Fieldway Care Home

40 Tramway Path, Mitcham CR4 4SJ
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9.5 106 Reviews
  • Fieldway Care Home, Mitcham
Conveniently situated close to Mitcham town centre in Surrey, Fieldway Care Home offers residential, nursing and dementia care that is centred around the individual.

Fieldway Care Home isn't short of a cosy corner. With welcoming sitting rooms, dining areas and a pretty landscaped garden and patio, residents benefit from a plethora of spots to relax, dine or socialise. There is even an onsite hair salon for residents to enjoy a pamper.

From Care Assistants and Nurses to Wellbeing Coordinators and Chefs, each and every member of the team at Fieldway Care Home is on hand to support residents to settle in to life at the home. Taking a holistic approach, they prioritise wellbeing and happiness alongside high quality care. The team spend time getting to know residents so they are able to design a comprehensive activity programme complete with something to suit all tastes and interests, whether looking to continue a long-loved hobby or try something new.

Taking every opportunity to offer an enjoyable experience, the catering team at Fieldway create delicious menus to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the dining area or the outside spaces.

From building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, the Fieldway team also encourage residents to take an active role in the Mitcham community.
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Care Provided by Fieldway Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1434
  • Self-Funded Residential Dementia Care: from £1492
  • Self-Funded Nursing Care: from £1567
  • Self-Funded Nursing Dementia Care: from £1612
  • RESPITE Self-Funded Residential Care: from £1578
  • RESPITE Self-Funded Residential Dementia Care: from £1641
  • RESPITE Self-Funded Nursing Care: from £1724
  • RESPITE Self-Funded Nursing Dementia Care: from £1773

These prices are only a guideline, please contact Fieldway Care Home to find out the exact price for your requirements.

Contact Fieldway Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Fieldway Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alexandra Albu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (68)

Fieldway Care Home Reviews (106)

9.5

Fieldway Care Home has a Review Score of 9.5 (9.474) out of 10, based on 17 reviews in the last 2 years.
Over all time Fieldway Care Home has 106 reviews.

