Crossways Nursing Home

17 Overton Road, Sutton SM2 6RA
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10 80 Reviews
  • Crossways Nursing Home, Sutton
Crossways Nursing Home is a 'home from home' provider of 24-hour nursing care. A team of skilled carers takes pride in person-centred methods, for both short and long-term needs, with respite care arranged subject to bed availability. The home has a CQC rating of overall 'Good' with an 'Outstanding' in Well-led (December 2021).

Situated in a quiet, leafy area of Sutton adjacent to a small park, residents are a 15 minute walk from Sutton mainline station and on the S4 and 470 bus routes. Accommodation is provided in two twin bedded and thirty-six single rooms, nineteen of which have en suite facilities. The home has four well-equipped bathrooms, one shower room and separate WC.
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Care Provided by Crossways Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1650
  • Self-Funded Residential Dementia Care: £1300 – £1650
  • Self-Funded Nursing Care: £1300 – £1650
  • Self-Funded Nursing Dementia Care: £1300 – £1650
  • RESPITE Self-Funded Residential Care: £1300 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1650
  • RESPITE Self-Funded Nursing Care: £1300 – £1650
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1650

These prices are only a guideline, please contact Crossways Nursing Home to find out the exact price for your requirements.

Contact Crossways Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Crossways Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Cross Care Services Ltd
  • Privately Owned

Person in Charge

  • Sarah Stacey (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Please contact the team to schedule a visit to Crossways Nursing Home.

Parking

  • Plenty of free street parking outside the home.

Crossways Nursing Home Reviews (80)

10

Crossways Nursing Home has a Review Score of 10 (9.989) out of 10, based on 24 reviews in the last 2 years.
Over all time Crossways Nursing Home has 80 reviews.

