Fieldway Care Home

40 Tramway Path, Mitcham CR4 4SJ
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9.5 106 Reviews
  • Fieldway Care Home, Mitcham
Conveniently situated close to Mitcham town centre in Surrey, Fieldway Care Home offers residential, nursing and dementia care that is centred around the individual.

Fieldway Care Home isn't short of a cosy corner. With welcoming sitting rooms, dining areas and a pretty landscaped garden and patio, residents benefit from a plethora of spots to relax, dine or socialise. There is even an onsite hair salon for residents to enjoy a pamper.

From Care Assistants and Nurses to Wellbeing Coordinators and Chefs, each and every member of the team at Fieldway Care Home is on hand to support residents to settle in to life at the home. Taking a holistic approach, they prioritise wellbeing and happiness alongside high quality care. The team spend time getting to know residents so they are able to design a comprehensive activity programme complete with something to suit all tastes and interests, whether looking to continue a long-loved hobby or try something new.

Taking every opportunity to offer an enjoyable experience, the catering team at Fieldway create delicious menus to ensure a lovely dining experience for all residents and visitors, all of which can be enjoyed in the dining area or the outside spaces.

From building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area, the Fieldway team also encourage residents to take an active role in the Mitcham community.
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Care Provided by Fieldway Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1434
  • Self-Funded Residential Dementia Care: from £1492
  • Self-Funded Nursing Care: from £1567
  • Self-Funded Nursing Dementia Care: from £1612
  • RESPITE Self-Funded Residential Care: from £1578
  • RESPITE Self-Funded Residential Dementia Care: from £1641
  • RESPITE Self-Funded Nursing Care: from £1724
  • RESPITE Self-Funded Nursing Dementia Care: from £1773

These prices are only a guideline, please contact Fieldway Care Home to find out the exact price for your requirements.

Contact Fieldway Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Fieldway Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alexandra Albu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (68)

Fieldway Care Home Reviews (106)

9.5

Fieldway Care Home has a Review Score of 9.5 (9.474) out of 10, based on 17 reviews in the last 2 years.
Over all time Fieldway Care Home has 106 reviews.

Overall Experience
  • 62
  • 36
  • 4
  • 1
  • 3
Date Published
  • 106
  • 6
  • 13
  • 17
  • 89
Reviewer Connection to Fieldway Care Home
  • 30
  • 12
  • 11
  • 7
  • 7
  • 5
  • 4
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 106, showing 41-60
Review from J B (Daughter of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently moved into Fieldway after several weeks in hospital, due to a stroke. The manager and staff have been so helpful in keeping me informed of mum's progress, facilitating phone calls and doing everything possible to make mum comfortable. I am very grateful, especially as mum is a Dementia
patient and so very vulnerable.
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Review from Nathalie D (Friend of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
It has been a full year that I have been able to visit properly my friend. Also, helped to organize her room. Due to covid, everything is extremely limited. But understandable. It is been very difficult for all. We need to have more patience.
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Review from Lesley-Ann G (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since the new manager has taken over, the residential setting has completely changed for the better. She is closely supported by a particular carer who together work incredibly well. The system is effective and efficient, and I can only speak from experience as my father has been living at Fieldway
for 14-years; that it is the most improved it has ever been because of the communication between the manager and staff. It has made an incredible difference to my family to know that my father is so well cared for. We sleep far more soundly at night. The team is also very fortunate to have a deputy manager who runs her side of things like a tight ship should be run. In her team, my praise goes to 'three ladies' who know my father inside out. We are also very fortunate for my father to have had the same GP during all his stay who also knows my father very, very well and provides top-class care.
All-round I can truthfully say that I would definitely recommend Fieldway to families.
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Review from Eleanor Z (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everyone at Fieldway has gone out of their way to make my father feel welcome. He immediately improved in his appearance after a miserable spell in hospital. Thanks to their kindness and care. He has fallen less since being there. I always find staff helpful and thoughtful in spite of the difficulties
and restrictions of the coronavirus. The home is well-organized and somewhere I am sure my father is safe. It is a weight off my mind to know how well he is being looked after. Carers are patient and do their best to meet his needs, sometimes difficult with his dementia and hallucinations, which I really appreciate. Communication is good and I know messages get through. I have no complaints.
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Review from Annette R (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident in the Fieldway for over 3-years and is settled and happy. He is very well looked after by everyone. The staff and carers are extremely kind, helpful and very hard working. They always do all they can when asked for something specific. Unfortunately, with the covid, we have
been unable to see dad as we used to (every day), but the staff and carers try their best to accommodate us to see him as much as we can. I would definitely recommend this nursing home.
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Review from Clare P (Daughter of Resident) published on 8 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Fieldway since October 2018, the care for her is very good. She has been in late stages Alzheimer’s since moving into the care home after being at home with me. I was devastated that I could not cope anymore but knowing the care my mum has had has made it much easier.
I would have said the management was the only issue but since the new manager started in March last year it is now much better.
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Review from Carol H (Friend of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fieldway Care Home is a caring and compassionate home with friendly and caring staff. During this Covid period, it has been very difficult for everyone, including friends trying to access the elderly living in the home.
It would be easier if after asking to visit we were put through to management rather
than going through to the nurse who then puts us through to management.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Fieldway Care HomeThank you for your review. We are sorry you may have found the process of booking a visit somewhat long-winded; however, we want to assure you that we are constantly reviewing our visiting guidance in line with Government Guidance and want to make sure your visit is done safely. Please see the link for our visiting procedures. Safe and kind care through coronavirus https://bit.ly/2PpQfew.
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Review from Don R (Cousin of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with Fieldway Care Home has been totally positive and I am delighted that my cousin is getting the value of their services.
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Review from Melissa T (Daughter of Resident) published on 14 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father arrived late Wednesday evening however the care home staff were immediately in contact to inform me on how my dad was doing. They called me and emailed the following day to explain their current visiting rules owing to Covid-19. All of these rules are extremely important and they have put
in place strict regulations to ensure the safety of residents and staff.


