Clairleigh has been awarded with a 'Commend' status by Gold Standards Framework for End of Life Care (2016).
Clairleigh has been awarded 'Outstanding' in 'well-led' by the Care Quality Commission (2015).
The proprietors and staff would like to extend a warm welcome and invite you to visit Clairleigh at any time. They hope you find the information in the listing both informative and useful.
Clairleigh is a spacious, comfortable purpose built nursing home situated in the suburb of Wildmore green it is nine miles south-east of the centre of London and within walking distance of Bromley town centre.
The layout of the home is specifically designed to provide a safe and pleasant environment.
Clairleigh Nursing Home aims to provide the finest nursing care for residents. Clairleigh is equipped with all the facilities necessary to make a residents stay comfortable and beneficial.
Professionals offer an exceptionally high standard of care for the elderly frail, physically handicapped, post-operative and convalescent residents.
Clairleigh provides care for 50 residents, 48 single and 2 shared rooms all with en-suite shower facilities. Each room is provided with Nurse Call Bell, TV and telephone points.
The home has lounge facilities on each floor with a T.V lounge, Clairleigh's main attraction has always been it's beautiful garden. Recently we have added a cinema room, library, activities room, hairdressing salon, and a new dining and bistro area. There is a new patio area overlooking the beautiful gardens. The home has been completely refurbished and was re-launched by the local Mayor in July 2018.
Owner: Palmgrange Ltd
Person in charge: Sue McGrady (Home Manager)
Local Authority / Social Services: London Borough of Bromley Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users
Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 48
Shared Rooms: 1
Rooms with ensuite WC: 48
Weekly Charges Guide: Nursing Care Single £1200 – £1600 , Nursing Care Shared (per person) from £875 (These prices are only a guideline, please contact Clairleigh Nursing Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Trains
Our closest train station is Sundridge Park, to get to the Home walk down Plaistow Lane
Bus
From Bromley North you can get a 261 and from Bromley South you can get a 162, get off at Plaistow Lane bus stop. the bus stop is at the bottom of Plaistow Lane.
Visiting:
Visitors welcome to come any time but please be advised that meals times can be very busy.
Parking:
Parking for visitors
Latest Care Quality Commission* Report on Clairleigh Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.7 out of 10 for Clairleigh Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Clairleigh Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.597 for Clairleigh Nursing Home is calculated as follows: ( (199 Excellents x 5) + (80 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 298 Ratings = 4.597
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.15 Points relating to the number of positive Reviews for Clairleigh Nursing Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10 Target = 0.400
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Clairleigh Nursing Home has a Review Score of 8.7 (8.747) out of 10 and an Average Rating of 4.6 out of 5 from 25 Reviews over all time
Review submitted on 6 September 2018 from a Postal Card by S G (Daughter of Resident). on Thursday 6 September 2018 . Relates to August 2018.
Excellent facilities. Amazing staff, caring, respectful, willing to help with all concerns. It's a pity the minimum wage is all that the carers receive, it should be more!
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 29 July 2018 from a Website Submission by Julie H (Resident). on Sunday 29 July 2018 . Relates to July 2018.
Absolutely beautiful caring home. Caring compassionate staff clean and tidy nothing but praise for this nursing home 5 star
Thank you for looking after our mum truly caring staff until our mum sadly passed
Would love highly recommend xxx
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 23 July 2018 from a Postal Card by Micheal S (Son of Resident). on Monday 23 July 2018 . Relates to July 2018.
They gave proactive advice in a friendly way. The room was clean, light and airy.
The staff (all of them) and management went out of their way to make mums stay as pleasant as possible. They took the trouble to get to know mum- she wasn't just an elderly sick person.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 9 November 2017 from a Postal Card by S C L (Friend of Resident). on Thursday 9 November 2017 . Relates to September 2017.
Clairleigh Nursing Home provides excellent nursing care and support in a calm and pleasant environment. The staff are efficient whilst still being warm and friendly.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 1 August 2017 from a Postal Card by Terence C (Friend of Resident). on Tuesday 1 August 2017 . Relates to July 2017.
From my first visit in May, I was made to feel very welcome. I went unannounced and the staff I met were all helpful. My friend was being well looked after and had only good things to say about the home and the people looking after him. He likes to go in the garden and as he is in a wheelchair, they always find time to take him out there. He likes the activities and quizzes. I am welcome to visit anytime, any day and there is always tea and coffee on hand. This is a very good care home with excellent management and staff.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 25 July 2017 from a Postal Card by P S (Resident) assisted by family/friend. on Tuesday 25 July 2017 . Relates to July 2017.
The staff are very kind and helpful. They give a very good level of care. Food is of a good standard. Menu varies. Always given a choice. My room is of a very good standard and is kept clean.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 25 July 2017 from a Postal Card by Gaynor H (Sister of Resident). on Tuesday 25 July 2017 . Relates to July 2017.
