Fieldway Care Home

40 Tramway Path, Mitcham CR4 4SJ
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9.3 100 Reviews
  • Fieldway Care Home, Mitcham
Conveniently situated close to Mitcham town centre in Surrey, Fieldway Care Home offers residential, nursing and dementia care that is centred around the individual.

Fieldway Care Home isn't short of a cosy corner. With welcoming sitting rooms, dining areas and a pretty landscaped garden and patio, residents benefit from a plethora of spots to relax, dine or socialise. There is even an onsite hair salon for residents to enjoy a pamper.

From Care Assistants and Nurses to Wellbeing Coordinators and Chefs, each and every member of the team at Fieldway Care Home is on hand to support residents to settle in to life at the home. Taking a holistic approach, they prioritise wellbeing and happiness alongside high quality care. The team spend time getting to know residents so they are able to design a comprehensive activity programme complete with something to suit all tastes and interests, whether looking to continue a long-loved hobby or try something new.

Taking every opportunity to offer an enjoyable experience, the catering team at Fieldway create delicious menus to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the dining area or the outside spaces.

From building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, the Fieldway team also encourage residents to take an active role in the Mitcham community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1347
  • Self-Funded Residential Dementia Care: from £1401
  • Self-Funded Nursing Care: from £1567
  • Self-Funded Nursing Dementia Care: from £1612
  • RESPITE Self-Funded Residential Care: from £1347
  • RESPITE Self-Funded Residential Dementia Care: from £1541
  • RESPITE Self-Funded Nursing Care: from £1724
  • RESPITE Self-Funded Nursing Dementia Care: from £1773

These prices are only a guideline, please contact Fieldway Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alexandra Albu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (68)

Fieldway Care Home Reviews (100)

9.3

Fieldway Care Home has a Review Score of 9.3 (9.294) out of 10, based on 12 reviews in the last 2 years.
Over all time Fieldway Care Home has 100 reviews.

Overall Experience
  • 56
  • 36
  • 4
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Date Published
  • 100
  • 6
  • 10
  • 12
  • 88
Reviewer Connection to Fieldway Care Home
  • 29
  • 11
  • 11
  • 7
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 100, showing 21-40
Review from J B (Friend of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fieldway nursing home is a place that you look forward to visiting. Mostly, the staff are nice, accommodating, greeting you with a good smile, approachable and well organised. My friend said (the service user) I never had a quality of life before; since I stayed here in Fireldway, I felt the quality
of life. He loves the staff and the food that they serve every day.
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Review from J D (Son of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home, very clean and rooms are well looked after.
Everyone is friendly and helpful.
My mum has been treated extremely well for which I am grateful.
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Review from B V (Stepdaughter of Resident) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to pass on my thanks to all the staff at Fieldway Nursing Home.
Since my stepmother arrived at Fieldway at the beginning of June she has received a high level of care.


The staff are extremely busy caring for all residents but have gone above and beyond to ensure they look after my

stepmother's needs and have kept me up to date with any issues. Nothing is ever too much trouble.


My stepmother was very distressed when she arrived but over the past six weeks is making such wonderful progress. This is due to the care and patience of the whole team who go out of their way to understand the needs of the residents they care for.


I cannot praise the staff enough from the office, cleaners, kitchen, care, nursing staff and management.


They always have a smile on their face and are very welcoming.


Thank you to everyone it is so reassuring my stepmother is being cared for so well.

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Review from Lorraine W (Daughter of Resident) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only been in this care home for a few days and all I can say is wow. My mum seems so much happier, the staff are brilliant, caring, keep me informed even the cleaners find time to talk to my mum.


To know my mum is happy and being cared for gives me and all my family some peace.
The Manager

goes way and beyond to assist her needs and finds time in her day to visit mum in her room for a chat.
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Review from J S (Daughter of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so thrilled at how much care and support has been shown to mum over the years at Fieldway Care Home. The staff have become friends to not only mum but to ourselves. They have remained cheerful for such a long time, they should be congratulated and thanked from the bottom of our hearts.
Such a lovely community, it has been such a support to mum and the family. Thank you.
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Review from A D (Daughter of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can't really comment on many things as only seeing reception and visiting room. Mum seems happy, well-fed, clean and settled.
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Review from G M (Sister of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Difficult re-visiting, but due to Covid restrictions. Staff friendly. My brother is well looked after. I cannot comment on activities, as I do not know due to visiting restrictions. Difficult to get to phone after 8 pm, but again, staff are busy.
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Review from G S (Daughter of Resident) published on 28 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although mum was not a resident for long in Fieldway Care Home, I felt that the staff and management did all they could to make us as a family, as well as mum, feel welcome and comfortable. The facilities were clean and tidy.
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Review from Susie C (Daughter of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are lovely and helpful.
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Review from Mike H (Brother of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased to be able again to say the care and attention given to my brother is extremely good. Many of the staff could be mentioned for their dedication and hard work, but I would like to name one specific care assistant. She is never less than cheerful, helpful and caring to my brother, and friendly
and helpful to me.
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Review from B W (Friend of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our friend seems happy most of the time. It's been hard during the lockdown as visiting is restricted and we are not allowed in the rooms. The meals seem to be a lot of fried food, not a lot of variety. Most of the staff seem nice and kind. The garden is kept nicely but not used a lot. It takes hard
work but they do like to get outside.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Fieldway Care Home

