The Hornchurch Care Home

2a Suttons Lane, Hornchurch RM12 6RJ
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9.7 93 Reviews
  • The Hornchurch Care Home, Hornchurch
The Hornchurch Care Home, conveniently located in a residential area of Hornchurch, Essex, provides personalised residential, nursing and dementia care to older people.

With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at The Hornchurch to deliver the kindest possible care to residents, supporting them to live life the way they choose.

The professional care team at The Hornchurch are on hand to help residents settle into life at the home. They take the time to learn about each resident’s individual hobbies and interests, supporting every person at the home to lead an active and fulfilling life. In addition to the range of activities available, residents are encouraged to take an active role in the Hornchurch community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Purpose-built and recently refurbished, The Hornchurch offers a host of places to relax and socialise, as well as perfect spots for residents to enjoy hobbies. The landscaped garden and patio is a great place to spend time with friends and family, while residents can also enjoy a range of onsite facilities such as the popular hair salon.

The Hornchurch also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends, and on those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining.
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Care Provided by The Hornchurch Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1166
  • Self-Funded Residential Dementia Care: from £1166
  • Self-Funded Nursing Care: from £1526
  • Self-Funded Nursing Dementia Care: from £1526
  • RESPITE Self-Funded Residential Care: from £1283
  • RESPITE Self-Funded Residential Dementia Care: from £1283
  • RESPITE Self-Funded Nursing Care: from £1680
  • RESPITE Self-Funded Nursing Dementia Care: from £1680
The price(s) shown are provided by the care home. Contact The Hornchurch Care Home for full pricing details and T&Cs.

Contact The Hornchurch Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact The Hornchurch Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Pamela Mauchaza (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (55)

The Hornchurch Care Home Reviews (93)

9.7

The Hornchurch Care Home has a Review Score of 9.7 (9.656) out of 10, based on 25 reviews in the last 2 years.
Over all time The Hornchurch Care Home has 93 reviews.

Overall Experience
  • 45
  • 41
  • 4
  • 0
  • 3
Date Published
  • 93
  • 10
  • 12
  • 25
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Reviewer Connection to The Hornchurch Care Home
  • 38
  • 17
  • 8
  • 7
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 61-80
Review from A M (Daughter of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in The Hornchurch for nearly 2 years and I have been extremely pleased with the care provided for my mum, except for one minor episode, which the manager dealt with extremely competently. The staff are a delight. Thank you.
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Review from J H (Daughter of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel the care given by the staff to my mum since being admitted here has been very good. They look after her needs on a daily basis. Anytime she has been taken ill they have acted quickly and kept us informed of what was happening. I feel that she is in safe hands being here.
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Review from A H (Son of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the six months that my father has been resident at The Hornchurch, I have been impressed by the standard of care and facilities. The residents are treated with patience and kindness.
I would not hesitate to recommend to others.
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Review from Thomas O (Son of Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very attentive and caring, they welcome visitors at all times without restriction and are willing to answer any questions. The home provides structure to my mother's life with a routine that also ensures that she is cared for and looked after to the best of their ability. Security in the
home is excellent and there are areas that you can use to provide variety of outlook both inside and out. There are always going to be the odd issue with full-time care, the home has listened to any concerns that we have raised.
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Review from A H (Daughter of Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has end-stage dementia and have severe care needs. We would just like to thank all the staff for the excellent care she receives. Our mother is always treated with dignity and a smiling face. Nothing is too much bother.
Our father visits daily. He is also made so welcome and the staff understand
his cognitive impairment and keep an eye on him. The activities team helped organise a brilliant celebration of their 60th anniversary and the manager is always very approachable and manages an excellent home.
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Review from A S (Daughter-in-law of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My father-in-law was a resident for the last 7 years. Up until 2017, we had no serious issues as the home was run by another company. Then was taken over by another company and went downhill very fast. Management are unapproachable, ignore emails. Turnover of staff is massive with agency being used.
No continuity. My father-in-law hadn't been dead 12 hours and the nurse called and requested us to move the body. No empathy or compassion. Wouldn't recommend this home, no care at all.
Reply from Clare Sheehan, Careline Advisor at The Hornchurch Care HomeThank you for taking the time to provide feedback on your experience at The Hornchurch. I am sorry to hear that your experiences were less than positive, I would welcome the opportunity to discuss your concerns further and obtain more information.
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Review from R J (Son of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been really impressed with the care and support provided by all!
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Review from Debbie A (Daughter of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find The Hornchurch Care Home, very clean, staff are caring and wonderful to the residents, the way they are looked after is well above standard, we are so pleased that they had a room for our dad.
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Review from Michelle B (Daughter of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find this care home extremely friendly. The care of my father is excellent. It's clean, tidy and the food is great.
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Review from Bert D (Husband of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since moving here my wife's neglected sore has been completely healed.
Thanks to the care of nurses and carers.
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Review from Jennifer R (Daughter of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care and companionship in the home is very good. Mum always washed/dressed when I come to visit. Food good - