
Hill House has been an unexpected blessing for our familyRebecca M(Daughter of Resident/Service User)

The service, love, care and support received from the staff was second to noneJeanette G(Daughter of Resident/Service User)

The food was excellent and tailored to my mums likesIan D(Son of Resident/Service User)

Hill House has been an unexpected blessing for our familyRebecca M(Daughter of Resident/Service User)

The service, love, care and support received from the staff was second to noneJeanette G(Daughter of Resident/Service User)

The food was excellent and tailored to my mums likesIan D(Son of Resident/Service User)

Established in 1954 and now celebrating over 70 years of Care, Hill House Care Home is part of a third-generation family-run small group of Care Homes based in Surrey. Specialising in twenty-four-hour Nursing and Personal Care for older adults and supported by a skilled team of Registered Nurse Managers, Hill House provides a high standard of Nursing Care to meet the changing requirements of each resident.
Well located in a beautiful,...
Care Provided by Hill House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees include general Nursing and Personal Care, all meals, in-home activities, and laundry services and are dependent upon the type of bedroom chosen. There may be an additional charge if a specific higher level or complex nursing care is required.
Nursing fees are also inclusive of the NHS Funded Nurse Care contribution of £254.06 per week. If a resident is eligible then this will be deducted from the prices listed.
Sundries, such as: hairdressing; chiropody; physio; external activities; and newspapers, are at an additional cost.
The price(s) shown are provided by the care home. Contact Hill House Care Home for full pricing details and T&Cs.
Contact Hill House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Carey Care
- Private Owned
Person in charge
- Grace Urbaczewska (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
Room Information
- Single Rooms (48)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (11)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Open visiting
Parking
- Free parking available on site and on street if required
Hill House Care Home Reviews (94)
Hill House Care Home has a Review Score of 9.7 (9.688) out of 10, based on 16 reviews in the last 2 years.
Over all time Hill House Care Home has 94 reviews.
We were worried that Mum would find it difficult to move into a nursing home for palliative care, but we needn't have been. The staff and manager of Hill House were very caring and considerate. The time they all took to make Mum feel comfortable and the friendly support they provided was much appreciated.
My mother-in-law was a resident at Hill House for over two years and despite being compromised with her illness, she seemed happy there. I always felt the staff cared about her and knew her well and that she was treated as an individual. The whole team were always friendly and helpful whenever I went to visit and I am very grateful for the care that was evident.
My sister-in-law spent only 6 weeks at Hill House Nursing Home receiving end-of-life care but during that time experienced excellent and compassionate attention from all staff involved in her care. She remarked on several occasions that she felt safe and happy at Hill House for which her family have been extremely grateful.
Took great care of my mother. They are always there to help her. The lovely garden was kept clean. Helpful staff - very friendly. The rooms were clean and spacious. Would recommend this care home.
My mother was transferred to Hill House for end-of-life care. She was extremely frail on admission and her needs were assessed immediately and a care plan developed. Her care there on was truly outstanding. All the staff were highly professional in addressing her personal needs she was always clean and comfortable. The staff also demonstrated excellent communication skills both with mum and the whole family. Nothing was too much trouble from providing refreshments to arranging a bed to stay over during her last few days.
My mum was so attached to her life and home but at 91 and after so many falls it became urgent to meet mums needs in new ways. From the minute she walked in the door at Hill House Care Home, she and I were held and supported and totally taken off in every way.
It’s an extraordinarily emotional time as a parent ages and this is the first time I as her daughter and Mum have been through this process. We feel we have been treated with the utmost kindness and respect.
The family run vibe is apparent in all the staff who are truly lovely genuine people.
Every child would want their parent to be taken care of this well, when the time comes and Mum, within a week of being here, wants to stay. I feel so grateful to all the staff at Hill House. God's angels for sure.
Please don’t hesitate to bring your loved one her.
Hill House has been our late father’s home for the past five years. When you first enter Hill House the pleasant, friendly atmosphere is all-pervading. We were reassured that each time we said our farewells, we knew that our father was among caring people, a special additional family for him. The manager is masterful at choosing staff who give of their best, keen to boost morale and well-being, so they ensure residents are treated as individuals. Our father was encouraged to join in with activities and we loved to see the monthly newsletter photos of him joining in. We would certainly recommend Hill House.
Dear Sally, thanks so much for the kind words, it was such a pleasure to look after your father over these past years. He was very involved with life at Hill House and will be missed by all of the team here. We wish you and your family all the best.
He was provided with all the medical support he needed in a friendly and homely environment.
He was extremely ill when he arrived there from hospital but picked up with the attention he received.
He was able to spend his last months surrounded by warmth and a family atmosphere. We were able to visit him every day and were always made to feel extremely welcome. The staff are wonderful and as it is still run by the same family who started it originally there is a very personal feel to the service provided.
Nothing is too much for them and they sorted out everything for us. The residents are looked after physically and emotionally. My family and I are so relieved we found Hill House.
I would strongly recommend this nursing home.
Thank you for the kind words Mary. It was a pleasure to look after and provide care for you father at Hill House during his time with us.
My review of Hill House is exceptional. The general manager made us feel welcome and showed us a variety of rooms. My mother loved the view from her room. Everything was spotless. There was a choice of menus at mealtimes, and she loved the food. Everyone we met was kind, efficient and courteous. Visitors were made very welcome. The atmosphere was warm, peaceful and caring. Mum enjoyed a variety of afternoons and activities and appreciated the church services. She was extremely happy and said that they all looked after her very well. Great kindness and compassion was expressed when she passed away. This is an outstanding care home.