Overall Experience
  • 62
  • 36
  • 4
  • 1
  • 3
Date Published
  • 106
  • 6
  • 13
  • 17
  • 89
Reviewer Connection to Fieldway Care Home
  • 30
  • 12
  • 11
  • 7
  • 7
  • 5
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 106, showing 61-80
Review from Stephanie W (Wife of Resident) published on 22 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During lockdown, my husband had to be admitted to the Hospital twice for different reasons. In each case, I was kept informed by the manager and clinical lead and understood that all the correct testing and procedures had been undertaken. All the staff at Fieldway work very hard to make this very
difficult time manageable for all. It has been incredibly stressful for them and I would like to say how I appreciate the emailing of newsletters to keep me up to date with what's going on. Also the efforts to keep residents in touch with their families. Often when I am speaking to my husband on the phone I can manage to have a chat with one of the care workers too. Two care assistants and so many others remain resilient and cheerful.
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Review from S C (Granddaughter of Resident) published on 16 March 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
My family were not contacted when my relative passed away in the home. To this day we have had no answers as to why the nursing staff did not feel it was necessary to contact the next of kin regarding this. We had discussed the procedures for end of life care and were told that we would be contacted
immediately if anything happened. This promise was not kept. Instead, the family had to find out for themselves.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Fieldway Care HomeThank you for your review. To enable us to address the issues raised in detail, we have responded to you by email and hope this has helped to address your concerns. If you need any further information please feel free to contact us using the details provided.
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Review from Maxine S (Niece of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From when I came to look at the care home on Friday, October 22nd 2019. From the moment I came into the building, I felt a lovely atmosphere, lovely and clean, no smell, staff wonderful. I love everything at Fieldway Care home.
P.S I have asked to put my name down to live here!
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Review from A W (Resident) assisted by family/friend published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was recently sent from Fieldway to hospital. I was in intensive care for 4 days and a cardiac ward for 4 days. I missed the friendliness of the staff at Fieldway and feel people listen to me at Fieldway but they did not always have time to listen in hospital. One night I was extremely cold and they
couldn't find more blankets for me. I wanted to come back to the place where the staff know me and know what food I like and where I see the same faces instead of lots of different nurses. I was pleased to return to Fieldway.
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Review from Yvonne W (Wife of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happy to come here every day to see my husband and feel comfortable leaving him here in good hands. If ever I needed to be in a home I would be happy to stay here myself.
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Review from Jacqueline W (Next of Kin) published on 8 May 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
Relative complained repeatedly about care including failure to be taken to the bath/shower room and missing personal items. Staff appeared overstretched, nurse stations were frequently unoccupied. My relative died 6 weeks after a fall. The CQC assessed safety as inadequate in February 2019 and all
other standards as requiring improvement.
Reply from Claire Hurworth, Care Line Manager at Fieldway Care HomeThank you for your feedback. We are extremely sorry that you have not had a good experience and would like to pass on our condolences for the loss of your Aunt. The Area Director will be contacting you directly to ascertain the details around your concerns
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Review from N P (Son of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fieldway have looked after my father throughout the last 5 years as his dementia condition has worsened. He became a permanent resident two years ago. The staff have always been very caring especially when his wife died in August 2017, as he needed to have her death explained to him slowly and sympathetically
many times.
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Review from Tony M (Nephew of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with my uncle's care. The staff show great patience and compassion and really look after him. 10/10
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Review from D M (Friend of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since I came into Fieldway earlier this year I have found it to be a very nice environment with helpful friendly staff, willing to go above and beyond to help the clients.
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Review from Claire H (Daughter of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am just writing to again say thank you so much to all the staff for the love and care he receives 245 ours a day. I am so grateful that I do not have to worry about my Dad. He has been very poorly and the staff are taking extra care in looking after his needs. I will be forever in the debt of the
Fieldway staff. I myself feel very welcomed and relaxed when visiting.
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Review from K M (Son of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has made an instant connection with all the staff and other residents. She constantly has a smile on her face. Thank you to all the staff.
My own experience - the welcome from the receptionist and care staff was excellent. Thank you.
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Review from Margaret W (Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Difficult for me to make a judgement on all subjects as I am confined to bed and my hands are affected by carpal tunnel syndrome.
I can only say I feel well looked after and am reasonably contented.
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Review from S D (Daughter-in-law of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful, clean environment every time we visit. The staff are amazing and the range of activities provided never cease to amaze me. I would recommend to anyone either for respite or full-time care.
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Review from A T (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loving caring staff who gave my father a dignified and respectful end of life care.
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Review from C H (Resident) published on 7 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy most things - writing, getting in and out and doing activities.
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Review from Jan (Niece of Resident) published on 3 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to thank all staff and management at Fieldway for the excellent care given to my aunt. The care received I can’t fault, the home is friendly and welcoming, I would highly recommend Fieldway.
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Review from Caroline M (Daughter of Resident) published on 8 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Fieldway to anyone. I looked at a variety of homes in the area and found Fieldway to be, not only the best presented but also the closest one to where my family live meaning we could visit frequently.
On my initial tour, I was welcomed and shown around. When my mother eventually
moved there permanently, the staff did everything possible to look after her- and my dad, who had been her main carer.
The food is of a high standard and there is plenty of choice. The activities are well planned and my mother is encouraged to join in.
My mother is safe and well cared for, we can visit anytime. Whenever issues have arisen (because nothing in life is ever perfect), any concerns have always been addressed, looked into and resolved; this is so reassuring for a family. The leadership is excellent and I attend the family meetings which are held regularly, to keep updated of anything.
The one area I would like to see improved is the communication by email.
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Review from L F (Friend of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's a caring home. I visit our family friend for a few years and is great to see him better than when he came.
Thank you
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Review from Robert G (Son of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my father has been excellent in the 15 months he has been here. My only complaint was the clerical side (forms & the like getting lost or forgotten) but this seems to be improving. Expensive but all homes are.
Reply from Clare Sheehan, Care Advisor at Fieldway Care HomeThank you for your feedback, I understand a form was mislaid by the Admin team on admission, I apologise that this happened. Since then all forms have been completed and I confirm our conversation on 30 January that you are very happy with the Home and Admin team. Gill Kerry – Home Manager.
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Review from Joy R (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to the home extremely ill. Since that day, she has had a new lease of life. She settled very well, this being due to the way the staff look after her. Food is given to her liking so she eats well. They all treat her with dignity and care. This is a very happy nursing home where everybody
smiles which makes it a great place to be.
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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Fieldway Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.599 for Fieldway Care Home is calculated as follows: ( (140 Excellents x 5) + (44 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.599
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Fieldway Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Alexandra Albu

Job Title: Home Manager

As a Registered Nurse, Alexandra has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at HC-One for many years, Alexandra closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Alexandra remarked:
“Seeing my residents enjoying their lives and seeing them happy. I like to think I am a caring person, and I enjoy helping people.”


Alexandra has also achieved much outside of work, with her proudest achievement being supporting her dad through surviving cancer.


Outside of work, Alexandra enjoys spending time with her family, especially her godson, and reading.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fieldway Care Home to verify any information. View our terms and conditions. Fieldway Care Home has an Enhanced Service - more info.