
Hill House has been an unexpected blessing for our familyRebecca M(Daughter of Resident/Service User)

The service, love, care and support received from the staff was second to noneJeanette G(Daughter of Resident/Service User)

The food was excellent and tailored to my mums likesIan D(Son of Resident/Service User)

Hill House has been an unexpected blessing for our familyRebecca M(Daughter of Resident/Service User)

The service, love, care and support received from the staff was second to noneJeanette G(Daughter of Resident/Service User)

The food was excellent and tailored to my mums likesIan D(Son of Resident/Service User)

Established in 1954 and now celebrating over 70 years of Care, Hill House Care Home is part of a third-generation family-run small group of Care Homes based in Surrey. Specialising in twenty-four-hour Nursing and Personal Care for older adults and supported by a skilled team of Registered Nurse Managers, Hill House provides a high standard of Nursing Care to meet the changing requirements of each resident.
Well located in a beautiful,...
Care Provided by Hill House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees include general Nursing and Personal Care, all meals, in-home activities, and laundry services and are dependent upon the type of bedroom chosen. There may be an additional charge if a specific higher level or complex nursing care is required.
Nursing fees are also inclusive of the NHS Funded Nurse Care contribution of £254.06 per week. If a resident is eligible then this will be deducted from the prices listed.
Sundries, such as: hairdressing; chiropody; physio; external activities; and newspapers, are at an additional cost.
The price(s) shown are provided by the care home. Contact Hill House Care Home for full pricing details and T&Cs.
Contact Hill House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Carey Care
- Private Owned
Person in charge
- Grace Urbaczewska (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (11)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Open visiting
Parking
- Free parking available on site and on street if required
Hill House Care Home Reviews (94)
Hill House Care Home has a Review Score of 9.7 (9.688) out of 10, based on 16 reviews in the last 2 years.
Over all time Hill House Care Home has 94 reviews.
I absolutely recommend Hill House Care Home and am so relieved that we chose here to care for my mum in her final weeks. The care they provide is exemplary, and every single member of staff are a credit to their profession. They provided help and support for me and my family and made all of us and my mum feel very much at home. There are lots of activities, the food is excellent and the rooms are lovely. The garden is beautiful. Anything we wanted or needed was provided and always with a smile.
Thank you for such a lovely review. We are pleased we fulfilled your expectations. We will share your review with the team. It is always rewarding to have such positive feedback.
My wife's Mother and my Mother in law was welcomed to Hill House on the 10th of December to be cared for with a terminal illness, the staff cared for her around the clock and were extremely kind and supportive to all of us, it was a stressful time but the staff and management did their best during that difficult time, sadly Mum passed away on the 3rd of July 2019, we are so glad we chose Hill House, Mum loved it there and spoke highly of the staff it made the whole experience easier to cope with knowing the support was there if we needed it, we cannot praise or thank them enough for their kindness and care and would recommend Hill House to anyone, all we can add is thank you all.
Hill House and all the staff are very caring and create a wonderful homely environment with activities, friendliness and genuine affection for the residents. We are very happy with the care given and would recommend their care very highly.
My mother is very happy at Hill House. The staff are kind, and the facilities are excellent. There is entertainment in the lounge most days. Today she was 'Resident of the Month' and we were treated to afternoon tea for the whole family, with mum at the head of the table, she was presented with flowers and a card.
My mother was in Hill House for over 3 1/2 years. In that time we saw her treated with the utmost care, patience and kindness. She felt safe and secure there. We could see ourselves how well she was being looked after and felt very happy leaving her in their hands. She very much enjoyed the view from her room and also liked to sit in the garden. There was a lot of entertainment laid on and this was greatly appreciated. She seemed to enjoy most of her food, which had a lot of variety and was always nicely presented and served. As visitors, we were always treated with kindness and respect and always offered refreshments. Towards the end of her life when more nursing and care was required the staff were exceptional - she loved them and they seemed to love her.
My mother has been at Hill house for over 3 years in which time I have got to know the lovely staff and seen their dedication and commitment.
We are always greeted with a smile and nothing is too much trouble. We were so lucky to have a lovely tea party for mum this weekend which was organised by the staff. It was beautifully presented and brought a tear to us for all the thought which had been put into this.
Couldn't be more grateful for the continued care for mum with genuine care and love. Lots of hugs and always there to reassure her when her moods are low.There are always lots of activities to try and engage all residents who are able.
It's so good to know that mum is in good hands and we couldn't thank you all more.
Thank you
My mother has been resident at Hill House for over three years. During this time, the care that she receives has only ever been of the highest quality and it is for this reason that she is so happy to call it home. Management, nursing and care staff are excellent, very approachable and always available. In all areas, staff are professional, respectful, diligent and cheerful which makes for a very happy and homely environment. Meals are varied and plentiful, served by an excellent hospitality team, with family and friends always made welcome. The resourceful activities team provide daily occupation/entertainment which my mother always enjoys. For us as a family, it is extremely reassuring to know that mum feels safe, secure & content and all the staff must take credit for this being so. I can thoroughly recommend Hill House if you are looking for the best.
