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Fieldway Care Home

40 Tramway Path, Mitcham, London CR4 4SJ
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My mum seems so much happier, the staff are brilliant, caring, keep me informedLorraine W(Daughter of Resident/Service User)
Fieldway Care Home, Mitcham
Fieldway Care Home, Mitcham
Fieldway Care Home, Mitcham

Conveniently situated close to Mitcham town centre in Surrey, Fieldway Care Home offers residential, nursing and dementia care that is centred around the individual.

Fieldway Care Home isn't short of a cosy corner. With welcoming sitting rooms, dining areas and a pretty landscaped garden and patio, residents benefit from a plethora of spots to relax, dine or socialise. There is even an onsite hair salon for residents to enjoy a...  

Care Provided by Fieldway Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,434From £1,578
Residential Dementia CareFrom £1,492From £1,641
Nursing CareFrom £1,653From £1,820
Nursing Dementia CareFrom £1,700From £1,872

Contact Fieldway Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Stephanie Keith(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (68)

Fieldway Care Home Reviews (107)

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9.5

Fieldway Care Home has a Review Score of 9.5 (9.496) out of 10, based on 17 reviews in the last 2 years. Over all time Fieldway Care Home has 107 reviews.

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Showing 107 reviews matching selected criteria
Review from Robert G (Son of Resident) published on 10 March 2017 Submitted via Postal Card
Overall Experience
Management are slow to do forms etc. Lack of communication.
Staff carers are excellent, friendly and caring.

A place I would stay if I needed a care home.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from David H (Resident / Service User) published on 19 December 2016 Submitted via Postal Card
Overall Experience

I am very happy at the care home Fieldway Care Home. All the staff are very friendly and helpful and I am looked after very well. I am treated with respect and my personal likes and dislikes are catered for.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sheila P (Wife of Resident) published on 19 December 2016 Submitted via Postal Card
Overall Experience

My husband has been a resident on 6 occasions so far for respite care. He is always made to feel welcome by the staff who greet him by his first name so he settles at once with a homely atmosphere. They work hard making the residents comfortable, giving them help with personal care when required. The only criticism is the laundry which could do with better organisation. They always struggle to provide an adequate service both for collection and return of items. Too many marked clothes are not returned.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from Dawn C (Daughter of Resident) published on 25 August 2016 Submitted via Postal Card
Overall Experience

When visiting Fieldway as a possible home for mum, I just knew it was the right one for her. It felt right and the staff were extremely helpful. When mum moved in it was the smoothest transition, and mum, my sister and I were made to feel very welcome. The staff are very friendly and professional and mum is treated respectfully and with dignity.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from BL (Friend of Resident) published on 9 August 2016 Submitted via Postal Card
Overall Experience

This home I feel is not providing a good service for the fees they are charging. Residents are not treated with any dignity. Lack of fluids, meals are very poor, cleanliness very poor. Mice seen running around. Complaints not acted on by senior staff. HCS's very cold, does not speak to residents just push and pull. Resident describe the treatment as been treated like a bit of meat. Overall the place is not a safe and caring place not fit for purpose. Most of the staff are leaving, turn over of staff is very poor.

Reply from Rose Pickering, Customer Service Administrator at Fieldway Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate...  

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Review from David J (Resident / Service User) published on 15 July 2016 Submitted via Postal Card
Overall Experience
I have mixed feelings about staff, building, catering and the general ethos of the home. Some staff are/were very good, others seemed not to care much about dignity, feelings of residents. Place seems un-cared for in a serious fashion.
Food is poor and sometimes does not reflect the description on the printed menu.
Management seems at times unresponsive to complaints and comments.

I feel it is too expensive for the care packages on offer.

Reply from Rose Pickering, Customer Service Administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Julie B (Daughter of Resident) published on 18 August 2015 Submitted via Website
Overall Experience

The nursing team and care assistants work very hard each shift showing each resident compassion, understanding and empathy. They are kind, considerate and very patient with the residents. There are plenty of choices when it comes to meals and everyone's individual preferences are catered for. Visitors are welcome at any time of night or day and are encouraged to attend events.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (18) & Events (0)

News
  • 18 Sep 2025

    HC-One’s Fieldway Care Home in Mitcham, Surrey, recently welcomed back one of its most requested events, Mitcham Zoo, for an unforgettable day of animal encounters. A group of 15 residents...

  • 18 Sep 2025

    Fieldway Care Home, run by HC-One and located in Mitcham, Surrey, opened its doors to the local community, friends, and families as part of Care Home Open Week, a national...

  • 23 Jun 2025

    HC-One’s Fieldway Care Home in Mitcham, Surrey, has launched its brand-new Ladies Pamper Club, offering residents a relaxing and rejuvenating experience right in the heart of their home. Five delighted...

Upcoming Events

There are no upcoming events for Fieldway Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Fieldway Care Home.

Meet the Team (0)

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