The Grange Care Centre

2 Adrienne Avenue, Off Ruislip Road, Southall UB1 2QW
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9.0 60 Reviews
  • The Grange Care Centre, Southall
The Grange Care Centre provides residential and nursing care for up to 160 residents requiring general nursing needs and end of life care. The home can care for those living with dementia, younger adults with physical disabilities and mental health needs.

Spread across eight units, bedrooms benefit from en-suite facilities. Each unit has communal living, dining, bath, shower and toilet facilities.

The trained staff supports people in such a way that they can be as independent as possible and in residents' best interests.
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Care Provided by The Grange Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 160 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • Self-Funded Nursing Care: £1450 – £1700
  • Self-Funded Nursing Dementia Care: £1450 – £1800
  • RESPITE Self-Funded Residential Care: £1500 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £2000
  • RESPITE Self-Funded Nursing Care: £1509 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £2000

These prices are only a guideline, please contact The Grange Care Centre to find out the exact price for your requirements.

Contact The Grange Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Grange Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Olga Richardson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 20 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (160)
  • Single Rooms with Ensuite Wet Room (160)

The Grange Care Centre Reviews (60)

9.0

The Grange Care Centre has a Review Score of 9.0 (8.991) out of 10, based on 18 reviews in the last 2 years.
Over all time The Grange Care Centre has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Grange Care Centre
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Total of 60, showing 41-60
Review from Derek H (Son of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was placed in The Grange since December 2018. She has received great care, kindness and compassion by the staff. I would like to mention some who have been outstanding - Team leader and staff.
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Review from Julie R (Niece of Resident) published on 3 June 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
My aunt has been a resident for 3 years, staff are always kind and courteous to her. She has formed friendly relationships with other residents and seems on the whole settled, although some days are getting rather difficult now due to advancing dementia. Her room is nice with patio doors opening onto
the garden, she loves the seeing birds every day. My absolute bugbear is the return of her clothes, we have brought her at least 100 pairs of pants during her time at the home each week I go she has none or 1 or 2 pairs, I go to the laundry and may find only 2 or 3 pairs, its ridiculous how week on week they disappear. They are all marked with her name and still disappear, we buy them each week for them to vanish it infuriates me. After another fall on Friday, I asked the staff to let me know what outcome was when she was taken to St Mary's, 2 days later still no contact. Weeks ago she was taken to the hospital about her pain in her eye, still no contact about what the outcome is! More definite contact with family needed.
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Review from Julia Jane G (Daughter of Resident) published on 19 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has received the most exceptional care in the Rose Ward. He was cared for above all with love, affection and unbelievable kindness.
The standard of this care home is extremely high and my dad loved his meals with extra ice-cream. The kindness of the staff was exemplary.
My dad's family
live in South Africa and we were so at peace knowing how wonderfully he was cared for.
He was so very happy during his short stay here. Thank you all from the bottom of our hearts.
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Review from L Y (Daughter of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very happy with the care received at The Grange and from Primrose Unit. We have built, and continue to build, a good relationship with the staff to ensure the best care possible is provided to our mum.


Entertainers/activities that go room to room would be useful so every resident

can see what is on offer.
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Review from Mohammad Shoib O (Resident) assisted by family/friend published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care taking, more than home.
Really so caring staff, very loving and very professional.
Thank you so much.
One suggestion, please arrange halal food for Muslim residents.
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Review from A L (Relative of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Grange is very clean, warm and welcoming. The staff are friendly and helpful. The rooms and bathrooms are extremely clean. The bathrooms are extremely clean. The place feels very easy and welcoming. The food looks very good (good quality) The success of this place is the caring staff in all departments.
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Review from Joseph C (Nephew of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle loves staying at The Grange. The staff are always happy and helpful.
The Grange gives residents a chance to live with dignity and comfort.
The management have always stuck to their word and helped with any technical or third party assessments and information.
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Review from Barbara K (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to The Grange Care Centre after a lengthy stay in a hospital. We were advised she needed 'end of life care.' We were given a choice of three homes. This home was by far the nicest. The welcome of the staff, spotlessly clean, cheery settings, great facilities and dedicated, attentive
patient care. This was followed through right to the end. A difficult time for the family made so much less painful because of the excellent care.
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Review from S W (Daughter of Resident) published on 14 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother spent nearly two years in The Grange Care Home before she succumbed to cancer and was moved to hospital for her last days at the age of 90.


