Elizabeth Lodge, London, London
Elizabeth Lodge, London, London
Elizabeth Lodge, London, London

Elizabeth Lodge is an 87-bed care facility located in the Enfield area of Greater London, which functions as a popular and versatile retirement home for many elderly people who may have complex medical conditions and physical frailties.

The home believes in promoting independent choice amongst the care setting, collaborating with key workers and GPs to ensure that all residents receive an appropriate level of care and medication.

As with all Care UK homes, Elizabeth Lodge is registered with the Care Quality Commission and dedicated to reforming its services to suit any modern advancements in care.

Group: Care UK Nursing & Residential Care Services

Person in charge: Beatrice Oriowo (Manager)

Local Authority / Social Services: London Borough of Enfield Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 87 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Cancer Care • Challenging Behaviour • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Admission via Enfield Community Care NHS Trust. Ages 55+.

Single Rooms: 87

Rooms with ensuite WC: 87

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Elizabeth Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Elizabeth Lodge has a Review Score of 8.3 (8.330)

The Review Score of 8.3 (maximum of 10) for Elizabeth Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Elizabeth Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.35 for Elizabeth Lodge is calculated as follows: ( (32 Excellents x 5) + (18 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 60 Ratings = 4.35

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.98 Points relating to the number of positive Reviews for Elizabeth Lodge is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 17.4 positive Reviews (87 registered maximum number of service users ÷ 5). 4 Reviews ÷ 17.4 Target = 0.230

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elizabeth Lodge?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Elizabeth Lodge

  • Niece of Resident/Service User
    3
  • Daughter of Resident/Service User
    2

Our aunt has been very well looked after at Elizabeth Lodge by all of the staff. They are always very friendly and welcoming!
I have witnessed the staff reacting to a resident falling over. They were passionate in their response and dealt with the situation very well.

How likely would you be to recommend Elizabeth Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When my mother entered this home we were told that the unit she would be living on was for frail people with reasonable mental capacity. During the last year, this policy seems to have changed. The unit is now full of non-communicative dementia patients or residents who spend most of the time screaming. This makes it very uncomfortable for the residents with mental capacity.

Although most of the regular care staff are very good, many agency staff are used who are not introduced to the residents causing confusion as they are often dressed more like nurses than carers. Some are not conversant in the use of the equipment, eg. when my mother wanted to get out of bed during the night to go to the toilet the two agency carers present did not know how to adjust her bed so that she could get out.

The activities team are very good and do their best to provide entertainment for those residents able to take part.

How likely would you be to recommend Elizabeth Lodge? Unlikely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Elizabeth Lodge responded to this review on 07 Sep 2017:

Thank you for taking the time to write a review for Elizabeth Lodge, and particularly for your kind comments regarding the activity as well as the care team at the home. I’m very sorry to hear some of the problems your mother has experienced - I understand you have already spoken with a member of the senior management team regarding your concerns and please rest assured that we take these very seriously. It seems we have fallen short in the high quality of care we usually offer at the home and I do apologise. We always try to limit the use of agency staff but sometimes this is unavoidable, for example, to cover team holidays or illness, and all agency staff do receive a full induction from either the suite manager or deputy manager – we have fed back to these team members and will make sure that the issues you’ve raised with bed adjustment are covered within this at all times in future to make sure this does not happen again. The agency staff do wear different uniforms so they are distinguishable from the permanent team members in the home, and should any resident or family member accidentally mistake them for nursing staff rather than a carer when they need a nurse, of course, they would let them know and locate a nurse for them. In regards to the suite where you mother is placed, this does have some residents with mixed needs currently and the team at the home work hard to make sure that every resident has an environment and activity plan that’s suited to their needs.

We visit on a regular basis and find the care and support our Aunt is given is very good. There is always opportunities for her to join in various activities and go on outings because of her health issues, this wouldn't be possible without the carers support.

How likely would you be to recommend Elizabeth Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is very bright and airy and nicely decorated. It always smells nice and fresh when we visit. The staff are always clean, tidy and friendly, from the first point of contact (reception) right through to activity, carers, cooks, cleaners etc.
The manageress who has just left made a lot of difference when she was here and improved the home even more.

How likely would you be to recommend Elizabeth Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was in Elizabeth Lodge for four years. During the time she was in Tudor Unit, I was confident that she was receiving excellent care.
The staff that were looking after her were compassionate and totally dedicated to her care.
I was amazed how wonderful they were to her and my family during her last few days.
I feel nothing but sincere gratitude.

How likely would you be to recommend Elizabeth Lodge? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Elizabeth Lodge