Crossways Nursing Home

17 Overton Road, Sutton SM2 6RA
Review Us
Top 20 carehome certificate
10 80 Reviews
  • Crossways Nursing Home, Sutton
Crossways Nursing Home is a 'home from home' provider of 24-hour nursing care. A team of skilled carers takes pride in person-centred methods, for both short and long-term needs, with respite care arranged subject to bed availability. The home has a CQC rating of overall 'Good' with an 'Outstanding' in Well-led (December 2021).

Situated in a quiet, leafy area of Sutton adjacent to a small park, residents are a 15 minute walk from Sutton mainline station and on the S4 and 470 bus routes. Accommodation is provided in two twin bedded and thirty-six single rooms, nineteen of which have en suite facilities. The home has four well-equipped bathrooms, one shower room and separate WC.
Show Crossways Nursing Home on the Map

Care Provided by Crossways Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1650
  • Self-Funded Residential Dementia Care: £1300 – £1650
  • Self-Funded Nursing Care: £1300 – £1650
  • Self-Funded Nursing Dementia Care: £1300 – £1650
  • RESPITE Self-Funded Residential Care: £1300 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1650
  • RESPITE Self-Funded Nursing Care: £1300 – £1650
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1650

These prices are only a guideline, please contact Crossways Nursing Home to find out the exact price for your requirements.

Contact Crossways Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Crossways Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Cross Care Services Ltd
  • Privately Owned

Person in Charge

  • Sarah Stacey (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Please contact the team to schedule a visit to Crossways Nursing Home.

Parking

  • Plenty of free street parking outside the home.

Crossways Nursing Home Reviews (80)

10

Crossways Nursing Home has a Review Score of 10 (9.989) out of 10, based on 24 reviews in the last 2 years.
Over all time Crossways Nursing Home has 80 reviews.

