Crossways Nursing Home

My friend commenced her stay at Crossways Nursing Home in April 2021. On arrival, her room was very clean and bright and all the staff were very friendly and helpful. Throughout her time at Crossways, she was kept clean and very comfortable. All her needs were met and when she became demanding the staff were very understanding. I was very impressed and completely satisfied with all the care and attention she received and will certainly recommend Crossways Nursing Home.

Sadly Mum passed away in December 2020 and although a very hard time I was supported throughout.

For all of this, I would like to say a very big thank you to all at Crossways.

We didn’t have a lot of time to research the right care home for my dad as his needs changed very rapidly and of course, the current situation makes everything more difficult. We are very lucky that it was Crossways where he received his palliative care. They were kind, understanding of his needs and supportive to us.

My mother went to Crossways following an operation for a broken hip in St Helier. The staff were incredibly kind to her and very caring. It was a difficult time for us as we were unable to visit her during the initial two weeks of quarantine and after that, could only talk through a garden window. The Crossways team looked after her really well. They made it easy for us to talk to her on the telephone almost every day. The Occupational Therapist and the Physio team worked extremely hard with her and we are now trying to carry on their good work. We are very grateful for all the care she received and would like to put that on record. Thank you.

At a time when you may feel vulnerable, it's assuring to know that the staff do more than their job - they help you. Caring is a wide term and in every respect we felt secure and they helped iron out difficulties that was not of their making. The staff are very friendly and so kind. Healing is not just serving the body, it caring for the emotional needs too. Crossways scores 10/10 in my books - and I should know, I am a healthcare professional myself.

My father has dementia and has been at Crossways since February 2017. The care he has received since being there is outstanding. The carers have a genuine interest in my father and his family and they are kind thoughtful and respectful. There is always a member of the management team available to help and answer any questions. Crossways is very much like a large family and it is so reassuring to know that he is safe and so well looked after by experienced staff who have been there for many years. Thank you so much to all the staff at Crossways.

The staff of all positions were responsive to my brother's needs as well as helping me, his brother, as his Next of Kin with an LPA. The care couldn't be better and communication good.

All the staff at Crossways Nursing Homes were kind and caring to my mum throughout her stay there. In particular, I would like to thank the manager who helped us in our liaison with the NHS staff and prepared mum well, for her onward journey to her new care home close to us.

My mother has since made a good recovery and no longer needs 24/7 care at Crossways ; thanks to the manager and her team.

A really well run and clean care home, that looks after everyone extremely well. Food is of a high standard and there are plenty of activities for the residents. The staff are all very helpful and knowledgeable, they always have time for you.

Very caring and affectionate care was given to my father the two months he was there which is the most important. However, as I live abroad, I would have appreciated email response and it to be frequent. I wrote emails and they were not answered. The food could have been more exciting, home-made and more varied. I would have expected decaffeinated coffee and tea which hydrates as opposed to normal tea and coffee which does not. I asked for apple juice to be given to my father to encourage him to drink more so as to avoid renal infections and this was not followed through in my absence.

I can't thank Crossways enough for their care and compassion in looking after my dad who dies on the 13th May. Thanks to all the staff.

My father stayed at Crossways after a hip fracture. The care he received was very good and the staff were kind and helpful. As he has some dementia, it would have been helpful if managers had volunteered more info on how he was doing, we could plan for him to come home.

Crossways has been absolutely amazing could of asked for a better home, every staff member is so caring and lovely we are really pleased with the service.

All this was enveloped in a general atmosphere of care and respect for her as a person by an outstanding team of dedicated staff.

My mother was a resident at Crossways for four years and I have been a regular visitor all that time. Our experience has always been very positive. Following a stroke, my mother had great difficulty communicating; I was reassured from the start that a great many of the carers had worked there for a long time and agency staff were rarely used. The majority of the carers there when she moved in were there to say goodbye when she passed away. They all built a wonderful relationship with her and catered for all her needs, all through getting to know her very well as an individual. I also witnessed this with the other residents. The management was very efficient and professional and always approachable. Managers were an integral part of the caring approach of the home and were very involved in day to day caring; often having residents sat in the office with them. I will miss going to visit Mum but get comfort in the knowledge that she was in such caring hands right through to the end.

My wife who suffered from Parkinson Dementia was a resident in Crossways Nursing Home for about one and a half years until she died in September 2018. Throughout her time there the service provided by the management and staff was exemplary.

My mum had a happy stay there and had the favourites that made her laugh and held her hand and understood her behaviour.

The staff at Crossways provided exceptional care and looked after my wife with love and care up until she passed away. We extremely grateful for this.