The Grange Care Centre

2 Adrienne Avenue, Off Ruislip Road, Southall UB1 2QW

The Grange Care Centre, Southall, London
The Grange Care Centre, Southall, London
The Grange Care Centre, Southall, London

The Grange Care Centre is suitable for a wide range of care needs, welcoming both older and younger people's requirements including for disability and dementia.

Care workers are trained in specialist requirements and take a person-centred approach to support each individual, looking to have a positive impact upon lifestyle, well-being and self-esteem.

Residents can always get help when required and regular assessments are carried out in order to ensure services are appropriate.

Group: Lifestyle Care plc

Person in charge: Sherry Mutambiranwa (Manager)

Local Authority / Social Services: London Borough of Ealing Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 160 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Single Rooms: 160

Rooms with ensuite WC: 160

Latest Care Quality Commission* Report on The Grange Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 The Grange Care Centre has a Review Score of 8.8 (8.752)

The Review Score of 8.8 (maximum of 10) for The Grange Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for The Grange Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.408 for The Grange Care Centre is calculated as follows: ( (86 Excellents x 5) + (50 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 152 Ratings = 4.408

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.344 Points relating to the number of positive Reviews for The Grange Care Centre is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 32 positive Reviews (160 registered maximum number of service users ÷ 5). 11 Reviews ÷ 32 Target = 0.344

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Grange Care Centre?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to The Grange Care Centre

  • Resident / Service User
    7
  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My mother spent nearly two years in The Grange Care Home before she succumbed to cancer and was moved to hospital for her last days at the age of 90.

The carers and nurses were all lovely, hard-working, polite, compassionate and caring. My mother was often very depressed but they would sit with her, when they had the time, and try to cheer her up with conversation as she was an educated woman and kept all her mental faculties intact to the last.
The rooms and communal areas were kept clean and tidy but the carers seemed a bit over-worked for the number of very frail, bedridden and dependent residents plus the many afflicted with dementia that they had to look after and keep a close eye on.

All staff were willing to offer information and support when asked. Overall, I would recommend this care home.

How likely would you be to recommend The Grange Care Centre? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

We are extremely happy with my mother placement. The staff are efficient, reliable extremely welcoming, friendly. The refurbishments are really calming and have made the room very comfortable and pleasant to be in.
Staff always available to discuss and issues.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's very comfortable. The staff are very nice especially the male carer on the Rose Unit.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Grange is the best care home and they do an excellent service. The residents in the home are well looked after and the staff are very caring and attentive.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother-in-law has been very well looked after. The care, understanding and support is second to none.
The staff are very caring and are very caring of the dignity and feelings of the resident. we have complete faith in Grange Care, the staff and management.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the staff at The Grange are to be extremely hard working, helpful and efficient. They are also extremely caring to all the residents and family matters.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have been very pleased with the level of care my wife has received at The Grange Care Centre since moving here last August. The staff are committed, caring and friendly and I have been impressed by the very low staff turnover. Cleanliness and hygiene are excellent and the menus are varied although can be variable in quality.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Good being around people, most of the staff are excellent. The only thing is that stuff goes missing.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find The Grange Care Centre a very good care home as I am only here until my flat has been refurbished. The activities are really good and the carers are very helpful. I have a social worker who I sometimes talk to but I wish I could see more of her so I can catch up with any news about my flat. With all that's going on I am satisfied.

How likely would you be to recommend The Grange Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Having stayed here 3 times or so over the years, the service seems to improve all the time.
From top to bottom the home is run extremely well. The cleaners are all friendly and fantastic. The food is of very high standard, thanks to the chef.
The management keep a low profile and let the staff do what they do best, but are there when needed for discussion and advice.
The icing on the cake for me are the staff. Friendly, helpful and fun but most importantly fantastic at their job.
Best summed up if I had an elderly relative, this would be the place to bring them for care.

How likely would you be to recommend The Grange Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

We visit once a week and have always found the staff very pleasant.

How likely would you be to recommend The Grange Care Centre? Don't know

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

I am neither happy nor unhappy with living at the Grange Care Centre. But I will say this it is not for young people, they mainly cater for the elderly.

The food here is of poor quality. So much so I cook my own food. I buy it from Tesco and have it delivered.

I am pretty much independent, there are only a few things I cannot do, like put ointment on my back.

I can shower/toilet by myself.

How likely would you be to recommend The Grange Care Centre? Unlikely

Average Rating: 

 2.9 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Very Poor

Staff: Excellent

Activities: Very Poor

Management: Very Poor

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

Sherry Mutambiranwa, Home Manager at The Grange Care Centre responded to this review on 31 Jan 2017:

I'm sorry that D P does not like the food served at the home. There is an option to choose or order an alternative from what has been served to the majority of the residents. It is difficult to cater to everyone's taste in a home with 160 residents but the chef tries hard and will prepare special orders.

Staff are excellent, the facilities are excellent, the only downside is the food. It is repetitive and the same each day, stew every day. Yesterday I asked for scrambled eggs and tea and white bread, this morning I ended up with beans, sausage, toast, bacon, which I am not allowed to take. The lifts are not working, getting downstairs is not a problem but getting upstairs is a problem. They work for one day and then not working.

How likely would you be to recommend The Grange Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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