
received excellent care but most importantly love and friendshipKate S(Daughter of Resident/Service User)



received excellent care but most importantly love and friendshipKate S(Daughter of Resident/Service User)



Crossways Nursing Home is a 'home from home' provider of 24-hour nursing care. A team of skilled carers takes pride in person-centred methods, for both short and long-term needs, with respite care arranged subject to bed availability. The home has a CQC rating of overall 'Good' with an 'Outstanding' in Well-led (December 2021).
Situated in a quiet, leafy area of Sutton adjacent to a small park, residents are a 15...
Crossways Nursing Home is a 'home from home' provider of 24-hour nursing care. A team of skilled carers takes pride in person-centred methods, for both short and long-term needs, with respite care arranged subject to bed availability. The home has a CQC rating of overall 'Good' with an 'Outstanding' in Well-led (December 2021).
Situated in a quiet, leafy area of Sutton adjacent to a small park, residents are a 15 minute walk from Sutton mainline station and on the S4 and 470 bus routes. Accommodation is provided in two twin bedded and thirty-six single rooms, nineteen of which have en suite facilities. The home has four well-equipped bathrooms, one shower room and separate WC.
Care Provided by Crossways Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Crossways Nursing Home for full pricing details and T&Cs.
Contact Crossways Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Cross Care Services Ltd
- Private Owned
Person in charge
- Sarah Stacey (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Please contact the team to schedule a visit to Crossways Nursing Home.
Parking
- Plenty of free street parking outside the home.
Crossways Nursing Home Reviews (91)
Crossways Nursing Home has a Review Score of 9.9 (9.928) out of 10, based on 28 reviews in the last 2 years.
Over all time Crossways Nursing Home has 91 reviews.
My husband was a resident of Crossways for nearly 4 years and during that time he was treated with care and dignity. As his wife I was always made welcome and was able to enjoy the many activities. Not only were the staff kind to my husband I was always met with kindness.
My husband was a resident of Crossways for nearly 4 years and during that time he was treated with care and dignity. As his wife I was always made welcome and was able to enjoy the many activities. Not only were the staff kind to my husband I was always met with kindness.
Thank you for your kind words. Your review will be shared with all the staff.
Crossways looked after my Mum from November 2020 until she passed away in May 2026. I have nothing but praise for them, they provided everything we could have wished for. As well as the care and support, we have many happy memories of laughter and new experiences, they became a second family. I...
Crossways looked after my Mum from November 2020 until she passed away in May 2026. I have nothing but praise for them, they provided everything we could have wished for. As well as the care and support, we have many happy memories of laughter and new experiences, they became a second family. I will always be deeply grateful.
Thank you for your kind words. They will be shared with all the staff.
My mum's stay at Crossways was very short, after coming straight from hospital, where she had deteriorated over the weeks she was a patient. During her stay she was looked after as I would have liked to be able to look after her myself. Her day to day care was excellent. Mum was always clean and...
My mum's stay at Crossways was very short, after coming straight from hospital, where she had deteriorated over the weeks she was a patient. During her stay she was looked after as I would have liked to be able to look after her myself. Her day to day care was excellent. Mum was always clean and her clothes and room were spotless. We, as a family were always made to feel welcome and even though Mum had challenging behaviour, I cannot fault the staff who cared for her, their patience, understanding and professionalism was outstanding. Thank you to all the staff who made Mum's stay comfortable and her last few days pain free and well looked after.
Thank you for your kind words, they will be shared with all the staff. We strive to create a warm, welcoming environment and it means a great deal to know that you had such a positive experience. Thank you
My dad lived at Crossways for over 3 and a half years. I can honestly say that, despite the tragedy of his dementia, we felt lucky to have found him such a wonderful home. The staff were unfailingly kind, not just to my dad but also to my mum, my brother and I. We were always made welcome and...
My dad lived at Crossways for over 3 and a half years. I can honestly say that, despite the tragedy of his dementia, we felt lucky to have found him such a wonderful home. The staff were unfailingly kind, not just to my dad but also to my mum, my brother and I. We were always made welcome and offered a cup of tea and a biscuit or slice of homemade cake. It felt like being part of a family. The place was spotlessly clean and very well-run. I wouldn't hesitate to recommend Crossways to anyone seeking a home for their loved one.