The carers and nurses were all lovely, hard-working, polite, compassionate and caring. My mother was often very depressed but they would sit with her,

when they had the time, and try to cheer her up with conversation as she was an educated woman and kept all her mental faculties intact to the last.
The rooms and communal areas were kept clean and tidy but the carers seemed a bit over-worked for the number of very frail, bedridden and dependent residents plus the many afflicted with dementia that they had to look after and keep a close eye on.


All staff were willing to offer information and support when asked. Overall, I would recommend this care home.

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Review from Isabelle M (Daughter of Resident) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with my mother placement. The staff are efficient, reliable extremely welcoming, friendly. The refurbishments are really calming and have made the room very comfortable and pleasant to be in.
Staff always available to discuss and issues.
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Review from Mark B (Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's very comfortable. The staff are very nice especially the male carer on the Rose Unit.
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Review from Robert P (Resident) assisted by family/friend published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Grange is the best care home and they do an excellent service. The residents in the home are well looked after and the staff are very caring and attentive.
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Review from Anita D (Daughter-in-law of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother-in-law has been very well looked after. The care, understanding and support is second to none.
The staff are very caring and are very caring of the dignity and feelings of the resident. we have complete faith in Grange Care, the staff and management.
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Review from Matthew S (Husband of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the level of care my wife has received at The Grange Care Centre since moving here last August. The staff are committed, caring and friendly and I have been impressed by the very low staff turnover. Cleanliness and hygiene are excellent and the menus are varied although
can be variable in quality.
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Review from Martin B (Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good being around people, most of the staff are excellent. The only thing is that stuff goes missing.
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Review from R C (Friend of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We visit once a week and have always found the staff very pleasant.
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Review from M M (Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find The Grange Care Centre a very good care home as I am only here until my flat has been refurbished. The activities are really good and the carers are very helpful. I have a social worker who I sometimes talk to but I wish I could see more of her so I can catch up with any news about my flat. With
all that's going on I am satisfied.
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Review from Keith D (Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having stayed here 3 times or so over the years, the service seems to improve all the time.
From top to bottom the home is run extremely well. The cleaners are all friendly and fantastic. The food is of very high standard, thanks to the chef.
The management keep a low profile and let the staff do
what they do best, but are there when needed for discussion and advice.
The icing on the cake for me are the staff. Friendly, helpful and fun but most importantly fantastic at their job.
Best summed up if I had an elderly relative, this would be the place to bring them for care.
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Review from David P (Resident) published on 31 January 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
I am neither happy nor unhappy with living at the Grange Care Centre. But I will say this it is not for young people, they mainly cater for the elderly.


The food here is of poor quality. So much so I cook my own food. I buy it from Tesco and have it delivered.


I am pretty much independent, there

are only a few things I cannot do, like put ointment on my back.


I can shower/toilet by myself.

Reply from Sherry Mutambiranwa, Home Manager at The Grange Care CentreI'm sorry that D P does not like the food served at the home. There is an option to choose or order an alternative from what has been served to the majority of the residents. It is difficult to cater to everyone's taste in a home with 160 residents but the chef tries hard and will prepare special orders.
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Review from P S (Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent, the facilities are excellent, the only downside is the food. It is repetitive and the same each day, stew every day. Yesterday I asked for scrambled eggs and tea and white bread, this morning I ended up with beans, sausage, toast, bacon, which I am not allowed to take. The lifts
are not working, getting downstairs is not a problem but getting upstairs is a problem. They work for one day and then not working.
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Current Review Score: 9.0 (8.991)

Overview of Review Score

The Review Score of 9.0 (8.991) out of 10 for The Grange Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.535 for The Grange Care Centre is calculated as follows: ( (149 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 213 Ratings = 4.535
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.456 Points relating to the number of positive Reviews for The Grange Care Centre is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 160 registered maximum number of service users is 32. 17 Positive Reviews ÷ 32 = 0.531
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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