Overall Experience
  • 75
  • 5
  • 0
  • 0
  • 0
Date Published
  • 80
  • 10
  • 16
  • 24
  • 56
Reviewer Connection to Crossways Nursing Home
  • 37
  • 18
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 80, showing 21-40
Review from S W (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum got discharged from hospital to Crossways during Covid; I was extremely lucky she was discharged here. The manager was reassuring to me as I already hadn’t seen my mum for seven weeks and was unable to go inside Crossways too, she explained everything and reassured me about Mum's care; any fears
or questions were addressed immediately. Mum has been there over three years now; she is very happy, she is well cared for by all the staff; the atmosphere is a very happy family environment and every resident's well-being and needs are thought about. I highly recommend.
Reply from Sarah Stacey, Manager at Crossways Nursing Home
Thank you for your lovely review. It is very much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carole F (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crossways is such a lovely care home, my mother has been there for over 2 years.
The staff are superb, considerate and caring they make sure all the residents are happy.
The staff work very hard and keep in touch on a regular basis regarding my mother's care and a monthly newsletter on what they have
been doing with the residents.
They carry out lots of different activities for the residents.
The garden is beautiful and my mother sits out there in the summer with other residents.
Would highly recommend Crossways for caring for the elderly.
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paula G (Daughter of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crossways Nursing Home provided exceptional care for my mother in her final weeks. The kindness and compassion of all the staff were evident from the start, going above and beyond for residents and their families. This genuine care created trust and reassurance. The open-door policy facilitated visits
at times which suited our family, easing the transition to nursing home life and allowing me to stay with Mum at the end. I was particularly grateful for the kindness shown to me at this very difficult time.
The home has lovely outdoor spaces as well as indoor lounges; unfortunately Mum was bedbound so was not able to enjoy the garden but the staff frequently checked in with her so she was not lonely.
Crossways Nursing Home, with its welcoming atmosphere and caring staff, exemplifies excellence in care. It surpasses physical needs, prioritising emotional and social well-being. Crossways is a wonderful place for those seeking compassionate and top-notch care for their loved ones.
Reply from Sarah Stacey, Manager at Crossways Nursing Home
Thank you very much for your wonderful review. I will pass it on to the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carmen A (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home is a very emotional issue but from the moment we entered Crossways we felt very welcome and supported in making this difficult decision, we had looked at other homes but were worried about how personal the care would be. I was very glad that the manager, visited my father at home
before he was accepted on a 2 weeks trial. Dad settled in so quickly that we were very relieved when there was a proper vacancy.
From the beginning, we found the approach of the staff, at all levels especially two members of staff in particular, so accommodating and helpful. It was as if Dad was in his own home and we were encouraged to personalise his room and encouraged to visit as often as possible, which we did. We felt as if we were part of a family on which our relatives also commented.
Although Dad was very near the end of his life, he was encouraged to participate in activities and outings and he was able to enjoy his time. We have no hesitation in recommending Crossways.
Reply from Sarah Stacey, Manager at Crossways Nursing Home
Thank you for your review. It is very much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G A (Power of Attorney of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were extremely happy with the care my aunt received at Crossways. We felt that for the last few weeks of her life my aunt was in a supportive and caring environment, where she was seen as a person, not just a care recipient. She went out for trips and received many visitors, exactly what we hoped
for when finding a place for her in Crossways. I see the rules prevent names being used, which is a pity, as I must praise the management team at Crossways, and one person in particular, who went out of her way to help us, even to the point of visiting the hospital. It gave us enormous peace of mind to know how well cared my aunt was. Some nursing homes, while being efficient and well-run, are primarily profit-making enterprises where communication and true personal care are lacking. Crossways fortunately is not of that type. I would not hesitate to recommend Crossways to anyone looking for a home where the care is of high quality and the resident is valued as an individual.
Reply from Sarah Stacey, Manager at Crossways Nursing Home
Thank you for your lovely review, it is very much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Daughter of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The registered manager and her team delivered outstanding care, the commitment, communication, consistency and continuity was absolutely magnificent. All the staff provided compassion, companionship and support for my father while he stayed at Crossways for one week respite care. Navigating dementia
is no easy feat and at times it can feel very lonely, not only for the person who has the condition but also for the carer, I learnt a lot through talking to staff, the registered manager and another staff member, they have made a challenging path less daunting and provided much needed respite for my sister and I. There was a lovely family feel to this care home, the dedication, patience, kindness and moreover empathy was wonderful to witness, if I was elderly I would quite happily live my latter years here. Well done everyone!
Reply from Sarah Stacey, Manager at Crossways Nursing Home
Thank you so much for your review, it is very much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L F (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A home from home. Friendly caring staff who felt like an extension of our family. Dad was well cared for and the staff were very aware of the likes and dislikes of individual residents.
When visiting we were always made to feel welcome.
Thank you Crossways.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane L (Wife of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff were very caring with my husband and also the family. He was in twice and was always treated with dignity and respect. The staff were especially caring in his final days and were very considerate to the family. I would not hesitate to recommend Crossways to anybody who is looking for a
caring nursing home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen L (Daughter of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad spent two periods in Crossways and was always looked after extremely well by kind and caring staff. Sadly Dad passed away in June and the care in his final days was kind and compassionate. The staff were also kind to us and nothing was too much trouble. I would certainly recommend Crossways to anyone
looking for a place for a loved one, either for respite or more long-term.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kate B (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The way all the staff at Crossways looked after Dad in his final days was so lovely, they were really kind and patient and did their very best to make him comfortable and keep him happy.
The management of Crossways is excellent, they were responsive, compassionate and professional at all times. It