Thank you so much for taking the time to leave this lovely review. Your kind words will be shared with everyone. It has been a pleasure to support your family and we wish you all the very best.
Mum has been a resident at Crossways for over 6 years and over that time she has always received excellent care but most importantly love and friendship from the staff. Living overseas I only got to see mum occasionally but I could always see that she was well cared for, loved and respected even as...
Mum has been a resident at Crossways for over 6 years and over that time she has always received excellent care but most importantly love and friendship from the staff. Living overseas I only got to see mum occasionally but I could always see that she was well cared for, loved and respected even as her health declined and her dementia advanced. The staff at Crossways have always made me feel welcome and part of the family and helped celebrate those special occasions with fun, laughter and amazing cakes. Knowing how well both mum and dad, who visited mum every day, were looked after eased my mind everytime I had to leave. Dad is still considered part of the Crossways family and I thank the staff for all their dedication over the years.
Thank you for such a lovely review. It was such a pleasure to look after your Mum (and Dad!)
My father lived at Crossways for about a year. Day-to-day care was generally good, and many staff were kind.
However, there were serious concerns around the time of his death. A blood test showed he should have been sent to hospital, but this did not happen and we were informed only the...
My father lived at Crossways for about a year. Day-to-day care was generally good, and many staff were kind.
However, there were serious concerns around the time of his death. A blood test showed he should have been sent to hospital, but this did not happen and we were informed only the following day. He later passed away from a related cause.
We were also given conflicting information about his condition on the day he died, which was very upsetting.
After his death, we asked to be told when his belongings could be collected but were never contacted. My brother later found that his clothes had been disposed of without our knowledge or consent.
While there were positives, these issues around communication and decision-making significantly affected our experience.
We are deeply sorry for the distress caused to you and your family at such a difficult time. We understand how important personal belongings are after the loss of a loved one. This occurred due to a communication breakdown, and we sincerely regret the upset caused. As per our communication with...
We are deeply sorry for the distress caused to you and your family at such a difficult time. We understand how important personal belongings are after the loss of a loved one. This occurred due to a communication breakdown, and we sincerely regret the upset caused. As per our communication with you the items have now been located and await collection.
We have reviewed our procedures to prevent this from happening again.
The team at Crossways supported my mum over the many years she was resident welcoming and supporting my father as well who visited every day. They not only made it mums home but welcomed all of us when we visited inviting us to host a family party in the gardens to mark mums 90th birthday. During...
Crossways is always a joyous place to be with lots of stimulating activities for residents - mum was particularly fond of the visiting animals and nursery group. Although her verbal communication deteriorated staff always treated her with dignity and respect, understanding her likes and dislikes.
They have not only cared for mum, but have also cared for dad, and continue to offer him comfort and friendship since mum's passing just before Christmas. Choosing specialist care for a loved one is never easy but in Crossways we found a truly amazing home.
My mother was a resident for six years and sadly passed before Christmas 2025 following a long period with dementia.
Crossways has throughout this period provided the highest standard of care and personal attention to my mother and my father as non resident.
In my parents time of greatest...
My mother was a resident for six years and sadly passed before Christmas 2025 following a long period with dementia.
Crossways has throughout this period provided the highest standard of care and personal attention to my mother and my father as non resident.
In my parents time of greatest need, Crossways should be commended and thank you to them all.
The Occupational...
The Occupational Therapists kept things lively with stimulating activities, singers visiting, and special celebrations. Zara's homemade cakes always made birthdays feel extra special. And Alex's fabulous barbecues were real highlights - those afternoons brought residents, staff, and families together in such a joyful way.
The nursing staff provided excellent, attentive medical care, and their genuine love and affection for Mum and the other residents was clear in everything they did. The care staff too were always gentle and thoughtful. The office team were equally wonderful.
