
Hill House has been an unexpected blessing for our familyRebecca M(Daughter of Resident/Service User)

The service, love, care and support received from the staff was second to noneJeanette G(Daughter of Resident/Service User)

The food was excellent and tailored to my mums likesIan D(Son of Resident/Service User)

Hill House has been an unexpected blessing for our familyRebecca M(Daughter of Resident/Service User)

The service, love, care and support received from the staff was second to noneJeanette G(Daughter of Resident/Service User)

The food was excellent and tailored to my mums likesIan D(Son of Resident/Service User)

Established in 1954 and now celebrating over 70 years of Care, Hill House Care Home is part of a third-generation family-run small group of Care Homes based in Surrey. Specialising in twenty-four-hour Nursing and Personal Care for older adults and supported by a skilled team of Registered Nurse Managers, Hill House provides a high standard of Nursing Care to meet the changing requirements of each resident.
Well located in a beautiful,...
Care Provided by Hill House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees include general Nursing and Personal Care, all meals, in-home activities, and laundry services and are dependent upon the type of bedroom chosen. There may be an additional charge if a specific higher level or complex nursing care is required.
Nursing fees are also inclusive of the NHS Funded Nurse Care contribution of £254.06 per week. If a resident is eligible then this will be deducted from the prices listed.
Sundries, such as: hairdressing; chiropody; physio; external activities; and newspapers, are at an additional cost.
The price(s) shown are provided by the care home. Contact Hill House Care Home for full pricing details and T&Cs.
Contact Hill House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Carey Care
- Private Owned
Person in charge
- Grace Urbaczewska (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (11)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Open visiting
Parking
- Free parking available on site and on street if required
Hill House Care Home Reviews (94)
Hill House Care Home has a Review Score of 9.7 (9.688) out of 10, based on 16 reviews in the last 2 years.
Over all time Hill House Care Home has 94 reviews.
My mother-in-law was a resident in Hill House for three years and I cannot speak highly enough of the care and understanding she was given by all the staff. The home was always spotless and never smelt. The food was of a very high standard. We were kept up to date on her wellbeing at all times. I cannot think of anything negative to say.
To be honest I couldn't have asked for a better place for my nan to spend her last few months. Lovely family atmosphere, caring and friendly staff, always activities and things going on but at the same time when and if you need space, peace and quiet it was there. My family and I couldn't be more grateful that nanny was able to see out her days in such wonderful surroundings. Many thanks to Hill House and all their staff.
My wife suffered from Alzheimers Dementia for 9 years and spent the last 5 weeks of her life in this excellent Nursing Home. Every member of the Management and staff of this excellent establishment treated her with the utmost care and dignity, and I know she appreciated the care she was given, by the dedicated and very professional team attending to her at this time.
During her stay at Hill House, my mother was looked after extremely well. The staff were so kind and caring and made every effort to make her stay as comfortable as they could. Facilities were excellent, activities were provided and mother was encouraged to participate. The only downside was the food was not always to mother liking. The lunch I had was excellent and included wine. I have recommended Hill House to friends.
From the start, the staff made my friend feel welcome. The staff are very professional in all aspects as well as caring. The activities laid on are varied and entertaining and caters to all levels of mobility. It was good to see the owner around and nothing was too much trouble. A huge thank you Hill House for everything.
Kind, friendly staff. They go out of their way to be helpful.
I visited many care homes before choosing Hill House Care Home. As soon as I went in there, I knew it was the one. There is a lovely atmosphere - very warm and friendly. The staff are wonderful and so helpful. I can't thank them enough for the way they look after my husband. I also think the activities they provide are so good and varied - something for everybody.
The nursing care of Hill House Care Home should stand as the standard that all such homes should take as the acceptable standard of excellence. Their skills in all the qualities needed to care for the cased of dementia, frailties regardless of all ages and must be noted in forthcoming social care programmes of government and local councils.
We were sad to see Mum admitted to a nursing home but have gained an extremely helpful ‘family’ instead.
Hill House is such a friendly, happy home and for 6 weeks our father resided here for end of life care. He was treated with such kindness by all the staff and treated him with such dignity. We cannot thank Hill House enough for all their kindness and support.
The care was exceptional and always delivered in a considerate and respectful way. The staff were, without exception, kindness itself and nothing seemed to be too much trouble. It is a great comfort to know the loved one is in such good hands at times like this. I shall always be grateful to them.
He was extremely difficult to care for but the staff were always kind, attentive and extremely professional in the care they provided.
The premises were immaculate in cleanliness.
Diets and meals were of the highest standard.
Their expert care and support for my brother was of extreme comfort for myself and family.
God bless them all.
My wife received a most efficient, courteous and professional service whilst in short term respite care. The initial assessment was carried out promptly and conscientiously by two members of the Hill House professional team. This created much confidence in their ability to provide an appropriate and caring service.
The facilities (standard of room, catering and public area amenities) were excellent and the level of specialist nursing care and general hygiene, first class.
I would certainly give Hill House a 5 star recommendation.
My mother Ann was a resident for 15 months until she died in June 2015. The home is very clean and well run. All the staff are very friendly, caring and polite to all residents and welcoming to visitors. I did not have any worries about my Mother staying there and am very grateful that she ended her days in such a caring and compassionate place. I have only heard excellent reports about Hill House and would highly recommend them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 04 Aug 2025
What a fantastic day at the Surrey Bowls finals yesterday, August 3rd! CAREY CARE was so proud to sponsor this incredible event and witness such brilliant talent on the green....
- 15 Jul 2025
Dear Hill House Care Home, Thank you for your latest generous donation to Purley Food Hub - it filled Noel's car boot! Please see our thank-you certificate attached. Please pass...
- 19 May 2025
Proud to announce we've been awarded a certificate for our participation in the "BUT FIRST A DRINK" project! A big thank you to everyone involved.
There are no upcoming events for Hill House Care Home.
Awards / Recognitions (5)
- 28 Feb 2023Recipient: Carey Care
- 07 Oct 2022Recipient: Hill House Care Home
- 30 Jun 2022Recipient: Carey Care
Accreditations
There are no accreditations posted yet for Hill House Care Home.
Meet the Team (6)

