Crossways Nursing Home, Sutton, London
Crossways Nursing Home, Sutton, London
Crossways Nursing Home, Sutton, London

Crossways Nursing Home are 'Home from Home' providers of 24-hour nursing care

A team of skilled carers take pride in person-centred methods, for both short and long-term needs, with respite care arranged subject to bed availability.

The home is credited with Gold Standards Framework and deliver a ‘Gold standard of care’ for all people as they near the end of their Lives.

Situated in a quiet, leafy area of Sutton adjacent to a small park, residents are 15 minutes walk from Sutton mainline station and on the S4 and 470 bus routes.

Accommodation is provided in two twin bedded and thirty-six single rooms, nineteen of which have en suite facilities. The home has four well-equipped bathrooms, one shower room and separate WCs.

Owner: Hopelit UK Ltd

Person in charge: Sarah Stacey (Business Manager)

Local Authority / Social Services: London Borough of Sutton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages from 55 to 105.

Single Rooms: 36

Shared Rooms: 2

Rooms with ensuite WC: 19

Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Crossways Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Crossways Nursing Home has a Review Score of 9.5 (9.471)

The Review Score of 9.5 (maximum of 10) for Crossways Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Crossways Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.596 for Crossways Nursing Home is calculated as follows: ( (87 Excellents x 5) + (51 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 141 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.875 Points relating to the number of positive Reviews for Crossways Nursing Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8 Target = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Crossways Nursing Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Crossways Nursing Home

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Staff at Crossways were kind, pleasant and helpful.
Nothing was too much trouble.
Mum, who never ever wanted to go in a home, arrived at Crossways after being discharged from hospital after a fall and settled well.
Mum slept well, enjoyed the food and attention she was shown.
She was always clean and tidy.

How likely would you be to recommend Crossways Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has settled in so well at Crossways Nursing Home. They are all so caring and it is like an extended family for him.

How likely would you be to recommend Crossways Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father of 93 had a fall back in October 2016 and after a month in hospital was sent to Crossways for rehabilitation. He has had a slow recovery but with the help of staff, nurses and physiotherapist he has gained strength. He has felt very much at home and will be sorry to leave as we have decided to move him closer to home in Dorking. Congratulations to all the staff who have helped him on his way to recovery. Thank you.

How likely would you be to recommend Crossways Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The carers and therapists were kind, helpful and very friendly. There was a lovely atmosphere and effort was made to make it feel like Christmas. There was always someone popping in to make sure everything was ok. If ever I had to go to a nursing home, this would definitely be the one I'd choose.

How likely would you be to recommend Crossways Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Crossways has looked after my mum since June 2016. They have always treated her with the utmost respect and care for her really well and we are so pleased that we found Crossways.
The home is well decorated and my mums room is light, airy and comfortable. She enjoys the varied food just wishes there was more of it.

How likely would you be to recommend Crossways Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I have visited many residents in this home over many years and they have maintained a very high standard of care. Whilst staff come and go they are generally very welcoming, caring and treat the residents with dignity and respect their privacy. I have recommended this home to others who need nursing care.

How likely would you be to recommend Crossways Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

My husband has been treated with courtesy and care since his admission in February 2016. I would like to thank all the management, nursing staff, carers, kitchen staff etc. for their unfailing patience and good humour at all times.

How likely would you be to recommend Crossways Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been cared for at Crossways Nursing Home for six weeks respite after fracturing her hip and then later for eleven months full-time nursing care due to dementia. During these times she has been looked after very well, especially at the end of her life when she was made comfortable, dying peacefully. The staff at Crossways have always been supportive of me as my mother's next of kin.

How likely would you be to recommend Crossways Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father went into Crossways Nursing Home for end of life continuous care with terminal cancer. The family spent every day with him for many hours each day. The care was so very good, the staff were so kind, respectful and treated my father with gentleness especially, lifting him in the hoist and repositioning him in the bed and wheelchair. They managed his pain and made him comfortable at all times. While he had an appetite he loved the food which was delicious well cooked and suitable for my father who sometimes had difficulty chewing. Everyone from the cleaning lady, the office staff, kitchen staff, care staff and medical staff, all treated my father and us the family with kindness, dignity and respect.

How likely would you be to recommend Crossways Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

A wonderful kind and compassionate care home. The staff are very caring and a member of the management staff are always on duty to answer any concerns of care and help we needed.

How likely would you be to recommend Crossways Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the two and a half years of being connected to Crossways Nursing Home I experienced the high standard of care afforded to the residents, and in particular my mother. The support of the management and all the staff was second to none. The friendliness and support given on a regular basis was invaluable.

The management were as approachable as any other member of the staff, which is so important to relatives of the residents, and to enable them to leave the premises feeling assured that there loved ones were genuinely cared for with humanity.

Any concerns one may have, in any manner, were addressed immediately and dealt with, if necessary.

As far as I am concerned, the Crossways Nursing Home are an extremely good example of how all care homes should aspire to be.

Excellent!

How likely would you be to recommend Crossways Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I spent 15 days as a rehabilitation resident following discharge from hospital after a car accident. During my stay I had three different rooms. The first was cold and a bit noisy being next to a staff equipment/supply room, the second better but washing facility was a very small washbasin and no mat for spilled water, so slipping on the wood effect flooring. The third room with excellent en suite and good decor and comfortable chairs. All staff were pleasant, kind and attentive. The food variable, sometimes delicious and piping hot, other times adequate but always vegetables including cabbage, depending on chef on duty.

How likely would you be to recommend Crossways Nursing Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

March 2016

GSF Beacon Award

Recipient: Crossways Nursing Home

Date: Tuesday 01 Mar 2016

more details

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Care Home Idol 2016

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