Elizabeth Lodge

69 Pennington Drive, Enfield, London N21 1TG
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9.9 72 Reviews
  • Elizabeth Lodge, London
Elizabeth Lodge is a modern, purpose-designed care home in Enfield offering quality care in an elegant and stylish environment. The team provides personalised residential, nursing and respite care for older people, including those living with dementia. They also offer sensitive end of life care.

The team works together with families to get to know each resident, meaning they can create a personalised care and lifestyle plan that's tailored to their unique needs, interests and choices.

The home has spacious, furnished bedrooms, each with an en suite bathroom. Residents are welcome to enjoy the various lounge areas, the in-house cinema room and hair and beauty salon. Outside there are beautiful, landscaped gardens to enjoy.

Elizabeth Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

Care Provided by Elizabeth Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1487
  • Self-Funded Residential Dementia Care: from £1577
  • Self-Funded Nursing Care: from £1727
  • Self-Funded Nursing Dementia Care: from £1817
  • RESPITE Self-Funded Residential Care: from £1697
  • RESPITE Self-Funded Residential Dementia Care: from £1767
  • RESPITE Self-Funded Nursing Care: from £1937
  • RESPITE Self-Funded Nursing Dementia Care: from £2027

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Elizabeth Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Michelle Sampang (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission via Enfield Community Care NHS Trust
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009
  • Number of floors: 1

Room Information

  • Single Rooms (87)

Parking

  • Parking on-site

9.9

Elizabeth Lodge has a Review Score of 9.9 (9.943) out of 10, based on 18 reviews in the last 2 years.
Over all time Elizabeth Lodge has 72 reviews.

Overall Experience
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Date Published
  • 72
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Reviewer Connection to Elizabeth Lodge
  • 29
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Total of 72, showing 61-72
Review from Joan L (Relative of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elizabeth Lodge is one of the best homes I have ever visited. The atmosphere is friendly, the staff are helpful (I used to visit care homes as part of my job, so I've talked to staff in dozens). I find the friendly and co-operative attitude between staff members especially encouraging as it creates
an all-round positive and comfortable environment.
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Review from Audrey P (Sister of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When there is a show on, the carers do not bring the residents down early enough.
Reply from Samantha Debenham, Marketing Support Administrator at Elizabeth Lodge

Thank you very much for taking the time to submit your review, and for your excellent and good scores, particularly for residents being treated with dignity and for our activities at Elizabeth Lodge. I’m sorry to hear your comments around residents being taken down in time to take part in entertainment – I would like to assure you that the home manager has fed this back to the activity team and will ensure better coordination in future so that all residents that wish to can join in. Many thanks again, and please do not hesitate to let us know now or at any time in the future if you have any comments, questions or feedback and we’ll be happy to help.

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Review from O M (Son of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care afforded to mum for the past 5 years.
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Review from N (Daughter of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
Some permanent staff are very caring and approachable but at times some staff appear indifferent. Agency staff used at times and this can affect the quality of care which is a shame as residents quite vulnerable. My Mum has been resident since July 2017 and I do feel I have a good relationship with
some staff. As a family, we do feel supported by some carers and nurses.
The quality of the food is good.
It is nice to be able to use the kitchen to make tea and there is a sense of support from other carers who have a family member in the unit.
Carpet in Hanover does smell and needs to be replaced with a laminate floor. This smell is off-putting for visitors. I am unsure why some basic toiletries like soap are not provided for residents.
Reply from Samantha Debenham, Marketing Support Administrator at Elizabeth Lodge

Thank you for taking the time to submit your review for Elizabeth Lodge. In regards to the staffing levels in the home, we always make sure that we have enough team members to run the home safely and effectively, both throughout the day as well as night, seven days a week. Sometimes, particularly to cover team holidays and illness, this does include the use of agency staff. Although these individuals are always fully trained and experienced, we do realise that this is no substitute for people working permanently in the home who are able to build long lasting relationships with residents. However, I am very happy to let you know that recruitment of permanent team members is one of our big focuses at Elizabeth Lodge – as such we have already seen a reduction in use of agency staff as a result, and we hope to welcome more new team members very soon. In regards to the floors, we do have a dedicated housekeeping team and cleanliness is monitored daily across all suites. We are now also undertaking regular shampooing of corridor carpets and will be monitoring this closely going forwards. Toiletries are not provided but of course we can support residents in purchasing of these if needed. Thank you again for your feedback, and of course please do let the home manager or any of the senior team know at any time now or in the future if you have any concerns, suggestions or questions, and we’ll be happy to help.

