The Grange Care Centre

2 Adrienne Avenue, Off Ruislip Road, Southall UB1 2QW
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9.6 74 Reviews
  • The Grange Care Centre, Southall
The Grange Care Centre provides residential and nursing care for up to 160 residents requiring general nursing needs and end of life care. The home can care for those living with dementia, younger adults with physical disabilities and mental health needs.

Spread across eight units, bedrooms benefit from en-suite facilities. Each unit has communal living, dining, bath, shower and toilet facilities.

The trained staff supports people in such a way that they can be as independent as possible and in residents' best interests.
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Care Provided by The Grange Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 160 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • Self-Funded Nursing Care: £1450 – £1700
  • Self-Funded Nursing Dementia Care: £1450 – £1800
  • RESPITE Self-Funded Residential Care: £1500 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £2000
  • RESPITE Self-Funded Nursing Care: £1509 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £2000

These prices are only a guideline, please contact The Grange Care Centre to find out the exact price for your requirements.

Contact The Grange Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Grange Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Olga Richardson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 20 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (160)
  • Single Rooms with Ensuite Wet Room (160)

The Grange Care Centre Reviews (74)

9.6

The Grange Care Centre has a Review Score of 9.6 (9.560) out of 10, based on 29 reviews in the last 2 years.
Over all time The Grange Care Centre has 74 reviews.

Overall Experience
  • 43
  • 24
  • 4
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Date Published
  • 74
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  • 29
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Reviewer Connection to The Grange Care Centre
  • 20
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  • 10
  • 5
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  • 3
  • 2
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  • 1
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  • 1
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Total of 74, showing 21-40
Review from M S (Son of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has been at The Grange for palliative care for the last six weeks. The nurses and carers have genuinely shown Mom so much care that she smiles more for them. I would absolutely recommend this care home, every staff member is professional and kind.
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Review from John O (Son of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of this home is very positive. Each time I come the place is always clean and tidy. The staff are always friendly, my father seems very well looked after and most of the time happy! A big thanks to everybody involved.
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Review from Helena H (Wife of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband had been looked after by Primrose Unit by the staff that was totally exemplary caring for him for 2 and a half years. Giving him care, respect, and love as though they were his family. There is no praise too high for the staff and main nurse.
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Review from E G (Wife of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very friendly and helpful. The environment is full of positivity. They take care of my husband really well. Primrose unit has the right atmosphere, they support my husband and provide very good quality of care with dignity.
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Review from A S (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father has dementia and was placed in the home in Feb 2024. The staff are always happy and polite. My Dad is treated very well by the staff who look after him and care for him. It's sometimes a difficult situation. We feel safe in the knowledge he is clean, fed, and comfortable. He is very happy
and The Grange Care Home, we have been lucky to find such a great care home.
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Review from N H (Son of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had been cared for by the wonderful staff on Primrose Unit at The Grange until he peacefully passed away last week. My family is so deeply thankful for the compassionate, professional and sensitive care he received there by these wonderful human beings. The care coordinator, and all the fantastic
people who work day and night to make this home one where an ethos of respect for loved ones is so evident, both in daily routines and beyond. We send blessings and gratitude to you all.
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Review from Elaine B (Sister of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a nervous and unforeseen move from another care home, we have been made to feel so warmly welcome. The manager and all support staff have gone to extraordinary lengths to help my sister, with learning disabilities, to settle in, be it food, activities and introductions of new staff. Family
and visitors are welcome and always leave happy that all needs are being met. Our minds have been very quickly put at ease.
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Review from Eyar B (Resident) assisted by family/friend published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a great time with carers, everybody. The carers are great and there are a lot of good activities to do. I am happy with the service provided.
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Review from K S (Friend of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is living in The Tulip Unit and whenever I see him he is always smiling and happy. Since he became a resident of the care home, he has always felt supported and listened always by the care staff. My friend has no nearby family and he always feels that The Grange is his family. Unfortunately,
he is deteriorating but the staff are going the extra mile in meeting his needs. I couldn’t thank enough the management and care team for making my friend feel safe always.
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Review from A M (Sister of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
These reviews you are reading are all years old. This care home is not the same standards, really poor, the staff lazy, and lacks empathy. I wouldn’t recommend this place to my worst enemy. Nice facilities nothing else.
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Review from B B (Friend of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend and always found all the staff very friendly and caring, right from the reception, manager and all staff. The home is always very clean. My friend is always looking clean and happy. I would recommend this home to anyone that has a loved one needing care.
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Review from John F (Husband of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All great. Doing a very good job in all units. Thank you to the manager and all her staff.
Happy New Year.
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Review from Kiran K (Son of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall happy with all services but could improve the menu to cater for Asians.
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Review from G D (Son of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is excellent. My mother has been here for eight years. The staff are really friendly and take care of her brilliantly. I would not like her to be in any other home.
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Review from P M (Daughter of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happy with my mum being in Grange Care Home. She is a very complicated person and are dealing with her as best they can.
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Review from S M (Respite Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for 17 months from hospital and the treatment for my surgery has been excellent, very reassuring and courteous.
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Review from E N (Relative of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is well cared for and feels happy and safe. I find the staff friendly and approachable, they always make the effort to say hello and "check in" when I'm visiting.
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Review from R H (Son of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff to be caring and professional and attentive. My mother is quite complex and although she has issues with some carers, I think her care is safe and respectful. Thank you for all your help and support.
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Review from M O (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Out of the care homes my dad has been I know that this is the place he can settle and live out his life. I feel that management could communicate a bit better and since my dad is prone to falls the staff could be more aware and cater for that to avoid many hospital visits. Overall my experience with
the care home is good and I feel my dad is in good hands. The staff are great and kind.
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Review from Jill S (Wife of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was cared for in this care home for nearly two years, he was not mobile and suffered from Alzheimer's. He was well cared for and supported by kind members of staff, who looked after both him and the family, particularly as his health failed and as he died, surrounded by family and loving
members of staff.
I think when he first arrived at the care home there could have been greater stimulation and more activities available when he was well enough to participate a bit more. This was however made harder due to covid restrictions at the time.
All the staff work extremely hard and their dedication to their job is commendable.
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Current Review Score: 9.6 (9.560)

Overview of Review Score

The Review Score of 9.6 (9.560) out of 10 for The Grange Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.654 for The Grange Care Centre is calculated as follows: ( (234 Excellents x 5) + (102 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 344 Ratings = 4.654
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.906 Points relating to the number of positive Reviews for The Grange Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 160 registered maximum number of service users is 32. 29 Positive Reviews ÷ 32 = 0.906
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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