They allowed me to drop items for my father anytime and was able to see him from a distance whilst he is in isolation. The home is clean and welcoming and plenty of parking for visitors.


A special thanks to the manager who has kept me updated on my dad's well being and checking his needs with me.

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Review from Natalie P (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful, down to earth and caring. Fieldway, Mitcham, always do what they can to help and are just lovely.
Mum is happy there and staff work so hard to make everyone content. Thank you.
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Review from Susan K (Niece of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a very friendly, caring place. My uncle is very happy here. He's looked after in every way, his room is clean and tidy. He always looks so well as the staff work hard to look after his every need. They are like family to him. They have been wonderful through the Coronavirus crisis working
diligently.
It's a friendly family feel home and everyone is made welcome. If I have any concerns about my uncle it's always dealt with promptly by the nurse station or reception.
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Review from Gellner N (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home looks lovely and staff seem lovely. I wish we were regularly updated on my mum's condition as we only found out she had a back sore and was in a very bad way a day before visiting her. Due to COVID, we haven't seen her for over 4 months so this was very shocking to see her in such a way. I
wish we would be updated on her condition, instead of them saying they tried to call, but I have never had any missed calls.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Fieldway Care HomeThank you for your kind review of the home and staff. We apologise for the lack of communication to you from the home regarding the period of hospitalisation for your Mother. I understand that the home tried your mobile first and when they were unable to leave a voicemail, another member of the family was contacted with an update. If you would like to call the home, the Manager would be happy to update your contact details and discuss the outcome of the hospital visit and subsequent referrals with you.
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Review from G M (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had our first garden visit since lockdown with our mum for her birthday. It was conducted with care and safety.
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Review from C F (Niece of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had a meeting with the manager today about my uncle, and I must say, I was very impressed. She was very friendly and informative. She is very approachable.
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Review from M C (Sister-in-law of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had a meeting today with the manager. I was very impressed with the information we discussed she was very friendly and informative.
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Review from N B (Wife of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided here is excellent. The carers that look after my husband make him feel like he is a family to them. Everyone at the care home is super friendly. I have never seen them without a smile on their faces. They show so much love and support to my husband. Even with the coronavirus pandemic,
the care home has kept our family in touch with my husband by providing Skype calls and coronavirus friendly visits with strict social distancing measures.
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Review from N C (Daughter of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone that looked after my dad at the care home made him feel so happy and cheerful. Even when he is upset, they light him up with a big smile, whenever we visit or speak to him. They joke with him and make him laugh uncontrollably.
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Review from Pamela R (Sister of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother is extremely happy in Fieldway Care Home. The home is clean, comfortable and modern. The staff are very caring and kind to him despite him being very difficult at times. The manager has been very understanding and has helped me with the necessary paperwork I have needed to complete for some
authorities.
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Review from S W (Nephew of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the pandemic, the staff at Fieldway looked after my uncle extremely well. It was very worrying for us, and it was nice to know that he is being looked after.
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Review from K S (Daughter of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fieldway Care Home has looked after my mother extremely well. Staff are amazing with her and made her feel welcome from day one. During thee difficult times of covid-19, Fieldway kept me informed regularly with updates, and when phoning in, I was able to check up on my mother, even though we were unable
to see her. Fieldway, keep up the good work; you are wonderful.
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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Fieldway Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.599 for Fieldway Care Home is calculated as follows: ( (140 Excellents x 5) + (44 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.599
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Fieldway Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Alexandra Albu

Job Title: Home Manager

As a Registered Nurse, Alexandra has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at HC-One for many years, Alexandra closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Alexandra remarked:
“Seeing my residents enjoying their lives and seeing them happy. I like to think I am a caring person, and I enjoy helping people.”


Alexandra has also achieved much outside of work, with her proudest achievement being supporting her dad through surviving cancer.


Outside of work, Alexandra enjoys spending time with her family, especially her godson, and reading.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fieldway Care Home to verify any information. View our terms and conditions. Fieldway Care Home has an Enhanced Service - more info.