Fern Gardens Care Home

Fern Grove, Off Hounslow Road, Feltham TW14 9AY
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9.4 65 Reviews
  • Fern Gardens Care Home, Feltham
Fern Gardens is a specialist home providing a variety of quality care, including 24-hour residential care, dementia care and additional support for those with more complex needs such as mental health conditions.

The home is a modern two-storey building, with 92 en-suite bedrooms with modern décor and up-to-date facilities, as well as a number of communal areas in which residents can enjoy the light and space.

An experienced and multicultural care team work hard to adapt to the varying needs of the residents, with a broad activities programme designed for the hobbies and interests of the residents.

The home has a secure outdoor space, with pathways for gentle walks and ample seating allowing for enjoyment of the fresh air. Residents have good access to local facilities and shops as they are supported to remain independent for as long as possible.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1397 – £1700
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • Self-Funded Nursing Care: £1400 – £1700
  • Self-Funded Nursing Dementia Care: £1400 – £1699
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Nursing Care: £1400 – £1699
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1700

These prices are only a guideline, please contact Fern Gardens Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Vincent Munizea (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (92)

Visiting

  • Visiting times are open but please respect protected meal times (8-9.30am, 12pm to 1pm and 5.30pm to 6.30pm). Please do not visit during these times as nutrition of the residents is a focus.

Parking

  • Free on-site parking.

Fern Gardens Care Home Reviews (65)

9.4

Fern Gardens Care Home has a Review Score of 9.4 (9.395) out of 10, based on 19 reviews in the last 2 years.
Over all time Fern Gardens Care Home has 65 reviews.

Overall Experience
  • 44
  • 14
  • 4
  • 1
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Date Published
  • 65
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  • 19
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Reviewer Connection to Fern Gardens Care Home
  • 20
  • 9
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  • 2
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  • 1
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Total of 65, showing 41-60
Review from M H (Son of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was very reluctant to come initially but since coming has been quite quickly settled. Good staff, hard working and helpful.
Reply from Harry Inglis, RM at Fern Gardens Care Home

The team do their best and we're glad to hear Dad is settling and adapting!
Best wishes
Harry

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Review from C Q (Nephew of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's all fine and great - wonderful.
Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you! Appreciate the time taken to do the feedback.

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Review from M L (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Fern Gardens for over two months now and I cannot fault his care. The staff all go above and beyond to make sure dad's health and welfare is looked after and also support us as a family. Thank you Fern Gardens team.
Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you for your kind words and review. Staff do go the extra mile and its nice to hear this is felt across the board.

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Review from Darren C (Son of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When our sweet mum came to you the dedication from all staff was so lovely. It gave us peace of mind that mum was safe and being looked after. Such friendly staff all the time and mum did hook on to a couple in particular. Bless her. Mum was always so looked after from the freshly cleaned clothes we
brought in and cleaned by their laundry. Fresh food prepared on-site and great variation of food. Mum loved her tea and never went wanting for a cup. Even we were treated so nicely while in with mum many times a week. The facilities there are excellent from the therapy dog and their own hairdresser's room with the mirrors and chairs nice touch. The garden is beautiful safe and quiet. Mum loved the garden We spent so much time walking around there. The resident's rooms are cosy, bright, safe and have modern ensuites also. The dedication from all staff was second to none. We were happy that Mum had her dignity every day. Thank You from her Family.
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Review from Teresa C (Niece of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was transferred to Fern Gardens from hospital. She has been treated with care and dignity and has flourished. I have been impressed by the friendly, professional staff. The home is kept very clean and warm, and the atmosphere is inviting and caring.
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Review from C H (Son of Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy. The staff are friendly and do all they can for my father. Good respect.
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Review from Ceara K (Daughter-in-law of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been at Fern Gardens for around two months. The nurses and care staff are amazing, they cannot do enough for him and for the family when we visit. They are like angels. He has settled very well and is very happy here. The manager has been very supportive.
Reply from Harry Inglis, RM at Fern Gardens Care Home

"They are like angels" - this has really touched the hearts of the staff. We greatly appreciate your time taken reviewing us.