Thank you for your review. Further to our meeting at the home, I explained that Residents have use of the garden and specific areas are allocated to support outdoor/garden visits. The area nearest the visiting hub and the area at the entry to the hub have been designated as such. I understand that your Daughter walked up to the other end of the garden and noticed that there was evidence of Resident activities in that area in the form of a gardening club. As part of our conversation, I explained that we follow a menu process as set by the organisation. Where it is a Resident’s choice for a specific meal this is accommodated as far as is possible. I also provided reassurance that all Residents’ nutritional needs are closely monitored and where any issues/concerns arise these are dealt with as per procedure and care plan.

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Review from Karen W (Daughter of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very well run and happy place. The home is very clean, well equipped and has all the amenities required. The staff are exceptionally friendly and accommodating. I am so happy my mum is here. She is thriving. I would not hesitate to put a loved one in here. 5-star!
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Review from Jason W (Son of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant home, clean and staff are always very helpful. Mum's very happy here.
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Review from J K (Husband of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with my wifes care, which has been excellent, despite her (sometimes) challenging behaviour. She always appears to be clean and calm (usually!) The staff are very caring.
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Review from J B (Daughter of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently moved into Fieldway after several weeks in hospital, due to a stroke. The manager and staff have been so helpful in keeping me informed of mum's progress, facilitating phone calls and doing everything possible to make mum comfortable. I am very grateful, especially as mum is a Dementia
patient and so very vulnerable.
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Review from Nathalie D (Friend of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
It has been a full year that I have been able to visit properly my friend. Also, helped to organize her room. Due to covid, everything is extremely limited. But understandable. It is been very difficult for all. We need to have more patience.
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Review from Lesley-Ann G (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since the new manager has taken over, the residential setting has completely changed for the better. She is closely supported by a particular carer who together work incredibly well. The system is effective and efficient, and I can only speak from experience as my father has been living at Fieldway
for 14-years; that it is the most improved it has ever been because of the communication between the manager and staff. It has made an incredible difference to my family to know that my father is so well cared for. We sleep far more soundly at night. The team is also very fortunate to have a deputy manager who runs her side of things like a tight ship should be run. In her team, my praise goes to 'three ladies' who know my father inside out. We are also very fortunate for my father to have had the same GP during all his stay who also knows my father very, very well and provides top-class care.
All-round I can truthfully say that I would definitely recommend Fieldway to families.
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Review from Eleanor Z (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everyone at Fieldway has gone out of their way to make my father feel welcome. He immediately improved in his appearance after a miserable spell in hospital. Thanks to their kindness and care. He has fallen less since being there. I always find staff helpful and thoughtful in spite of the difficulties
and restrictions of the coronavirus. The home is well-organized and somewhere I am sure my father is safe. It is a weight off my mind to know how well he is being looked after. Carers are patient and do their best to meet his needs, sometimes difficult with his dementia and hallucinations, which I really appreciate. Communication is good and I know messages get through. I have no complaints.
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Review from Annette R (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident in the Fieldway for over 3-years and is settled and happy. He is very well looked after by everyone. The staff and carers are extremely kind, helpful and very hard working. They always do all they can when asked for something specific. Unfortunately, with the covid, we have
been unable to see dad as we used to (every day), but the staff and carers try their best to accommodate us to see him as much as we can. I would definitely recommend this nursing home.
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Review from Clare P (Daughter of Resident) published on 8 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Fieldway since October 2018, the care for her is very good. She has been in late stages Alzheimer’s since moving into the care home after being at home with me. I was devastated that I could not cope anymore but knowing the care my mum has had has made it much easier.
I would have said the management was the only issue but since the new manager started in March last year it is now much better.
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Current Review Score: 9.3 (9.294)

Overview of Review Score

The Review Score of 9.3 (9.294) out of 10 for Fieldway Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.559 for Fieldway Care Home is calculated as follows: ( (97 Excellents x 5) + (30 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 143 Ratings = 4.559
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.735 Points relating to the number of positive Reviews for Fieldway Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 10 Positive Reviews ÷ 13.6 = 0.735
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Alexandra Albu

Job Title: Home Manager

As a Registered Nurse, Alexandra has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at HC-One for many years, Alexandra closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Alexandra remarked:
“Seeing my residents enjoying their lives and seeing them happy. I like to think I am a caring person, and I enjoy helping people.”


Alexandra has also achieved much outside of work, with her proudest achievement being supporting her dad through surviving cancer.


Outside of work, Alexandra enjoys spending time with her family, especially her godson, and reading.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fieldway Care Home to verify any information. View our terms and conditions. Fieldway Care Home has an Enhanced Service - more info.