
received excellent care but most importantly love and friendshipKate S(Daughter of Resident/Service User)



received excellent care but most importantly love and friendshipKate S(Daughter of Resident/Service User)



Crossways Nursing Home is a 'home from home' provider of 24-hour nursing care. A team of skilled carers takes pride in person-centred methods, for both short and long-term needs, with respite care arranged subject to bed availability. The home has a CQC rating of overall 'Good' with an 'Outstanding' in Well-led (December 2021).
Situated in a quiet, leafy area of Sutton adjacent to a small park, residents are a 15...
Care Provided by Crossways Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Crossways Nursing Home for full pricing details and T&Cs.
Contact Crossways Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Cross Care Services Ltd
- Private Owned
Person in charge
- Sarah Stacey(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Please contact the team to schedule a visit to Crossways Nursing Home.
Parking
- Plenty of free street parking outside the home.
Crossways Nursing Home Reviews (88)
Crossways Nursing Home has a Review Score of 9.9 (9.940) out of 10, based on 25 reviews in the last 2 years.
Over all time Crossways Nursing Home has 88 reviews.
At a time when you may feel vulnerable, it's assuring to know that the staff do more than their job - they help you. Caring is a wide term and in every respect we felt secure and they helped iron out difficulties that was not of their making. The staff are very friendly and so kind. Healing is not just serving the body, it caring for the emotional needs too. Crossways scores 10/10 in my books - and I should know, I am a healthcare professional myself.
My father has dementia and has been at Crossways since February 2017. The care he has received since being there is outstanding. The carers have a genuine interest in my father and his family and they are kind thoughtful and respectful. There is always a member of the management team available to help and answer any questions. Crossways is very much like a large family and it is so reassuring to know that he is safe and so well looked after by experienced staff who have been there for many years. Thank you so much to all the staff at Crossways.
The staff of all positions were responsive to my brother's needs as well as helping me, his brother, as his Next of Kin with an LPA. The care couldn't be better and communication good.
All the staff at Crossways Nursing Homes were kind and caring to my mum throughout her stay there. In particular, I would like to thank the manager who helped us in our liaison with the NHS staff and prepared mum well, for her onward journey to her new care home close to us.
My mother has since made a good recovery and no longer needs 24/7 care at Crossways ; thanks to the manager and her team.
A really well run and clean care home, that looks after everyone extremely well. Food is of a high standard and there are plenty of activities for the residents. The staff are all very helpful and knowledgeable, they always have time for you.
Very caring and affectionate care was given to my father the two months he was there which is the most important. However, as I live abroad, I would have appreciated email response and it to be frequent. I wrote emails and they were not answered. The food could have been more exciting, home-made and more varied. I would have expected decaffeinated coffee and tea which hydrates as opposed to normal tea and coffee which does not. I asked for apple juice to be given to my father to encourage him to drink more so as to avoid renal infections and this was not followed through in my absence.
I can't thank Crossways enough for their care and compassion in looking after my dad who dies on the 13th May. Thanks to all the staff.
My father stayed at Crossways after a hip fracture. The care he received was very good and the staff were kind and helpful. As he has some dementia, it would have been helpful if managers had volunteered more info on how he was doing, we could plan for him to come home.
Crossways has been absolutely amazing could of asked for a better home, every staff member is so caring and lovely we are really pleased with the service.
Throughout all this time she was bed bound and totally dependent on her carers.
She was always made comfortable and her personal hygiene and care was of the highest standard.
All this was enveloped in a general atmosphere of care and respect for her as a person by an outstanding team of dedicated staff.
My mother was a resident at Crossways for four years and I have been a regular visitor all that time. Our experience has always been very positive. Following a stroke, my mother had great difficulty communicating; I was reassured from the start that a great many of the carers had worked there for a long time and agency staff were rarely used. The majority of the carers there when she moved in were there to say goodbye when she passed away. They all built a wonderful relationship with her and catered for all her needs, all through getting to know her very well as an individual. I also witnessed this with the other residents. The management was very efficient and professional and always approachable. Managers were an integral part of the caring approach of the home and were very involved in day to day caring; often having residents sat in the office with them. I will miss going to visit Mum but get comfort in the knowledge that she was in such caring hands right through to the end.
My wife who suffered from Parkinson Dementia was a resident in Crossways Nursing Home for about one and a half years until she died in September 2018. Throughout her time there the service provided by the management and staff was exemplary.
My mum had a happy stay there and had the favourites that made her laugh and held her hand and understood her behaviour.
The staff at Crossways provided exceptional care and looked after my wife with love and care up until she passed away. We extremely grateful for this.
Mum has been rejuvenated since her stay at Crossways. Thanks to the manager and all the staff, who cared for her. Being deaf can be difficult in this environment but this was soon overcome by brilliant friendly staff. Thanks from Mum and our family.
After a series of falls at her home, even with carers and family visiting, mum was still left on her own some part of the day so mum moved into Crossways Nursing Home. It was good to know that she was safe, well cared for and had other people around to talk to. Her room and the food were very good and if the weather permitted would sit out in the garden. The staff would organise activities and every month we were sent a newsletter with photos and also information about hairdresser, GP visits etc. When visiting, staff were very informative and take the time to have a chat about mum. The staff were very kind and caring. I would highly recommend Crossways.
Nothing was too much trouble.
Mum, who never ever wanted to go in a home, arrived at Crossways after being discharged from hospital after a fall and settled well.
Mum slept well, enjoyed the food and attention she was shown.
She was always clean and tidy.
My father of 93 had a fall back in October 2016 and after a month in hospital was sent to Crossways for rehabilitation. He has had a slow recovery but with the help of staff, nurses and physiotherapist he has gained strength. He has felt very much at home and will be sorry to leave as we have decided to move him closer to home in Dorking. Congratulations to all the staff who have helped him on his way to recovery. Thank you.
The carers and therapists were kind, helpful and very friendly. There was a lovely atmosphere and effort was made to make it feel like Christmas. There was always someone popping in to make sure everything was ok. If ever I had to go to a nursing home, this would definitely be the one I'd choose.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Crossways Nursing Home.
There are no upcoming events for Crossways Nursing Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Crossways Nursing Home
- 31 Jan 2025Recipient: Crossways Nursing Home
- 01 Mar 2016Recipient: Crossways Nursing Home
Accreditations
There are no accreditations posted yet for Crossways Nursing Home.
Meet the Team (1)

Our team is headed up by Sarah Stacey, who has been in the care industry for twenty years. She joined Crossways in 2010 as the Business Manager and became the Home Manager in 2014. Sarah strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and works with the local authority and Sutton Clinical Commissioning Group. Sarah is the nursing home representative for Sutton.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crossways Nursing Home to verify any information. View our terms and conditions. Crossways Nursing Home has an Enhanced Service -more info.