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Review from L D (Daughter of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are caring and kind to the patients. If you have a problem, you are listened too.
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Review from Linda T (Stepdaughter of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very pleasant people. Nice surroundings clean and caring.
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Review from Keith T (Stepson of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant people, nice surroundings, clean and caring.
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Review from Nicky M (Niece of Resident) published on 20 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt has been very well looked after at Elizabeth Lodge by all of the staff. They are always very friendly and welcoming!
I have witnessed the staff reacting to a resident falling over. They were passionate in their response and dealt with the situation very well.
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Review from Evelyn M (Daughter of Resident) published on 7 September 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
When my mother entered this home we were told that the unit she would be living on was for frail people with reasonable mental capacity. During the last year, this policy seems to have changed. The unit is now full of non-communicative dementia patients or residents who spend most of the time screaming.
This makes it very uncomfortable for the residents with mental capacity.
Although most of the regular care staff are very good, many agency staff are used who are not introduced to the residents causing confusion as they are often dressed more like nurses than carers. Some are not conversant in the use of the equipment, eg. when my mother wanted to get out of bed during the night to go to the toilet the two agency carers present did not know how to adjust her bed so that she could get out.
The activities team are very good and do their best to provide entertainment for those residents able to take part.
Reply from Samantha Debenham, Marketing Support Administrator at Elizabeth Lodge

Thank you for taking the time to write a review for Elizabeth Lodge, and particularly for your kind comments regarding the activity as well as the care team at the home. I’m very sorry to hear some of the problems your mother has experienced - I understand you have already spoken with a member of the senior management team regarding your concerns and please rest assured that we take these very seriously. It seems we have fallen short in the high quality of care we usually offer at the home and I do apologise. We always try to limit the use of agency staff but sometimes this is unavoidable, for example, to cover team holidays or illness, and all agency staff do receive a full induction from either the suite manager or deputy manager – we have fed back to these team members and will make sure that the issues you’ve raised with bed adjustment are covered within this at all times in future to make sure this does not happen again. The agency staff do wear different uniforms so they are distinguishable from the permanent team members in the home, and should any resident or family member accidentally mistake them for nursing staff rather than a carer when they need a nurse, of course, they would let them know and locate a nurse for them. In regards to the suite where you mother is placed, this does have some residents with mixed needs currently and the team at the home work hard to make sure that every resident has an environment and activity plan that’s suited to their needs.

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Review from L E (Niece of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit on a regular basis and find the care and support our Aunt is given is very good. There is always opportunities for her to join in various activities and go on outings because of her health issues, this wouldn't be possible without the carers support.
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Review from Denise W (Niece of Resident) published on 13 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is very bright and airy and nicely decorated. It always smells nice and fresh when we visit. The staff are always clean, tidy and friendly, from the first point of contact (reception) right through to activity, carers, cooks, cleaners etc.
The manageress who has just left made a lot of difference
when she was here and improved the home even more.
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Review from Jennifer C (Daughter of Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Elizabeth Lodge for four years. During the time she was in Tudor Unit, I was confident that she was receiving excellent care.
The staff that were looking after her were compassionate and totally dedicated to her care.
I was amazed how wonderful they were to her and my family during
her last few days.
I feel nothing but sincere gratitude.
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Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Elizabeth Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.943 for Elizabeth Lodge is calculated as follows: ( (198 Excellents x 5) + (12 Goods x 4) ) ÷ 210 Ratings = 4.943
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elizabeth Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

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Meet the Team (1)

Michelle

Michelle Sampang

Job Title: Home Manager Joined: 2004

I’m a nurse by training. I obtained a nursing degree in the Philippines and qualified as a nurse in the UK. I worked in the NHS here before making the move into the care home sector. I was keen to gain experience in a different setting, where I could make a difference to older people and get to know the people I care for. I’ve been working for Care UK since 2004.


Like any home manager worth their salt, I take pride in ensuring that we’re delivering superb care to every resident of Elizabeth Lodge. I’m focused on improving all aspects of what we do here. What makes it easier is that I have such a dedicated and supportive team. I love motivating and inspiring them to fulfil their potential while achieving excellent outcomes for our residents.


Although I’ve been a home manager for some time, I still get a buzz out of the simple things – like walking around the home, greeting residents and their families, and seeing everyone enjoying time together.

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