Thank you for your wonderful comments.
I do not know what we would have done without the caring, compassionate support of all the staff at Hill House over the last year. They tackle each issue as it arises with professionalism and a warm, caring attitude that makes the fragile situation my dear aunt is in more bearable. We are so grateful and owe them so much. My father is also a resident at another home and receives equally excellent care.
Thank you, your Aunt brightens our day with her witty remarks. Your father at our sister home, Westside, is a true gentleman and it is a pleasure to care for your family.
It was one of the most difficult things that my brother and I have had to do, to find suitable end of life care for our beloved mum. We looked at several residential homes, but as soon as we visited Hill House and met with the amazing staff, we instinctively knew we had found the right place for our mum. I am delighted to say that the quality of care and comfort exceeded our already high expectations and the attentiveness of all staff has been exceptional not only with mum but also the family. Sadly mum passed away last week, but we have nothing but praise and gratitude for the way in which mum's passing was handled by all staff and their highly sensitive and sympathetic Interaction with the family. A huge thank you to all at a Hill House for making mum's last days so comfortable and in such a loving and calm environment. We will be eternally grateful!
Thank you for such a lovely review. It was our privilege to look after your mother and I am pleased we fulfilled all your expectations. I will share your review with the team. It is always rewarding to have such positive feedback.
The staff are friendly and professional. They have provided excellent care to my mum over the years - always treated her with dignity and compassion.
Our father was looked after with dignity and care by the staff. They are all so helpful.
My Dad was a resident at Hill House for 4 and a half years. During this time he was always treated with respect, dignity, care and compassion. Mum and I visited him every day, so we got to know the home and staff very well. I am pleased to say that I can only give praise to the staff for their kindness and hard work and the running of the home in general. Entertainment and activities offered on a daily basis are great, as are the staff running them. Home cooked meals are always lovely too. The Hospitality Manager and her team have introduced some lovely ideas e.g. Teapot Tuesday where a lot of thought and attention to detail is given to make it as lovely as possible for residents to enjoy. All in all, I have no hesitation in recommending Hill House and would like to sincerely thank all the staff again for all their care and kindness shown to Dad. You are all dedicated and do a wonderful job, which as I well know can sometimes be very challenging for you. So keep up the good work.
I would have no hesitation in recommending Hill House. They really do care.
Hill House is a very nice nursing home. All the staff are very friendly and helpful. I do enjoy my stays there. As I am a vegetarian the cook found it difficult to cater for me this time. The fruit juice was very good.
We are so sorry to hear that on this occasion we did not always meet your choices. We will make sure that on your next visit we have a more interesting selection of vegetarian dishes.
I cannot praise Hill House Care Home enough. The care, compassion and friendship of the staff could not have been better. My Aunt stayed here twice, the first time to convalesce after surgery and, 4 years later, for end of life support. Would have no hesitation in recommending it to others.
Found everybody extremely helpful and friendly.
They took very good care of my friend.
They looked after my Dad in the most wonderful, kind and caring manner for 18 months. I will always appreciate this.
During my period of convalescence at Hill House, I received warmth and kindness from the friendly and caring staff. Any assistance I required after my knee operation was given promptly and efficiently day or night. I had excellent accommodation with good and well-prepared meals. I felt happy and cared for during my stay and thank all concerned for helping me on my road to recovery.
I had a very good experience, having reluctantly put my husband in care. Staff overall were good, with some outstanding in their standard of care. I was recommended to Hill House and felt it was right on my first visit. I was treated with care too, which was a great help in my husband's last days. Generally, a very nice atmosphere with staff cheerful and welcoming, I have no regrets for choosing Hill House.
From the day that my mum went to Hill House Care Home, she has been given the care I cannot find fault. The way she was looked after it was like being looked after by her own family. Although she could not help herself she was treated with respect and dignity. We were able to go home with peace of mind knowing that mum will be looked after. At first it was a difficult decision to leave my mum under the care of a nursing home. But the warmth and welcome feeling that we were given helped us in making the decision. We as a family highly recommend Hill House as the quality of care is beyond words.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 04 Aug 2025
What a fantastic day at the Surrey Bowls finals yesterday, August 3rd! CAREY CARE was so proud to sponsor this incredible event and witness such brilliant talent on the green....
- 15 Jul 2025
Dear Hill House Care Home, Thank you for your latest generous donation to Purley Food Hub - it filled Noel's car boot! Please see our thank-you certificate attached. Please pass...
- 19 May 2025
Proud to announce we've been awarded a certificate for our participation in the "BUT FIRST A DRINK" project! A big thank you to everyone involved.
There are no upcoming events for Hill House Care Home.
Awards / Recognitions (5)
- 28 Feb 2023Recipient: Carey Care
- 07 Oct 2022Recipient: Hill House Care Home
- 30 Jun 2022Recipient: Carey Care
Accreditations
There are no accreditations posted yet for Hill House Care Home.
Meet the Team (6)

