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Fieldway Care Home

40 Tramway Path, Mitcham, London CR4 4SJ
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My mum seems so much happier, the staff are brilliant, caring, keep me informedLorraine W(Daughter of Resident/Service User)
Fieldway Care Home, Mitcham
Fieldway Care Home, Mitcham
Fieldway Care Home, Mitcham

Conveniently situated close to Mitcham town centre in Surrey, Fieldway Care Home offers residential, nursing and dementia care that is centred around the individual.

Fieldway Care Home isn't short of a cosy corner. With welcoming sitting rooms, dining areas and a pretty landscaped garden and patio, residents benefit from a plethora of spots to relax, dine or socialise. There is even an onsite hair salon for residents to enjoy a...  

Care Provided by Fieldway Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,434From £1,578
Residential Dementia CareFrom £1,492From £1,641
Nursing CareFrom £1,653From £1,820
Nursing Dementia CareFrom £1,700From £1,872

Contact Fieldway Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Stephanie Keith(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (68)

Fieldway Care Home Reviews (107)

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9.5

Fieldway Care Home has a Review Score of 9.5 (9.496) out of 10, based on 17 reviews in the last 2 years. Over all time Fieldway Care Home has 107 reviews.

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Showing 107 reviews matching selected criteria
Review from Joy R (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card
Overall Experience

My mum came to the home extremely ill. Since that day, she has had a new lease of life. She settled very well, this being due to the way the staff look after her. Food is given to her liking so she eats well. They all treat her with dignity and care. This is a very happy nursing home where everybody smiles which makes it a great place to be.

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Review from S S (Daughter of Resident) published on 14 August 2017 Submitted via Postal Card
Overall Experience
I have found my mum well cared for. The staff are helpful and cheerful.
They are very patient with mum as she can be difficult.

The home has a very pleasant and happy atmosphere.

Reply from Jayne Duck, Customer Services Administrator at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from E S (Niece of Resident) published on 6 June 2017 Submitted via Postal Card
Overall Experience

My visits have always been a happy experience. My aunt seems to be well cared for. The staff are always polite and welcoming.

Reply from Jayne Duck, Customer Services Administator at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Flo M (Friend of Resident) published on 11 May 2017 Submitted via Postal Card
Overall Experience

Very friendly staff but very busy and sometimes very chaotic.

Reply from Jayne Duck, Customer Services Administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from A H (Nephew of Resident) published on 11 May 2017 Submitted via Postal Card
Overall Experience

The staff have always been very caring and supportive and the facilities have always been very good. Also, the cleanliness of the facility always appears of the highest quality.

Reply from Jayne Duck, Customer Services Administrator at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Perry M (Brother of Resident) published on 2 May 2017 Submitted via Postal Card
Overall Experience

During my visit to my sister. I find the staff very polite and friendly. I think I would recommend the care home to family and friends.

Reply from Jayne Duck, Customer sercices administrator at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from W R (Husband of Resident) published on 4 April 2017 Submitted via Postal Card
Overall Experience
I am so happy with the care my wife receives at Fieldway. She is clean and well cared for. I visit every day and know the staff really well.

They know my wife well now and know how to meet her needs.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your lovely review, I am so pleased that you are happy with the care your wife is receiving. We really appreciate your feedback and will pass on your kind comments to the home manager. The Bupa Customer Care Team

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Review from L C (Daughter of Resident) published on 4 April 2017 Submitted via Postal Card
Overall Experience

Nursing team are generally caring and attentive to my father's needs. Sometimes there appears to be inadequate staffing levels but this is more apparent during and after meal times. On a few occasions, my father was left in bed 'wet' where his pad needed changing and have found him like that. Sometimes clothing went missing and got mixed up but eventually, this was rectified. Often, there is an unpleasant stench when walking into the nursing areas (after reception). On the whole Fieldway Care Home is a friendly home.

Reply from Emily Wilson, Customer Service Administration at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Malcolm G (Son-in-law of Resident) published on 31 March 2017 Submitted via Postal Card
Overall Experience

My father in law is very happy and extremely safe.

Reply from Jamie Barrett, National Development Manager at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Thomas G (Resident / Service User) published on 29 March 2017 Submitted via Postal Card
Overall Experience

Like a prison, confined to room.

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Review from Joan H (Resident / Service User) published on 27 March 2017 Submitted via Postal Card
Overall Experience

The care I have here is so good and welcome. I don't know what I would do without it.

Reply from Jamie, National Development Manager at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Christine M (Relative of Resident) published on 27 March 2017 Submitted via Postal Card
Overall Experience
My relative needs help with lots of everyday life. The carers are very helpful, cheerful and willing. He is able to stay outside which he loves.
The manageress is a very helpful person, with appointments and any other problems.

