The Hornchurch Care Home

2a Suttons Lane, Hornchurch RM12 6RJ
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9.3 86 Reviews
  • The Hornchurch Care Home, Hornchurch
The Hornchurch Care Home, conveniently located in a residential area of Hornchurch, Essex, provides personalised residential, nursing and dementia care to older people.

With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at The Hornchurch to deliver the kindest possible care to residents, supporting them to live life the way they choose.

The professional care team at The Hornchurch are on hand to help residents settle into life at the home. They take the time to learn about each resident’s individual hobbies and interests, supporting every person at the home to lead an active and fulfilling life. In addition to the range of activities available, residents are encouraged to take an active role in the Hornchurch community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Purpose-built and recently refurbished, The Hornchurch offers a host of places to relax and socialise, as well as perfect spots for residents to enjoy hobbies. The landscaped garden and patio is a great place to spend time with friends and family, while residents can also enjoy a range of onsite facilities such as the popular hair salon.

The Hornchurch also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends, and on those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095

These prices are only a guideline, please contact The Hornchurch Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Pervine Emery (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (55)

The Hornchurch Care Home Reviews (86)

9.3

The Hornchurch Care Home has a Review Score of 9.3 (9.322) out of 10, based on 25 reviews in the last 2 years.
Over all time The Hornchurch Care Home has 86 reviews.

Overall Experience
  • 40
  • 40
  • 3
  • 0
  • 3
Date Published
  • 86
  • 5
  • 13
  • 25
  • 61
Reviewer Connection to The Hornchurch Care Home
  • 36
  • 17
  • 7
  • 6
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 81-86
Review from Jean R (Wife of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly staff. The people in their care come first. Food is super and cleaning, first class.
Reply from Jayne Duck, Customer Services Administrator at The Hornchurch Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Philippa JD (Daughter of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad arrived at the home last August 2016. He had ben in a house where he spent his entire time in his room. Since he has been in the Bupa Hornchurch Care Home, he has thrived. He is now really enjoying his food in the company of other residents in the dining room. He enjoys outings and activities
most days of the week. The carers are cheerful and attentive and make him laugh
Reply from Jayne duck, Customer sercices administrator at The Hornchurch Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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  • Safety / Security
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Review from Stephen B (Friend of Resident) published on 5 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My neighbour needed nursing care (vascular dementia) and other issues.
She is 90 years old and we looked at care homes in RM13 and RM12 over a few weeks.
The home we chose was far superior overall.
The whole team at Bupa Hornchurch are on the ball, all striving for the same goal, the people they
care for.
Over many years I have seen care homes where my family and friends have been.
This home is by far the best.
I'm sure my neighbour will be cared for and safe. We have kept an eye on her for 17 years and we would not just put her in any home, we feel this is a wise choice.
Reply from Emily Wilson, Customer Service Administrator at The Hornchurch Care Home

Thank you for sharing your kind feedback with us. I am so pleased that you were impressed with The Hornchurch, we wish your neighbour all the best. I will share your feedback with the home's manager. The Bupa Customer Care Team

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Review from Pam D (Daughter of Resident) published on 19 December 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother has been a resident since August 2015 and we have been previously very unhappy. Management has changed and over the last few months improved but there is still a lot of improvement required. The rooms are small as said in a previous review, when we arrived our room was in a terrible state,
we painted it for our mum in the colours she wanted but the general maintenance of the building is poor, 'maintenance man' is not good. The room was very dirty, blue tac and holes in the wall from the previous occupant, dull and dingy. Her bedding was ripped! We cried that's how upset we all were, including my mum! Decor is tired.
Mum's clothes often go missing and are often shrunk. The food isn't good, no sugar/salt in food and the cuts of meat are cheap, fatty and hard for them to eat. Soup is not palatable and cake is tasteless. Needs improvement.
The staff, in general, are helpful and friendly. The entertainment is excellent and the entertainments coordinator does a fantastic job.
Reply from Emily Wilson, Customer Service Administrator at The Hornchurch Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our resident's health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

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Review from Linda (Daughter of Resident) published on 28 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother does appear to be very happy and well cared for. The only unsatisfactory element is the rooms which for a long stay person are extremely small and basic. I would expect better lighting, in my mother's case, she cannot even see out of the window as the bed is in front of it, better seating
areas in the room and generally more space.
Reply from Rose Pickering, Customer Service Administrator at The Hornchurch Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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Review from Sue (Daughter of Resident) published on 21 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Under new management, standards have been raised including the opportunity to discuss care standards during planned meetings. My mother (and late father) have been here for 4 years and seem happy in their care.
Reply from Rose Pickering, Customer Service Administrator at The Hornchurch Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Current Review Score: 9.3 (9.322)

Overview of Review Score

The Review Score of 9.3 (9.322) out of 10 for The Hornchurch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.322 for The Hornchurch Care Home is calculated as follows: ( (158 Excellents x 5) + (94 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (16 Very Poors x 1) ) ÷ 283 Ratings = 4.322
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hornchurch Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Pervine

Pervine Emery

Job Title: Home Manager Joined: 2021

As a Registered Nurse with over 30
years’ experience, Pervine has gained a
wealth of experience in providing care
and nursing support to elderly people, to
enrich their lives. She is a knowledgeable
leader who is passionate about delivering
the highest standards in care and quality
of life for Residents.


Pervine closely shares HC-One’s vision
in aiming to provide the kindest care for
each and every Resident. She extends this
caring approach to her Colleagues and
works closely with them to deliver care
and support to Residents in a way that
they gain the most benefit, in a warm and
welcoming home.


She also works hard to arrange events and
activities with nearby schools and clubs
and is always keen to include the local
community in life at The Hornchurch.
When asked what she enjoys most about
her role, Pervine remarked: “It means
the world to me to know I’m making a
difference in the lives of our Residents. It’s
always wonderful to see them with smiles
on their faces.”


Outside of work, Pervine enjoys spending
quality time with her family and friends.
She also remarks herself as an avid
shopper, as she enjoys shopping at her
local high street stores.
If you would like to find out more about
The Hornchurch, Pervine would be
delighted to have an informal discussion
with you over the phone to answer
any questions and provide further
information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hornchurch Care Home to verify any information. View our terms and conditions. The Hornchurch Care Home has an Enhanced Service - more info.