Fieldway Care Home

40 Tramway Path, Mitcham CR4 4SJ
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9.3 100 Reviews
  • Fieldway Care Home, Mitcham
Conveniently situated close to Mitcham town centre in Surrey, Fieldway Care Home offers residential, nursing and dementia care that is centred around the individual.

Fieldway Care Home isn't short of a cosy corner. With welcoming sitting rooms, dining areas and a pretty landscaped garden and patio, residents benefit from a plethora of spots to relax, dine or socialise. There is even an onsite hair salon for residents to enjoy a pamper.

From Care Assistants and Nurses to Wellbeing Coordinators and Chefs, each and every member of the team at Fieldway Care Home is on hand to support residents to settle in to life at the home. Taking a holistic approach, they prioritise wellbeing and happiness alongside high quality care. The team spend time getting to know residents so they are able to design a comprehensive activity programme complete with something to suit all tastes and interests, whether looking to continue a long-loved hobby or try something new.

Taking every opportunity to offer an enjoyable experience, the catering team at Fieldway create delicious menus to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the dining area or the outside spaces.

From building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, the Fieldway team also encourage residents to take an active role in the Mitcham community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1347
  • Self-Funded Residential Dementia Care: from £1401
  • Self-Funded Nursing Care: from £1567
  • Self-Funded Nursing Dementia Care: from £1612
  • RESPITE Self-Funded Residential Care: from £1347
  • RESPITE Self-Funded Residential Dementia Care: from £1541
  • RESPITE Self-Funded Nursing Care: from £1724
  • RESPITE Self-Funded Nursing Dementia Care: from £1773

These prices are only a guideline, please contact Fieldway Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alexandra Albu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (68)

Fieldway Care Home Reviews (100)

9.3

Fieldway Care Home has a Review Score of 9.3 (9.294) out of 10, based on 12 reviews in the last 2 years.
Over all time Fieldway Care Home has 100 reviews.

Overall Experience
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Date Published
  • 100
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Reviewer Connection to Fieldway Care Home
  • 29
  • 11
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  • 7
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  • 2
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Total of 100, showing 81-100
Review from L C (Daughter of Resident) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nursing team are generally caring and attentive to my father's needs. Sometimes there appears to be inadequate staffing levels but this is more apparent during and after meal times. On a few occasions, my father was left in bed 'wet' where his pad needed changing and have found him like that. Sometimes
clothing went missing and got mixed up but eventually, this was rectified. Often, there is an unpleasant stench when walking into the nursing areas (after reception). On the whole Fieldway Care Home is a friendly home.
Reply from Emily Wilson, Customer Service Administration at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Malcolm G (Son-in-law of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law is very happy and extremely safe.
Reply from Jamie Barrett, National Development Manager at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Thomas G (Resident) assisted by family/friend published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Like a prison, confined to room.
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Review from Joan H (Resident) assisted by family/friend published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I have here is so good and welcome. I don't know what I would do without it.
Reply from Jamie, National Development Manager at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Christine M (Relative of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative needs help with lots of everyday life. The carers are very helpful, cheerful and willing. He is able to stay outside which he loves.
The manageress is a very helpful person, with appointments and any other problems.
This home is a very good place, clean with very caring staff and I would
recommend to others.
Reply from Jamie, National Development Manager at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Hazel A (Wife of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident for the last two weeks of his life (Feb/March 2016) when he received excellent care. Staff and nurses are caring, considerate, helpful with very empathetic attitudes to residents. During the past year, I have continued visiting another resident regularly and always receive
a warm welcome from management, staff and other residents. My friend is very well cared for whenever I visit.
Reply from Tom Meyer, Customer Service Administrator at Fieldway Care Home

Thank you for sharing this, our condolences to your husband. We are happy to hear your husband received the care he needed and that you still feel very welcome at the home.

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Review from Sheila N (Friend of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst care and support are very good, I do think, from my experience with two very elderly patients, that they could have had more help eating dinners etc. Meat, fish could be in smaller pieces, more manageable when wrists are weak. Pureed dinners could be served when chewing is difficult. I did not
see any physio or exercise for individuals which could make a difference to this well-being.
Reply from Jayne Duck, Customer services administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

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Review from Hayley C (Mother of Resident) published on 19 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I are very pleased that our mother resides at Fieldway nursing home; and know that the staff always do their best to make sure mum receives the best care, and always ensure she is as comfortable as possible. If we have had any concerns/problems, they are always dealt with professionally.
Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you so much for your kind review, we really appreciate it. I am really pleased that you are happy with the care your Mum is receiving, it is our duty to make our residents feel at home. We will pass on your kind words to the home manager. The Bupa Customer Care Team

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Review from Ros N (Daughter of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother arrived at Fieldway Care Home in January 2017, she was unable to feed herself and was bed-bound. Since that time she is now alert, speaking and feeding herself (sometimes with help). She is very happy at Fieldway Care Home and we (family) are reassured that we made the right decision
in placing her at Fieldway Care Home. All the nursing staff are caring, kind and professional and giving excellent care to my mother and others in Fieldway Care Home.
Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you so much for your lovely review. I am so pleased that your Mother has been making progress. I will pass on your kind words to the home manager.
The Bupa Customer Care Team.

