Crossways Nursing Home

17 Overton Road, Sutton SM2 6RA
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Top 20 carehome certificate
9.9 87 Reviews
  • Crossways Nursing Home, Sutton
Crossways Nursing Home is a 'home from home' provider of 24-hour nursing care. A team of skilled carers takes pride in person-centred methods, for both short and long-term needs, with respite care arranged subject to bed availability. The home has a CQC rating of overall 'Good' with an 'Outstanding' in Well-led (December 2021).

Situated in a quiet, leafy area of Sutton adjacent to a small park, residents are a 15 minute walk from Sutton mainline station and on the S4 and 470 bus routes. Accommodation is provided in two twin bedded and thirty-six single rooms, nineteen of which have en suite facilities. The home has four well-equipped bathrooms, one shower room and separate WC.
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Care Provided by Crossways Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1650
  • Self-Funded Residential Dementia Care: £1300 – £1650
  • Self-Funded Nursing Care: £1300 – £1650
  • Self-Funded Nursing Dementia Care: £1300 – £1650
  • RESPITE Self-Funded Residential Care: £1300 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1650
  • RESPITE Self-Funded Nursing Care: £1300 – £1650
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1650

These prices are only a guideline, please contact Crossways Nursing Home to find out the exact price for your requirements.

Contact Crossways Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Crossways Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Cross Care Services Ltd
  • Privately Owned

Person in Charge

  • Sarah Stacey (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Please contact the team to schedule a visit to Crossways Nursing Home.

Parking

  • Plenty of free street parking outside the home.

Crossways Nursing Home Reviews (87)

9.9

Crossways Nursing Home has a Review Score of 9.9 (9.944) out of 10, based on 30 reviews in the last 2 years.
Over all time Crossways Nursing Home has 87 reviews.

Overall Experience
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  • 5
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Date Published
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Reviewer Connection to Crossways Nursing Home
  • 41
  • 20
  • 4
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Total of 87, showing 1-20
Review from P G (Son of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father lived at Crossways for about a year. Day-to-day care was generally good, and many staff were kind.


However, there were serious concerns around the time of his death. A blood test showed he should have been sent to hospital, but this did not happen and we were informed only the following

day. He later passed away from a related cause.


We were also given conflicting information about his condition on the day he died, which was very upsetting.


After his death, we asked to be told when his belongings could be collected but were never contacted. My brother later found that his clothes had been disposed of without our knowledge or consent.


While there were positives, these issues around communication and decision-making significantly affected our experience.

Reply from Sarah Stacey, Manager at Crossways Nursing HomeWe are deeply sorry for the distress caused to you and your family at such a difficult time. We understand how important personal belongings are after the loss of a loved one. This occurred due to a communication breakdown, and we sincerely regret the upset caused. As per our communication with you the items have now been located and await collection.

We have reviewed our procedures to prevent this from happening again.
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Review from Deb W (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Crossways supported my mum over the many years she was resident welcoming and supporting my father as well who visited every day. They not only made it mums home but welcomed all of us when we visited inviting us to host a family party in the gardens to mark mums 90th birthday. During COVID
they helped us all stay connected to mum via video calls keeping us regularly updated on how she was doing.
Crossways is always a joyous place to be with lots of stimulating activities for residents - mum was particularly fond of the visiting animals and nursery group. Although her verbal communication deteriorated staff always treated her with dignity and respect, understanding her likes and dislikes.
They have not only cared for mum, but have also cared for dad, and continue to offer him comfort and friendship since mum's passing just before Christmas. Choosing specialist care for a loved one is never easy but in Crossways we found a truly amazing home.
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Review from R S (Son of Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for six years and sadly passed before Christmas 2025 following a long period with dementia.


Crossways has throughout this period provided the highest standard of care and personal attention to my mother and my father as non resident.


