The Grange Care Centre

2 Adrienne Avenue, Off Ruislip Road, Southall UB1 2QW
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9.2 59 Reviews
  • The Grange Care Centre, Southall
The Grange Care Centre provides residential and nursing care for up to 160 residents requiring general nursing needs and end of life care. The home can care for those living with dementia, younger adults with physical disabilities and mental health needs.

Spread across eight units, bedrooms benefit from en-suite facilities. Each unit has communal living, dining, bath, shower and toilet facilities.

The trained staff supports people in such a way that they can be as independent as possible and in residents' best interests.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 160 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • Self-Funded Nursing Care: £1450 – £1700
  • Self-Funded Nursing Dementia Care: £1450 – £1800
  • RESPITE Self-Funded Residential Care: £1500 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £2000
  • RESPITE Self-Funded Nursing Care: £1509 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £2000

These prices are only a guideline, please contact The Grange Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Olga Richardson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 20 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (160)
  • Single Rooms with Ensuite Wet Room (160)

The Grange Care Centre Reviews (59)

9.2

The Grange Care Centre has a Review Score of 9.2 (9.239) out of 10, based on 29 reviews in the last 2 years.
Over all time The Grange Care Centre has 59 reviews.

Overall Experience
  • 33
  • 19
  • 4
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Date Published
  • 59
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  • 29
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Reviewer Connection to The Grange Care Centre
  • 16
  • 10
  • 10
  • 4
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  • 3
  • 3
  • 2
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  • 1
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Total of 59, showing 21-40
Review from S M (Respite Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for 17 months from hospital and the treatment for my surgery has been excellent, very reassuring and courteous.
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Review from E N (Relative of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is well cared for and feels happy and safe. I find the staff friendly and approachable, they always make the effort to say hello and "check in" when I'm visiting.
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Review from R H (Son of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff to be caring and professional and attentive. My mother is quite complex and although she has issues with some carers, I think her care is safe and respectful. Thank you for all your help and support.
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Review from M O (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Out of the care homes my dad has been I know that this is the place he can settle and live out his life. I feel that management could communicate a bit better and since my dad is prone to falls the staff could be more aware and cater for that to avoid many hospital visits. Overall my experience with
the care home is good and I feel my dad is in good hands. The staff are great and kind.
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Review from Jill S (Wife of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was cared for in this care home for nearly two years, he was not mobile and suffered from Alzheimer's. He was well cared for and supported by kind members of staff, who looked after both him and the family, particularly as his health failed and as he died, surrounded by family and loving
members of staff.
I think when he first arrived at the care home there could have been greater stimulation and more activities available when he was well enough to participate a bit more. This was however made harder due to covid restrictions at the time.
All the staff work extremely hard and their dedication to their job is commendable.
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Review from G C (Wife of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the home, it is very friendly and I am happy, has got a good atmosphere. My husband seems happy. lovely staff.
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Review from K K (Son of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was admitted to this nursing home just over 2 years ago and she settled there very quickly. The staff at all levels were kind, professional and courteous at all times. The staff directly involved with our mum's care were brilliant - thank you very much indeed. I would have no hesitation in recommending
this care home to our family and friends in future.
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Review from S B (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff have been very caring, polite, friendly and helpful. Nothing is too much trouble. We are confident that Dad is being very well looked after. We would appreciate a little bit more information on how Dad has been, just a quick handover would suffice about how he has been.
Although the basic
care needs are very good, there does seem to be a lack of activities, outside of music in the day room Dad sometimes appears bored and maybe unstimulated.
Since 1-1 has been removed by healthcare assistants- Dad's incontinence has increased even though he can use the toilet.
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Review from I G (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are pleased with our mother in this care home. The staff are warm and welcoming. The nurses on duty are very helpful and willing to answer questions. My only suggestion would be to have a chat to indicate how much my mother has eaten during the day.
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Review from S M (Power of Attorney of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The new management has started to show its benefits already, with the sense of team returning to the units. Seeing the same care staff looking after and knowing their residents, has made a very positive impact on the resident I know. Units have very specific needs and having a united and settled team
does make a huge difference. Glad to see the new management making the residents happy.
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Review from Mushtaq K (Son of Resident) published on 29 December 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Your staff have failed miserably in the Bluebell ward!
My dad's emergency button is constantly being misplaced or simply unplugged by your staff on many occasions just because Dad is asking for small things, as said by one of your staff when I called. One of the shift nurses has been aggressive when
I have told them that Dad needs a toilet. Your shift nurse has said on many occasions that she is too busy to attend to Dad's needs.
It is very hard to understand what your staff are saying due to the lack of fluent English and basic communication skills.
Every time I call, your staff members inform me that you have a staff shortage and there is no workforce to resolve the issue. Why is that? As a manager, you should know that the care staff are at the heart of each home. Shortages of staff will cause an immediate deterioration of the quality of care. This is on you!
All previous complaints were brushed under the carpet. Should there be no resolution, this matter will become legal.
Reply from Freddie Cohen, Regional Manager at The Grange Care Centre

