Fieldway Care Home

During the pandemic, the staff at Fieldway looked after my uncle extremely well. It was very worrying for us, and it was nice to know that he is being looked after.

Fieldway Care Home has looked after my mother extremely well. Staff are amazing with her and made her feel welcome from day one. During thee difficult times of covid-19, Fieldway kept me informed regularly with updates, and when phoning in, I was able to check up on my mother, even though we were unable to see her. Fieldway, keep up the good work; you are wonderful.

During lockdown, my husband had to be admitted to the Hospital twice for different reasons. In each case, I was kept informed by the manager and clinical lead and understood that all the correct testing and procedures had been undertaken. All the staff at Fieldway work very hard to make this very difficult time manageable for all. It has been incredibly stressful for them and I would like to say how I appreciate the emailing of newsletters to keep me up to date with what's going on. Also the efforts to keep residents in touch with their families. Often when I am speaking to my husband on the phone I can manage to have a chat with one of the care workers too. Two care assistants and so many others remain resilient and cheerful.

My family were not contacted when my relative passed away in the home. To this day we have had no answers as to why the nursing staff did not feel it was necessary to contact the next of kin regarding this. We had discussed the procedures for end of life care and were told that we would be contacted immediately if anything happened. This promise was not kept. Instead, the family had to find out for themselves.

P.S I have asked to put my name down to live here!

I was recently sent from Fieldway to hospital. I was in intensive care for 4 days and a cardiac ward for 4 days. I missed the friendliness of the staff at Fieldway and feel people listen to me at Fieldway but they did not always have time to listen in hospital. One night I was extremely cold and they couldn't find more blankets for me. I wanted to come back to the place where the staff know me and know what food I like and where I see the same faces instead of lots of different nurses. I was pleased to return to Fieldway.

I'm happy to come here every day to see my husband and feel comfortable leaving him here in good hands. If ever I needed to be in a home I would be happy to stay here myself.

Relative complained repeatedly about care including failure to be taken to the bath/shower room and missing personal items. Staff appeared overstretched, nurse stations were frequently unoccupied. My relative died 6 weeks after a fall. The CQC assessed safety as inadequate in February 2019 and all other standards as requiring improvement.

Fieldway have looked after my father throughout the last 5 years as his dementia condition has worsened. He became a permanent resident two years ago. The staff have always been very caring especially when his wife died in August 2017, as he needed to have her death explained to him slowly and sympathetically many times.

I'm very happy with my uncle's care. The staff show great patience and compassion and really look after him. 10/10

Since I came into Fieldway earlier this year I have found it to be a very nice environment with helpful friendly staff, willing to go above and beyond to help the clients.

I am just writing to again say thank you so much to all the staff for the love and care he receives 245 ours a day. I am so grateful that I do not have to worry about my Dad. He has been very poorly and the staff are taking extra care in looking after his needs. I will be forever in the debt of the Fieldway staff. I myself feel very welcomed and relaxed when visiting.

My own experience - the welcome from the receptionist and care staff was excellent. Thank you.

I can only say I feel well looked after and am reasonably contented.

A beautiful, clean environment every time we visit. The staff are amazing and the range of activities provided never cease to amaze me. I would recommend to anyone either for respite or full-time care.

Loving caring staff who gave my father a dignified and respectful end of life care.

I enjoy most things - writing, getting in and out and doing activities.

I want to thank all staff and management at Fieldway for the excellent care given to my aunt. The care received I can’t fault, the home is friendly and welcoming, I would highly recommend Fieldway.

The one area I would like to see improved is the communication by email.

Thank you