In my parents time of greatest need,

Crossways should be commended and thank you to them all.
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Review from Jackie C (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at Crossways Care Home for over six years, and we'll always be grateful for how lovingly she was looked after. The staff were warm, patient and genuinely caring with her and with everyone there. Dad visited every day, and they always made him feel welcome and supported.
The Occupational Therapists
kept things lively with stimulating activities, singers visiting, and special celebrations. Zara's homemade cakes always made birthdays feel extra special. And Alex's fabulous barbecues were real highlights - those afternoons brought residents, staff, and families together in such a joyful way.
The nursing staff provided excellent, attentive medical care, and their genuine love and affection for Mum and the other residents was clear in everything they did. The care staff too were always gentle and thoughtful. The office team were equally wonderful.
We can't thank Sarah and the whole team enough for the dedication, love, and professionalism they showed throughout Mum's time there. x
Reply from Sarah Stacey, Manager at Crossways Nursing HomeThank you so much for a lovely review. Your words mean so much to us.
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Review from Carolyn G (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum chose to move into Crossways after having enjoyed periods of respite care in the home when we went away on holiday but also having seen and experienced the love and care shown towards my dad who moved into the home in 2020 during Covid. The staff team are all very welcoming and take time to get
to know each resident and their likes and dislikes and are more than happy to work with families to ensure their relative has the best experience possible however long their stay and whatever their circumstances. There is a wide range of activities for residents to enjoy - a well maintained garden, visits from the local nursery and high schools, special teas, bbq's and Zara's cakes along with outings to the local garden centre and park etc.
Sarah and Lisa hold regular relatives meetings to discuss any changes /seek families views and ideas on how the home can continue to improve the experiences of residents. The home is very well run and a joy to visit and would highly recommend it.
Reply from Sarah Stacey, Manager at Crossways Nursing HomeThank you for your lovely words and review. Your words mean a lot to us.
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Review from Emma N (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving Mum into a care home was one of the hardest decisions we've ever made. Mum had lost her mobility, was living with vascular dementia and had never been away from Dad before. She was understandably anxious and unsettled, but from the day Mum arrived, we knew she was in good hands.
Crossways supported
Mum with incredible care and kindness throughout the years, and Dad got to visit daily. Every birthday and special occasion was celebrated with thought and warmth, hosting our large family with amazing homemade cakes and afternoon tea. They truly made Mum feel loved and included.
What meant the most was how well they got to know Mum as a person, her likes, dislikes, and what brought her comfort. The activities were incredible; there was always something happening. The staff are exceptional. They not only cared for Mum with dignity and respect but have also given Dad incredible friendship and support throughout. We cannot thank you enough for the love and support you have given Mum. x
Reply from Sarah Stacey, Manager at Crossways Nursing HomeThank you so much for the lovely review. Your words mean a lot to us.
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Review from Diana H (Sister of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear sister in law has been a resident at Crossways's for 3 years. She had not lived anywhere else all her life, however the Parkinson's disease meant she could no longer manage on her own.
From first meeting Sarah the manager of the Home, my sister-in-law was settled
Crossways became Janet's new
home and she loved it. She got to know the carers and the staff very well as they were all employed at Crossways.
When I used to visit all the family and her friends we were made so welcome, in fact it felt like my second home as well!
Nothing was too much for them to accommodate for my sister in law. Janet was a very firm believer in Jesus, I knew that this was the right place for her.
She loved the food, which I have to say was excellent.
Due to her condition, she did stay in her room mostly, but this was perfect and everyone was so helpful.
Sadly, but joyfully for her, she has now passed on to be with her Lord Jesus.
The family are so grateful for her time spent at Crossways.
Reply from Sarah Stacey, Manager at Crossways Nursing HomeThank you so much for your lovely words, they really do mean so much
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Review from Caroline T (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I walked into Crossways last Christmas, I knew it was suitable for my frail father. He had just been admitted to hospital having lived independently with carers visiting three times a day for the past couple of years. I visited Crossways with my daughter and her partner. Zara greeted
us warmly and gave us a thorough tour of the home, showing us the well-equipped, warm, bright rooms and the lovely communal rooms full of settled and happy residents. The staff were brilliant and there was no doubting their enthusiasm, commitment and empathy. They were friendly to family and visitors and very caring to the residents. Sometimes they faced upset and disoriented residents, as indeed my father certainly was, but they got to know each resident personally and knew what made them comfortable. In fact when i visited after my father passed away (peacefully at the nursing home after 4 months) I was so happy to see the 'upstairs girls' and we had a shriek and group hug. The extra-curricular activities were great - the staff (Lisa and Vanessa) organised trips out, people visiting with petting animals, entertainers and Zara always baked us wonderful cakes for the residents celebrating at the home, with their friends and family. The food was delicious and there was always tea and biscuits in between the lovely food. The office staff led by Sarah and Alex were always on hand to give advice and offer us support and that was extremely comforting at a time when my father was really unhappy and struggling. When he passed away during the night in April, the overnight support me and my husband received was absolutely spot-on. We were given access to my father throughout the evening and were there to say our last goodbyes and see him taken to the funeral directors. I/we cannot recommend Crossways enough - a lovely environment with equally lovely staff. Caroline and family.
Reply from Sarah Stacey, Manager at Crossways Nursing HomeThank you so much for a wonderful review. Your kind words are received gratefully.
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Review from Andrew C (Son of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are amazing. Very attentive, friendly and nothing is too much trouble. They take the time to get to know the residents and the family and were a greet to support to the family as well. I can not rate the staff, care and environment high enough.
All aspects and staff were exceptional!!!
We
could not have asked for better.
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Review from Simon H (Nephew of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sarah is a great manager and the whole place has such a great team of carers and nurses. My Aunt was at Crossways for around three years and it was only the second home she had ever lived in. She was very happy there and it was so nice that she got to spend the last few years of her life in such an
environment.
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Review from Melissa C (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely dad only stayed for just under three weeks at Crossways. We were so pleased with the level of care given to my dad, but also to us as a family. Crossways is a warm and welcoming haven that I would recommend. The staff are so friendly and a special mention to Sarah, Lisa, Judah and Ibrahim.
Reply from Sarah Stacey, Manager at Crossways Nursing HomeThank you for the lovely review, it is very much appreciated
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Review from B Y (Son of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very well looked after during her time at Crossways. The staff were excellent and very caring and the home itself had a very 'homely' and welcoming feel. Mum enjoyed all the activities and entertainment provided and the food was excellent.
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Review from A Y (Son of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crossways is a fantastic home , and it really is a "home". It's the residents home & all the staff work to make the happy & comfortable and this extends to the residents visitors who are treated like welcome guests
Reply from Sarah Stacey, Manager at Crossways Nursing HomeThank you for your lovely review. It is very much appreciated
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Review from Valerie O (Brother of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother went into the home to recover from a fall , but was very frail we all didn't know how he would be , the staff was brilliant, there took so much care of him, and in his last days they was there to care for him as we couldn't do at home , I got to Thank the staff , they look after him to the
end , I will always be grateful and thank you all
Reply from Sarah Stacey, Manager at Crossways Nursing HomeThank you so much for the lovely review, we are very grateful.
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Review from Liz O (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Crossways in January 2023 - we were so lucky to find this place. The staff are wonderful, friendly, caring and always helpful and approachable. Also the staff were extremely constant - so we got to know them all and they knew mum so well. They did so many different things to make her
feel happy and comfortable. It was such a weight off my mind to know she was being so well looked after. There were lots of different activities to take part in - a Shetland pony even came to visit her in her room! Whenever we took mum out or had events, the staff all knew exactly what was going on - and would prepare her, keep meals and generally help us with everything. We can't thank them enough.
Reply from Sarah Stacey, Manager at Crossways Nursing HomeThank you for the lovely review, we are very grateful
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Review from Stewart W (Son of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was very happy during her time in Crossways nursing home.
The staff were extremely kind, gentle and very attentive to mum's needs, whenever I went to visit her she would always have a big smile on her face!


