Hill House Care Home

48-50 Park Road, Kenley CR8 5AR
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10 86 Reviews
  • Hill House Care Home, Kenley
Established in 1954 and now celebrating over 70 years of Care, Hill House Care Home is part of a third-generation family-run small group of Care Homes based in Surrey. Specialising in twenty-four-hour Nursing and Personal Care for older adults and supported by a skilled team of Registered Nurse Managers, Hill House provides a high standard of Nursing Care to meet the changing requirements of each resident.

Well located in a beautiful, leafy location in Kenley, the larger of the group's two homes offers a welcoming and lively atmosphere, accommodating up to 60 residents.

Founded in 1954, Hill House was originally a family home and has been wonderfully maintained with a purpose-built extension in 1990, as well as an extensive refurbishment in 2014. With ongoing developments, contemporary décor and a light and spacious environment, Hill House offers a real home-from-home setting and continues to meet the highest possible standards.

The CQC Registered Home Manager and the Clinical Lead manage Hill House with daily hands on input from the owners. There is a full catering team preparing delicious home-cooked meals for residents, led by a head chef, as well as in house activities and entertainment coordinators who plan regular events to suit the residents.

Hill House was awarded Care Home of the Year in the 2022 Gold Standards Framework awards and is accredited with Platinum status for End of Life Care, and was awarded Top 20 Small Care Home Group in the 2023 Carehome.co.uk awards.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £2350
  • Self-Funded Residential Dementia Care: £1800 – £2600
  • Self-Funded Nursing Care: £1800 – £2600
  • Self-Funded Nursing Dementia Care: £1900 – £2700
  • RESPITE Self-Funded Residential Care: £1650 – £2550
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £2800
  • RESPITE Self-Funded Nursing Care: £1800 – £2800
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £2900

Fees include general Nursing and Personal Care, all meals, in-home activities, and laundry services and are dependent upon the type of bedroom chosen. There may be an additional charge if a specific higher level or complex nursing care is required.


Nursing fees are also inclusive of the NHS Funded Nurse Care contribution of £254.06 per week. If a resident is eligible then this will be deducted from the prices listed.


Sundries, such as: hairdressing; chiropody; physio; external activities; and newspapers, are at an additional cost.

These prices are only a guideline, please contact Hill House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Grace Urbaczewska (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Self-funding, NHS Continuing Healthcare and Local Authority funding
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (11)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Open visiting

Parking

  • Free parking available on site and on street if required

Hill House Care Home Reviews (86)

Total of 86, showing 21-40
10

Hill House Care Home has a Review Score of 10 (9.967) out of 10, based on 16 reviews in the last 2 years. Over all time Hill House Care Home has 86 reviews.

Overall Experience

  • 78
  • 8
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Date Published

86
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Review from Pamela F (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review of Hill House is exceptional. The general manager made us feel welcome and showed us a variety of rooms. My mother loved the view from her room. Everything was spotless. There was a choice of menus at mealtimes, and she loved the food. Everyone we met was kind, efficient and courteous. Visitors
were made very welcome. The atmosphere was warm, peaceful and caring. Mum enjoyed a variety of afternoons and activities and appreciated the church services. She was extremely happy and said that they all looked after her very well. Great kindness and compassion was expressed when she passed away. This is an outstanding care home.

Reply from Hill House Manager, Director at Hill House Care Home

Dear Pamela, thank you for the kind review and it was a pleasure to care for your mother at Hill House.

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Review from Kim P (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Hill House is so kinf and take great care of our mum. Their compassion and treatment toward our mum helps her to keep her dignity. The staff are also very good to us all as a family. The extra services provided are amazing. We are very happy for our Mum to live here knowing she is safe
and all her needs catered for.

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Review from John P (Respite Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable stay. Very friendly and helpful staff. Very helpful medical help, especially the nurses. Plus all the carers and staff.

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Review from Michael W (Respite Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care with close care individual consultation. Excellent food with adequate vegetarian options. Excellent laundry though I have had occasional panties in my trousers! Lost a few socks. Excellent medical care with prescribed drugs given when required. Excellent entertainment. Overall, an excellent
care home that I shall miss.

