The Hornchurch Care Home

2a Suttons Lane, Hornchurch RM12 6RJ
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9.7 93 Reviews
  • The Hornchurch Care Home, Hornchurch
The Hornchurch Care Home, conveniently located in a residential area of Hornchurch, Essex, provides personalised residential, nursing and dementia care to older people.

With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at The Hornchurch to deliver the kindest possible care to residents, supporting them to live life the way they choose.

The professional care team at The Hornchurch are on hand to help residents settle into life at the home. They take the time to learn about each resident’s individual hobbies and interests, supporting every person at the home to lead an active and fulfilling life. In addition to the range of activities available, residents are encouraged to take an active role in the Hornchurch community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Purpose-built and recently refurbished, The Hornchurch offers a host of places to relax and socialise, as well as perfect spots for residents to enjoy hobbies. The landscaped garden and patio is a great place to spend time with friends and family, while residents can also enjoy a range of onsite facilities such as the popular hair salon.

The Hornchurch also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends, and on those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining.
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Care Provided by The Hornchurch Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1166
  • Self-Funded Residential Dementia Care: from £1166
  • Self-Funded Nursing Care: from £1526
  • Self-Funded Nursing Dementia Care: from £1526
  • RESPITE Self-Funded Residential Care: from £1283
  • RESPITE Self-Funded Residential Dementia Care: from £1283
  • RESPITE Self-Funded Nursing Care: from £1680
  • RESPITE Self-Funded Nursing Dementia Care: from £1680
The price(s) shown are provided by the care home. Contact The Hornchurch Care Home for full pricing details and T&Cs.

Contact The Hornchurch Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact The Hornchurch Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Pamela Mauchaza (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (55)

The Hornchurch Care Home Reviews (93)

9.7

The Hornchurch Care Home has a Review Score of 9.7 (9.656) out of 10, based on 25 reviews in the last 2 years.
Over all time The Hornchurch Care Home has 93 reviews.

Overall Experience
  • 45
  • 41
  • 4
  • 0
  • 3
Date Published
  • 93
  • 10
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  • 25
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Reviewer Connection to The Hornchurch Care Home
  • 38
  • 17
  • 8
  • 7
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 81-93
Review from S H (Daughter of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience has been very positive knowing mum has good carers looking after her, treating her with respect while at the same time being very friendly and caring. The management and admin staff have dealt with any issues in a helpful way. (There haven't been many issues) The food is very good and
has helped mum back to good health.
Reply from Simone Berkeley, Customer Services Advisor at The Hornchurch Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and that you mother is doing well, we appreciate your comments about our home and will share your comments with the home’s manager.

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Review from M S (Resident) assisted by family/friend published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in the Hornchurch Nursing Home for over 4 years and I am looked after very well.
Reply from Simone Berkeley, Customer Service Advisor at The Hornchurch Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the continuous service provided. We appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Valda H (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was only at the home for a few months, going straight there from the hospital.
During those months she was very well cared for by all the staff.
In her own words, she was very content.
We also found the staff friendly and accommodating.
Reply from Simone Berkeley, Customer Service Advisor at The Hornchurch Care HomeThank you for taking the time to leave a review for our home, we appreciate your feedback and that your mother was happy with the services provided, especially with the transition from hospital to the home and that she was well cared for on her short stay with us and our staff were friendly and accommodating. We will share your comments with the home’s manager.


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Review from Flora P (Resident) assisted by family/friend published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I first came here, there were many problems, but thankfully they have been sorted out quite well. The staff are friendly and good at their work.
Reply from Simone Berkeley, Customer Service Advisor at The Hornchurch Care HomeThank you for your review, we appreciate your feedback. I am sorry to hear of problems you have experienced but I am pleased we have managed to resolve them for you. We take on board feedback whether it’s good or bad as it helps us to improve our service and experience for residents and family members. We appreciate your comments about our home and will share your comments with the home’s manager.

