What types of Care is Crossways Nursing Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Crossways Nursing Home?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crossways Nursing Home to the centre of Sutton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Crossways Nursing Home, 17 Overton Road, Sutton, London SM2 6RA

Review from Andrew C (Son of Resident) published on 12 December 2025 Submitted via Website • Report

Overall Experience

All the staff are amazing. Very attentive, friendly and nothing is too much trouble. They take the time to get to know the residents and the family and were a greet to support to the family as well. I can not rate the staff, care and environment high enough.
All aspects and staff were exceptional!!!
We

could not have asked for better.

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Review from Simon H (Nephew of Resident) published on 12 December 2025 Submitted via Website • Report

Overall Experience

Sarah is a great manager and the whole place has such a great team of carers and nurses. My Aunt was at Crossways for around three years and it was only the second home she had ever lived in. She was very happy there and it was so nice that she got to spend the last few years of her life in such an

environment.

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Review from Melissa C (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

My lovely dad only stayed for just under three weeks at Crossways. We were so pleased with the level of care given to my dad, but also to us as a family. Crossways is a warm and welcoming haven that I would recommend. The staff are so friendly and a special mention to Sarah, Lisa, Judah and Ibrahim.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for the lovely review, it is very much appreciated

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Review from B Y (Son of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

My mum was very well looked after during her time at Crossways. The staff were excellent and very caring and the home itself had a very 'homely' and welcoming feel. Mum enjoyed all the activities and entertainment provided and the food was excellent.

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Review from A Y (Son of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

Crossways is a fantastic home , and it really is a "home". It's the residents home & all the staff work to make the happy & comfortable and this extends to the residents visitors who are treated like welcome guests

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your lovely review. It is very much appreciated

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Review from Valerie O (Brother of Resident) published on 2 December 2025 Submitted via Website • Report

Overall Experience

My brother went into the home to recover from a fall , but was very frail we all didn't know how he would be , the staff was brilliant, there took so much care of him, and in his last days they was there to care for him as we couldn't do at home , I got to Thank the staff , they look after him to the

end , I will always be grateful and thank you all

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you so much for the lovely review, we are very grateful.

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Review from Liz O (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

My mum came to Crossways in January 2023 - we were so lucky to find this place. The staff are wonderful, friendly, caring and always helpful and approachable. Also the staff were extremely constant - so we got to know them all and they knew mum so well. They did so many different things to make her

feel happy and comfortable. It was such a weight off my mind to know she was being so well looked after. There were lots of different activities to take part in - a Shetland pony even came to visit her in her room! Whenever we took mum out or had events, the staff all knew exactly what was going on - and would prepare her, keep meals and generally help us with everything. We can't thank them enough.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for the lovely review, we are very grateful

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Review from Stewart W (Son of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

My mother was very happy during her time in Crossways nursing home.
The staff were extremely kind, gentle and very attentive to mum's needs, whenever I went to visit her she would always have a big smile on her face!

The wide range of activities provided for the residents of Crossways was impressive.
The

dedication and absolute hard work of the staff ensured that, every day, the residents were happily involved in various activities. Staff members were always available to offer help and guidance.

Having had first hand experience of their staff's true dedication and kindness towards their residents, I would strongly recommend Crossways to anyone looking to place a loved one into a care facility.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for the lovely review, we are very grateful

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Review from Sarah M (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report

Overall Experience

All staff went above and beyond to support Mums stay. They were kind, caring and supportive and treated mum with dignity and respect at all times
Crossways's is clean and has a nice friendly atmosphere. We were always made to feel most welcome when visiting. Thank you.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your kind words, it means a lot to us

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Review from P W (Son of Resident) published on 26 November 2025 Submitted via Website • Report

Overall Experience

My mum was well cared for by the wonderful staff who cared about the residents as individuals.
Mum was there for about two and half years and I wouldn't hesitate in recommending the Crossways nursing home to anyone.

Reply from Sarah Stacey, Manager at Crossways Nursing Home

Thank you for your kind words, it means a lot to us

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Review from M S (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

The care staff's attention is to be applauded, and nothing is too much trouble to make mum's life comfortable and happy.
We could not feel more relieved and happy with the change in her well-being brought about by the change in her environment, excellent nursing care, and wonderful staff.
The whole

team's kindness, compassion, and perseverance have provided mum with a wonderful new lease of life and incredible support and respite for us as a family. The attention to detail is first-class and there are many activities for mum to participate in which she enjoys.
The care home staff think of everything and it is such a lovely place to visit. Thank you!

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Review from Susan H (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

My mum moved to Crossways Nursing Home in November 2020 during the Covid lockdown period, a far from ideal time. We were very lucky, Crossways couldn't have done more to make us all welcome. Since then, the care and kindness mum has received has been exceptional, covering all aspects of her well-being

from practical/personal care to simulation through activities. I have confidence that she is safe and happy, and I am sure she is living the best life she can given her various disabilities.

