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Fern Gardens Care Home

Fern Grove, Off Hounslow Road, Feltham, London TW14 9AY
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Fern Gardens Care Home, Feltham
Fern Gardens Care Home, Feltham
Fern Gardens Care Home, Feltham

Fern Gardens is a specialist home providing a variety of quality care, including 24-hour residential care, dementia care and additional support for those with more complex needs such as mental health conditions.

The home is a modern two-storey building, with 92 en-suite bedrooms with modern décor and up-to-date facilities, as well as a number of communal areas in which residents can enjoy the light and space.

An experienced and multicultural care...  

Care Provided by Fern Gardens Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 92 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,397 - £1,700£1,400 - £1,700
Residential Dementia Care£1,400 - £1,700£1,400 - £1,700
Nursing Care£1,400 - £1,700£1,400 - £1,699
Nursing Dementia Care£1,400 - £1,699£1,400 - £1,700

Contact Fern Gardens Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Vincent Munizea(Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (92)

Visiting

  • Visiting times are open but please respect protected meal times (8-9.30am, 12pm to 1pm and 5.30pm to 6.30pm). Please do not visit during these times as nutrition of the residents is a focus.

Parking

  • Free on-site parking.

Fern Gardens Care Home Reviews (72)

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9.0

Fern Gardens Care Home has a Review Score of 9.0 (8.954) out of 10, based on 11 reviews in the last 2 years. Over all time Fern Gardens Care Home has 72 reviews.

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Showing 72 reviews matching selected criteria
Review from J C (Daughter of Resident) published on 8 June 2022 Submitted via Postal Card
Overall Experience

Very helpful and caring staff.

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Review from Chris H (Son-in-law of Resident) published on 20 April 2022 Submitted via Postal Card
Overall Experience

Always treated courteously and looked after to the best of their detail.

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Review from S J (Sister of Resident) published on 14 March 2022 Submitted via Postal Card
Overall Experience

The room is spacious and comfortable, having a toilet in the room is really perfect for a resident. The staff are really trying their best to look after residents considering lots of residents do have difficult needs from one and another. Overall for someone who has to live there for 365 days a year they need a comfortable room with a private toilet and some help from staff who cares enough. In my point of view, Fern Gardens Care Home is a really good place for residents.

Reply from Harry Inglis, RM at Fern Gardens Care Home

Thank you for your review. The team have and continue to provide the best possible to all our residents!

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Review from B D (Son of Resident) published on 9 March 2022 Submitted via Postal Card
Overall Experience

The carers were helpful, my mother thought they were very nice and caring. Her room was warm and always clean.

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No Rating
Review from B F (Wife of Resident) published on 18 February 2022 Submitted via Postal Card
Overall Experience

It is good, some things needed attention but it has been sorted. All staff are very excellent.

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Review from S T (Daughter of Resident) published on 18 February 2022 Submitted via Postal Card
Overall Experience

Mum was transferred to Fern Gardens from the hospital in March 2021 and from the start, she was looked after with care and compassion by the staff, making every effort to ensure her family was kept informed during the pandemic restrictions. Over the last months, the manager has been very helpful towards our family during the difficult time. Mum was always comfortable, relaxed and happy with the staff.

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Review from Samantha (Friend of Resident) published on 22 March 2021 Submitted via Website
Overall Experience

The home is a lovely home with very carrying staff treating the residents with dignity and respect. The management team are open to discussion and willing to put effort to continually improve the resident's welfare.

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Review from Bev S (Daughter of Resident) published on 11 February 2020 Submitted via Website
Overall Experience

Awful experience. The quality of this home is not good in my opinion. More staff are needed and training is required too.

Reply from Harry Inglis, R M at Fern Gardens Care Home
Dear Bev, the views of all service users and their families are important to us.
It is a shame that you feel this way, considering that some of our staff work long and hard hours and are trained to do the work they do - in what can sometimes be a challenging environment.

It would be beneficial if...  

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Review from Jaan S (Daughter of Resident) published on 13 May 2019 Submitted via Website
Overall Experience

Poor care, medication not given at required times, no dignity given to the residents. Management are not aware of staff activities. Have nothing positive to say about this home.

Reply from Harry Inglis, R M at Fern Gardens Care Home

Dear Jaan,

I'm sorry you feel this way and have chosen to leave this rating and comment. I would welcome you to contact me via the home and I will personally address the issues.

Yours sincerely

Harry

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Review from John A (Son of Resident) published on 27 April 2018 Submitted via Postal Card
Overall Experience
My first visit to a care home and with my mother having many special needs, I have been impressed. All the staff, without exception. Night and day have been very helpful and friendly.

We have a very difficult, demanding neighbour and the staff's patience and tolerance is to be admired.

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Review from Lai H (Daughter of Resident) published on 26 January 2018 Submitted via Website
Overall Experience

Thank you for looking after my dear father during the last 3 weeks of his life. He was always clean and well presented and whenever I visited, I was often offered a "Cup of tea?", even when the tea trolley wasn't making its rounds. Thank you for your care and vigilance, time in answering all my questions and compassion during his final days, you cared for my father when I couldn't.

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Review from Donald B (Partner of Resident) published on 7 March 2017 Submitted via Postal Card
Overall Experience

Some days better than others. Some staff very good. Others need more training. Really need some good nurses try to keep calm when dealing with some carers, others very good.

Reply from Sean Haely, Home Manager at Fern Gardens Care Home
Thank you for taking the time to give us feedback of your experience with the home. We strive to offer the very best care possible, and are pleased that you have some positive comments about our staff. We take on board your additional comments and should you wish to discuss this further, then please do come and speak to me in the office.

Kind regards

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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