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Review from Fernanda K (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Hill House for 7 years exactly. We were very lucky because she was accepted although she did not speak one single word of English. The staff managed to communicate with her really well and whenever they could not understand her, which rarely happened, they would call me to talk
to her. I have only words of praise for Hill House and all the staff. Until the lockdown I used to have lunch with Mum in the dining room and the food is amazing. Mum's room was always beautiful clean and cheerful, her clothes looked after really well, and she was always immaculate. The activity program they offer is fantastic and Mum and I loved the celebrations with all the great hospitable catering. During the lockdown, I was so impressed how the home was not affected which show how well it is run. The summer is wonderful in the garden with the staff bringing tea and cakes. The carers and nurses gave her so much love and attention which she appreciated. Thank you to everyone.

Reply from Hill House, Manager at Hill House Care Home

Thank you for the kind words Fernanda, it was a pleasure looking after your mum at Hill House and she will be missed by all of the team here.

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Review from Ian C (Son of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was a resident at Hill House for three and a half years and for a couple of times for respite prior to this. It was her choice to move into Hill House, as her health failed her, as they had been so kind during her stays for respite. All the staff were so kind and attentive and Mum enjoyed her
stay. She used to go down to the dining room each day and also joined in the weekly art class, which she enjoyed. During the Covid situation things became very difficult but the staff were great, arranging video calls so we could keep in contact. They also arranged art projects that she could do in her room.
I would highly recommend Hill House, the rooms and facilities are excellent and the staff go above and beyond to make the residents lives as fulfilling and comfortable as they can be.

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Review from Maureen C (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Hill House Care Home for 8 years. She was well looked after throughout her stay and the staff were always friendly and amenable. Initially, it was lovely to be included as part of the home when we came to visit, enjoying afternoon tea in the garden or dining room. During lockdown
that became impossible but the staff did their best to ensure we maintained contact with our mum. Mum's room was bright, cheerful and clean. The home was regularly being refurbished so that it always looked pristine. The gardens were well kept and in good weather the residents were taken out to enjoy the fresh air. The activity programme was stimulating and we were kept regularly informed about what was going on through their monthly newsletter. Mum enjoyed the special celebrations that took place throughout the year and the special fuss that was made of her on birthdays with lovely food provided by the catering team. I would definitely recommend this home.

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Review from Gill S (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident of Hill House Care Home for 5 happy years. The staff, in all aspects of the running of the home, have been warm and welcoming, making a homely atmosphere for residents and their families. The quality of medical and emotional care provided has been excellent. Mum benefitted hugely
from the social activities organised and also enjoyed the special celebrations, with their hospitable catering. It has been particularly impressive to see how well the pandemic has been managed over the last 2 years and it has been reassuring to know that she was being protected and cared for so well. Hill House is extremely well managed and there has been an ongoing programme of ‘home improvements’ during the time Mum has been a resident, all of which have kept the home fresh and updated. We will always be grateful for what the team at Hill House have done for Mum and us as a family and so I would not hesitate to recommend it.

Reply from Hill House Hill House, Director at Hill House Care Home

Thank you for this heartfelt and appreciative review. It was our pleasure to look after your Mum.

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Review from Victor A (Son of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has resided at Hill House Care Home for over four years. Right at the beginning, he was welcomed into the Hill House family. He felt it was his home immediately, and he always said that it was like being on holiday.
His care by everyone there was most kind and respectful. Every day in the
resident's lounge there were activities to entertain and amuse. The dining room was always laid up so beautifully for breakfast and lunch, and the residents were waited on hand and foot, and treated with huge respect and love.
The support by the staff at Hill House was absolutely wonderful and very caring throughout some difficult and sad times.
We would like to thank everyone for their care of dad, and we will miss being part of "The Hill House Family".
Finally, we would not hesitate in recommending Hill House for the care of your loved ones.
We regard ourselves extremely lucky that they were recomended to us.
With love and best wishes,

Reply from Hill House Hill House, Director at Hill House Care Home

A wonderful and warm review. thank you so much for taking the time to let others know of your experience. We miss you all.

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Review from Jon S (Son of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum died last week at 98. Sad, but the care, and love, she had was excellent. Near the end she was in bed most of the time, but before that she enjoyed quizzes, which she often won. She didn't like getting old and frail, but she agreed that Hill House Care Home was wonderful.

