The Grange Care Centre

I have been visiting my friend and always found all the staff very friendly and caring, right from the reception, manager and all staff. The home is always very clean. My friend is always looking clean and happy. I would recommend this home to anyone that has a loved one needing care.

Happy New Year.

Overall happy with all services but could improve the menu to cater for Asians.

The home is excellent. My mother has been here for eight years. The staff are really friendly and take care of her brilliantly. I would not like her to be in any other home.

I'm happy with my mum being in Grange Care Home. She is a very complicated person and are dealing with her as best they can.

I have been here for 17 months from hospital and the treatment for my surgery has been excellent, very reassuring and courteous.

My sister is well cared for and feels happy and safe. I find the staff friendly and approachable, they always make the effort to say hello and "check in" when I'm visiting.

I found the staff to be caring and professional and attentive. My mother is quite complex and although she has issues with some carers, I think her care is safe and respectful. Thank you for all your help and support.

Out of the care homes my dad has been I know that this is the place he can settle and live out his life. I feel that management could communicate a bit better and since my dad is prone to falls the staff could be more aware and cater for that to avoid many hospital visits. Overall my experience with the care home is good and I feel my dad is in good hands. The staff are great and kind.

All the staff work extremely hard and their dedication to their job is commendable.

I like the home, it is very friendly and I am happy, has got a good atmosphere. My husband seems happy. lovely staff.

Our mum was admitted to this nursing home just over 2 years ago and she settled there very quickly. The staff at all levels were kind, professional and courteous at all times. The staff directly involved with our mum's care were brilliant - thank you very much indeed. I would have no hesitation in recommending this care home to our family and friends in future.

We are pleased with our mother in this care home. The staff are warm and welcoming. The nurses on duty are very helpful and willing to answer questions. My only suggestion would be to have a chat to indicate how much my mother has eaten during the day.

Since 1-1 has been removed by healthcare assistants- Dad's incontinence has increased even though he can use the toilet.

The new management has started to show its benefits already, with the sense of team returning to the units. Seeing the same care staff looking after and knowing their residents, has made a very positive impact on the resident I know. Units have very specific needs and having a united and settled team does make a huge difference. Glad to see the new management making the residents happy.

All previous complaints were brushed under the carpet. Should there be no resolution, this matter will become legal.

Since I’ve gone into the home itself and met the staff and manager, I found them to be extremely pleasant and approachable, unlike my first encounter on the phone. My mother-in-law has received (and is getting) fantastic care. Would I recommend the home? Yes, I definitely would.

I had a very good experience with the home manager when the home was open for a visit in March. The COVID-19 test was made by her in the morning, and she was again seen on the floor. She leads by example and rallies her team behind her. My father has been in The Grange for 3-years, I have never seen staff so caring. I saw him for the first time after almost a year. He was looking good, his room was clean, the whole environment looked different. The staff spoke to me in a polite manner. In fact, I was taken away by the level of care and attention given to the residents on the unit. I will strongly recommend this home. A big thank you to all the staff at The Grange.

My mum has been a resident at The Grange for four years. The staff were kind and care was exceptional. Recently, however, my mum's valuables and care products have gone missing, new staff are unkind and dismissive. We are never updated with information about the home or our family member, and it’s very difficult to get a response to a query. A few of the original staff are still approachable. I recommended the Grange to many friends. Sadly I couldn’t recommend it any more.

I hope the staff are being valued. There is no Grange without these people.