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Harts House Care Home

Harts Grove, Woodford Green, London IG8 0BF
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Mum chose this home and she certainly chose well. A big thank you to all the staffA W(Daughter of Resident/Service User)
Harts House Care Home, Woodford Green
We have been really pleased with the quality of care. All the staff are kind, compassionateL L(Daughter of Resident/Service User)
Harts House Care Home, Woodford Green
Clean rooms and a very calm and relaxing environmenE R(Husband of Resident/Service User)
Harts House Care Home, Woodford Green

Harts House has well-trained, experienced staff who strive to provide a high standard of nursing, residential and dementia care.

They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation, to experience what their home’s like before moving long-term, or to simply relax. Whatever the reason, their doors are open.

The home provides accommodation designed with comfort...  

Care Provided by Harts House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,465From £1,610
Residential Dementia CareFrom £1,415From £1,555
Nursing CareFrom £1,600From £1,760
Nursing Dementia CareFrom £1,650From £1,815

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Harts House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Louise Keegan (Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: -1

Room Information

  • Single Rooms (60)

Visiting

  • We’re half a mile from Woodford tube station, which is on the Central Line. If you’re driving, we’re less than two miles from where the North Circular meets the M11.

Parking

  • On-site parking available.

Harts House Care Home Reviews (63)

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8.9

Harts House Care Home has a Review Score of 8.9 (8.888) out of 10, based on 9 reviews in the last 2 years. Over all time Harts House Care Home has 63 reviews.

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Review from N R (Daughter of Resident) published on 28 July 2026 Submitted via Website
Overall Experience
My family member has been a resident here for a year and has been extremely well cared for. All members of staff I have encountered are compassionate and hard working and any minor issues have been resolved quickly. Communication has been a strength, as has medical input from the local GP practice.

The well maintained grounds are a plus as are the larger than average rooms. The staff ensure that key events in the yearly calendar are celebrated and a wide range of activities are organised daily. Highly recommended.

Reply from Alessia Amato, Customer Service Adviser at Harts House Care Home

Thank you for your kind words. We're delighted to hear that you're pleased with the facilities at Harts House. We work hard to ensure our home feels welcoming, comfortable and well cared for. We're delighted that you found the activities to be enjoyable- we believe staying active and connected...  

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Review from A M (Friend of Resident) published on 5 June 2026 Submitted via Website
Overall Experience
The home is described as opulent and yet the decor is tired partcularly in communial hallways on the ground floor where much of the paintwork is significantly chipped and down to bear wood.
Residential fees have increased but there have been subtle cut backs. For example the faux out of season flowers at the entrance, a reduction in live entertainment. A walk in the garden and reminiscing is not entertainment. An afternoon film does not cater for residents who have poor vision.
For main meals residents are given an option of 2 meals versus explaining other food is available. Also the tray liner and napkins have disappeared.
There appears to be fewer staff at times on duty.

Finally I really object to the home asking for raffle gifts etc. This is a BUPA facility and should be able to have a slush fund for this. A resident recently won a raffle and the bottle of drink had someone else's name written all over it and the seal was partial broken.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Harts House Care Home
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations on this occasion.

We would like to reassure you that we are continually investing in the home, including recent redecoration, new furniture, garden improvements such as a new patio, and additional...  

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Review from Karen G (Wife of Resident) published on 24 February 2026 Submitted via Postal Card
Overall Experience

My husband came to Harts House for a two week stay in order to give me a respite break. I was worried that he might feel anxious amongst strangers and not be able to join in activities. As a result, I went in every day to check that he was okay. I needn't have worried. He quickly got into a routine and seemed happy with all the attention. Staff were very attentive to all residents. The food varied each day, and everyone's particular likes and dislikes were readily accommodated. Security was excellent.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Harts House Care Home

We appreciate you sharing your experience with our home. We are pleased to have been able to help you and your loved one through a difficult time. We are so pleased to hear how you both benefitted from the respite stay at Harts House. We are proud to have such a compassionate team and we're glad...  

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Review from Lee B (Son of Resident) published on 29 January 2026 Submitted via Website
Overall Experience
My father is currently a resident at Harts House.

I'm very happy with the care that he is receiving and all of the staff are doing a great job looking after him. The facilities and catering are perfect for his needs and always kept clean and tidy.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Harts House Care Home

We appreciate you sharing your experience with our home. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light....  

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Review from Kay J (Friend of Resident) published on 17 July 2025 Submitted via Postal Card
Overall Experience
My friend has been a resident at Harts House Care Home for six and a half years, confined to her bed for five years and is receiving excellent care from the wonderful nurses and carers.