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Review from J E (Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, a good home. Staff are helpful and efficient. Needs some updating (decor etc) in places.
Reply from Jayne Duck, Customer Services Administrator at The Hornchurch Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Patricia J (Niece of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I come in every day and on the whole, I have no cause to complain. The carers are very good and if you ask one day to do something it has always been done the next day.


My aunt has been in here for 4 1/2 years and although she is unable to do anything and is in bed full time. She always seems happy.

Reply from Jayne Duck, Customer Services Administrator at The Hornchurch Care HomeThank you for your review. I'm glad to hear that your Auntie is happy at the home and that you can ask for things and know that it will be done. The Bupa Customer Care team.
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Review from Clare G (Daughter of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the staff are extremely good, however, some of the staff need to be more committed and understand patients' needs. Overall the home is clean, tidy and a friendly environment.
Reply from Jayne Duck, Customer Services Administrator at The Hornchurch Care HomeThank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from Jean R (Wife of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly staff. The people in their care come first. Food is super and cleaning, first class.
Reply from Jayne Duck, Customer Services Administrator at The Hornchurch Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Philippa JD (Daughter of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad arrived at the home last August 2016. He had ben in a house where he spent his entire time in his room. Since he has been in the Bupa Hornchurch Care Home, he has thrived. He is now really enjoying his food in the company of other residents in the dining room. He enjoys outings and activities
most days of the week. The carers are cheerful and attentive and make him laugh
Reply from Jayne duck, Customer sercices administrator at The Hornchurch Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Stephen B (Friend of Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My neighbour needed nursing care (vascular dementia) and other issues.
She is 90 years old and we looked at care homes in RM13 and RM12 over a few weeks.
The home we chose was far superior overall.
The whole team at Bupa Hornchurch are on the ball, all striving for the same goal, the people they
care for.
Over many years I have seen care homes where my family and friends have been.
This home is by far the best.
I'm sure my neighbour will be cared for and safe. We have kept an eye on her for 17 years and we would not just put her in any home, we feel this is a wise choice.
Reply from Emily Wilson, Customer Service Administrator at The Hornchurch Care HomeThank you for sharing your kind feedback with us. I am so pleased that you were impressed with The Hornchurch, we wish your neighbour all the best. I will share your feedback with the home's manager. The Bupa Customer Care Team
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Review from Pam D (Daughter of Resident) published on 19 December 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother has been a resident since August 2015 and we have been previously very unhappy. Management has changed and over the last few months improved but there is still a lot of improvement required. The rooms are small as said in a previous review, when we arrived our room was in a terrible state,
we painted it for our mum in the colours she wanted but the general maintenance of the building is poor, 'maintenance man' is not good. The room was very dirty, blue tac and holes in the wall from the previous occupant, dull and dingy. Her bedding was ripped! We cried that's how upset we all were, including my mum! Decor is tired.
Mum's clothes often go missing and are often shrunk. The food isn't good, no sugar/salt in food and the cuts of meat are cheap, fatty and hard for them to eat. Soup is not palatable and cake is tasteless. Needs improvement.
The staff, in general, are helpful and friendly. The entertainment is excellent and the entertainments coordinator does a fantastic job.
Reply from Emily Wilson, Customer Service Administrator at The Hornchurch Care HomeWe take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our resident's health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?
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Review from Linda (Daughter of Resident) published on 28 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother does appear to be very happy and well cared for. The only unsatisfactory element is the rooms which for a long stay person are extremely small and basic. I would expect better lighting, in my mother's case, she cannot even see out of the window as the bed is in front of it, better seating
areas in the room and generally more space.
Reply from Rose Pickering, Customer Service Administrator at The Hornchurch Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Sue (Daughter of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Under new management, standards have been raised including the opportunity to discuss care standards during planned meetings. My mother (and late father) have been here for 4 years and seem happy in their care.
Reply from Rose Pickering, Customer Service Administrator at The Hornchurch Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for The Hornchurch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.656 for The Hornchurch Care Home is calculated as follows: ( (199 Excellents x 5) + (79 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 288 Ratings = 4.656
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hornchurch Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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