Hill House Care Home

48-50 Park Road, Kenley CR8 5AR

Hill House Care Home in Kenley, is a family business offering nursing and personal care.

The care home has been operating for more 60 years and is keen to ensure residents enjoy their stay.

Its dedicated and highly-skilled team of matrons, qualified nurses, carers, caterers and domestic staff provide residents with 24-hour assistance and the highest level of care.

Management at the nursing home is extremely confident in every member of staff’s abilities, so much so that its founder was a resident at Hill House during the final year of her life.

The nursing home often welcomes several generations of the same family through its doors.

Staff at the home pride themselves on the fact that it has remained family-run and is able to provide a unique level of care for residents and their families.

Group: Hill House Nursing Home Ltd

Person in charge: Sakina Imambacos (Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Punjabi Mirpuri, German, French, Hindi, Panjabi, Punjabi, Tamil, Urdu

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hill House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Hill House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.757 for Hill House Care Home is calculated as follows: ( (216 Excellents x 5) + (46 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 272 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 20 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Hill House Care Home has a Review Score of 9.8 (9.757) from 23 Reviews


Average Ratings

  • Excellent
    20
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hill House Care Home?

  • Extremely LIKELY
    23
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hill House Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • more

They looked after my Dad in the most wonderful, kind and caring manner for 18 months. I will always appreciate this.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

During my period of convalescence at Hill House, I received warmth and kindness from the friendly and caring staff. Any assistance I required after my knee operation was given promptly and efficiently day or night. I had excellent accommodation with good and well-prepared meals. I felt happy and cared for during my stay and thank all concerned for helping me on my road to recovery.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother-in-law was a resident in Hill House for three years and I cannot speak highly enough of the care and understanding she was given by all the staff. The home was always spotless and never smelt. The food was of a very high standard. We were kept up to date on her wellbeing at all times. I cannot think of anything negative to say.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   5 out of 5

From the day that my mum went to Hill House Care Home, she has been given the care I cannot find fault. The way she was looked after it was like being looked after by her own family. Although she could not help herself she was treated with respect and dignity. We were able to go home with peace of mind knowing that mum will be looked after. At first it was a difficult decision to leave my mum under the care of a nursing home. But the warmth and welcome feeling that we were given helped us in making the decision. We as a family highly recommend Hill House as the quality of care is beyond words.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   5 out of 5

To be honest I couldn't have asked for a better place for my nan to spend her last few months. Lovely family atmosphere, caring and friendly staff, always activities and things going on but at the same time when and if you need space, peace and quiet it was there. My family and I couldn't be more grateful that nanny was able to see out her days in such wonderful surroundings. Many thanks to Hill House and all their staff.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I had a very good experience, having reluctantly put my husband in care. Staff overall were good, with some outstanding in their standard of care. I was recommended to Hill House and felt it was right on my first visit. I was treated with care too, which was a great help in my husband's last days. Generally, a very nice atmosphere with staff cheerful and welcoming, I have no regrets for choosing Hill House.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My wife suffered from Alzheimers Dementia for 9 years and spent the last 5 weeks of her life in this excellent Nursing Home. Every member of the Management and staff of this excellent establishment treated her with the utmost care and dignity, and I know she appreciated the care she was given, by the dedicated and very professional team attending to her at this time.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

During her stay at Hill House, my mother was looked after extremely well. The staff were so kind and caring and made every effort to make her stay as comfortable as they could. Facilities were excellent, activities were provided and mother was encouraged to participate. The only downside was the food was not always to mother liking. The lunch I had was excellent and included wine. I have recommended Hill House to friends.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

From the start, the staff made my friend feel welcome. The staff are very professional in all aspects as well as caring. The activities laid on are varied and entertaining and caters to all levels of mobility. It was good to see the owner around and nothing was too much trouble. A huge thank you Hill House for everything.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Kind, friendly staff. They go out of their way to be helpful.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Hill House nursing home was recommended to us by a friend who had a relative there. It is a most, warm and welcoming place. The care provided is very kind and gentle and the residents are treated with respect. They have a wonderful entertainment and activity program for the residents. Food is excellent. It is very clean and comfortable and the staff are excellent.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The nursing care of Hill House Care Home should stand as the standard that all such homes should take as the acceptable standard of excellence. Their skills in all the qualities needed to care for the cased of dementia, frailties regardless of all ages and must be noted in forthcoming social care programmes of government and local councils.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I visited many care homes before choosing Hill House Care Home. As soon as I went in there, I knew it was the one. There is a lovely atmosphere - very warm and friendly. The staff are wonderful and so helpful. I can't thank them enough for the way they look after my husband. I also think the activities they provide are so good and varied - something for everybody.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My Mum has been a resident in Hill House Care Home for the past 3 1/2 years. The care she has received throughout this period has been excellent. The staff are very caring and very sympathetic to her needs which have increased substantially over the years.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mum has been at Hill House Care Home for 15 years and has been very well cared for. Although she cannot speak the staff have got to know her needs and take time to make sure that they have got it right. The owners are approachable and know all of their residents by name. when mum has been ill or has had an incident they have kept me informed.
The home is lovely and clean and visitors are always made to feel welcome.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

We were sad to see Mum admitted to a nursing home but have gained an extremely helpful ‘family’ instead.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My wife has been at Hill House now for over a year and I would not wish her to be anywhere else. Hill House maintains a consistently good level of care in every respect. Whatever the situations, the necessary action is taken to avoid disturbing the smooth operation of this complex establishment. Great credit due to the management and staff.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Hill House is such a friendly, happy home and for 6 weeks our father resided here for end of life care. He was treated with such kindness by all the staff and treated him with such dignity. We cannot thank Hill House enough for all their kindness and support.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

It is hard to find fault with the care provided by the staff and managers at Hill House. My mother has been resident since Nov 2016 after suffering a stroke and a fractured hip. Without exception she has received a very high level of care and affection which is delivered with respect, compassion and complete professionalism. The visitors too are treated with exactly the same levels of respect and friendliness afforded to the residents. On every occasion when my wife and I visit we are offered tea, coffee and very often home-made cake. It is very reassuring to know that Mum, though forgetful and confused, is treated with a great deal of dignity and friendliness. We are very grateful to Hill House for putting our minds at rest - Mum is in very good hands.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The care was exceptional and always delivered in a considerate and respectful way. The staff were, without exception, kindness itself and nothing seemed to be too much trouble. It is a great comfort to know the loved one is in such good hands at times like this. I shall always be grateful to them.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care of my brother was of the highest standard.
He was extremely difficult to care for but the staff were always kind, attentive and extremely professional in the care they provided.
The premises were immaculate in cleanliness.
Diets and meals were of the highest standard.
Their expert care and support for my brother was of extreme comfort for myself and family.
God bless them all.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My wife received a most efficient, courteous and professional service whilst in short term respite care. The initial assessment was carried out promptly and conscientiously by two members of the Hill House professional team. This created much confidence in their ability to provide an appropriate and caring service.

The facilities (standard of room, catering and public area amenities) were excellent and the level of specialist nursing care and general hygiene, first class.

I would certainly give Hill House a 5 star recommendation.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother Ann was a resident for 15 months until she died in June 2015. The home is very clean and well run. All the staff are very friendly, caring and polite to all residents and welcoming to visitors. I did not have any worries about my Mother staying there and am very grateful that she ended her days in such a caring and compassionate place. I have only heard excellent reports about Hill House and would highly recommend them.

How likely would you be to recommend Hill House Care Home? Extremely Likely

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Average Rating:   5 out of 5

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