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Review from Nasser E (Nephew of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

My aunt has been a resident at Crossways Nursing Home for a few years. She has vascular dementia and Alzheimer's disease and is sadly at the latter stages, so unable to do anything for herself and is non-verbal now. I visit every week on different days and at different times. She always looks well cared

for and comfortable, often having just had her hair done! Everyone who works there is so kind and caring - the very best of carers. Someone is always available to talk to and share any worries or concerns - they show me, and previously my uncle, such kindness and compassion. They always celebrate my aunt's birthday, including a cake with candles! I would unreservedly recommend them to anyone who has a loved one needing residential care. I have peace of mind knowing my aunt is in the very best place possible.

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Review from Michael C (Son of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident of Crossways Nursing Home for nearly two years now, during which time my life has become so much less stressful and easy to manage knowing that she's in such a caring, kind and wonderful place, with an incredible range of activities, events and just general day to day entertainment

to give her and the other residents the best possible life. Having attended various events and activities, it's clear to see how much the management and staff care about the residents, which is very comforting and of great peace of mind. I could not recommend Crossways any higher than it's a most wonderful care home. Thank you!

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Review from Jansis B (Wife of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

I have a long term connection with Crossways Nursing Home.
The care and understanding is so very good.
You always get a warm welcome when you enter the home.
All the staff from the manager to the cleaners etc will always greet you with a smile and say hello.

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Review from Jan D (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report

Overall Experience

I can't praise Crossways Nursing Home enough for all they've done for my mum during the past 18 months. Mum had Alzheimer's and I feel so lucky that she could live at Crossways. The carers were patient and adapted their care to mum's needs brilliantly, keeping her safe and calm. I could pop in whenever

I wanted and was always greeted with a smile and familiar faces.
Everything the manager said she would do, she did without being chased.
The activities team were great and there was music, crafts and outings to enjoy. They included every resident, actively engaging with the local community - schools, nurseries and other care homes. Even the local fire brigade team pop in regularly to visit a retired fireman for a cuppa!
When mum passed away, I couldn't fault them. The nursing care was excellent. The team were kind, compassionate and communicated exactly what to expect.
I have absolutely no hesitation in recommending Crossways.

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Review from Angela G (Niece of Resident) published on 2 July 2024 Submitted via Website • Report

Overall Experience

Last year I had to face the decision that it was no longer safe for my aunt to remain in her own home. I visited a number of care homes in the area and knew the minute I walked through the door at Crossways and spoke to the manager that my aunt would be happy and safe. Once there, my aunt never mentioned

home again.
I cannot thank the manager and the team enough for the kindness and care given to my aunt.
The team does go the extra mile and the manager and the team are wonderful.

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Review from D H (Daughter of Resident) published on 3 June 2024 Submitted via Website • Report

Overall Experience

From the first day Mum went into Crossways Nursing Home we felt comfortable with them taking over her care from the hospital. Staff have always been there close by and always encouraged her. Mum had Lewy Body Dementia and her moods were up and down. The staff all kept us updated on her health. During

lockdown, they ensured Mum spoke to me on a regular basis by video call on a member of staff's phone. If Mum was upset she could always speak to me or video call. Right up to her last days, the staff included me on all that was happening. The support I got after her passing was also so much appreciated. I so miss her but also the staff too. You don't realise how much until they are no longer with you.

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Review from Neil H (Son-in-law of Resident) published on 26 February 2024 Submitted via Website • Report

Overall Experience

My mother-in-law had been a resident at Crossways for five years and suffered from Lewy Body dementia. From day one the care and attention she received has been first class. Not only did they care for her but also the members of her family who were always made very welcome during visits. The family

were always kept updated with her progress. Unfortunately, my mother-in-law passed away in October and the first-class care she and her family received even after her passing continued. The family have no hesitation in saying that it was very obvious she was loved by all the care staff and management. Thank you to Crossways.

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Review from Noreen B (Sister of Resident) published on 31 January 2024 Submitted via Website • Report

Overall Experience

I had to make a very difficult decision to put my younger brother, who has advanced dementia and is only 61 into a nursing home. From the first visit, I was greeted with empathy, understanding and support.
The move into Crossways in April 2023 was a huge change for him and also the Crossways staff

themselves as they found he was slightly different in his needs as he was so young but they supported me initially with daily phone calls, updates and then with weekly meetings on how he was and dealt with any issues in a very caring, logical and supportive manner.
Almost a year on he is so very well cared for, always happy has a wonderful bond with the amazing staff, as l have myself. On each visit, I'm greeted with happy smiles, chat, and news from staff & residents. All the staff from the brilliant manager to the nurses, care staff, activities staff, cooks, and cleaners who all support each other to look after the residents. l know that he is safe and cared for what more could l ask for?