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Review from Alfred W (Husband of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Hill House from directors, management, nurses, reception and care staff are extremely dedicated and are always approachable and willing to help. They also make all visitors very welcome.

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Review from Felicity A (Ex Family Member) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hill House is a clean, well run and caring nursing home. The staff are so friendly and know their clients as well as the families. They genuinely seem to care for all of the residents and are endlessly patient. They worked even harder through the Coronavirus crisis to keep everyone safe.

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Review from Brian C (Husband of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Hill House for over five years, needing full-time nursing care. Throughout that time the care given to her and to me by the management and staff, many of whom have worked there for many years, was of the highest standard. All problems and difficulties were overcome without
fuss or bother and my wife was contented despite her severe medical condition. I shall always be thankful that I followed the recommendation of friends to choose Hill House Care Home.

Reply from Hill House Hill House, Director at Hill House Care Home

Thank you for that heartfelt review. It was our pleasure to look after your wife, and support you and your families during that time.

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Review from Kate H (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Hill House Care Home since April 2021 for palliative care (he has terminal cancer). In what has been an awful year for both me and him (his wife/ my mum died suddenly) the team at Hill House have been dedicated to making sure he is comfortable and pain-free. He has his home comforts
around him like his computer and a mini-fridge, and they really can’t do enough to take care of him, including accommodating the different things he likes to eat day to day. I get to spend quality time with him knowing he is safe and well looked after. Everyone is always friendly (saying hello) and the atmosphere feels warm and supportive. Thank you to the team at Hill House!

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Review from Janice W (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, a 98-year-old, has been in Hill House since November 2019 at all times 24 hours
a day she has received wonderful care carried out in a friendly efficient manner. Food is excellent, the home is kept very clean, all members of staff are helpful and considerate of her continued needs. She
suffered a heart attack early on the morning of Friday 18th June, the response from staff was swift and caring. The ambulance took her to hospital where she passed away early evening. I thank everyone at the home all contact with me has been helpful, friendly and professional at all times since November 2019. I will miss my visits to the home.

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Review from Caroline B (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Hill House from February 2020 to October 2020. Mum had Alzheimer's and other health conditions, which the staff at Hill House managed extremely well and treated Mum with dignity and compassion. Mum and the family were always made welcome by the staff at Hill House and were
very attentive and caring. Even during her end of life care, they not only looked after Mum but my brother and me. They kept us informed and supported us, the GP made time to talk to us to ensure our wishes were adhered to and that all end of life medicines were in place. Even during Covid-19 restrictions, the staff always made it possible for us to see Mum in the garden or through a window adhering to current guidelines. The manager goes above and beyond her duties supporting the family and residents. Her dedication, conscientiousness in her work and professionalism is a real credit to Hill House and the residents. As a family, we would not hesitate to recommend Hill House.

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Review from N W (Daughter of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standard of care and compassion is outstanding. All staff are kind, professional and very supportive in all aspects of daily care. I am so blessed that my mother was able to end her days here at Hill House. An amazing team of nurses.

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Review from Christopher F (Son of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away at Hill House Care Home, Kenley on the 7th February 2021, I feel impelled to write about our experiences in order for people to feel comforted when the difficult decision regarding care for loved ones occurs.
My father had been in Hill House since December 2019 with late onset
Parkinson’s and Lewy body dementia, from the beginning the care/support and love from all the nursing staff was exceptional. On the outset of the pandemic, every effort was made to retain the close, caring, family atmosphere which was of such value to the visiting family, outdoor visits were permitted and sheltered visits during the cold weather (adhering to strict protocol) at no time was this ever discouraged or presented as difficult.
The manageress of the home is an exceptional woman and her character and care is reflected throughout the staff.
The last few days of my father's life were handled with extreme dignity and support, this is an exceptional nursing home, thank you.

Reply from Hill House Hill House, Director at Hill House Care Home

Thank you very much for those kind words. I will pass on your comments to the staff. It was a privilege to care for your Father. We are pleased that we were able to keep him safe at the Home during the pandemic.
We strive to do our best and really appreciate when this is acknowledged.