Thank you for bringing this to our attention. Whilst it is companies policy not to comment on individual cases, this was raised as a safeguarding and the outcome was found to be unsubstantiated and the Local Authority did not take this to the next stage as they were happy with the home's policies and procedures.

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Review from Jennifer H (Daughter-in-law of Resident) published on 11 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since I’ve gone into the home itself and met the staff and manager, I found them to be extremely pleasant and approachable, unlike my first encounter on the phone. My mother-in-law has received (and is getting) fantastic care. Would I recommend the home? Yes, I definitely would.
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Review from Susan A (Daughter of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a very good experience with the home manager when the home was open for a visit in March. The COVID-19 test was made by her in the morning, and she was again seen on the floor. She leads by example and rallies her team behind her. My father has been in The Grange for 3-years, I have never seen
staff so caring. I saw him for the first time after almost a year. He was looking good, his room was clean, the whole environment looked different. The staff spoke to me in a polite manner. In fact, I was taken away by the level of care and attention given to the residents on the unit. I will strongly recommend this home. A big thank you to all the staff at The Grange.
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Review from Anne L (Daughter of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum has been a resident at The Grange for four years. The staff were kind and care was exceptional. Recently, however, my mum's valuables and care products have gone missing, new staff are unkind and dismissive. We are never updated with information about the home or our family member, and it’s very
difficult to get a response to a query. A few of the original staff are still approachable. I recommended the Grange to many friends. Sadly I couldn’t recommend it any more.
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Review from Amy S (Daughter of Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are exceptional, and that is what makes a care home, staff that actually care. It was in unfortunate circumstances that I experienced the staff on such a personal level, Mum was a resident of The Grange from March 2020 and sadly moved into end of life care a year later. The Grange staff have
been compassionate and supportive throughout this difficult process.
The nursing staff on Primrose worked from a place of knowledge and wisdom; they treated mum and the family with dignity and respect that, writing this in Covid times, seems unheard of. Carers came to pay their last respects as they had been Mum's daily contact as well as stand-in family, for the last year.
I will be eternally grateful for the kindness of these people, I hope the group appreciate the staff they have on the ground who deliver more than just a service and deal with the day to day hardship and heartbreak of dementia.
I hope the staff are being valued. There is no Grange without these people.
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Review from Seema W (Daughter of Resident) published on 18 January 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
Terrible care home. The whole experience has been traumatic for my family, whilst dealing with an unwell relative. Some staff members work hard and make an effort, but others treat residents and relatives with contempt. Complaints aren't followed up by management, total disregard for concerns raised.
It may look nice visually, but apart from that, I wouldn't recommend this place to anyone, stay clear.
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Review from J D (Daughter of Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The lovely ladies that looked after my mum in her final weeks were wonderful, and I can't thank them enough.
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Review from V S (Friend of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very well and professionally run care home. Genuine empathy and love for the residents. They were treated with respect and dignity. Congratulations to the staff and management.
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Review from Ann C (Daughter of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the whole care team at The Grange. Sadly my Mum passed away in May. The end of life care Mum received was second to none. Thank you all so much for your care and compassion. Your kindness will never be forgotten. Thank you!
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Review from Derek H (Son of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was placed in The Grange since December 2018. She has received great care, kindness and compassion by the staff. I would like to mention some who have been outstanding - Team leader and staff.
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Current Review Score: 9.2 (9.239)

Overview of Review Score

The Review Score of 9.2 (9.239) out of 10 for The Grange Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.364 for The Grange Care Centre is calculated as follows: ( (181 Excellents x 5) + (127 Goods x 4) + (21 Satisfactorys x 3) + (7 Poors x 2) + (7 Very Poors x 1) ) ÷ 343 Ratings = 4.364
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for The Grange Care Centre is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 160 registered maximum number of service users is 32. 28 Positive Reviews ÷ 32 = 0.875
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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