
received excellent care but most importantly love and friendshipKate S(Daughter of Resident/Service User)



received excellent care but most importantly love and friendshipKate S(Daughter of Resident/Service User)



Crossways Nursing Home is a 'home from home' provider of 24-hour nursing care. A team of skilled carers takes pride in person-centred methods, for both short and long-term needs, with respite care arranged subject to bed availability. The home has a CQC rating of overall 'Good' with an 'Outstanding' in Well-led (December 2021).
Situated in a quiet, leafy area of Sutton adjacent to a small park, residents are a 15...
Care Provided by Crossways Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Crossways Nursing Home for full pricing details and T&Cs.
Contact Crossways Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Cross Care Services Ltd
- Private Owned
Person in charge
- Sarah Stacey(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Please contact the team to schedule a visit to Crossways Nursing Home.
Parking
- Plenty of free street parking outside the home.
Crossways Nursing Home Reviews (88)
Crossways Nursing Home has a Review Score of 9.9 (9.940) out of 10, based on 25 reviews in the last 2 years.
Over all time Crossways Nursing Home has 88 reviews.
She was very well looked after, the staff were amazing.
They were always getting the residents to take part in activities on special occasions and during the week.
A special mention to one lady in particular - thank you for spending time with Mum.
My mother was cared for very well in Crossways Nursing Home. The team and all the staff are amazing. She spent the final year of her life there and always seemed very happy. They always made us as a family very welcome to visit at any time.
Thank you for the lovely review. We very much appreciate it.
They looked after my mum with dementia, the staff were ok with mum. The food was not too bad. Friendly staff who would have a word with you. You could have a meeting with the people who look after Mum and tell them what she did when she was younger and her likes.
The food is really good - very well-balanced meals, none of this fancy stuff, trying to cook restaurant type meals, by that I mean all fancy and exotic, just good wholesome food very well cooked.
So if you're looking for a break or somewhere to live, I'd recommend it highly. It's wheelchair friendly, and they have two gardens( one is private in size), so if you just wanted to be on your own, you could, and the other one is being re-done - it will look amazing when finished.
Thank you very much for the lovely review, it is very much appreciated.
Crossways is well led and all the staff are kind and caring.
My mum loved and was loved by the most amazing people at Crossways. They were competent, knowledgeable and respectful. I had complete confidence that all her needs were being met. When I left after visiting I knew that she was being cared for in a safe place and that her comfort was a top priority.
Thank you for the lovely review, it is very much appreciated.
I cannot praise the care home enough for the way they treated both my parents, equally with care and compassion.
Our mother celebrated her 90th birthday earlier this year and a real fuss was made of her - complete with a beautiful homemade birthday cake.
We felt strongly supported by the staff at the time of my mother's passing which was a great comfort to us and we were comforted by being able to be with her at the end.
Thank you so much for your review, it is very much appreciated.
I do not live locally but was on my way to visit again when the manager phoned to say he had suddenly deteriorated, I arrived in time to sit with him until he passed away very peacefully a couple of hours later.
I am thankful that he was able to spend his last few weeks being cared for properly, day and night. His ability to manage his condition had decreased significantly and had he remained at home, the symptoms he experienced would have been extremely distressing for him. Having nursing staff looking after him continuously was of great comfort to him, as well as to the rest of us - thank you.
The care my mother has received at Crossways Nursing Home has been excellent, far better than we could have hoped for. The staff are lovely and very understanding, even when she is not having such a good day, it has definitely given her more quality of life.
Thank you for your kind words. It is greatly appreciated.
The Care Home really looked after my Mum for over 7 months, nothing was too much trouble and I was made to feel very welcome, every time I visited my Mum. Her room was clean and we were able to use the garden facilities and bring our dog to see my Mum, which gave her and the other residents great pleasure. I would totally recommend the Care Home.
Thank you for your kind words. We are very grateful for your review.
During this time he received excellent care from the staff who went over and above their call of duty in ensuring all his needs were met.
In March 2022 he celebrated his 69th wedding anniversary and the staff organised a room, beautifully decorated, where he, my mother and sisters could mark the occasion with photographs and a fish and chip supper. His individual needs were always catered for
and his bedroom was roomy, nicely decorated and ensuite.
The activities coordinators provide an excellent service in ensuring they tailor activities to meet individuals' interests.
Would definitely recommend Crossways.