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Review from Daphne W (Sister of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A really lovely care home. All have en-suite accommodation.
Visitors are welcome at any time.
They even give them a birthday cake and party.
Nothing seems too much trouble.
Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you so much for sharing your kind review. I am happy to hear that you are pleased by the home. I will pass on your comments to the home manager. Thank you again, The Bupa Customer Care Team.

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Review from T C (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This will be my first review since my father was admitted. The overall home is above average but then I will need more time to give it a more qualified review. Initial thought is that the home needs some fresh air and a bit of fragrance would be more welcoming. Only one incident when I visited my father
disappointed me, he wet his bed and although the carer was very apologetic I expect more checks should be made on his nappy.
Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Derek W (Husband of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service and the care on the first floor are very good. The carers are top class, they work so hard. I have said many times they are not paid what they are worth. I can say that my wife's cleanliness is very good. I hope they will not lose their good carers. This is not a complaint, without their
care, she would not be here.
Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sarah C (Granddaughter of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I come and visit my nana, all the staff seem very attentive and are very friendly. My nana is as happy as she can be here and always says nice things about the staff. My family seem very pleased with the treatment my nan receives here. Overall we are happy.
Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Robert G (Son of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management are slow to do forms etc. Lack of communication.
Staff carers are excellent, friendly and caring.
A place I would stay if I needed a care home.
Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from David H (Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at the care home Fieldway Care Home. All the staff are very friendly and helpful and I am looked after very well. I am treated with respect and my personal likes and dislikes are catered for.
Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Sheila P (Wife of Resident) published on 19 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident on 6 occasions so far for respite care. He is always made to feel welcome by the staff who greet him by his first name so he settles at once with a homely atmosphere. They work hard making the residents comfortable, giving them help with personal care when required. The
only criticism is the laundry which could do with better organisation. They always struggle to provide an adequate service both for collection and return of items. Too many marked clothes are not returned.
Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Dawn C (Daughter of Resident) published on 25 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting Fieldway as a possible home for mum, I just knew it was the right one for her. It felt right and the staff were extremely helpful. When mum moved in it was the smoothest transition, and mum, my sister and I were made to feel very welcome. The staff are very friendly and professional and
mum is treated respectfully and with dignity.
Reply from Emily Wilson, Customer Service Administrator at Fieldway Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from BL (Friend of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
This home I feel is not providing a good service for the fees they are charging. Residents are not treated with any dignity. Lack of fluids, meals are very poor, cleanliness very poor. Mice seen running around. Complaints not acted on by senior staff. HCS's very cold, does not speak to residents just
push and pull. Resident describe the treatment as been treated like a bit of meat. Overall the place is not a safe and caring place not fit for purpose. Most of the staff are leaving, turn over of staff is very poor.
Reply from Rose Pickering, Customer Service Administrator at Fieldway Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com or calling 0113 825 9011 so that we can discuss this feedback further?

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Review from David J (Resident) assisted by family/friend published on 15 July 2016 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I have mixed feelings about staff, building, catering and the general ethos of the home. Some staff are/were very good, others seemed not to care much about dignity, feelings of residents. Place seems un-cared for in a serious fashion.
Food is poor and sometimes does not reflect the description on
the printed menu.
Management seems at times unresponsive to complaints and comments.
I feel it is too expensive for the care packages on offer.
Reply from Rose Pickering, Customer Service Administrator at Fieldway Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Julie B (Daughter of Resident) published on 18 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursing team and care assistants work very hard each shift showing each resident compassion, understanding and empathy. They are kind, considerate and very patient with the residents. There are plenty of choices when it comes to meals and everyone's individual preferences are catered for. Visitors
are welcome at any time of night or day and are encouraged to attend events.
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Current Review Score: 9.3 (9.294)

Overview of Review Score

The Review Score of 9.3 (9.294) out of 10 for Fieldway Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.559 for Fieldway Care Home is calculated as follows: ( (97 Excellents x 5) + (30 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 143 Ratings = 4.559
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.735 Points relating to the number of positive Reviews for Fieldway Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 10 Positive Reviews ÷ 13.6 = 0.735
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Alexandra Albu

Job Title: Home Manager

As a Registered Nurse, Alexandra has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at HC-One for many years, Alexandra closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Alexandra remarked:
“Seeing my residents enjoying their lives and seeing them happy. I like to think I am a caring person, and I enjoy helping people.”


Alexandra has also achieved much outside of work, with her proudest achievement being supporting her dad through surviving cancer.


Outside of work, Alexandra enjoys spending time with her family, especially her godson, and reading.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fieldway Care Home to verify any information. View our terms and conditions. Fieldway Care Home has an Enhanced Service - more info.