Since joining us in 2018, Grace has brought a remarkable sense of calm and order to Carey Care. Her open and approachable nature makes her the first person we turn to, knowing we'll always be heard. Grace is always on the move, making sure everything's running smoothly. Her impressive background, encompassing over 40 years in both surgical and school nursing, alongside over 11 years of management experience, provides a solid foundation of diverse knowledge, care, and leadership that benefits everyone at our Homes.

Since joining Hill House in 2018, David has transformed his career from a dedicated nurse to a compassionate Palliative Care leader. Every morning, he diligently visits each resident, ensuring their well-being and the seamless operation of our team. Additionally, David often conducts bespoke in-house training sessions for our staff, empowering them with his expertise.

Since 1991, our Catering Manager Rodney has been the driving force behind our kitchen team, crafting wholesome meals for our residents for over three decades. His dedication to tailoring each dish to match the unique preferences and dietary needs of our residents ensures that every bite is a delightful experience. With his exceptional culinary expertise, Rodney transforms dining into an unforgettable part of daily life for the residents. We also adore his input for big occasions such as our summer barbecues, Christmas, and birthday celebrations.

Renowned for embracing individuality and providing unwavering support to the team, Angie is the trusted go-to for her colleagues, offering knowledgeable guidance, encouragement, and genuine warmth and understanding in every interaction.

As our dedicated Activities Lead for Carey Care, Shaun brings his expertise and energy to enrich the lives of residents across both of our Care Homes. He has an in depth knowledge of each resident’s history and their preferences, and this understanding allows him to expertly personalise activities to suit their needs, ensuring they are engaging and meaningful for everyone involved. Shaun is also a key contributor in the planning of events within our Homes, bringing his creativity and a person-centred approach to every occasion. Shaun’s genuine passion for his work is clear to see and makes him a valued member of our team within Carey Care.

Ieva is a proud member of the Administration team and has the pleasure of being the first point of contact when visitors step through the doors. She began her journey here as the Home Administrator in 2018 and now serves as the Marketing/Sales & Admin Lead. This role has provided her with invaluable experience across diverse areas. She is enthusiastic about taking the lead on social media initiatives and ensuring the website content remains current and engaging.
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