Thank you for your review. We are very grateful for your time.
My husband has been a resident of Crossways Nursing Home for several years now. The staff have looked after him very well, especially during the Covid outbreak. They are all very caring and try to ensure that his needs are met. If there are any issues, the staff are easy to talk to and will go out of their way to help with any concerns. I would always recommend the home to others.
Thank you for your review. We are very grateful for your time.
My great-aunt has been a resident at Crossways Nursing Home since February 2022 and I have found that the care my great-aunt receives is very good and the staff are very caring. My great-aunt recently celebrated her birthday and the staff decorated a room with birthday banners and we had afternoon tea and birthday cake. The staff did all they could to make her birthday amazing. There are lots of activities and events for the residents and recently my family and myself attended the BBQ held there to celebrate the Queen's Jubilee. It was a wonderful afternoon with great food and entertainment.
Thank you for your review. We are very grateful for your time.
Mum has been a resident in Crossways Nursing Home since September 2021 and I am so pleased we found such a lovely home for her. Everywhere is spotlessly clean and Mum's room is very pleasant, light, airy and spacious. All the staff are very caring and understanding of the varying needs of their residents and go out of their way to ensure the comfort and well-being of the residents. The activities and outings which are arranged for those who wish to participate are excellent. It really is a home from home for both the residents and their families.
Thank you for your kind words. We are very grateful for your review.
Crossways Care home provided first class care to my mother who was suffering from cancer and related illnesses. I have no doubt this care lengthened her life.
The home is exceptionally clean, very spacious, has lovely rooms and most importantly has genuine staff who care.
The home goes out of its way to organise activities and trips out for the residents. In addition, they look to involve the family too.
There is a real family atmosphere at the home and it is extremely well managed.
Our family could not have asked for a better place for our mother to reside during her final six months. Amazing home.
Thank you for your kind words. Very grateful for your review.
My friend commenced her stay at Crossways Nursing Home in April 2021. On arrival, her room was very clean and bright and all the staff were very friendly and helpful. Throughout her time at Crossways, she was kept clean and very comfortable. All her needs were met and when she became demanding the staff were very understanding. I was very impressed and completely satisfied with all the care and attention she received and will certainly recommend Crossways Nursing Home.
Sadly Mum passed away in December 2020 and although a very hard time I was supported throughout.
My mum's end of life crossed into the beginning of lockdown. The staff and manager kept me up to date with her condition and between us we were able to find workable and safe distanced visits at essential times. Alleviating what could have been a very distressing for my mum and family.
For all of this, I would like to say a very big thank you to all at Crossways.
We didn’t have a lot of time to research the right care home for my dad as his needs changed very rapidly and of course, the current situation makes everything more difficult. We are very lucky that it was Crossways where he received his palliative care. They were kind, understanding of his needs and supportive to us.
My mother went to Crossways following an operation for a broken hip in St Helier. The staff were incredibly kind to her and very caring. It was a difficult time for us as we were unable to visit her during the initial two weeks of quarantine and after that, could only talk through a garden window. The Crossways team looked after her really well. They made it easy for us to talk to her on the telephone almost every day. The Occupational Therapist and the Physio team worked extremely hard with her and we are now trying to carry on their good work. We are very grateful for all the care she received and would like to put that on record. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Crossways Nursing Home.
There are no upcoming events for Crossways Nursing Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Crossways Nursing Home
- 31 Jan 2025Recipient: Crossways Nursing Home
- 01 Mar 2016Recipient: Crossways Nursing Home
Accreditations
There are no accreditations posted yet for Crossways Nursing Home.
Meet the Team (1)

Our team is headed up by Sarah Stacey, who has been in the care industry for twenty years. She joined Crossways in 2010 as the Business Manager and became the Home Manager in 2014. Sarah strives to ensure the effective delivery of high holistic person-centred care in a safe environment. She leads by example and works with a dedicated team to provide high standards of care in a homely and happy environment. She has always maintained good relationships and works with the local authority and Sutton Clinical Commissioning Group. Sarah is the nursing home representative for Sutton.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crossways Nursing Home to verify any information. View our terms and conditions. Crossways Nursing Home has an Enhanced Service -more info.