This home is a very good place, clean with very caring staff and I would recommend to others.

Reply from Jamie, National Development Manager at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Hazel A (Wife of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience

My husband was a resident for the last two weeks of his life (Feb/March 2016) when he received excellent care. Staff and nurses are caring, considerate, helpful with very empathetic attitudes to residents. During the past year, I have continued visiting another resident regularly and always receive a warm welcome from management, staff and other residents. My friend is very well cared for whenever I visit.

Reply from Tom Meyer, Customer Service Administrator at Fieldway Care Home

Thank you for sharing this, our condolences to your husband. We are happy to hear your husband received the care he needed and that you still feel very welcome at the home.

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Review from Sheila N (Friend of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience

Whilst care and support are very good, I do think, from my experience with two very elderly patients, that they could have had more help eating dinners etc. Meat, fish could be in smaller pieces, more manageable when wrists are weak. Pureed dinners could be served when chewing is difficult. I did not see any physio or exercise for individuals which could make a difference to this well-being.

Reply from Jayne Duck, Customer services administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

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Review from Hayley C (Mother of Resident) published on 19 March 2017 Submitted via Postal Card
Overall Experience

My sister and I are very pleased that our mother resides at Fieldway nursing home; and know that the staff always do their best to make sure mum receives the best care, and always ensure she is as comfortable as possible. If we have had any concerns/problems, they are always dealt with professionally.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you so much for your kind review, we really appreciate it. I am really pleased that you are happy with the care your Mum is receiving, it is our duty to make our residents feel at home. We will pass on your kind words to the home manager. The Bupa Customer Care Team

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Review from Ros N (Daughter of Resident) published on 17 March 2017 Submitted via Postal Card
Overall Experience

When my mother arrived at Fieldway Care Home in January 2017, she was unable to feed herself and was bed-bound. Since that time she is now alert, speaking and feeding herself (sometimes with help). She is very happy at Fieldway Care Home and we (family) are reassured that we made the right decision in placing her at Fieldway Care Home. All the nursing staff are caring, kind and professional and giving excellent care to my mother and others in Fieldway Care Home.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home
Thank you so much for your lovely review. I am so pleased that your Mother has been making progress. I will pass on your kind words to the home manager.

The Bupa Customer Care Team.

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Review from Daphne W (Sister of Resident) published on 17 March 2017 Submitted via Postal Card
Overall Experience
A really lovely care home. All have en-suite accommodation.
Visitors are welcome at any time.
They even give them a birthday cake and party.

Nothing seems too much trouble.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you so much for sharing your kind review. I am happy to hear that you are pleased by the home. I will pass on your comments to the home manager. Thank you again, The Bupa Customer Care Team.

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Review from T C (Son of Resident) published on 16 March 2017 Submitted via Postal Card
Overall Experience

This will be my first review since my father was admitted. The overall home is above average but then I will need more time to give it a more qualified review. Initial thought is that the home needs some fresh air and a bit of fragrance would be more welcoming. Only one incident when I visited my father disappointed me, he wet his bed and although the carer was very apologetic I expect more checks should be made on his nappy.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Derek W (Husband of Resident) published on 16 March 2017 Submitted via Postal Card
Overall Experience

The service and the care on the first floor are very good. The carers are top class, they work so hard. I have said many times they are not paid what they are worth. I can say that my wife's cleanliness is very good. I hope they will not lose their good carers. This is not a complaint, without their care, she would not be here.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sarah C (Granddaughter of Resident) published on 10 March 2017 Submitted via Postal Card
Overall Experience

Every time I come and visit my nana, all the staff seem very attentive and are very friendly. My nana is as happy as she can be here and always says nice things about the staff. My family seem very pleased with the treatment my nan receives here. Overall we are happy.

Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (18) & Events (0)

News
  • 18 Sep 2025

    HC-One’s Fieldway Care Home in Mitcham, Surrey, recently welcomed back one of its most requested events, Mitcham Zoo, for an unforgettable day of animal encounters. A group of 15 residents...

  • 18 Sep 2025

    Fieldway Care Home, run by HC-One and located in Mitcham, Surrey, opened its doors to the local community, friends, and families as part of Care Home Open Week, a national...

  • 23 Jun 2025

    HC-One’s Fieldway Care Home in Mitcham, Surrey, has launched its brand-new Ladies Pamper Club, offering residents a relaxing and rejuvenating experience right in the heart of their home. Five delighted...

Upcoming Events

There are no upcoming events for Fieldway Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Fieldway Care Home.

Meet the Team (0)

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