All staff from management to housekeeping are full of kindness and respect and contribute to a wonderful, friendly and caring environment. I highly recommend Harts House Care Home.

Reply from Lisa Henderson, Customer Care Advisor at Harts House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Friend in our care. It is always nice to hear words like "Kindness" and "Respect" being used to describe our Staff. We hope to continue providing your Friend with the best possible care.

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Review from M R (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card
Overall Experience

Kind caring staff always willing to help when & where they can.

Reply from Lisa Henderson, Customer Care Advisor at Harts House Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "Kind" and "Caring" being used to describe our Staff. We hope to continue providing your loved one with the best possible care.

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Review from Alison D (Cousin of Resident) published on 30 June 2025 Submitted via Website
Overall Experience

Harts House is simply a fantastic care home. My cousin, who is 96 and living with dementia, is extremely well cared for. Her health and wellbeing has improved no end since she moved into Harts House. She is happy and lively, and has made friends. Every time I visit her she's nicely dressed, and being very well looked after. The staff keep in touch with me if they have any concerns about anything, and I feel without a doubt that they have her best interests at heart. I am so grateful for all that they do - thank you!

Reply from Lisa Henderson, Customer Care Advisor at Harts House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear your Cousin is happy and has made friends in Harts House Care Home. We hope to continue providing your Cousin with the best possible care.

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Review from Paul T (Son of Resident) published on 13 November 2024 Submitted via Postal Card
Overall Experience

The staff at the home are really lovely and caring and very friendly. The food is very good and the building is a lovely setting.

Reply from Maria Ricketts, Customer Care Adviser at Harts House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from S F (Daughter of Resident) published on 30 October 2024 Submitted via Website
Overall Experience

My mother has been in the care home for over two years with severe dementia. When she first arrived, the staff and all of the senior managers had a no care attitude, in fact, the care home was beyond disgusting. Since Bupa appointed a new manager and deputy manager just over one year ago, the home is now amazing. The care has improved beyond all recognition and staff, at all levels, are much happier. Thank you Bupa for being able to bring Harts House Care Home up to a very high standard with the appointment of the new senior staff.

Reply from Maria Ricketts, Customer Care Adviser at Harts House Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear that you are happy with the high standard of care your mother now receives. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from Irene O (Granddaughter of Resident) published on 3 April 2024 Submitted via Website
Overall Experience

Granny looked well looked after and in good spirits when we visited. The staff were friendly and made time to interact with residents. The management was also attentive and listened to our opinions and suggestions. I was very pleased.

Reply from Grace Langfield, Customer Service Adviser at Harts House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again soon.

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Review from Elaine B (Granddaughter of Resident) published on 18 March 2024 Submitted via Website
Overall Experience

My nan was admitted a few weeks ago and the welcome we received was so amazing. The manager met us at reception and made us feel at home from the minute we stepped in. She escorted us to Nan’s room which was clean, neat, and inviting. All the staff are helpful and kind. I can see Nan is happy.

Reply from Fran Donno, Customer Service Adviser at Harts House Care Home

Thank you for your lovely review. We hope Harts House care home did everything possible to make the transition as easy as possible and we are happy to hear your Nan feels like a part of our Harts House family. We are pleased to hear that you are impressed with your Nan's bedroom and we are happy to...  

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Review from Robin T (Friend of Resident) published on 15 March 2024 Submitted via Website
Overall Experience

Great staff and well-managed home. Staff genuinely care for the patients. Was pleasantly surprised by the facilities and engagement of management at the home. Patients seem to be well cared for and look good.

Reply from Fran Donno, Customer Service Adviser at Harts House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are pleased to hear that you are impressed with the high levels of care provided at Harts House Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from C C (Daughter of Resident) published on 14 November 2023 Submitted via Postal Card
Overall Experience
What has happened to the entertainment team?
It was brilliant with lots of singers and residents interacting. Now two of the team have gone and that is a real loss. They were the backbone of the team and it was run efficiently and packed with things to do for the residents.

Now it is boring with residents saying there is nothing for them in the lounge. Huge loss losing two key members who treated staff with kindness, respect and were committed.

Reply from Eden Tomlinson, Customer Service Adviser at Harts House Care Home

Thank you for your feedback. We have a genuine regard for our resident’s health and wellbeing and we will discuss your feedback with the home’s manager to help them continually improve their services. If you would like to provide any further feedback, please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we can discuss this further.

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Review from L L (Daughter of Resident) published on 17 October 2023 Submitted via Website
Overall Experience
We have been really pleased with the quality of care. All the staff are kind, compassionate and skilled. They have worked tirelessly to make Mum feel safe, settled and valued.
As a family, we always feel welcome which makes visiting enjoyable.

