The Hornchurch Care Home

Excellent - would recommend without avail. Keep the good work going, well done.

My mum has been in The Hornchurch for nearly 2 years and I have been extremely pleased with the care provided for my mum, except for one minor episode, which the manager dealt with extremely competently. The staff are a delight. Thank you.

I feel the care given by the staff to my mum since being admitted here has been very good. They look after her needs on a daily basis. Anytime she has been taken ill they have acted quickly and kept us informed of what was happening. I feel that she is in safe hands being here.

I would not hesitate to recommend to others.

The staff are very attentive and caring, they welcome visitors at all times without restriction and are willing to answer any questions. The home provides structure to my mother's life with a routine that also ensures that she is cared for and looked after to the best of their ability. Security in the home is excellent and there are areas that you can use to provide variety of outlook both inside and out. There are always going to be the odd issue with full-time care, the home has listened to any concerns that we have raised.

Our father visits daily. He is also made so welcome and the staff understand his cognitive impairment and keep an eye on him. The activities team helped organise a brilliant celebration of their 60th anniversary and the manager is always very approachable and manages an excellent home.

My father-in-law was a resident for the last 7 years. Up until 2017, we had no serious issues as the home was run by another company. Then was taken over by another company and went downhill very fast. Management are unapproachable, ignore emails. Turnover of staff is massive with agency being used. No continuity. My father-in-law hadn't been dead 12 hours and the nurse called and requested us to move the body. No empathy or compassion. Wouldn't recommend this home, no care at all.

Have been really impressed with the care and support provided by all!

I find The Hornchurch Care Home, very clean, staff are caring and wonderful to the residents, the way they are looked after is well above standard, we are so pleased that they had a room for our dad.

I find this care home extremely friendly. The care of my father is excellent. It's clean, tidy and the food is great.

Thanks to the care of nurses and carers.

Care and companionship in the home is very good. Mum always washed/dressed when I come to visit. Food good - Mum has put on weight since she has been here. She is well cared for.

Mother has only been in The Hornchurch for a few months but seems to have settled fairly well. Any minor issues have been dealt with efficiently. The manager and staff seem very approachable and caring. Mum is usually clean and happy. The food is good with choices offered each day. Sometimes Mum gets bored as cannot take herself to chat with other residents if staff busy.

Mum came here initially for respite care after being in hospital for 10 days. Until then, she had been an independent 90 year-old doing everything for herself in her first floor flat. She liked Hornchurch Care Home so much she's decided to stay for good. This was almost entirely due to the professionalism, attitude, kindness of all the staff from the manager down. They are all fantastic people.

I have been well treated and am warm and comfortable in the home. The food is good. The entertainment schedule is very entertaining. The staff are kind and caring, most of them. Sometimes there is a delay in the answering of the bell, especially at night. The hairdresser and chiropodist come regularly. I feel my care is good.

The staff are wonderful, genuine people and there are plenty of activities to keep Mum occupied. Well done everyone!

I have found the Hornchurch Care Home to be a very welcoming warm and friendly establishment, clean and colourful. My wife, being an Alzheimer's patient, is treated with great care and dignity by all the staff and management, sometimes in very trying situations. Nursing staff and carers take a friendly and light-hearted family approach to their work and always make us feel welcome.

The staff are efficient and pleasant. They treat the residents well. Sometimes there is a shortage of staff.

It is a very well run home, everyone is friendly and considerate, There is always someone to give you a smile and a hello when passing through the door. The give me plenty to eat, more than enough, and it is nice to know there is always someone around if I need help. Thank you!

I'm very pleased with the care my mum has received since arriving at The Hornchurch. All the staff involved with her care are compassionate and kind. Nothing is too much trouble and my mum's dignity is maintained at all times. Both my mum and my family are always treated with respect by the staff.