Fern Gardens Care Home

Fern Grove, Off Hounslow Road, Feltham TW14 9AY
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9.4 65 Reviews
  • Fern Gardens Care Home, Feltham
Fern Gardens is a specialist home providing a variety of quality care, including 24-hour residential care, dementia care and additional support for those with more complex needs such as mental health conditions.

The home is a modern two-storey building, with 92 en-suite bedrooms with modern décor and up-to-date facilities, as well as a number of communal areas in which residents can enjoy the light and space.

An experienced and multicultural care team work hard to adapt to the varying needs of the residents, with a broad activities programme designed for the hobbies and interests of the residents.

The home has a secure outdoor space, with pathways for gentle walks and ample seating allowing for enjoyment of the fresh air. Residents have good access to local facilities and shops as they are supported to remain independent for as long as possible.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1397 – £1700
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • Self-Funded Nursing Care: £1400 – £1700
  • Self-Funded Nursing Dementia Care: £1400 – £1699
  • RESPITE Self-Funded Residential Care: £1400 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Nursing Care: £1400 – £1699
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1700

These prices are only a guideline, please contact Fern Gardens Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Vincent Munizea (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (92)

Visiting

  • Visiting times are open but please respect protected meal times (8-9.30am, 12pm to 1pm and 5.30pm to 6.30pm). Please do not visit during these times as nutrition of the residents is a focus.

Parking

  • Free on-site parking.

Fern Gardens Care Home Reviews (65)

9.4

Fern Gardens Care Home has a Review Score of 9.4 (9.395) out of 10, based on 19 reviews in the last 2 years.
Over all time Fern Gardens Care Home has 65 reviews.

Overall Experience
  • 44
  • 14
  • 4
  • 1
  • 2
Date Published
  • 65
  • 1
  • 1
  • 19
  • 46
Reviewer Connection to Fern Gardens Care Home
  • 20
  • 9
  • 7
  • 6
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 61-65
Review from Bev S (Daughter of Resident) published on 11 February 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
Awful experience. The quality of this home is not good in my opinion. More staff are needed and training is required too.
Reply from Harry Inglis, R M at Fern Gardens Care Home

Dear Bev, the views of all service users and their families are important to us.
It is a shame that you feel this way, considering that some of our staff work long and hard hours and are trained to do the work they do - in what can sometimes be a challenging environment.
It would be beneficial if we can meet to discuss your concerns and I would be obliged if you could make contact with the administrator to arrange for a convenient time to do so. Kind regards.

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  • Treated with Dignity
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  • Value for Money
Review from Jaan S (Daughter of Resident) published on 13 May 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Poor care, medication not given at required times, no dignity given to the residents. Management are not aware of staff activities. Have nothing positive to say about this home.
Reply from Harry Inglis, R M at Fern Gardens Care Home

Dear Jaan,


I'm sorry you feel this way and have chosen to leave this rating and comment. I would welcome you to contact me via the home and I will personally address the issues.


Yours sincerely
Harry

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Review from John A (Son of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to a care home and with my mother having many special needs, I have been impressed. All the staff, without exception. Night and day have been very helpful and friendly.
We have a very difficult, demanding neighbour and the staff's patience and tolerance is to be admired.
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Review from Lai H (Daughter of Resident) published on 26 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you for looking after my dear father during the last 3 weeks of his life. He was always clean and well presented and whenever I visited, I was often offered a "Cup of tea?", even when the tea trolley wasn't making its rounds. Thank you for your care and vigilance, time in answering all my questions
and compassion during his final days, you cared for my father when I couldn't.
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Review from Donald B (Partner of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some days better than others. Some staff very good. Others need more training. Really need some good nurses try to keep calm when dealing with some carers, others very good.
Reply from Sean Haely, Home Manager at Fern Gardens Care Home

Thank you for taking the time to give us feedback of your experience with the home. We strive to offer the very best care possible, and are pleased that you have some positive comments about our staff. We take on board your additional comments and should you wish to discuss this further, then please do come and speak to me in the office.
Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.395)

Overview of Review Score

The Review Score of 9.4 (9.395) out of 10 for Fern Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.525 for Fern Gardens Care Home is calculated as follows: ( (155 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 217 Ratings = 4.525
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.87 Points relating to the number of positive Reviews for Fern Gardens Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 92 registered maximum number of service users is 18.4. 16 Positive Reviews ÷ 18.4 = 0.87
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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