Havering Court, Havering Road, Haver-atte-Bower, Romford RM1 4YW
At Havering Court, we deliver 24-hour care and support to people living with complex needs and neurological conditions such as multiple sclerosis as well as those with acquired conditions resulting from a brain or spinal injury or stroke.
Havering court is set in a peaceful, woodland setting, off the main road. The home has good transport links with a regular bus route stopping directly outside the home, not to mention easy access to the A12/ M25.
Havering Court has comfortable ensuite bedrooms and well-furnished lounge areas where residents can relax and socialise. The home benefits from lots of outside space for family and friends to use whenever they come to visit.
The home has a full time onsite physiotherapist, with visiting professionals such as GPs, speech and language therapists, wheelchair services and dietitians; enabling our resident needs to be continually met.
There’s a real sense of community at Havering Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.
So whether a loved one has a hobby, special interest or activity they enjoy or would like to take up a new one, there’s lots of exciting activities to get involved in. There’s never a dull moment, the care home puts on lots of activities that everyone can join in with if wish and the activities are just as much fun for staff as it is for residents.
Enjoying food is an important part of life. Soon after a resident arrives at Havering Court, staff discuss their personal preferences and dietary needs with them.
Group: Bupa Care Homes
Person in charge: Yvonne Gravillis (General Manager)
Local Authority / Social Services: London Borough of Havering Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users
Registered Care Categories*: Learning Disability • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Head/Brain Injury • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): German, Spanish; Castilian, Italian, Polish, Tagalog
Single Rooms: 52
Rooms with ensuite WC: 52
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Havering Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7 (maximum of 10) for Havering Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Havering Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.861 for Havering Court Care Home is calculated as follows: ( (14 Excellents x 5) + (3 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 36 Ratings = 3.861
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.096 Points relating to the number of positive Reviews for Havering Court Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10.4 Target = 0.096
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Havering Court Care Home has a Review Score of 7 (6.957) from 3 Reviews
Review submitted from a Postal Card by Lorraine R (Daughter of Resident) on Wednesday 3 May 2017. Relates to April 2017.
My dad has cancer he has been in this home for five days so far his room is very dull no sunshine in it at all. He has to have the lights on all the time.
How likely would you be to recommend Havering Court Care Home? Extremely Likely
Overall Standard
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Jayne duck, Customer sercices administrator at Havering Court Care Home responded to this review on 05 May 2017:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”
Review submitted from a Postal Card by J Y (Mother of Resident) on Tuesday 17 January 2017. Relates to January 2017.
My son arrived at Havering Court Care Home in May 2016. The staff were very friendly and welcoming. He is always clean and tidy and he is very well looked after. There are various activities he attends and has regular physio sessions. The food is of a high standard and very well presented. The rooms are clean with fresh bedding every day.
How likely would you be to recommend Havering Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Rose Pickering, Customer Service Administrator at Havering Court Care Home responded to this review on 19 Jan 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Geeta V (Mother of Resident) on Wednesday 23 November 2016. Relates to October 2016.
Yes after looking at least 6 different homes I selected Havering Court Care Home. I was quite impressed with the location and the management and the manager at that time. It is still good but there are certain draw backs which can be ironed out. Staff are very friendly and they provide a good service. I wish the GP services could be more approachable and must pay attention to the cleanliness.
Garden could be made more attractive and beautiful so that patients can enjoy it in the summer.
Thanks for asking my opinion.
How likely would you be to recommend Havering Court Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Rose Pickering, Customer Service Administrator at Havering Court Care Home responded to this review on 26 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Havering Court Care Home