The entire team are always extremely welcoming when I visit my brother. I feel they know him as a person, not just a patient. He appears to be clean and well fed and his clothes are clean. The home is currently undergoing extensive building work, however, my brother's room is always clean. My brother says that the staff are all very kind. When I visit they are often having a laugh with him and other residents.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 19 July 2017 from a Postal Card by Amy M (Resident) assisted by family/friend. on Wednesday 19 July 2017 . Relates to July 2017.
Very organised, overall very agreeable. Activities sufficient and appropriate. Staff are very friendly and helpful. The environment has very high standards of cleanliness and care. Very well managed, relatives and friends always made to feel welcome.
How likely would you be to recommend Clairleigh Nursing Home? Likely
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Review submitted on 8 June 2017 from a Postal Card by C W (Daughter of Resident). on Thursday 8 June 2017 . Relates to May 2017.
My mother who was a resident at Clairleigh Nursing Home, died on the 20th of May. She was there for only three and a half months but was extremely frail and ill. During that time, she was cared for with great kindness and at the end, the staff were wonderful. I have rarely witnessed such tenderness and compassion from every level of personnel and they were an immense comfort to me at my time of loss. I cannot speak highly enough of them.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 15 May 2017 from a Postal Card by Margaret S (Sister of Resident). on Monday 15 May 2017 . Relates to May 2017.
Since my sister has been in Claircleigh Nursing Home (2 years) she has been well cared for as she is completely bedridden. Since she came here there has been considerable building, extension work going on. Despite these difficulties, the staff have all coped well and with cheerfulness.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 15 May 2017 from a Postal Card by Mary G (Resident). on Monday 15 May 2017 . Relates to February 2017.
Grateful to them for having me here. Other people in the same condition.
Lovely staff.
How likely would you be to recommend Clairleigh Nursing Home? Likely
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Review submitted on 15 May 2017 from a Postal Card by Richard W (Brother of Resident). on Monday 15 May 2017 . Relates to May 2017.
Very caring and very comfortable home.
How likely would you be to recommend Clairleigh Nursing Home? Likely
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Review submitted on 8 May 2017 from a Postal Card by A M (Son of Resident). on Monday 8 May 2017 . Relates to April 2017.
Management and staff are caring and considerate. Home is undergoing development but having said that the residents come first. Frequent activities e.g singing.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 5 May 2017 from a Postal Card by A G (Son of Resident). on Friday 5 May 2017 . Relates to March 2017.
My father has been a resident for one year and during that time I have found the home to be an excellent environment with very caring staff and everyone is always helpful. There have been two occasions when my father had falls and I was contacted by the home so I am happy that the resident's welfare and safety are maintained. Although the building works have been ongoing throughout the past year and the residents have not suffered at all although visitors parking at the home has been difficult at times. The programme of activities has been excellent including some visiting entertainers and on some occasions, visits to theatres have been organised.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 4 May 2017 from a Website Submission by Sarah G (Granddaughter of Resident). on Thursday 4 May 2017 . Relates to May 2017.
My Grandmother has been at Clairleigh for nearly two years, we have found the home to very friendly caring and understanding to individual residents needs.
The staff often go above and beyond to ensure that the residents are happy, relaxed and treated with the utmost dignity.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 27 April 2017 from a Postal Card by Jennifer O (Daughter of Resident). on Thursday 27 April 2017 . Relates to April 2017.
My 89-year-old is well cared or, she is happy with how she is looked after and very grateful for the lovely carers at the home. It is well managed and the activities supervisor is exemplary. My Mum always smells lovely and is always treated with dignity, however, she behaves herself. Thank you Clairleigh for all the care you have given my mum for over two years and continue to provide.
How likely would you be to recommend Clairleigh Nursing Home? Likely
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Review submitted on 25 April 2017 from a Website Submission by Paul B (Son of Resident). on Tuesday 25 April 2017 . Relates to April 2017.
My mother has been a resident for almost three years and has received extremely good care and attention. Many of the staff have been exceptional in their dedication and sensitivity and have gone beyond their job requirement to make the residents feel safe and cared-for.
Major building work has recently cramped the lounge areas temporarily, but the activities manager has done sterling work in keeping the residents entertained and motivated.
I feel very confident that my mother is in safe hands.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 21 April 2017 from a Postal Card by P B (Son of Resident). on Friday 21 April 2017 . Relates to April 2017.
This is a very clean, well-managed home with caring staff. My mother enjoys her surroundings and is particularly complimentary about the staff, the food and her room. The home has been undergoing major renovations and this has not affected the quality of the services provided. It has a warm and friendly atmosphere.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 12 March 2017 from a Website Submission by Phil (Son of Resident). on Sunday 12 March 2017 . Relates to March 2017.
