Hill House Care Home

My wife was a resident at Hill House for over five years, needing full-time nursing care. Throughout that time the care given to her and to me by the management and staff, many of whom have worked there for many years, was of the highest standard. All problems and difficulties were overcome without fuss or bother and my wife was contented despite her severe medical condition. I shall always be thankful that I followed the recommendation of friends to choose Hill House Care Home.

My father has been at Hill House Care Home since April 2021 for palliative care (he has terminal cancer). In what has been an awful year for both me and him (his wife/ my mum died suddenly) the team at Hill House have been dedicated to making sure he is comfortable and pain-free. He has his home comforts around him like his computer and a mini-fridge, and they really can’t do enough to take care of him, including accommodating the different things he likes to eat day to day. I get to spend quality time with him knowing he is safe and well looked after. Everyone is always friendly (saying hello) and the atmosphere feels warm and supportive. Thank you to the team at Hill House!

a day she has received wonderful care carried out in a friendly efficient manner. Food is excellent, the home is kept very clean, all members of staff are helpful and considerate of her continued needs. She suffered a heart attack early on the morning of Friday 18th June, the response from staff was swift and caring. The ambulance took her to hospital where she passed away early evening. I thank everyone at the home all contact with me has been helpful, friendly and professional at all times since November 2019. I will miss my visits to the home.

My mum was a resident at Hill House from February 2020 to October 2020. Mum had Alzheimer's and other health conditions, which the staff at Hill House managed extremely well and treated Mum with dignity and compassion. Mum and the family were always made welcome by the staff at Hill House and were very attentive and caring. Even during her end of life care, they not only looked after Mum but my brother and me. They kept us informed and supported us, the GP made time to talk to us to ensure our wishes were adhered to and that all end of life medicines were in place. Even during Covid-19 restrictions, the staff always made it possible for us to see Mum in the garden or through a window adhering to current guidelines. The manager goes above and beyond her duties supporting the family and residents. Her dedication, conscientiousness in her work and professionalism is a real credit to Hill House and the residents. As a family, we would not hesitate to recommend Hill House.

Standard of care and compassion is outstanding. All staff are kind, professional and very supportive in all aspects of daily care. I am so blessed that my mother was able to end her days here at Hill House. An amazing team of nurses.

The last few days of my father's life were handled with extreme dignity and support, this is an exceptional nursing home, thank you.

My husband had Alzheimer's since 2010, this year he was in and out of hospital, he stayed at Hill House for only two weeks before he died of pneumonia. I couldn't have wished for a better home, the staff were so lovely they made him comfortable to the end and after. I told the manager the staff weren't just doing their job, they really cared. I can't thank them enough.

My father-in-law has been a resident of Hill House for two years now. In that time, I have seen him cared for in a very kind and caring way. The food is delicious. He has gained weight and has had to have larger trousers. I would recommend Hill House to everyone.

I have just left Hill House after seven weeks of rehabilitation following a major accident. I needed nursing care and initially provision for all of my needs as I was immobile. I cannot speak highly enough of my experience and my observations of the care of other residents. Every aspect of care was exceptional. I was treated with respect, warmth and received the highest level of skilled care. I was able to observe that this applied equally to all residents whose individual likes and preferences were catered for with kindness and good humour. It was obvious that the staff and owners care enormously about the health, well being and happiness of the residents and in every way go the extra mile to make them safe, happy and comfortable. This is a care home providing an extremely high standard of care in all aspects. The food was good. In addition, the building is well appointed with comfortable single rooms and has a smart dining room, beautiful conservatory and lovely gardens.

My mother was resident at the Hill House Nursing Home for almost two years. The care she received was faultless for a person in her condition and I know she was very happy there. The staff were fantastic and always made our visits comfortable. Couldn’t have wished for a better place for her in her final days.

You may use this as a testimonial.

What can I say but a huge thank you for the wonderful care and dedicated attention my Mum had throughout her stay at Hill House. When she arrived there we did not think she would last 2 weeks - but 16 years later she finally gave in and in all her time there the staff have been wonderful, caring and supportive. The activities and entertainment that staff lay on are extremely good. The catering team will do their best to find out what food the residents like. They do two large events each year to which family and friends are invited, as well as afternoon teas and outings. Her end of life care was second to none. I was allowed to stay with her at the home until the end and was treated with great compassion. The whole team was very considerate. All members of the staff seemed very fond of Mum and would come in and say goodnight as their shift ended. She was lovingly cared for in a tender and professional way. I cannot thank each and every one of the staff at Hill House enough for their support over the many years through all of the ups and downs of Mum's care.

My wife has been a resident at Hill House for nearly two years. She and our family have been made to feel part of the Hill House family by the staff who are competent and professional in carrying out the care that they provide in a very personal way. The atmosphere that they create is both homely and friendly and every effort is made to satisfy the needs of their residents.

Since arriving at Hill House in April 2019 my mother has been treated with the utmost dignity, respect and care. The staff are welcoming, hard-working and responsive to her physical needs and try to include her in the excellent entertainment and activities occasionally held in the main lounge. At her time of life, I wouldn’t wish her to be anywhere else!

Staff and Management made my mother's last 6 months a very happy one. Their constant care was of the highest standard at all times. They became close friends to all my family and helped us through a very difficult time with great compassion.

My father has been at Hill House for a little over a year and I have been very impressed with the care and facilities. He was in a very bad way when he moved in and, though still frail of course, is hugely much better both physically and mentally. I think most people will have had experience of "carers" who just do necessary tasks and move on, but I have to say I can't think of a single member of staff I have met at Hill House who has been like that - they all seem actually to care, in all senses of the word.

My uncle recently spent a short time at Hill House. The care that was given, not only to him but to all of the family was second to none. The hospitality we received as visitors was brilliant. I could not have asked for anywhere better for my dear uncle to spend his final days. I would like to thank all the staff from the bottom of my heart for their kindness and compassion at such a difficult time.

The care and compassion was well above excellent, outstanding I would say!

My mother has been a resident of Hill House now for 3 years; she will be 92 next month. As a family, we can say without hesitation that the standard of care provided by Hill House staff and managers continues to be extremely high. Mum is treated with a great deal of dignity, care and respect by all the staff. They freely offer smiles and a friendly chat with the residents and always offer us a warm welcome when we visit. They are keen to involve us in a wide variety of events and activities. We particularly value the attention to detail paid by key workers who go to considerable lengths to help Mum to choose clothes which go well together just as she would have done herself. When we have asked occasionally for something to be changed in Mum's care routine the staff have been very responsive and understanding. It is hard to find anything to criticise and we believe that Hill House thoroughly deserves its continued high reputation.

I felt so guilty of moving my mum to a home, but Hill House helped me to see it was the best thing I could have done for her. Thank you.