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- The Grange Care Centre care home







The Grange Care Centre provides residential and nursing care for up to 160 residents requiring general nursing needs and end of life care. The home can care for those living with dementia, younger adults with physical disabilities and mental health needs.
Spread across eight units, bedrooms benefit from en-suite facilities. Each unit has communal living, dining, bath, shower and toilet facilities.
The trained staff supports people in such a way that they can be as independent as possible and in residents' best interests.
Care Provided by The Grange Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 160 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact The Grange Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Bondcare Group
- Private Owned
Person in charge
- Olga Richardson(Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 20 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (160)
- Single Rooms with ensuite Wet Room (160)
The Grange Care Centre Reviews (81)
The Grange Care Centre has a Review Score of 9.7 (9.715) out of 10, based on 34 reviews in the last 2 years.
Over all time The Grange Care Centre has 81 reviews.
The home is excellent. My mother has been here for eight years. The staff are really friendly and take care of her brilliantly. I would not like her to be in any other home.
I'm happy with my mum being in Grange Care Home. She is a very complicated person and are dealing with her as best they can.
I have been here for 17 months from hospital and the treatment for my surgery has been excellent, very reassuring and courteous.
My sister is well cared for and feels happy and safe. I find the staff friendly and approachable, they always make the effort to say hello and "check in" when I'm visiting.
I found the staff to be caring and professional and attentive. My mother is quite complex and although she has issues with some carers, I think her care is safe and respectful. Thank you for all your help and support.
Out of the care homes my dad has been I know that this is the place he can settle and live out his life. I feel that management could communicate a bit better and since my dad is prone to falls the staff could be more aware and cater for that to avoid many hospital visits. Overall my experience with the care home is good and I feel my dad is in good hands. The staff are great and kind.
I think when he first arrived at the care home there could have been greater stimulation and more activities available when he was well enough to participate a bit more. This was however made harder due to covid restrictions at the time.
All the staff work extremely hard and their dedication to their job is commendable.
I like the home, it is very friendly and I am happy, has got a good atmosphere. My husband seems happy. lovely staff.
Our mum was admitted to this nursing home just over 2 years ago and she settled there very quickly. The staff at all levels were kind, professional and courteous at all times. The staff directly involved with our mum's care were brilliant - thank you very much indeed. I would have no hesitation in recommending this care home to our family and friends in future.
We are pleased with our mother in this care home. The staff are warm and welcoming. The nurses on duty are very helpful and willing to answer questions. My only suggestion would be to have a chat to indicate how much my mother has eaten during the day.
Although the basic care needs are very good, there does seem to be a lack of activities, outside of music in the day room Dad sometimes appears bored and maybe unstimulated.
Since 1-1 has been removed by healthcare assistants- Dad's incontinence has increased even though he can use the toilet.
The new management has started to show its benefits already, with the sense of team returning to the units. Seeing the same care staff looking after and knowing their residents, has made a very positive impact on the resident I know. Units have very specific needs and having a united and settled team does make a huge difference. Glad to see the new management making the residents happy.
My dad's emergency button is constantly being misplaced or simply unplugged by your staff on many occasions just because Dad is asking for small things, as said by one of your staff when I called. One of the shift nurses has been aggressive when I have told them that Dad needs a toilet. Your shift nurse has said on many occasions that she is too busy to attend to Dad's needs.
It is very hard to understand what your staff are saying due to the lack of fluent English and basic communication skills.
Every time I call, your staff members inform me that you have a staff shortage and there is no workforce to resolve the issue. Why is that? As a manager, you should know that the care staff are at the heart of each home. Shortages of staff will cause an immediate deterioration of the quality of care. This is on you!
All previous complaints were brushed under the carpet. Should there be no resolution, this matter will become legal.
Thank you for bringing this to our attention. Whilst it is companies policy not to comment on individual cases, this was raised as a safeguarding and the outcome was found to be unsubstantiated and the Local Authority did not take this to the next stage as they were happy with the home's policies and procedures.
Since I’ve gone into the home itself and met the staff and manager, I found them to be extremely pleasant and approachable, unlike my first encounter on the phone. My mother-in-law has received (and is getting) fantastic care. Would I recommend the home? Yes, I definitely would.
I had a very good experience with the home manager when the home was open for a visit in March. The COVID-19 test was made by her in the morning, and she was again seen on the floor. She leads by example and rallies her team behind her. My father has been in The Grange for 3-years, I have never seen staff so caring. I saw him for the first time after almost a year. He was looking good, his room was clean, the whole environment looked different. The staff spoke to me in a polite manner. In fact, I was taken away by the level of care and attention given to the residents on the unit. I will strongly recommend this home. A big thank you to all the staff at The Grange.
My mum has been a resident at The Grange for four years. The staff were kind and care was exceptional. Recently, however, my mum's valuables and care products have gone missing, new staff are unkind and dismissive. We are never updated with information about the home or our family member, and it’s very difficult to get a response to a query. A few of the original staff are still approachable. I recommended the Grange to many friends. Sadly I couldn’t recommend it any more.
The nursing staff on Primrose worked from a place of knowledge and wisdom; they treated mum and the family with dignity and respect that, writing this in Covid times, seems unheard of. Carers came to pay their last respects as they had been Mum's daily contact as well as stand-in family, for the last year.
I will be eternally grateful for the kindness of these people, I hope the group appreciate the staff they have on the ground who deliver more than just a service and deal with the day to day hardship and heartbreak of dementia.
I hope the staff are being valued. There is no Grange without these people.
Terrible care home. The whole experience has been traumatic for my family, whilst dealing with an unwell relative. Some staff members work hard and make an effort, but others treat residents and relatives with contempt. Complaints aren't followed up by management, total disregard for concerns raised. It may look nice visually, but apart from that, I wouldn't recommend this place to anyone, stay clear.
The lovely ladies that looked after my mum in her final weeks were wonderful, and I can't thank them enough.
A very well and professionally run care home. Genuine empathy and love for the residents. They were treated with respect and dignity. Congratulations to the staff and management.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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