We can't thank Sarah and the whole team enough for the dedication, love, and professionalism they showed throughout Mum's time there. x
Thank you so much for a lovely review. Your words mean so much to us.
Mum chose to move into Crossways after having enjoyed periods of respite care in the home when we went away on holiday but also having seen and experienced the love and care shown towards my dad who moved into the home in 2020 during Covid. The staff team are all very welcoming and take time to...
Sarah and Lisa hold regular relatives meetings to discuss any changes /seek families views and ideas on how the home can continue to improve the experiences of residents. The home is very well run and a joy to visit and would highly recommend it.
Thank you for your lovely words and review. Your words mean a lot to us.
Crossways...
Crossways supported Mum with incredible care and kindness throughout the years, and Dad got to visit daily. Every birthday and special occasion was celebrated with thought and warmth, hosting our large family with amazing homemade cakes and afternoon tea. They truly made Mum feel loved and included.
What meant the most was how well they got to know Mum as a person, her likes, dislikes, and what brought her comfort. The activities were incredible; there was always something happening. The staff are exceptional. They not only cared for Mum with dignity and respect but have also given Dad incredible friendship and support throughout. We cannot thank you enough for the love and support you have given Mum. x
Thank you so much for the lovely review. Your words mean a lot to us.
From first meeting Sarah the manager of the Home, my sister-in-law was settled
Crossways became Janet's...
From first meeting Sarah the manager of the Home, my sister-in-law was settled
Crossways became Janet's new home and she loved it. She got to know the carers and the staff very well as they were all employed at Crossways.
When I used to visit all the family and her friends we were made so welcome, in fact it felt like my second home as well!
Nothing was too much for them to accommodate for my sister in law. Janet was a very firm believer in Jesus, I knew that this was the right place for her.
She loved the food, which I have to say was excellent.
Due to her condition, she did stay in her room mostly, but this was perfect and everyone was so helpful.
Sadly, but joyfully for her, she has now passed on to be with her Lord Jesus.
The family are so grateful for her time spent at Crossways.
Thank you so much for your lovely words, they really do mean so much
From the moment I walked into Crossways last Christmas, I knew it was suitable for my frail father. He had just been admitted to hospital having lived independently with carers visiting three times a day for the past couple of years. I visited Crossways with my daughter and her partner. Zara...
From the moment I walked into Crossways last Christmas, I knew it was suitable for my frail father. He had just been admitted to hospital having lived independently with carers visiting three times a day for the past couple of years. I visited Crossways with my daughter and her partner. Zara greeted us warmly and gave us a thorough tour of the home, showing us the well-equipped, warm, bright rooms and the lovely communal rooms full of settled and happy residents. The staff were brilliant and there was no doubting their enthusiasm, commitment and empathy. They were friendly to family and visitors and very caring to the residents. Sometimes they faced upset and disoriented residents, as indeed my father certainly was, but they got to know each resident personally and knew what made them comfortable. In fact when i visited after my father passed away (peacefully at the nursing home after 4 months) I was so happy to see the 'upstairs girls' and we had a shriek and group hug. The extra-curricular activities were great - the staff (Lisa and Vanessa) organised trips out, people visiting with petting animals, entertainers and Zara always baked us wonderful cakes for the residents celebrating at the home, with their friends and family. The food was delicious and there was always tea and biscuits in between the lovely food. The office staff led by Sarah and Alex were always on hand to give advice and offer us support and that was extremely comforting at a time when my father was really unhappy and struggling. When he passed away during the night in April, the overnight support me and my husband received was absolutely spot-on. We were given access to my father throughout the evening and were there to say our last goodbyes and see him taken to the funeral directors. I/we cannot recommend Crossways enough - a lovely environment with equally lovely staff. Caroline and family.
Thank you so much for a wonderful review. Your kind words are received gratefully.
All aspects and staff were...
All aspects and staff were exceptional!!!
We could not have asked for better.
Sarah is a great manager and the whole place has such a great team of carers and nurses. My Aunt was at Crossways for around three years and it was only the second home she had ever lived in. She was very happy there and it was so nice that she got to spend the last few years of her life in such an...