The wide range of activities provided for the residents of Crossways was impressive.
The

dedication and absolute hard work of the staff ensured that, every day, the residents were happily involved in various activities. Staff members were always available to offer help and guidance.


Having had first hand experience of their staff's true dedication and kindness towards their residents, I would strongly recommend Crossways to anyone looking to place a loved one into a care facility.

Reply from Sarah Stacey, Manager at Crossways Nursing HomeThank you for the lovely review, we are very grateful
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Review from Sarah M (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff went above and beyond to support Mums stay. They were kind, caring and supportive and treated mum with dignity and respect at all times
Crossways's is clean and has a nice friendly atmosphere. We were always made to feel most welcome when visiting. Thank you.
Reply from Sarah Stacey, Manager at Crossways Nursing HomeThank you for your kind words, it means a lot to us
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Review from P W (Son of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was well cared for by the wonderful staff who cared about the residents as individuals.
Mum was there for about two and half years and I wouldn't hesitate in recommending the Crossways nursing home to anyone.
Reply from Sarah Stacey, Manager at Crossways Nursing HomeThank you for your kind words, it means a lot to us
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Review from M S (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff's attention is to be applauded, and nothing is too much trouble to make mum's life comfortable and happy.
We could not feel more relieved and happy with the change in her well-being brought about by the change in her environment, excellent nursing care, and wonderful staff.
The whole
team's kindness, compassion, and perseverance have provided mum with a wonderful new lease of life and incredible support and respite for us as a family. The attention to detail is first-class and there are many activities for mum to participate in which she enjoys.
The care home staff think of everything and it is such a lovely place to visit. Thank you!
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Review from Susan H (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Crossways Nursing Home in November 2020 during the Covid lockdown period, a far from ideal time. We were very lucky, Crossways couldn't have done more to make us all welcome. Since then, the care and kindness mum has received has been exceptional, covering all aspects of her well-being
from practical/personal care to simulation through activities. I have confidence that she is safe and happy, and I am sure she is living the best life she can given her various disabilities.
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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Crossways Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Crossways Nursing Home is calculated as follows: ( (341 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 356 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crossways Nursing Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Sarah

Sarah Stacey

Job Title: Home Manager Joined: 2010

Our team is headed up by Sarah Stacey, who has been in the care industry for twenty years. She joined Crossways in 2010 as the Business Manager and became the Home Manager in 2014. Sarah strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and works with the local authority and Sutton Clinical Commissioning Group. Sarah is the nursing home representative for Sutton.

Frequently Asked Questions about Crossways Nursing Home

What types of Care is Crossways Nursing Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Crossways Nursing Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Crossways Nursing Home?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crossways Nursing Home to the centre of Sutton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crossways Nursing Home to verify any information. View our terms and conditions. Crossways Nursing Home has an Enhanced Service - more info.