The new manager has swiftly made improvements and this is reflected in the excellent care Mum is receiving. We are very grateful for her kindness and support, particularly in recent weeks.

Reply from Eden Tomlinson, Customer Service Adviser at Harts House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.

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Review from E R (Husband of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience

Kind and caring staff who treated my wife with dignity and respect. Clean rooms and a very calm and relaxing environment.

Reply from Eden Tomlinson, Customer Service Adviser at Harts House Care Home

Thank you for your kind words. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your wife received the best possible care.

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Review from A W (Daughter of Resident) published on 3 October 2023 Submitted via Website
Overall Experience

I am so pleased with the care my mum has received at Harts House, both physical and emotional. The staff, including the new management team, are kind and thoughtful and are always looking at different ways to make my mum feel settled and at home. The entertainment team are brilliant and works really hard to keep the residents busy. My family has just received the most amazing support from the manager regarding an issue that was causing Mum huge distress. We are truly grateful for this. Mum chose this home and she certainly chose well. A big thank you to all the staff.

Reply from David Mclean, Customer Service Adviser at Harts House Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope Harts House Care Home did everything possible to make the transition as easy as possible for your mum as well as your family....  

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Review from Julia E (Daughter of Resident) published on 25 September 2023 Submitted via Website
Overall Experience
I would like to thank Harts House for the kind and considerate care the staff always showed our family. My father was a resident at Harts House for a long time, and I always felt that he was comfortable and in safe hands. His condition naturally deteriorated very slowly during his time there, and Harts House had all the knowledge and services available to help him and the family right to the end.
The staff who oversaw his care were just excellent. They work long hours, and yet they always have time to answer our questions and make us a cup of tea! They especially looked after my mother, who visited daily, sometimes twice a day and their kindness towards her was exceptional.
Thank you all for being there for our parents, it was hard for them to be apart after 62 years of marriage together and it is never an easy time for the resident and their family.

I am very grateful to you all for your professional help and compassion and for all you did for our family.

Reply from Eden Tomlinson, Customer Service Adviser at Harts House Care Home

Thank you for your lovely review, it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your father received the best possible care.

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Review from J S (Son of Resident) published on 14 August 2023 Submitted via Website
Overall Experience

My mum was at Harts House Care Home for 2 weeks and I can’t fault the care staff and management. The home is clean and tidy. She joined in the activities that the care home provides and the food was great, Mum said 5 stars.

Reply from Rebecca Kellegher, Customer Service Adviser at Harts House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you felt at ease with your mum in our care and that she equally rated her stay 5 stars. Thank you for choosing Harts House Care Home.

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Review from S H (Daughter of Resident) published on 17 February 2023 Submitted via Postal Card
Overall Experience

There is not enough dementia care specialist staff. Residents are left wandering. Night staff keep using incontinence pads on resident at bedtime when not needed - causing urine infections. Some staff are genuinely caring which adds reassurance of good care - need more staff like this. Meals are amazing and great grounds and buildings giving a good outlook for all to enjoy.

Reply from Grace Langfield, Customer Service Adviser at Harts House Care Home

Thank you for your feedback. It is hopeful that we are able to provide top-quality nutrition for the residents and we will certainly discuss the rest of your feedback with the home manager so that we can continually improve our services.

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Review from L S (Daughter of Resident) published on 27 January 2023 Submitted via Website
Overall Experience
I moved my mum from Harts after her being a resident there for a year. In this time she was attacked a number of times by another resident and the management decided it would be best to move my mum to another floor rather than move the other resident. I found the management very poor and slow to act when I had concerns. The care staff tried their best in difficult circumstances however I felt that they were quite disillusioned and burnt out. On the dementia floor residents were more often than not left to eat without any supervision and as a result, another relative and myself felt the need to be there to help almost every day while they were eating.
The common area on this floor was very uninspiring and I had a number of meetings with management to talk over ideas to improve things however in our time there nothing was ever implemented.

I made a formal complaint to Bupa who decided it was ok for the manager of the home to respond and Bupa themselves never got back to me.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Harts House Care Home

Thank you for bringing this to our attention, we are concerned to hear about this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 September 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 09 August 2026

Harts House, a beautiful home based in North East London, warmly welcomes those in need of a range of residential and nursing care, including specialist Parkinson’s and dementia care.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Harts House Care Home.

Meet the Team (0)

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Frequently Asked Questions about Harts House Care Home

What types of Care is Harts House Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Harts House Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Harts House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Harts House Care Home to the centre of Woodford Green?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harts House Care Home to verify any information. View our terms and conditions. Harts House Care Home has an Enhanced Service -more info.