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Review from Isabel C (Friend of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit today and found that my friend was in good shape. Looking well and as contented as she can be. The staff were very kind and friendly, I feel happy that she is in good hands.
Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you Isabel for your review. As the home has only recently re-opened for admissions it is gratifying to receive this feedback.

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Review from C N (Niece of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the short time I have experienced the everyday workings of this care home, I am very impressed. The staff are very attentive and caring. My aunt has settled very well and is very happy with the meals. From the many activities she takes part in I know her mental care is stimulated. Everywhere looks
very clean and security seems good.
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Review from P C (Daughter of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited the home several times and each and every one of the staff are so kind and do their job very well. The maintenance man is always there to lend a hand. The home is modern and well maintained just cannot fault it thanks to all for looking after my mum and all the other residents from her
daughter and son-in-law. Thanks again so happy.
Reply from Harry Inglis, R M at Fern Gardens Care Home

Thank you for your kind review. It's always unique and appreciated when significant points are singled out.

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Review from Joseph L (Respite Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For me, this place is basically, here's what I'd say. if I could champion this place for families to send their loved ones this place would be it. Places like this would never need a "secret shopper" because this is excellent. I would definitely not fear from recommending this home.
When I first came
here I was utterly completely terrified of a 'care home' idea but after over a month the phase left. If now at all I was ever to stay permanently I would return to, thank you for the stay.
Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you for your thoughtful review.
You were an absolute pleasure to have.

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Review from S A (Wife of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At first, I was upset that he was sent to a care home. It was difficult for me and the place is far. It is the first time he was away in 20 years, but now I see he is satisfied with you here. I can now easily return home from my visits here as there are no complaints from him. He is comfortable with
this place and all the staff here. The only difficulty is taking a taxi to come here. Thank you, my husband here is all satisfied. Thank you all for keeping him happy and peaceful. Thank you very much for helping me at all times as well.
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Review from Kate S (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff here have been fabulous with Dad joining at easter. From the meeting before he arrived to all the regular telephone updates since. They have all listed to our knowledge of Dad as a family and adapted to get the best out of our dad.
Lovely staff, nothing is too much for Dad and our whole
family. Thank you Fern Gardens Care Home.
Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you, whilst we have not met, the feeling is mutual. Thank you for your feedback and kind words.

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Review from J C (Daughter of Resident) published on 8 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and caring staff.
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Review from Chris H (Son-in-law of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always treated courteously and looked after to the best of their detail.
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Review from S J (Sister of Resident) published on 14 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The room is spacious and comfortable, having a toilet in the room is really perfect for a resident. The staff are really trying their best to look after residents considering lots of residents do have difficult needs from one and another. Overall for someone who has to live there for 365 days a year
they need a comfortable room with a private toilet and some help from staff who cares enough. In my point of view, Fern Gardens Care Home is a really good place for residents.
Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you for your review. The team have and continue to provide the best possible to all our residents!

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Review from B D (Son of Resident) published on 9 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers were helpful, my mother thought they were very nice and caring. Her room was warm and always clean.
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Review from B F (Wife of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is good, some things needed attention but it has been sorted. All staff are very excellent.
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Review from S T (Daughter of Resident) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was transferred to Fern Gardens from the hospital in March 2021 and from the start, she was looked after with care and compassion by the staff, making every effort to ensure her family was kept informed during the pandemic restrictions. Over the last months, the manager has been very helpful towards
our family during the difficult time. Mum was always comfortable, relaxed and happy with the staff.
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Review from Samantha (Friend of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is a lovely home with very carrying staff treating the residents with dignity and respect. The management team are open to discussion and willing to put effort to continually improve the resident's welfare.
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Current Review Score: 9.4 (9.395)

Overview of Review Score

The Review Score of 9.4 (9.395) out of 10 for Fern Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.525 for Fern Gardens Care Home is calculated as follows: ( (155 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 217 Ratings = 4.525
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.87 Points relating to the number of positive Reviews for Fern Gardens Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 16 Positive Reviews ÷ 18.4 = 0.87
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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