was a home from home for Dad, and we will be very grateful for their care.
Thank you.
Reply from Sarah Stacey, Manager at Crossways Nursing Home
Thank you for your review. It is very much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ray W (Son of Resident) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Crossways for just over four years up until her passing in June 2023. During that time she constantly received an excellent level of care from each and every member of staff. From the outset, it was made clear that transparency was a key issue and that family members were
encouraged to visit their loved ones at any time without having to give due notice. This particular policy alone provided comfort and reassurance that there are no 'show times' when the home prepares itself and the residents concerned and that, as a consequence, standards have to be maintained 24/7. A special word as well for all those involved in providing meaningful activities for residents to undertake, which also extended to listening and joining in with outside entertainers. Most important of all, the family as a whole could rest assured that during a difficult period of time, Mum was in extremely safe and secure hands.
Reply from Sarah Stacey, Manager at Crossways Nursing Home
Thank you for your review. It is very much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark D (Son of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Crossways for just over 2 years and passed away in March from dementia.
She was very well looked after, the staff were amazing.
They were always getting the residents to take part in activities on special occasions and during the week.
A special mention to one lady in particular
- thank you for spending time with Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine H (Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for very well in Crossways Nursing Home. The team and all the staff are amazing. She spent the final year of her life there and always seemed very happy. They always made us as a family very welcome to visit at any time.
Reply from Sarah Stacey, Manager at Crossways Nursing Home
Thank you for the lovely review. We very much appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine H (Daughter of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
They looked after my mum with dementia, the staff were ok with mum. The food was not too bad. Friendly staff who would have a word with you. You could have a meeting with the people who look after Mum and tell them what she did when she was younger and her likes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dale F (Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this home to anyone - it's an amazing home, and the staff are so friendly and helpful. Management there is so good, and I love the fact they still have activities that are so good.
The food is really good - very well-balanced meals, none of this fancy stuff, trying to cook
restaurant type meals, by that I mean all fancy and exotic, just good wholesome food very well cooked.
So if you're looking for a break or somewhere to live, I'd recommend it highly. It's wheelchair friendly, and they have two gardens( one is private in size), so if you just wanted to be on your own, you could, and the other one is being re-done - it will look amazing when finished.
Reply from Sarah Stacey, Manager at Crossways Nursing Home
Thank you very much for the lovely review, it is very much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth S (Daughter of Resident) published on 23 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for a nursing home for a loved one where they will be cared for and looked after in every way, look no further than Crossways Nursing Home.
Crossways is well led and all the staff are kind and caring.
My mum loved and was loved by the most amazing people at Crossways. They were
competent, knowledgeable and respectful. I had complete confidence that all her needs were being met. When I left after visiting I knew that she was being cared for in a safe place and that her comfort was a top priority.
Reply from Sarah Stacey, Manager at Crossways Nursing Home
Thank you for the lovely review, it is very much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark S (Son of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my father and mother had been in Crossways Nursing Home until recently when unfortunately both died.
I cannot praise the care home enough for the way they treated both my parents, equally with care and compassion.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kay h (Mother of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother spent her last year of life in Crossways Nursing Home before she sadly passed away this month. She took a while to settle in and there were lots of readjustments to be made for all of us as she got used to her new home. The staff and manager became good friends to us, as her family, who visited
her regularly. Every time we visited we could always engage with staff about her care and they were always available to chat to about any of our concerns.
Our mother celebrated her 90th birthday earlier this year and a real fuss was made of her - complete with a beautiful homemade birthday cake.
We felt strongly supported by the staff at the time of my mother's passing which was a great comfort to us and we were comforted by being able to be with her at the end.
Reply from Sarah Stacey, Manager at Crossways Nursing Home
Thank you so much for your review, it is very much appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne D (Relative of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The partner of my mother's late cousin contacted Crossways Nursing Home, requiring immediate palliative care. He was visited by the manager to make arrangements and moved there a week later. When I visited, my first impressions of the overall appearance and cleanliness of the home were very good but
it was the kindness and efficiency of the staff involved in his care that really impressed me.
I do not live locally but was on my way to visit again when the manager phoned to say he had suddenly deteriorated, I arrived in time to sit with him until he passed away very peacefully a couple of hours later.
I am thankful that he was able to spend his last few weeks being cared for properly, day and night. His ability to manage his condition had decreased significantly and had he remained at home, the symptoms he experienced would have been extremely distressing for him. Having nursing staff looking after him continuously was of great comfort to him, as well as to the rest of us - thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer O (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother has received at Crossways Nursing Home has been excellent, far better than we could have hoped for. The staff are lovely and very understanding, even when she is not having such a good day, it has definitely given her more quality of life.
Reply from Sarah Stacey, Manager at Crossways Nursing Home
Thank you for your kind words. It is greatly appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Crossways Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.989 for Crossways Nursing Home is calculated as follows: ( (281 Excellents x 5) + (3 Goods x 4) ) ÷ 284 Ratings = 4.989
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crossways Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

Sarah

Sarah Stacey

Job Title: Home Manager Joined: 2010

Our team is headed up by Sarah Stacey, who has been in the care industry for twenty years. She joined Crossways in 2010 as the Business Manager and became the Home Manager in 2014. Sarah strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and works with the local authority and Sutton Clinical Commissioning Group. Sarah is the nursing home representative for Sutton.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crossways Nursing Home to verify any information. View our terms and conditions. Crossways Nursing Home has an Enhanced Service - more info.