The staff were very kind and helpfuStuart C(Son of Resident/Service User)
The staff were very kind and helpfuStuart C(Son of Resident/Service User)
The Hornchurch Care Home, conveniently located in a residential area of Hornchurch, Essex, provides personalised residential, nursing and dementia care to older people.
With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at The Hornchurch to deliver the kindest possible care to residents, supporting them to live life the way they choose.
The professional care team at The Hornchurch are on hand to...
The Hornchurch Care Home, conveniently located in a residential area of Hornchurch, Essex, provides personalised residential, nursing and dementia care to older people.
With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at The Hornchurch to deliver the kindest possible care to residents, supporting them to live life the way they choose.
The professional care team at The Hornchurch are on hand to help residents settle into life at the home. They take the time to learn about each resident’s individual hobbies and interests, supporting every person at the home to lead an active and fulfilling life. In addition to the range of activities available, residents are encouraged to take an active role in the Hornchurch community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.
Purpose-built and recently refurbished, The Hornchurch offers a host of places to relax and socialise, as well as perfect spots for residents to enjoy hobbies. The landscaped garden and patio is a great place to spend time with friends and family, while residents can also enjoy a range of onsite facilities such as the popular hair salon.
The Hornchurch also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends, and on those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining.
Contact The Hornchurch Care Home to confirm what's included and get a personalised quote:
The Hornchurch Care Home has a Review Score of 9.7 (9.680) out of 10, based on 21 reviews in the last 2 years.
Over all time The Hornchurch Care Home has 94 reviews.
Mum has been in the home for 5 yrs. As a family, we are very happy with the level of care. Any problems are addressed immediately. Mum has a problem with communication, the carers treat her with respect and are very patient working out what she wants.
Mum has been in the home for 5 yrs. As a family, we are very happy with the level of care. Any problems are addressed immediately. Mum has a problem with communication, the carers treat her with respect and are very patient working out what she wants.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Our experience has been very positive knowing mum has good carers looking after her, treating her with respect while at the same time being very friendly and caring. The management and admin staff have dealt with any issues in a helpful way. (There haven't been many issues) The food is very good...
Our experience has been very positive knowing mum has good carers looking after her, treating her with respect while at the same time being very friendly and caring. The management and admin staff have dealt with any issues in a helpful way. (There haven't been many issues) The food is very good and has helped mum back to good health.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and that you mother is doing well, we appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
I have been in the Hornchurch Nursing Home for over 4 years and I am looked after very well.
I have been in the Hornchurch Nursing Home for over 4 years and I am looked after very well.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and the continuous service provided. We appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team
We also found the staff friendly and accommodating.
We also found the staff friendly and accommodating.
Thank you for taking the time to leave a review for our home, we appreciate your feedback and that your mother was happy with the services provided, especially with the transition from hospital to the home and that she was well cared for on her short stay with us and our staff were friendly and accommodating. We will share your comments with the home’s manager.
The Bupa Customer Care Team
When I first came here, there were many problems, but thankfully they have been sorted out quite well. The staff are friendly and good at their work.
When I first came here, there were many problems, but thankfully they have been sorted out quite well. The staff are friendly and good at their work.
Thank you for your review, we appreciate your feedback. I am sorry to hear of problems you have experienced but I am pleased we have managed to resolve them for you. We take on board feedback whether it’s good or bad as it helps us to improve our service and experience for residents and family...
Thank you for your review, we appreciate your feedback. I am sorry to hear of problems you have experienced but I am pleased we have managed to resolve them for you. We take on board feedback whether it’s good or bad as it helps us to improve our service and experience for residents and family members. We appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
In general, a good home. Staff are helpful and efficient. Needs some updating (decor etc) in places.
In general, a good home. Staff are helpful and efficient. Needs some updating (decor etc) in places.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
I come in every day and on the whole, I have no cause to complain. The carers are very good and if you ask one day to do something it has always been done the next day.
My aunt has been in here for 4 1/2 years and although she is unable to do anything and is in bed full time. She always seems...
I come in every day and on the whole, I have no cause to complain. The carers are very good and if you ask one day to do something it has always been done the next day.
My aunt has been in here for 4 1/2 years and although she is unable to do anything and is in bed full time. She always seems happy.
Thank you for your review. I'm glad to hear that your Auntie is happy at the home and that you can ask for things and know that it will be done. The Bupa Customer Care team.
Most of the staff are extremely good, however, some of the staff need to be more committed and understand patients' needs. Overall the home is clean, tidy and a friendly environment.
Most of the staff are extremely good, however, some of the staff need to be more committed and understand patients' needs. Overall the home is clean, tidy and a friendly environment.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
Excellent care, friendly staff. The people in their care come first. Food is super and cleaning, first class.
Excellent care, friendly staff. The people in their care come first. Food is super and cleaning, first class.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
My dad arrived at the home last August 2016. He had ben in a house where he spent his entire time in his room. Since he has been in the Bupa Hornchurch Care Home, he has thrived. He is now really enjoying his food in the company of other residents in the dining room. He enjoys outings and...
My dad arrived at the home last August 2016. He had ben in a house where he spent his entire time in his room. Since he has been in the Bupa Hornchurch Care Home, he has thrived. He is now really enjoying his food in the company of other residents in the dining room. He enjoys outings and activities most days of the week. The carers are cheerful and attentive and make him laugh
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
The whole team at Bupa Hornchurch are on the ball, all striving for the same goal, the people they...
I'm sure my neighbour will be cared for and safe. We have kept an eye on her for 17 years and we would not just put her in any home, we feel this is a wise choice.
Thank you for sharing your kind feedback with us. I am so pleased that you were impressed with The Hornchurch, we wish your neighbour all the best. I will share your feedback with the home's manager. The Bupa Customer Care Team
My mother has been a resident since August 2015 and we have been previously very unhappy. Management has changed and over the last few months improved but there is still a lot of improvement required. The rooms are small as said in a previous review, when we arrived our room was in a terrible...
The staff, in general, are helpful and friendly. The entertainment is excellent and the entertainments coordinator does a fantastic job.
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our resident's health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate...
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our resident's health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?
My mother does appear to be very happy and well cared for. The only unsatisfactory element is the rooms which for a long stay person are extremely small and basic. I would expect better lighting, in my mother's case, she cannot even see out of the window as the bed is in front of it, better seating...
My mother does appear to be very happy and well cared for. The only unsatisfactory element is the rooms which for a long stay person are extremely small and basic. I would expect better lighting, in my mother's case, she cannot even see out of the window as the bed is in front of it, better seating areas in the room and generally more space.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Under new management, standards have been raised including the opportunity to discuss care standards during planned meetings. My mother (and late father) have been here for 4 years and seem happy in their care.
Under new management, standards have been raised including the opportunity to discuss care standards during planned meetings. My mother (and late father) have been here for 4 years and seem happy in their care.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
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