I'm very pleased we have chosen Clairleigh for our mother at this stage of her life. Particularly considerate and effective management support/assistance has been provided to our family, providing reassurance at a testing time for all concerned. Good liaison with local hospital and GPs is evident. Caring and friendly nursing staff are always present to attend to mum's needs, with careful and respectful attention provided.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 12 March 2017 from a Website Submission by S T (Daughter of Resident). on Sunday 12 March 2017 . Relates to March 2017.
Clairleigh Nursing Home is a wonderful and unique nursing home. As soon as I went there I knew it was the right place for my mum. The building is beautiful with a very homely atmosphere. However, what makes Clairleigh really special is it's amazing and wonderful set of staff. They are truly dedicated, caring and kind and do everything they can to help. I know that my mum is in the best possible home - where she is loved and I can have the piece of mind and trust that she will always receive excellent care.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 10 March 2017 from a Website Submission by M H (Son of Resident). on Friday 10 March 2017 . Relates to February 2017.
My mother has been at Clairleigh Nursing Home for just over two years. She has received consistently good care which has resulted in her being very much part of the care home family. There has been a lot of change at Clairleigh, not only staff but major building works. Overall, this change has been handled well. My mother does not have dementia, so is not "the norm" when compared to most of the other residents. However, Claireleigh has respected and maintained my mother's dignity and provided stimulation that is essential.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 9 March 2017 from a Website Submission by Linda H (Daughter of Resident). on Thursday 9 March 2017 . Relates to March 2017.
Clairleigh Nursing Home just works. From the moment you walk in it just feels right. It is like home - not a care home or a nursing home - just home. From the amazing staff to the facilities and atmosphere you can't go wring with Clairleigh. Mum has been there for 18 months and there has been several changes but I have never doubted the ability of the staff to give the very best to all the residents. They genuinely care and it helps me sleep at night knowing that mum is in safe hands.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 3 November 2015 from a Website Submission by Diana O (Daughter of Resident). on Tuesday 3 November 2015 . Relates to November 2015.
The home itself is very welcoming and comfortable, a real home from home. It has beautiful gardens, the food is good and all the residents are kept nice and they all look very happy.
Sadly Mum was only at the home for 3 weeks before she passed away. I could not have wished for better care in her final days. She was treated with great care dignity and respect and the staff were genuinely upset at her passing. There was no rush for us to leave and the Manager is a genuinely nice caring person. I would highly recommend this home to anyone.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 28 October 2015 from a Website Submission by Carol P (Niece of Resident). on Wednesday 28 October 2015 . Relates to October 2015.
My aunt came to Clairleigh in April 2015.
The welcome she received was lovely and every member of staff made her feel so much at home. The standard of her room was excellent and I could not have wished for better care for her. Nothing was ever too much trouble and the carers and all nursing team went beyond expectations.
The manager was available to answer any questions. Thank you so much.
How likely would you be to recommend Clairleigh Nursing Home? Extremely Likely
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Review submitted on 20 October 2015 from a Website Submission by Valerie G (Daughter of Resident). on Tuesday 20 October 2015 . Relates to October 2015.
My mother is currently a resident at Clairleigh Nursing Home. She is unable to walk and needs assistance with almost everything.
The staff - nurses and carers are first class. They really seem to genuinely care about their residents and try to make life enjoyable for them. My mother is treated with patience, dignity and respect and I want to thank the staff at the Clairleigh for all their help.
Mum's room is lovely with a nice view of the garden. The food is good too.
If there is a medical problem with mum then one of the nurses always telephones to let me know what is happening.
I would be happy to go to the Clairleigh as a resident if and when I become infirm.
How likely would you be to recommend Clairleigh Nursing Home? Likely
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Job Title: Owner of the Home
Joined: 2011
Description:
Mr. and Mrs. Bains purchased Clairleigh Nursing Home in 2011. They have since invested their time and energy to bring the home to a very high standard. They take a keen interest in the well-being of the home and visit regularly making themselves known to the residents that live here. Clairleigh has developed an excellent reputation in the area for its high standards of quality care, and friendly and homely atmosphere.
Job Title: Owner of the Home
Joined: 2011
Description:
Mr. and Mrs. Bains purchased Clairleigh Nursing Home in 2011. They have since invested their time and energy to bring the home to a very high standard. They take a keen interest in the well-being of the home and visit regularly making themselves known to the residents that live here. Clairleigh has developed an excellent reputation in the area for its high standards of quality care, and friendly and homely atmosphere.
March 2016
January 2016
April 2015
March 2015
April 2013
October 2012
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