and during all that time I found her care to be first class and have always found the staff very friendly and they became friends that I still visit. I would recommend the home.
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Review from Louise T (Granddaughter of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team have done a wonderful job of making my nan feel welcomed as she settles into her new life at Chestnut Court. My nan was extremely apprehensive about leaving her home but the team have provided support and reassurance throughout this whole process. I can not thank them enough
for making my nan feel safe and cared for. Every aspect of this care home works from the activities, food to the cleaning staff. Everyone is just lovely.
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Review from Michael G (Son of Resident) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent three and a half weeks here as respite care. The staff were extremely friendly and nothing was too much trouble. The management were also very helpful. Food was good and day activities were planned to keep up spirits. Overall, the rooms, gardens and general areas were all good to excellent
- would highly recommend Chesnut Court as a place where an elderly member of the family would be well cared for.
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Review from Linda L (Daughter of Resident) published on 4 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is in this nursing home and I must say that he is very well cared for. All his needs are met and the endless cups of tea he likes are always there for him. He has dementia and since he was transferred to Chestnut Lodge from hospital he looks so much better, he is always clean and tidy, his
room, bed etc are all spotlessly clean. All our family are so grateful to all the staff and we would like to give them all a very big thank you.
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Review from David H (Son of Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since May 2016 to the present day, we have found the staff and management to be attentive, caring and helpful. On our visits he is always presented well, fed well, and attended to when required. His room is kept clean and tidy, which is nice to go into. All areas are kept clean by cleaning staff.
A good variety of food is served each day.
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Review from Iris D (Daughter of Resident) published on 27 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91 year old Mum was in Chestnut Court for 7 weeks while she recovered from a cracked pelvis. For the first 4 weeks she had to remain in bed while her bones healed. She is now back in her own home and getting around with just the aid of a walking stick.


Right from the first meeting with the Manager

I felt reassured that we had chosen the right place for Mum. She showed great empathy towards Mum, and was extremely helpful in getting a promised hospital appointment when everyone I contacted in the NHS seemed unable to help. She even gave me her mobile number so that if there were any problems I had a way to contact her directly.


All of the nursing and care staff at the home treated Mum with dignity and respect, and would often pop into her room for a little chat. My Mum appreciated the fact that the food menus were flexible, and they always tried to accommodate her requests for something different.


I think the best thing I can say about the home is that when I took my Mum home, she said that if ever she needed to go into a care home again, she would be happy to go back there.


Please note that I cannot correctly rate the Activities as Mum did not wish to take part in any, and I cannot rate general Value for Money as Mum's own stay was funded by the NHS.

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Current Review Score: 8.6 (8.640)

Overview of Review Score

The Review Score of 8.6 (8.640) out of 10 for Chestnut Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.834 for Chestnut Court Care Home is calculated as follows: ( (86 Excellents x 5) + (24 Goods x 4) + (14 Satisfactorys x 3) + (18 Poors x 2) + (21 Very Poors x 1) ) ÷ 163 Ratings = 3.834
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.806 Points relating to the number of positive Reviews for Chestnut Court Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 10 Positive Reviews ÷ 12.4 = 0.806
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Cathriona

Cathriona Carey

Job Title: Home Manager Joined: 2018

Hi, my name is Cathriona and I am a Registered Nurse with 21 years experience. During my career I have worked in a variety of settings but have worked in a nursing home setting for the last 9 years.


I am originally from Ireland and completed my training as a Nurse there. I moved over to the UK in 2018. I have worked with MMCG since then and have had the opportunity to work my way up the ladder from a Nurse to Deputy, Acting Home Manager and now Home Manager.


I look forward to meeting each of you over the coming weeks. My door is always open for chats or more serious discussions. It is a privilege and a pleasure to now be part of the Chestnut Court Family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut Court Care Home to verify any information. View our terms and conditions. Chestnut Court Care Home has an Enhanced Service - more info.