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- The Hornchurch Care Home

The staff were very kind and helpfuStuart C(Son of Resident/Service User)



The staff were very kind and helpfuStuart C(Son of Resident/Service User)



The Hornchurch Care Home, conveniently located in a residential area of Hornchurch, Essex, provides personalised residential, nursing and dementia care to older people.
With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at The Hornchurch to deliver the kindest possible care to residents, supporting them to live life the way they choose.
The professional care team at The Hornchurch are on hand to...
Care Provided by The Hornchurch Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Hornchurch Care Home for full pricing details and T&Cs.
Contact The Hornchurch Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Pamela Mauchaza (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
Room Information
- Single Rooms (55)
The Hornchurch Care Home Reviews (94)
The Hornchurch Care Home has a Review Score of 9.7 (9.671) out of 10, based on 22 reviews in the last 2 years.
Over all time The Hornchurch Care Home has 94 reviews.
Excellent - would recommend without avail. Keep the good work going, well done.
My mum has been in The Hornchurch for nearly 2 years and I have been extremely pleased with the care provided for my mum, except for one minor episode, which the manager dealt with extremely competently. The staff are a delight. Thank you.
I feel the care given by the staff to my mum since being admitted here has been very good. They look after her needs on a daily basis. Anytime she has been taken ill they have acted quickly and kept us informed of what was happening. I feel that she is in safe hands being here.
I would not hesitate to recommend to others.
The staff are very attentive and caring, they welcome visitors at all times without restriction and are willing to answer any questions. The home provides structure to my mother's life with a routine that also ensures that she is cared for and looked after to the best of their ability. Security in the home is excellent and there are areas that you can use to provide variety of outlook both inside and out. There are always going to be the odd issue with full-time care, the home has listened to any concerns that we have raised.
Our father visits daily. He is also made so welcome and the staff understand his cognitive impairment and keep an eye on him. The activities team helped organise a brilliant celebration of their 60th anniversary and the manager is always very approachable and manages an excellent home.
My father-in-law was a resident for the last 7 years. Up until 2017, we had no serious issues as the home was run by another company. Then was taken over by another company and went downhill very fast. Management are unapproachable, ignore emails. Turnover of staff is massive with agency being used. No continuity. My father-in-law hadn't been dead 12 hours and the nurse called and requested us to move the body. No empathy or compassion. Wouldn't recommend this home, no care at all.
Thank you for taking the time to provide feedback on your experience at The Hornchurch. I am sorry to hear that your experiences were less than positive, I would welcome the opportunity to discuss your concerns further and obtain more information.
Have been really impressed with the care and support provided by all!
I find The Hornchurch Care Home, very clean, staff are caring and wonderful to the residents, the way they are looked after is well above standard, we are so pleased that they had a room for our dad.
I find this care home extremely friendly. The care of my father is excellent. It's clean, tidy and the food is great.
Thanks to the care of nurses and carers.
Care and companionship in the home is very good. Mum always washed/dressed when I come to visit. Food good - Mum has put on weight since she has been here. She is well cared for.
Mother has only been in The Hornchurch for a few months but seems to have settled fairly well. Any minor issues have been dealt with efficiently. The manager and staff seem very approachable and caring. Mum is usually clean and happy. The food is good with choices offered each day. Sometimes Mum gets bored as cannot take herself to chat with other residents if staff busy.
Mum came here initially for respite care after being in hospital for 10 days. Until then, she had been an independent 90 year-old doing everything for herself in her first floor flat. She liked Hornchurch Care Home so much she's decided to stay for good. This was almost entirely due to the professionalism, attitude, kindness of all the staff from the manager down. They are all fantastic people.
I have been well treated and am warm and comfortable in the home. The food is good. The entertainment schedule is very entertaining. The staff are kind and caring, most of them. Sometimes there is a delay in the answering of the bell, especially at night. The hairdresser and chiropodist come regularly. I feel my care is good.
Thank you for your positive feedback regarding your care at the home. I am truly sorry to hear that you have experienced a delay in your call bell being answered and thank you for taking the time to raise your concern with me. I would like to apologise for this and can assure you that we have discussed response times with the staff during meetings.
The staff are wonderful, genuine people and there are plenty of activities to keep Mum occupied. Well done everyone!
I have found the Hornchurch Care Home to be a very welcoming warm and friendly establishment, clean and colourful. My wife, being an Alzheimer's patient, is treated with great care and dignity by all the staff and management, sometimes in very trying situations. Nursing staff and carers take a friendly and light-hearted family approach to their work and always make us feel welcome.
The staff are efficient and pleasant. They treat the residents well. Sometimes there is a shortage of staff.
It is a very well run home, everyone is friendly and considerate, There is always someone to give you a smile and a hello when passing through the door. The give me plenty to eat, more than enough, and it is nice to know there is always someone around if I need help. Thank you!
I'm very pleased with the care my mum has received since arriving at The Hornchurch. All the staff involved with her care are compassionate and kind. Nothing is too much trouble and my mum's dignity is maintained at all times. Both my mum and my family are always treated with respect by the staff.
Thank you for your lovely review. I am so pleased that you are impressed with The Hornchurch, their staff, and the care they are providing for your Mum. We really appreciate your feedback. The Bupa Customer Care Team.
Bed Vacancies
Please contact us for latest vacancies.
News (11) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
- 18 Nov 2024
HC-One care homes across the UK took part in fundraising activities on Friday, November 15, to raise vital funds for BBC’s Children in Need. Children In Needs supports charities and...
There are no upcoming events for The Hornchurch Care Home.
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