Dear Pamela, thank you for the kind review and it was a pleasure to care for your mother at Hill House.
Everyone at Hill House is so kinf and take great care of our mum. Their compassion and treatment toward our mum helps her to keep her dignity. The staff are also very good to us all as a family. The extra services provided are amazing. We are very happy for our Mum to live here knowing she is safe and all her needs catered for.
Very comfortable stay. Very friendly and helpful staff. Very helpful medical help, especially the nurses. Plus all the carers and staff.
Good care with close care individual consultation. Excellent food with adequate vegetarian options. Excellent laundry though I have had occasional panties in my trousers! Lost a few socks. Excellent medical care with prescribed drugs given when required. Excellent entertainment. Overall, an excellent care home that I shall miss.
Mum was a resident at Hill House for 7 years exactly. We were very lucky because she was accepted although she did not speak one single word of English. The staff managed to communicate with her really well and whenever they could not understand her, which rarely happened, they would call me to talk to her. I have only words of praise for Hill House and all the staff. Until the lockdown I used to have lunch with Mum in the dining room and the food is amazing. Mum's room was always beautiful clean and cheerful, her clothes looked after really well, and she was always immaculate. The activity program they offer is fantastic and Mum and I loved the celebrations with all the great hospitable catering. During the lockdown, I was so impressed how the home was not affected which show how well it is run. The summer is wonderful in the garden with the staff bringing tea and cakes. The carers and nurses gave her so much love and attention which she appreciated. Thank you to everyone.
Thank you for the kind words Fernanda, it was a pleasure looking after your mum at Hill House and she will be missed by all of the team here.
I would highly recommend Hill House, the rooms and facilities are excellent and the staff go above and beyond to make the residents lives as fulfilling and comfortable as they can be.
Mum was a resident at Hill House Care Home for 8 years. She was well looked after throughout her stay and the staff were always friendly and amenable. Initially, it was lovely to be included as part of the home when we came to visit, enjoying afternoon tea in the garden or dining room. During lockdown that became impossible but the staff did their best to ensure we maintained contact with our mum. Mum's room was bright, cheerful and clean. The home was regularly being refurbished so that it always looked pristine. The gardens were well kept and in good weather the residents were taken out to enjoy the fresh air. The activity programme was stimulating and we were kept regularly informed about what was going on through their monthly newsletter. Mum enjoyed the special celebrations that took place throughout the year and the special fuss that was made of her on birthdays with lovely food provided by the catering team. I would definitely recommend this home.
Mum was a resident of Hill House Care Home for 5 happy years. The staff, in all aspects of the running of the home, have been warm and welcoming, making a homely atmosphere for residents and their families. The quality of medical and emotional care provided has been excellent. Mum benefitted hugely from the social activities organised and also enjoyed the special celebrations, with their hospitable catering. It has been particularly impressive to see how well the pandemic has been managed over the last 2 years and it has been reassuring to know that she was being protected and cared for so well. Hill House is extremely well managed and there has been an ongoing programme of ‘home improvements’ during the time Mum has been a resident, all of which have kept the home fresh and updated. We will always be grateful for what the team at Hill House have done for Mum and us as a family and so I would not hesitate to recommend it.
Thank you for this heartfelt and appreciative review. It was our pleasure to look after your Mum.
His care by everyone there was most kind and respectful. Every day in the resident's lounge there were activities to entertain and amuse. The dining room was always laid up so beautifully for breakfast and lunch, and the residents were waited on hand and foot, and treated with huge respect and love.
The support by the staff at Hill House was absolutely wonderful and very caring throughout some difficult and sad times.
We would like to thank everyone for their care of dad, and we will miss being part of "The Hill House Family".
Finally, we would not hesitate in recommending Hill House for the care of your loved ones.
We regard ourselves extremely lucky that they were recomended to us.
With love and best wishes,
A wonderful and warm review. thank you so much for taking the time to let others know of your experience. We miss you all.
My mum died last week at 98. Sad, but the care, and love, she had was excellent. Near the end she was in bed most of the time, but before that she enjoyed quizzes, which she often won. She didn't like getting old and frail, but she agreed that Hill House Care Home was wonderful.
All staff at Hill House from directors, management, nurses, reception and care staff are extremely dedicated and are always approachable and willing to help. They also make all visitors very welcome.
Hill House is a clean, well run and caring nursing home. The staff are so friendly and know their clients as well as the families. They genuinely seem to care for all of the residents and are endlessly patient. They worked even harder through the Coronavirus crisis to keep everyone safe.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 04 Aug 2025
What a fantastic day at the Surrey Bowls finals yesterday, August 3rd! CAREY CARE was so proud to sponsor this incredible event and witness such brilliant talent on the green....
- 15 Jul 2025
Dear Hill House Care Home, Thank you for your latest generous donation to Purley Food Hub - it filled Noel's car boot! Please see our thank-you certificate attached. Please pass...
- 19 May 2025
Proud to announce we've been awarded a certificate for our participation in the "BUT FIRST A DRINK" project! A big thank you to everyone involved.
There are no upcoming events for Hill House Care Home.
Awards / Recognitions (5)
- 28 Feb 2023Recipient: Carey Care
- 07 Oct 2022Recipient: Hill House Care Home
- 30 Jun 2022Recipient: Carey Care
Accreditations
There are no accreditations posted yet for Hill House Care Home.
Meet the Team (6)

