
received excellent care but most importantly love and friendshipKate S(Daughter of Resident/Service User)



received excellent care but most importantly love and friendshipKate S(Daughter of Resident/Service User)



Crossways Nursing Home is a 'home from home' provider of 24-hour nursing care. A team of skilled carers takes pride in person-centred methods, for both short and long-term needs, with respite care arranged subject to bed availability. The home has a CQC rating of overall 'Good' with an 'Outstanding' in Well-led (December 2021).
Situated in a quiet, leafy area of Sutton adjacent to a small park, residents are a 15...
Care Provided by Crossways Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Crossways Nursing Home for full pricing details and T&Cs.
Contact Crossways Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Cross Care Services Ltd
- Private Owned
Person in charge
- Sarah Stacey(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Please contact the team to schedule a visit to Crossways Nursing Home.
Parking
- Plenty of free street parking outside the home.
Crossways Nursing Home Reviews (88)
Crossways Nursing Home has a Review Score of 9.9 (9.940) out of 10, based on 25 reviews in the last 2 years.
Over all time Crossways Nursing Home has 88 reviews.
My mum moved to Crossways Nursing Home in November 2020 during the Covid lockdown period, a far from ideal time. We were very lucky, Crossways couldn't have done more to make us all welcome. Since then, the care and kindness mum has received has been exceptional, covering all aspects of her well-being from practical/personal care to simulation through activities. I have confidence that she is safe and happy, and I am sure she is living the best life she can given her various disabilities.
My aunt has been a resident at Crossways Nursing Home for a few years. She has vascular dementia and Alzheimer's disease and is sadly at the latter stages, so unable to do anything for herself and is non-verbal now. I visit every week on different days and at different times. She always looks well cared for and comfortable, often having just had her hair done! Everyone who works there is so kind and caring - the very best of carers. Someone is always available to talk to and share any worries or concerns - they show me, and previously my uncle, such kindness and compassion. They always celebrate my aunt's birthday, including a cake with candles! I would unreservedly recommend them to anyone who has a loved one needing residential care. I have peace of mind knowing my aunt is in the very best place possible.
My mum has been a resident of Crossways Nursing Home for nearly two years now, during which time my life has become so much less stressful and easy to manage knowing that she's in such a caring, kind and wonderful place, with an incredible range of activities, events and just general day to day entertainment to give her and the other residents the best possible life. Having attended various events and activities, it's clear to see how much the management and staff care about the residents, which is very comforting and of great peace of mind. I could not recommend Crossways any higher than it's a most wonderful care home. Thank you!
The care and understanding is so very good.
You always get a warm welcome when you enter the home.
All the staff from the manager to the cleaners etc will always greet you with a smile and say hello.
Everything the manager said she would do, she did without being chased.
The activities team were great and there was music, crafts and outings to enjoy. They included every resident, actively engaging with the local community - schools, nurseries and other care homes. Even the local fire brigade team pop in regularly to visit a retired fireman for a cuppa!
When mum passed away, I couldn't fault them. The nursing care was excellent. The team were kind, compassionate and communicated exactly what to expect.
I have absolutely no hesitation in recommending Crossways.
I cannot thank the manager and the team enough for the kindness and care given to my aunt.
The team does go the extra mile and the manager and the team are wonderful.
From the first day Mum went into Crossways Nursing Home we felt comfortable with them taking over her care from the hospital. Staff have always been there close by and always encouraged her. Mum had Lewy Body Dementia and her moods were up and down. The staff all kept us updated on her health. During lockdown, they ensured Mum spoke to me on a regular basis by video call on a member of staff's phone. If Mum was upset she could always speak to me or video call. Right up to her last days, the staff included me on all that was happening. The support I got after her passing was also so much appreciated. I so miss her but also the staff too. You don't realise how much until they are no longer with you.
My mother-in-law had been a resident at Crossways for five years and suffered from Lewy Body dementia. From day one the care and attention she received has been first class. Not only did they care for her but also the members of her family who were always made very welcome during visits. The family were always kept updated with her progress. Unfortunately, my mother-in-law passed away in October and the first-class care she and her family received even after her passing continued. The family have no hesitation in saying that it was very obvious she was loved by all the care staff and management. Thank you to Crossways.
The move into Crossways in April 2023 was a huge change for him and also the Crossways staff themselves as they found he was slightly different in his needs as he was so young but they supported me initially with daily phone calls, updates and then with weekly meetings on how he was and dealt with any issues in a very caring, logical and supportive manner.
Almost a year on he is so very well cared for, always happy has a wonderful bond with the amazing staff, as l have myself. On each visit, I'm greeted with happy smiles, chat, and news from staff & residents. All the staff from the brilliant manager to the nurses, care staff, activities staff, cooks, and cleaners who all support each other to look after the residents. l know that he is safe and cared for what more could l ask for?
Mum got discharged from hospital to Crossways during Covid; I was extremely lucky she was discharged here. The manager was reassuring to me as I already hadn’t seen my mum for seven weeks and was unable to go inside Crossways too, she explained everything and reassured me about Mum's care; any fears or questions were addressed immediately. Mum has been there over three years now; she is very happy, she is well cared for by all the staff; the atmosphere is a very happy family environment and every resident's well-being and needs are thought about. I highly recommend.