Overall Experience
  • 75
  • 5
  • 0
  • 0
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Date Published
  • 80
  • 10
  • 16
  • 24
  • 56
Reviewer Connection to Crossways Nursing Home
  • 37
  • 18
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 80, showing 61-80
Review from Sue S (Daughter of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father stayed at Crossways after a hip fracture. The care he received was very good and the staff were kind and helpful. As he has some dementia, it would have been helpful if managers had volunteered more info on how he was doing, we could plan for him to come home.
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Review from Caroline R (Daughter of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crossways has been absolutely amazing could of asked for a better home, every staff member is so caring and lovely we are really pleased with the service.
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Review from Doug T (Partner of Resident) published on 28 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner was resident at Crossways for about 9 months and I visited her nearly every day.
Throughout all this time she was bed bound and totally dependent on her carers.
She was always made comfortable and her personal hygiene and care was of the highest standard.
All this was enveloped in a general
atmosphere of care and respect for her as a person by an outstanding team of dedicated staff.
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Review from Carol W (Daughter of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Crossways for four years and I have been a regular visitor all that time. Our experience has always been very positive. Following a stroke, my mother had great difficulty communicating; I was reassured from the start that a great many of the carers had worked there for a
long time and agency staff were rarely used. The majority of the carers there when she moved in were there to say goodbye when she passed away. They all built a wonderful relationship with her and catered for all her needs, all through getting to know her very well as an individual. I also witnessed this with the other residents. The management was very efficient and professional and always approachable. Managers were an integral part of the caring approach of the home and were very involved in day to day caring; often having residents sat in the office with them. I will miss going to visit Mum but get comfort in the knowledge that she was in such caring hands right through to the end.
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Review from David S (Husband of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife who suffered from Parkinson Dementia was a resident in Crossways Nursing Home for about one and a half years until she died in September 2018. Throughout her time there the service provided by the management and staff was exemplary.
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Review from Christine G (Daughter of Resident) published on 24 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff were friendly and management supportive. Last 5 days our mum was with us, my brother, sister and I were permitted to stay all the time with her. Their end of life care was great even though we wanted to do as much as we could, they assisted and advised when needed.
My mum had a happy stay there
and had the favourites that made her laugh and held her hand and understood her behaviour.
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Review from Leslie C (Husband of Resident) published on 30 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Crossways provided exceptional care and looked after my wife with love and care up until she passed away. We extremely grateful for this.
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Review from John R (Son of Resident) published on 6 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been rejuvenated since her stay at Crossways. Thanks to the manager and all the staff, who cared for her. Being deaf can be difficult in this environment but this was soon overcome by brilliant friendly staff. Thanks from Mum and our family.
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Review from J L (Daughter of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a series of falls at her home, even with carers and family visiting, mum was still left on her own some part of the day so mum moved into Crossways Nursing Home. It was good to know that she was safe, well cared for and had other people around to talk to. Her room and the food were very good
and if the weather permitted would sit out in the garden. The staff would organise activities and every month we were sent a newsletter with photos and also information about hairdresser, GP visits etc. When visiting, staff were very informative and take the time to have a chat about mum. The staff were very kind and caring. I would highly recommend Crossways.
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Review from Peter S (Son of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff at Crossways were kind, pleasant and helpful.
Nothing was too much trouble.
Mum, who never ever wanted to go in a home, arrived at Crossways after being discharged from hospital after a fall and settled well.
Mum slept well, enjoyed the food and attention she was shown.
She was always clean
and tidy.
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Review from Val H (Daughter of Resident) published on 6 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father of 93 had a fall back in October 2016 and after a month in hospital was sent to Crossways for rehabilitation. He has had a slow recovery but with the help of staff, nurses and physiotherapist he has gained strength. He has felt very much at home and will be sorry to leave as we have decided
to move him closer to home in Dorking. Congratulations to all the staff who have helped him on his way to recovery. Thank you.
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Review from Mary K (Resident) published on 1 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers and therapists were kind, helpful and very friendly. There was a lovely atmosphere and effort was made to make it feel like Christmas. There was always someone popping in to make sure everything was ok. If ever I had to go to a nursing home, this would definitely be the one I'd choose.
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Review from C W (Friend of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited many residents in this home over many years and they have maintained a very high standard of care. Whilst staff come and go they are generally very welcoming, caring and treat the residents with dignity and respect their privacy. I have recommended this home to others who need nursing
care.
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Review from Lorna G (Daughter of Resident) published on 12 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Crossways has looked after my mum since June 2016. They have always treated her with the utmost respect and care for her really well and we are so pleased that we found Crossways.
The home is well decorated and my mums room is light, airy and comfortable. She enjoys the varied food just wishes there
was more of it.
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Review from Pamela P (Wife of Resident) published on 19 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been treated with courtesy and care since his admission in February 2016. I would like to thank all the management, nursing staff, carers, kitchen staff etc. for their unfailing patience and good humour at all times.
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Review from Jean P (Daughter of Resident) published on 18 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been cared for at Crossways Nursing Home for six weeks respite after fracturing her hip and then later for eleven months full-time nursing care due to dementia. During these times she has been looked after very well, especially at the end of her life when she was made comfortable, dying
peacefully. The staff at Crossways have always been supportive of me as my mother's next of kin.
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Review from Christine B (Daughter of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Crossways Nursing Home for end of life continuous care with terminal cancer. The family spent every day with him for many hours each day. The care was so very good, the staff were so kind, respectful and treated my father with gentleness especially, lifting him in the hoist and repositioning
him in the bed and wheelchair. They managed his pain and made him comfortable at all times. While he had an appetite he loved the food which was delicious well cooked and suitable for my father who sometimes had difficulty chewing. Everyone from the cleaning lady, the office staff, kitchen staff, care staff and medical staff, all treated my father and us the family with kindness, dignity and respect.
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Review from Judith E (Daughter-in-law of Resident) published on 30 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful kind and compassionate care home. The staff are very caring and a member of the management staff are always on duty to answer any concerns of care and help we needed.
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Review from Pam H (Daughter of Resident) published on 18 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the two and a half years of being connected to Crossways Nursing Home I experienced the high standard of care afforded to the residents, and in particular my mother. The support of the management and all the staff was second to none. The friendliness and support given on a regular basis was invaluable.


The

management were as approachable as any other member of the staff, which is so important to relatives of the residents, and to enable them to leave the premises feeling assured that there loved ones were genuinely cared for with humanity.


Any concerns one may have, in any manner, were addressed immediately and dealt with, if necessary.


As far as I am concerned, the Crossways Nursing Home are an extremely good example of how all care homes should aspire to be.


Excellent!

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Review from Gwyneth P (Resident) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent 15 days as a rehabilitation resident following discharge from hospital after a car accident. During my stay I had three different rooms. The first was cold and a bit noisy being next to a staff equipment/supply room, the second better but washing facility was a very small washbasin and no mat
for spilled water, so slipping on the wood effect flooring. The third room with excellent en suite and good decor and comfortable chairs. All staff were pleasant, kind and attentive. The food variable, sometimes delicious and piping hot, other times adequate but always vegetables including cabbage, depending on chef on duty.
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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Crossways Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.989 for Crossways Nursing Home is calculated as follows: ( (281 Excellents x 5) + (3 Goods x 4) ) ÷ 284 Ratings = 4.989
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Crossways Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Sarah

Sarah Stacey

Job Title: Home Manager Joined: 2010

Our team is headed up by Sarah Stacey, who has been in the care industry for twenty years. She joined Crossways in 2010 as the Business Manager and became the Home Manager in 2014. Sarah strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and works with the local authority and Sutton Clinical Commissioning Group. Sarah is the nursing home representative for Sutton.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crossways Nursing Home to verify any information. View our terms and conditions. Crossways Nursing Home has an Enhanced Service - more info.