Sarah is a great manager and the whole place has such a great team of carers and nurses. My Aunt was at Crossways for around three years and it was only the second home she had ever lived in. She was very happy there and it was so nice that she got to spend the last few years of her life in such an environment.
My lovely dad only stayed for just under three weeks at Crossways. We were so pleased with the level of care given to my dad, but also to us as a family. Crossways is a warm and welcoming haven that I would recommend. The staff are so friendly and a special mention to Sarah, Lisa, Judah and Ibrahim.
My lovely dad only stayed for just under three weeks at Crossways. We were so pleased with the level of care given to my dad, but also to us as a family. Crossways is a warm and welcoming haven that I would recommend. The staff are so friendly and a special mention to Sarah, Lisa, Judah and Ibrahim.
Thank you for the lovely review, it is very much appreciated
My mum was very well looked after during her time at Crossways. The staff were excellent and very caring and the home itself had a very 'homely' and welcoming feel. Mum enjoyed all the activities and entertainment provided and the food was excellent.
My mum was very well looked after during her time at Crossways. The staff were excellent and very caring and the home itself had a very 'homely' and welcoming feel. Mum enjoyed all the activities and entertainment provided and the food was excellent.
Crossways is a fantastic home , and it really is a "home". It's the residents home & all the staff work to make the happy & comfortable and this extends to the residents visitors who are treated like welcome guests
Crossways is a fantastic home , and it really is a "home". It's the residents home & all the staff work to make the happy & comfortable and this extends to the residents visitors who are treated like welcome guests
Thank you for your lovely review. It is very much appreciated
My brother went into the home to recover from a fall , but was very frail we all didn't know how he would be , the staff was brilliant, there took so much care of him, and in his last days they was there to care for him as we couldn't do at home , I got to Thank the staff , they look after him to...
My brother went into the home to recover from a fall , but was very frail we all didn't know how he would be , the staff was brilliant, there took so much care of him, and in his last days they was there to care for him as we couldn't do at home , I got to Thank the staff , they look after him to the end , I will always be grateful and thank you all
Thank you so much for the lovely review, we are very grateful.
My mum came to Crossways in January 2023 - we were so lucky to find this place. The staff are wonderful, friendly, caring and always helpful and approachable. Also the staff were extremely constant - so we got to know them all and they knew mum so well. They did so many different things to make her...
My mum came to Crossways in January 2023 - we were so lucky to find this place. The staff are wonderful, friendly, caring and always helpful and approachable. Also the staff were extremely constant - so we got to know them all and they knew mum so well. They did so many different things to make her feel happy and comfortable. It was such a weight off my mind to know she was being so well looked after. There were lots of different activities to take part in - a Shetland pony even came to visit her in her room! Whenever we took mum out or had events, the staff all knew exactly what was going on - and would prepare her, keep meals and generally help us with everything. We can't thank them enough.
Thank you for the lovely review, we are very grateful
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Crossways Nursing Home.
There are no upcoming events for Crossways Nursing Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Crossways Nursing Home
- 31 Jan 2025Recipient: Crossways Nursing Home
- 01 Mar 2016Recipient: Crossways Nursing Home
Accreditations
There are no accreditations posted yet for Crossways Nursing Home.
Meet the Team (1)

Our team is headed up by Sarah Stacey, who has been in the care industry for twenty years. She joined Crossways in 2010 as the Business Manager and...
Our team is headed up by Sarah Stacey, who has been in the care industry for twenty years. She joined Crossways in 2010 as the Business Manager and became the Home Manager in 2014. Sarah strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and works with the local authority and Sutton Clinical Commissioning Group. Sarah is the nursing home representative for Sutton.
Frequently Asked Questions about Crossways Nursing Home
What types of Care is Crossways Nursing Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Crossways Nursing Home have?
There are 40 Single Rooms.
What are the Facilities & Services at Crossways Nursing Home?
Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Crossways Nursing Home to the centre of Sutton?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crossways Nursing Home to verify any information. View our terms and conditions. Crossways Nursing Home has an Enhanced Service -what an Enhanced Service includes.
