Elizabeth Lodge

The Tudor Ware have shown real professionalism, their care and support for the elderly is wonderful. Since my mother had been moved to this ward our mother is so much happier, her care plan is so much more properly done, we as a family are so much happier. All the staff are brilliant.

From the time that she moved in, she was cared for kindly and with respect. We never felt that her care was lacking in any significant way. In fact, moving into Elizabeth Lodge seemed to take unseen burdens off Mum and enabled her to live the final chapter of her life very comfortably and with dignity. Her nurses and carers in Hanover were extremely kind to her and showed her real affection. One thing that we loved was that they could see past her dementia to the very intelligent woman that Mum was. Additionally, the admin team always dealt with us patiently and helpfully, always making our enquiries seem welcome. Mum passed away comfortably in her own lovely room, surrounded by people who loved her and who wanted only the best for her. We are so thankful!

It took a while for her to settle as she had been in the previous home for 20 months and she was not happy to move. But the staff were great and helped her so much. It is early days for me to properly asses everything yet.

My mother has been a resident at Elizabeth Lodge for nearly 4 years. During this time, the staff on her unit have shown her great care and respect despite her various difficulties, both physically and mentally. It is obvious from the standard of care that they give, what they do is more than a job, it's a vocation!

The home/management has improved which seems to have reflected on the staff. More than happy to leave my father in law, knowing he will be cared for.

Thank you.

My mum has been at Elizabeth Lodge for nearly 2 years. She has advanced dementia and is bed bound. The staff are wonderful, kind, caring and we are confident she is well looked after.

All the staff that support my mother are very professional and friendly and make myself and my family very welcome, especially my father.

First impressions of Elizabeth Lodge put our family's mind at rest, that we had come to the right place. From the initial visit, mum's admission, the settling in period and now, day to day living has had mum at the centre of every stage. Which is why she is very content, which makes all of us very happy.

I am more sociable now and return to visit my friends, who all helped me, residents and staff.

After visiting two other Care Homes I was impressed the moment I walked into Elizabeth Lodge. I liked the feel of the building as it is very light and spacious with beautiful gardens. I went on to receive full information and description of the services the home provided which was something that I had not experienced in the previous two homes that I had visited. My Aunt, the service user who has full mental capacity dreaded arriving at Elizabeth Lodge after spending months in hospital but she received a very warm welcome by the staff and was instantly made to feel at ease. It is nearly two months since she arrived and she looks happy and contented.

The care home is not well cleaned and the garden is unkempt. Danger in garden, broken plant pots and no lock on garden gate. Issues with the cleanliness of communal areas. Diners/meals served in the corridor and staff handle food with no gloves after putting rubbish in the kitchen bin. Unused food left uncovered in the kitchen area and fridge not very clean. Clients clothes not name tagged and end up in wrong rooms. Clothes have gone missing.

The staff are very caring and helpful and everywhere is always clean and tidy.

Only a very short say but such pleasant staff. Lots of smiles and excellent food.

I am very happy with the way that my mother is treated. There was an incident where she was dropped onto the floor and she broke her leg, but the home resolved the issue and my mum is now fine.

She is treated well and also with respect.

Although it is always difficult to make the decision that a care home is now the best place for a parent to live. The staff at Elizabeth Lodge sensitively and professionally supported us through this process. Fortunately, this turned out to be a temporary position for us and, again, Elizabeth Lodge helped us to make the transition home. During our time with Elizabeth Lodge, the care and attention of the staff was constant and consistent and often rather sweet. They more than made up for Dad not being at home by providing a safe, secure and caring environment for him.

The activities provided are excellent although my brother very rarely wants to take part. Although his room is small it is adequate but would benefit from having en suite shower facilities.

We looked at a number of homes before selecting Elizabeth Lodge for my mother. From the very first the staff at the home were wonderful both for us and more importantly my mother. I cannot fault the home in any way as everything is first rate.

Kind, patient and efficient care. Food could be better. Poor lighting in the bedroom. Not enough encouragement to participate in activities, although it must be difficult when resident is reluctant to do so. Also, although the physiotherapy finished some time ago, there has still been no opportunity to practise exercises with staff, which should be fifteen minutes daily using the corridor bar. Sometimes it is difficult to understand liaison between care home, hospital, GP and ourselves.

My father is treated with the utmost dignity and respect. He is happy at Elizabeth Lodge. The staff are kind and manage his health needs professionally. Our family feel that he is safe and well-cared for. We feel welcome whenever we visit him and the staff go out of their way to ensure that we are supported with any issues which arise. Sitting with my dad in the beautiful garden drinking tea and coffee is a special treat. My mum is now also part of the Elizabeth Lodge family as she is able to come and go as she wishes to spend as much time with my dad as possible.