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- Greville House care home







Greville House in Richmond delivers high quality care for residents looking for nursing, residential and respite care. The dementia suite ensures that people living with dementia, Alzheimer's and other types of dementia receive specialist care in a supportive and well-resourced environment.
Every bedroom in the home is bright and spacious and benefits from en-suite facilities. The team encourages residents to personalise their room to help them settle in and make it...
Care Provided by Greville House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 59 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Greville House for full pricing details and T&Cs.
Contact Greville House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Agincare Homes Holdings Ltd
- Private Owned
Person in charge
- Irone Johnson-Dyer(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (59)
- Single Rooms with ensuite Wet Room (59)
Parking
- on-site
Greville House Reviews (49)
Greville House has a Review Score of 9.2 (9.203) out of 10, based on 8 reviews in the last 2 years.
Over all time Greville House has 49 reviews.
Overall, the atmosphere at Greville House is open and very caring and sincere. The staff are very kind and considerate and helpful. There is total transparency. The nursing care is second to none. The home itself is not too large and does not feel like an institution. The home goes out of its way to provide your loved one with respect and quality of life and I have always felt welcome.
Greville House has a lovely welcoming atmosphere and the resident all seem very happy and look well cared for. The staff are very helpful and friendly. There are no negatives whatsoever. There are lots of activities arranged for the residents, which they obviously enjoy. All in all, visits are very much enjoyed.
At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Its always a pleasure to visit the home, lovely staff and the activities coordinator always had loads of activities for the residents which makes them all very happy.
At Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
From the first moment I stepped into Greville House, I immediately realised how clean and well kept it is. The staff are amazing, constantly going beyond what they need to do. They care for the residents, treat them wth kindness and respect and always good humour. Excellent.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
My experience at the Greville House Care Home on the whole is an excellent one, in which my mother was adopted into the family at Greville House and was treated in a manner with sensitivity and professionalism. There is never too much trouble and is always with a smile.
Mum has been here nearly 2 years. I visit a few times a week, everyone is always so kind and friendly. Mum is well looked after it's like a hotel, wonderful food, good entertainment and any treatment needed is sorted out quickly.
They also have a great activity team although mum doesn't always want to participate she is always asked and encouraged.
We mentioned on Tuesday that Mum's chest of drawers was sticking, when we visited today there was a new chest of drawers and wardrobe in her room.
From the bottom of my heart, I cannot thank this amazing team enough.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
This is the best Christmas I have had in a very long time at Greville House. The staff really went out of their way to make it a special Christmas day. The chef and his staff made sure the food was excellent, as it always is. Activities was 100%.
My aunt spent the last four months of her life in nursing care at Greville House, mostly in palliative care. The staff were very helpful and friendly at all times. They were ready to do what was needed, without fussing about formalities. The nursing staff were very attentive and worked closely with the regular doctor to ensure that my aunt was as comfortable as possible and was sympathetically treated at a difficult time.
Thank you so very much for all the care you give - words cannot express how much it means to us.
I am 91 years of age and have been in the care home since March of this year. Directly I arrived here and felt completely at home in a warm and comfortable environment. The staff here are very attentive and friendly and do their best to cater for all my needs.
I want to say how impressed I am by the care given to one of your clients by your activities coordinator. She displays compassion, patience and professionalism at all times. Many Thanks.
My main concern is how basic and dirty my neighbour's room is. The walls are soiled, and the chair next to his bed has got so many old dried-in bodily fluids it turns your stomach.
He has open electric cables behind his bed, the place is a health and safety concern. The place is very formal, no friendly staff. I am trying my hardest to get my neighbour out as soon as possible. The place needs a deep clean and soiled furniture thrown out. I have informed the head office and the Quality Care Commission
Thank you for taking the time to leave a review. At Greville House we set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Unfortunately, we cannot give out confidential information about residents in our care to those who are not a...
Greville House provides a sympathetic and understands my needs, both physical and mental. It is a comprehensive source of help, which fully meets my needs. The staff are well trained and understanding of my situation. There is a comprehensive programme of activities which benefit me and so I see the other residents. The living facilities are excellent. The sense of community is supported and an important part of my treatment.
Since Mum has been at Greville House she has gained a new lease of life. She is always busy with clubs and activities and has made many new friends, her health has improved too.
Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear that your family are happy with the care provided. At Greville House Care Home & Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We arrived at Greville House in March 2022 as an emergency respite resident, which has turned permanent. It was the best decision my sister and I made as Mum is safe and very well cared for. Her carers are so kind and patient and are always happy to chat and give updates on how Mum has been. The team have such experience and know how to anticipate our mum's needs. You have to be a particular kind of person to undertake care work and the world would be a better place if every care home had staff like those at Greville House.
Excellent care home in Richmond.
Staff and residents alike have been very friendly and welcoming to both my brother (resident) and his family. Management and staff have continuously given great communication with family. The environment is always clean and tidy with lovely outdoor space. We will definitely be visiting with our thanks and appreciation.
I just want to say what an excellent job the staff did with my father. An excellent shave and motivated him to eat and a fantastic haircut.
I am well cared for and am supported.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Greville House.
There are no upcoming events for Greville House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Greville House.
Accreditations
There are no accreditations posted yet for Greville House.
Meet the Team (1)

My team and I have a genuine passion for caring for our residents and ensuring they’re treated with respect and dignity, my philosophy is that there are no weak links in the team and it is a daily challenge that I set for myself to develop others as well as myself so our residents receive the best care. Family and friends have an expectation that their relative is treated with the best care and over the years I have seen the level of trust they have in us as we continue to grow.
Frequently Asked Questions about Greville House
What types of Care is Greville House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Greville House have?
There are 59 Single Rooms.
What are the Facilities & Services at Greville House?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Greville House to the centre of Richmond?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greville House to verify any information. View our terms and conditions. Greville House has an Enhanced Service -more info.