Thank you for your lovely review. It is very much appreciated.
The staff are superb, considerate and caring they make sure all the residents are happy.
The staff work very hard and keep in touch on a regular basis regarding my mother's care and a monthly newsletter on what they have been doing with the residents.
They carry out lots of different activities for the residents.
The garden is beautiful and my mother sits out there in the summer with other residents.
Would highly recommend Crossways for caring for the elderly.
Thank you.
The home has lovely outdoor spaces as well as indoor lounges; unfortunately Mum was bedbound so was not able to enjoy the garden but the staff frequently checked in with her so she was not lonely.
Crossways Nursing Home, with its welcoming atmosphere and caring staff, exemplifies excellence in care. It surpasses physical needs, prioritising emotional and social well-being. Crossways is a wonderful place for those seeking compassionate and top-notch care for their loved ones.
Thank you very much for your wonderful review. I will pass it on to the staff.
From the beginning, we found the approach of the staff, at all levels especially two members of staff in particular, so accommodating and helpful. It was as if Dad was in his own home and we were encouraged to personalise his room and encouraged to visit as often as possible, which we did. We felt as if we were part of a family on which our relatives also commented.
Although Dad was very near the end of his life, he was encouraged to participate in activities and outings and he was able to enjoy his time. We have no hesitation in recommending Crossways.
Thank you for your review. It is very much appreciated.
We were extremely happy with the care my aunt received at Crossways. We felt that for the last few weeks of her life my aunt was in a supportive and caring environment, where she was seen as a person, not just a care recipient. She went out for trips and received many visitors, exactly what we hoped for when finding a place for her in Crossways. I see the rules prevent names being used, which is a pity, as I must praise the management team at Crossways, and one person in particular, who went out of her way to help us, even to the point of visiting the hospital. It gave us enormous peace of mind to know how well cared my aunt was. Some nursing homes, while being efficient and well-run, are primarily profit-making enterprises where communication and true personal care are lacking. Crossways fortunately is not of that type. I would not hesitate to recommend Crossways to anyone looking for a home where the care is of high quality and the resident is valued as an individual.
Thank you for your lovely review, it is very much appreciated.
The registered manager and her team delivered outstanding care, the commitment, communication, consistency and continuity was absolutely magnificent. All the staff provided compassion, companionship and support for my father while he stayed at Crossways for one week respite care. Navigating dementia is no easy feat and at times it can feel very lonely, not only for the person who has the condition but also for the carer, I learnt a lot through talking to staff, the registered manager and another staff member, they have made a challenging path less daunting and provided much needed respite for my sister and I. There was a lovely family feel to this care home, the dedication, patience, kindness and moreover empathy was wonderful to witness, if I was elderly I would quite happily live my latter years here. Well done everyone!
Thank you so much for your review, it is very much appreciated.
When visiting we were always made to feel welcome.
Thank you Crossways.
All the staff were very caring with my husband and also the family. He was in twice and was always treated with dignity and respect. The staff were especially caring in his final days and were very considerate to the family. I would not hesitate to recommend Crossways to anybody who is looking for a caring nursing home.
Dad spent two periods in Crossways and was always looked after extremely well by kind and caring staff. Sadly Dad passed away in June and the care in his final days was kind and compassionate. The staff were also kind to us and nothing was too much trouble. I would certainly recommend Crossways to anyone looking for a place for a loved one, either for respite or more long-term.
The management of Crossways is excellent, they were responsive, compassionate and professional at all times. It was a home from home for Dad, and we will be very grateful for their care.
Thank you.
Thank you for your review. It is very much appreciated.
My mother was a resident at Crossways for just over four years up until her passing in June 2023. During that time she constantly received an excellent level of care from each and every member of staff. From the outset, it was made clear that transparency was a key issue and that family members were encouraged to visit their loved ones at any time without having to give due notice. This particular policy alone provided comfort and reassurance that there are no 'show times' when the home prepares itself and the residents concerned and that, as a consequence, standards have to be maintained 24/7. A special word as well for all those involved in providing meaningful activities for residents to undertake, which also extended to listening and joining in with outside entertainers. Most important of all, the family as a whole could rest assured that during a difficult period of time, Mum was in extremely safe and secure hands.
Thank you for your review. It is very much appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Crossways Nursing Home.
There are no upcoming events for Crossways Nursing Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Crossways Nursing Home
- 31 Jan 2025Recipient: Crossways Nursing Home
- 01 Mar 2016Recipient: Crossways Nursing Home
Accreditations
There are no accreditations posted yet for Crossways Nursing Home.
Meet the Team (1)

Our team is headed up by Sarah Stacey, who has been in the care industry for twenty years. She joined Crossways in 2010 as the Business Manager and became the Home Manager in 2014. Sarah strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and works with the local authority and Sutton Clinical Commissioning Group. Sarah is the nursing home representative for Sutton.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crossways Nursing Home to verify any information. View our terms and conditions. Crossways Nursing Home has an Enhanced Service -more info.