Since joining us in 2018, Grace has brought a remarkable sense of calm and order to Carey Care. Her open and approachable nature makes her the first person we turn to, knowing we'll always be heard. Grace is always on the move, making sure everything's running smoothly. Her impressive background, encompassing over 40 years in both surgical and school nursing, alongside over 11 years of management experience, provides a solid foundation of diverse knowledge, care, and leadership that benefits everyone at our Homes.

Since joining Hill House in 2018, David has transformed his career from a dedicated nurse to a compassionate Palliative Care leader. Every morning, he diligently visits each resident, ensuring their well-being and the seamless operation of our team. Additionally, David often conducts bespoke in-house training sessions for our staff, empowering them with his expertise.

Since 1991, our Catering Manager Rodney has been the driving force behind our kitchen team, crafting wholesome meals for our residents for over three decades. His dedication to tailoring each dish to match the unique preferences and dietary needs of our residents ensures that every bite is a delightful experience. With his exceptional culinary expertise, Rodney transforms dining into an unforgettable part of daily life for the residents. We also adore his input for big occasions such as our summer barbecues, Christmas, and birthday celebrations.

Renowned for embracing individuality and providing unwavering support to the team, Angie is the trusted go-to for her colleagues, offering knowledgeable guidance, encouragement, and genuine warmth and understanding in every interaction.

As our dedicated Activities Lead for Carey Care, Shaun brings his expertise and energy to enrich the lives of residents across both of our Care Homes. He has an in depth knowledge of each resident’s history and their preferences, and this understanding allows him to expertly personalise activities to suit their needs, ensuring they are engaging and meaningful for everyone involved. Shaun is also a key contributor in the planning of events within our Homes, bringing his creativity and a person-centred approach to every occasion. Shaun’s genuine passion for his work is clear to see and makes him a valued member of our team within Carey Care.

Ieva is a proud member of the Administration team and has the pleasure of being the first point of contact when visitors step through the doors. She began her journey here as the Home Administrator in 2018 and now serves as the Marketing/Sales & Admin Lead. This role has provided her with invaluable experience across diverse areas. She is enthusiastic about taking the lead on social media initiatives and ensuring the website content remains current and engaging.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House Care Home to verify any information. View our terms and conditions. Hill House Care Home has an Enhanced Service -more info.