Since joining us in 2018, Grace has brought a remarkable sense of calm and order to Carey Care. Her open and approachable nature makes her the first person we turn to, knowing we'll always be heard. Grace is always on the move, making sure everything's running smoothly. Her impressive background, encompassing over 40 years in both surgical and school nursing, alongside over 11 years of management experience, provides a solid foundation of diverse knowledge, care, and leadership that benefits everyone at our Homes.

Since joining Hill House in 2018, David has transformed his career from a dedicated nurse to a compassionate Palliative Care leader. Every morning, he diligently visits each resident, ensuring their well-being and the seamless operation of our team. Additionally, David often conducts bespoke in-house training sessions for our staff, empowering them with his expertise.

Since 1991, our Catering Manager Rodney has been the driving force behind our kitchen team, crafting wholesome meals for our residents for over three decades. His dedication to tailoring each dish to match the unique preferences and dietary needs of our residents ensures that every bite is a delightful experience. With his exceptional culinary expertise, Rodney transforms dining into an unforgettable part of daily life for the residents. We also adore his input for big occasions such as our summer barbecues, Christmas, and birthday celebrations.

Renowned for embracing individuality and providing unwavering support to the team, Angie is the trusted go-to for her colleagues, offering knowledgeable guidance, encouragement, and genuine warmth and understanding in every interaction.

As our dedicated Activities Lead for Carey Care, Shaun brings his expertise and energy to enrich the lives of residents across both of our Care Homes. He has an in depth knowledge of each resident’s history and their preferences, and this understanding allows him to expertly personalise activities to suit their needs, ensuring they are engaging and meaningful for everyone involved. Shaun is also a key contributor in the planning of events within our Homes, bringing his creativity and a person-centred approach to every occasion. Shaun’s genuine passion for his work is clear to see and makes him a valued member of our team within Carey Care.

Ieva is a proud member of the Administration team and has the pleasure of being the first point of contact when visitors step through the doors. She began her journey here as the Home Administrator in 2018 and now serves as the Marketing/Sales & Admin Lead. This role has provided her with invaluable experience across diverse areas. She is enthusiastic about taking the lead on social media initiatives and ensuring the website content remains current and engaging.
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