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- The Hornchurch Care Home

The staff were very kind and helpfuStuart C(Son of Resident/Service User)



The staff were very kind and helpfuStuart C(Son of Resident/Service User)



The Hornchurch Care Home, conveniently located in a residential area of Hornchurch, Essex, provides personalised residential, nursing and dementia care to older people.
With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at The Hornchurch to deliver the kindest possible care to residents, supporting them to live life the way they choose.
The professional care team at The Hornchurch are on hand to...
Care Provided by The Hornchurch Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Hornchurch Care Home for full pricing details and T&Cs.
Contact The Hornchurch Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Pamela Mauchaza (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
Room Information
- Single Rooms (55)
The Hornchurch Care Home Reviews (94)
The Hornchurch Care Home has a Review Score of 9.7 (9.671) out of 10, based on 22 reviews in the last 2 years.
Over all time The Hornchurch Care Home has 94 reviews.
Mum has been in the home for 5 yrs. As a family, we are very happy with the level of care. Any problems are addressed immediately. Mum has a problem with communication, the carers treat her with respect and are very patient working out what she wants.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Our experience has been very positive knowing mum has good carers looking after her, treating her with respect while at the same time being very friendly and caring. The management and admin staff have dealt with any issues in a helpful way. (There haven't been many issues) The food is very good and has helped mum back to good health.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and that you mother is doing well, we appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
I have been in the Hornchurch Nursing Home for over 4 years and I am looked after very well.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the continuous service provided. We appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team
During those months she was very well cared for by all the staff.
In her own words, she was very content.
We also found the staff friendly and accommodating.
Thank you for taking the time to leave a review for our home, we appreciate your feedback and that your mother was happy with the services provided, especially with the transition from hospital to the home and that she was well cared for on her short stay with us and our staff were friendly and accommodating. We will share your comments with the home’s manager.
The Bupa Customer Care Team
When I first came here, there were many problems, but thankfully they have been sorted out quite well. The staff are friendly and good at their work.
Thank you for your review, we appreciate your feedback. I am sorry to hear of problems you have experienced but I am pleased we have managed to resolve them for you. We take on board feedback whether it’s good or bad as it helps us to improve our service and experience for residents and family...
In general, a good home. Staff are helpful and efficient. Needs some updating (decor etc) in places.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
I come in every day and on the whole, I have no cause to complain. The carers are very good and if you ask one day to do something it has always been done the next day.
My aunt has been in here for 4 1/2 years and although she is unable to do anything and is in bed full time. She always seems happy.
Thank you for your review. I'm glad to hear that your Auntie is happy at the home and that you can ask for things and know that it will be done. The Bupa Customer Care team.
Most of the staff are extremely good, however, some of the staff need to be more committed and understand patients' needs. Overall the home is clean, tidy and a friendly environment.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
Excellent care, friendly staff. The people in their care come first. Food is super and cleaning, first class.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
My dad arrived at the home last August 2016. He had ben in a house where he spent his entire time in his room. Since he has been in the Bupa Hornchurch Care Home, he has thrived. He is now really enjoying his food in the company of other residents in the dining room. He enjoys outings and activities most days of the week. The carers are cheerful and attentive and make him laugh
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
She is 90 years old and we looked at care homes in RM13 and RM12 over a few weeks.
The home we chose was far superior overall.
The whole team at Bupa Hornchurch are on the ball, all striving for the same goal, the people they care for.
Over many years I have seen care homes where my family and friends have been.
This home is by far the best.
I'm sure my neighbour will be cared for and safe. We have kept an eye on her for 17 years and we would not just put her in any home, we feel this is a wise choice.
Thank you for sharing your kind feedback with us. I am so pleased that you were impressed with The Hornchurch, we wish your neighbour all the best. I will share your feedback with the home's manager. The Bupa Customer Care Team
Mum's clothes often go missing and are often shrunk. The food isn't good, no sugar/salt in food and the cuts of meat are cheap, fatty and hard for them to eat. Soup is not palatable and cake is tasteless. Needs improvement.
The staff, in general, are helpful and friendly. The entertainment is excellent and the entertainments coordinator does a fantastic job.
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our resident's health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate...
My mother does appear to be very happy and well cared for. The only unsatisfactory element is the rooms which for a long stay person are extremely small and basic. I would expect better lighting, in my mother's case, she cannot even see out of the window as the bed is in front of it, better seating areas in the room and generally more space.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Under new management, standards have been raised including the opportunity to discuss care standards during planned meetings. My mother (and late father) have been here for 4 years and seem happy in their care.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
- 18 Nov 2024
HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...
There are no upcoming events for The Hornchurch Care Home.
Accreditations
There are no accreditations posted yet for The Hornchurch Care Home.
Meet the Team (0)
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