Elizabeth Lodge

Although it is always difficult to make the decision that a care home is now the best place for a parent to live. The staff at Elizabeth Lodge sensitively and professionally supported us through this process. Fortunately, this turned out to be a temporary position for us and, again, Elizabeth Lodge helped us to make the transition home. During our time with Elizabeth Lodge, the care and attention of the staff was constant and consistent and often rather sweet. They more than made up for Dad not being at home by providing a safe, secure and caring environment for him.

The activities provided are excellent although my brother very rarely wants to take part. Although his room is small it is adequate but would benefit from having en suite shower facilities.

We looked at a number of homes before selecting Elizabeth Lodge for my mother. From the very first the staff at the home were wonderful both for us and more importantly my mother. I cannot fault the home in any way as everything is first rate.

Kind, patient and efficient care. Food could be better. Poor lighting in the bedroom. Not enough encouragement to participate in activities, although it must be difficult when resident is reluctant to do so. Also, although the physiotherapy finished some time ago, there has still been no opportunity to practise exercises with staff, which should be fifteen minutes daily using the corridor bar. Sometimes it is difficult to understand liaison between care home, hospital, GP and ourselves.

My father is treated with the utmost dignity and respect. He is happy at Elizabeth Lodge. The staff are kind and manage his health needs professionally. Our family feel that he is safe and well-cared for. We feel welcome whenever we visit him and the staff go out of their way to ensure that we are supported with any issues which arise. Sitting with my dad in the beautiful garden drinking tea and coffee is a special treat. My mum is now also part of the Elizabeth Lodge family as she is able to come and go as she wishes to spend as much time with my dad as possible.

All the staff were helpful and caring and the admissions procedure was completed efficiently. I am confident that my mother was well looked after, during her two-week respite care.

We were worried about moving such a sick man because of his physical and mental health. However, from the moment he arrived my worries were over, he was cared for with the dignity and respect I wanted for him by all staff working at Elizabeth Lodge. The staff worked well with us as his family and understood the importance of working in partnership with the family, and with other care workers which included the GP, the hospice and district nurses. This put together meant the all-round needs of my relative were met and his family supported. I know we were and still are very grateful to Elizabeth Lodge for all they did for us all.

My father was a resident of Windsor Ward at Elizabeth Lodge in the final months of his life. My father had suffered from advanced Multiple Sclerosis and had numerous physical and mental medical issues that relates to this condition. At all times the carers and nursing staff at Elizabeth Lodge showed my father care, understanding, dignity and respect while carrying out their nursing expertise in a professional and proficient manner. All the carers, nurses, front of house staff, management, activity programmers, cooks and cleaners all worked as a unified team to try and assure that a resident's stay in Elizabeth Lodge is as enjoyable as realistically possible. My father spent three years in three other care homes who in retrospect and in truth were all style over substance and my only regret is that I was not made aware of Elizabeth Lodge sooner. I fully recommend Elizabeth Lodge to all prospectus residents and their families, it is a little gem of a nursing home.

We found all the staff very caring. The home is kept very clean and well managed. We will definitely use the home again and will also recommend it to others.

Elizabeth Lodge is one of the best homes I have ever visited. The atmosphere is friendly, the staff are helpful (I used to visit care homes as part of my job, so I've talked to staff in dozens). I find the friendly and co-operative attitude between staff members especially encouraging as it creates an all-round positive and comfortable environment.

When there is a show on, the carers do not bring the residents down early enough.

Very pleased with the care afforded to mum for the past 5 years.

Carpet in Hanover does smell and needs to be replaced with a laminate floor. This smell is off-putting for visitors. I am unsure why some basic toiletries like soap are not provided for residents.

Staff are caring and kind to the patients. If you have a problem, you are listened too.

Very pleasant people. Nice surroundings clean and caring.

Very pleasant people, nice surroundings, clean and caring.

I have witnessed the staff reacting to a resident falling over. They were passionate in their response and dealt with the situation very well.

The activities team are very good and do their best to provide entertainment for those residents able to take part.

We visit on a regular basis and find the care and support our Aunt is given is very good. There is always opportunities for her to join in various activities and go on outings because of her health issues, this wouldn't be possible without the carers support.

The manageress who has just left made a lot of difference when she was here and improved the home even more.