Directors and Management of Hill House Nursing Home

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Review from Susan M (Widow Widower) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had Alzheimer's since 2010, this year he was in and out of hospital, he stayed at Hill House for only two weeks before he died of pneumonia. I couldn't have wished for a better home, the staff were so lovely they made him comfortable to the end and after. I told the manager the staff weren't
just doing their job, they really cared. I can't thank them enough.

Reply from Hill House Hill House, Director at Hill House Care Home

Thank you very much for such a nice review. It was a real pleasure to look after your husband and we are glad that we met your expectations.

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Review from Patricia A (Daughter-in-law of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been a resident of Hill House for two years now. In that time, I have seen him cared for in a very kind and caring way. The food is delicious. He has gained weight and has had to have larger trousers. I would recommend Hill House to everyone.

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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Hill House Care Home is calculated as follows: ( (179 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 184 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (7)

Grace

Grace Urbaczewska

Job Title: Hill House CQC Registered Manager

Joined: 2018

Since joining us in 2018, Grace has brought a remarkable sense of calm and order to Carey Care. Her open and approachable nature makes her the first person we turn to, knowing we'll always be heard. Grace is always on the move, making sure everything's running smoothly. Her impressive background, encompassing over 40 years in both surgical and school nursing, alongside over 11 years of management experience, provides a solid foundation of diverse knowledge, care, and leadership that benefits everyone at our Homes.

David

David Charman

Job Title: Palliative Lead

Joined: 2018

Since joining Hill House in 2018, David has transformed his career from a dedicated nurse to a compassionate Palliative Care leader. Every morning, he diligently visits each resident, ensuring their well-being and the seamless operation of our team. Additionally, David often conducts bespoke in-house training sessions for our staff, empowering them with his expertise.

Rodney

Rodney Balraj

Job Title: Head of Catering

Joined: 1991

Since 1991, our Catering Manager Rodney has been the driving force behind our kitchen team, crafting wholesome meals for our residents for over three decades. His dedication to tailoring each dish to match the unique preferences and dietary needs of our residents ensures that every bite is a delightful experience. With his exceptional culinary expertise, Rodney transforms dining into an unforgettable part of daily life for the residents. We also adore his input for big occasions such as our summer barbecues, Christmas, and birthday celebrations.

Angie

Angie Springall

Job Title: HR Manager

Joined: 2018

Angie has led HR at Carey Care since 2018, expertly guiding more than 130 employees. Angie oversees training needs, compliance checks, performance reviews, recruitment and onboarding.
Renowned for embracing individuality and providing unwavering support to the team, Angie is the trusted go-to for her colleagues, offering knowledgeable guidance, encouragement, and genuine warmth and understanding in every interaction.

Shaun

Shaun Loots

Job Title: Activities Lead

Joined: 2024

As our dedicated Activities Lead for Carey Care, Shaun brings his expertise and energy to enrich the lives of residents across both of our Care Homes. He has an in depth knowledge of each resident’s history and their preferences, and this understanding allows him to expertly personalise activities to suit their needs, ensuring they are engaging and meaningful for everyone involved. Shaun is also a key contributor in the planning of events within our Homes, bringing his creativity and a person-centred approach to every occasion. Shaun’s genuine passion for his work is clear to see and makes him a valued member of our team within Carey Care.

Veronica

Veronica Mondan

Job Title: Hospitality Manager

Joined: 2017

Meet Veronica, our Hospitality Manager, who's been an integral part of Hill House since 2017. She's got an incredible eye for detail, making sure every little corner of the Home, both inside and out, is perfectly looked after. But Veronica's magic doesn't stop there; she makes the most delightful cups of tea and coffee for our residents. Her drinks are so good that people all around love them. Veronica shines with her creativity, coming up with unique event themes and innovative ideas for celebrations, so you can always expect something exciting.

Ieva

Ieva Silina

Job Title: Sales, Marketing & Admin Lead

Joined: 2018

Ieva is a proud member of the Administration team and has the pleasure of being the first point of contact when visitors step through the doors. She began her journey here as the Home Administrator in 2018 and now serves as the Marketing/Sales & Admin Lead. This role has provided her with invaluable experience across diverse areas. She is enthusiastic about taking the lead on social media initiatives, and ensuring the website content remains current and engaging.

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