Hill House Care Home, Kenley, London
Hill House Care Home, Kenley, London
Hill House Care Home, Kenley, London

Hill House Care Home in Kenley, is a family business offering nursing and personal care.

The care home has been operating for more 60 years and is keen to ensure residents enjoy their stay.

Its dedicated and highly-skilled team of matrons, qualified nurses, carers, caterers and domestic staff provide residents with 24-hour assistance and the highest level of care.

Management at the nursing home is extremely confident in every member of staff’s abilities, so much so that its founder was a resident at Hill House during the final year of her life.

The nursing home often welcomes several generations of the same family through its doors.

Staff at the home pride themselves on the fact that it has remained family-run and is able to provide a unique level of care for residents and their families.

Group: Hill House Nursing Home Ltd

Person in charge: Sakina Imambacos (Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Punjabi Mirpuri, German, French, Hindi, Panjabi, Punjabi, Tamil, Urdu

Single Rooms: 56

Shared Rooms: 2

Rooms with ensuite WC: 36

Weekly Charges Guide: Nursing Care Single £700 – £1100 , Nursing Care Shared (per person) £570 – £650 (These prices are only a guideline, please contact Hill House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hill House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Hill House Care Home has a Review Score of 9 (8.972)

The Review Score of 9 (maximum of 10) for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Hill House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.889 for Hill House Care Home is calculated as follows: ( (65 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.083 Points relating to the number of positive Reviews for Hill House Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hill House Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hill House Care Home

  • Husband of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My wife has been at Hill House now for over a year and I would not wish her to be anywhere else. Hill House maintains a consistently good level of care in every respect. Whatever the situations, the necessary action is taken to avoid disturbing the smooth operation of this complex establishment. Great credit due to the management and staff.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is hard to find fault with the care provided by the staff and managers at Hill House. My mother has been resident since Nov 2016 after suffering a stroke and a fractured hip. Without exception she has received a very high level of care and affection which is delivered with respect, compassion and complete professionalism. The visitors too are treated with exactly the same levels of respect and friendliness afforded to the residents. On every occasion when my wife and I visit we are offered tea, coffee and very often home-made cake. It is very reassuring to know that Mum, though forgetful and confused, is treated with a great deal of dignity and friendliness. We are very grateful to Hill House for putting our minds at rest - Mum is in very good hands.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care was exceptional and always delivered in a considerate and respectful way. The staff were, without exception, kindness itself and nothing seemed to be too much trouble. It is a great comfort to know the loved one is in such good hands at times like this. I shall always be grateful to them.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care of my brother was of the highest standard.
He was extremely difficult to care for but the staff were always kind, attentive and extremely professional in the care they provided.
The premises were immaculate in cleanliness.
Diets and meals were of the highest standard.
Their expert care and support for my brother was of extreme comfort for myself and family.
God bless them all.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife received a most efficient, courteous and professional service whilst in short term respite care. The initial assessment was carried out promptly and conscientiously by two members of the Hill House professional team. This created much confidence in their ability to provide an appropriate and caring service.

The facilities (standard of room, catering and public area amenities) were excellent and the level of specialist nursing care and general hygiene, first class.

I would certainly give Hill House a 5 star recommendation.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother Ann was a resident for 15 months until she died in June 2015. The home is very clean and well run. All the staff are very friendly, caring and polite to all residents and welcoming to visitors. I did not have any worries about my Mother staying there and am very grateful that she ended her days in such a caring and compassionate place. I have only heard excellent reports about Hill House and would highly recommend them.

How likely would you be to recommend Hill House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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