The Grange Care Centre

Terrible care home. The whole experience has been traumatic for my family, whilst dealing with an unwell relative. Some staff members work hard and make an effort, but others treat residents and relatives with contempt. Complaints aren't followed up by management, total disregard for concerns raised. It may look nice visually, but apart from that, I wouldn't recommend this place to anyone, stay clear.

The lovely ladies that looked after my mum in her final weeks were wonderful, and I can't thank them enough.

A very well and professionally run care home. Genuine empathy and love for the residents. They were treated with respect and dignity. Congratulations to the staff and management.

I would like to thank the whole care team at The Grange. Sadly my Mum passed away in May. The end of life care Mum received was second to none. Thank you all so much for your care and compassion. Your kindness will never be forgotten. Thank you!

My mother was placed in The Grange since December 2018. She has received great care, kindness and compassion by the staff. I would like to mention some who have been outstanding - Team leader and staff.

My aunt has been a resident for 3 years, staff are always kind and courteous to her. She has formed friendly relationships with other residents and seems on the whole settled, although some days are getting rather difficult now due to advancing dementia. Her room is nice with patio doors opening onto the garden, she loves the seeing birds every day. My absolute bugbear is the return of her clothes, we have brought her at least 100 pairs of pants during her time at the home each week I go she has none or 1 or 2 pairs, I go to the laundry and may find only 2 or 3 pairs, its ridiculous how week on week they disappear. They are all marked with her name and still disappear, we buy them each week for them to vanish it infuriates me. After another fall on Friday, I asked the staff to let me know what outcome was when she was taken to St Mary's, 2 days later still no contact. Weeks ago she was taken to the hospital about her pain in her eye, still no contact about what the outcome is! More definite contact with family needed.

He was so very happy during his short stay here. Thank you all from the bottom of our hearts.

As a family, we are very happy with the care received at The Grange and from Primrose Unit. We have built, and continue to build, a good relationship with the staff to ensure the best care possible is provided to our mum.

Entertainers/activities that go room to room would be useful so every resident can see what is on offer.

One suggestion, please arrange halal food for Muslim residents.

The Grange is very clean, warm and welcoming. The staff are friendly and helpful. The rooms and bathrooms are extremely clean. The bathrooms are extremely clean. The place feels very easy and welcoming. The food looks very good (good quality) The success of this place is the caring staff in all departments.

The management have always stuck to their word and helped with any technical or third party assessments and information.

My mother moved to The Grange Care Centre after a lengthy stay in a hospital. We were advised she needed 'end of life care.' We were given a choice of three homes. This home was by far the nicest. The welcome of the staff, spotlessly clean, cheery settings, great facilities and dedicated, attentive patient care. This was followed through right to the end. A difficult time for the family made so much less painful because of the excellent care.

My mother spent nearly two years in The Grange Care Home before she succumbed to cancer and was moved to hospital for her last days at the age of 90.

The rooms and communal areas were kept clean and tidy but the carers seemed a bit over-worked for the number of very frail, bedridden and dependent residents plus the many afflicted with dementia that they had to look after and keep a close eye on.

All staff were willing to offer information and support when asked. Overall, I would recommend this care home.

Staff always available to discuss and issues.

It's very comfortable. The staff are very nice especially the male carer on the Rose Unit.

The Grange is the best care home and they do an excellent service. The residents in the home are well looked after and the staff are very caring and attentive.

The staff are very caring and are very caring of the dignity and feelings of the resident. we have complete faith in Grange Care, the staff and management.

I have been very pleased with the level of care my wife has received at The Grange Care Centre since moving here last August. The staff are committed, caring and friendly and I have been impressed by the very low staff turnover. Cleanliness and hygiene are excellent and the menus are varied although can be variable in quality.

Good being around people, most of the staff are excellent. The only thing is that stuff goes missing.

We visit once a week and have always found the staff very pleasant.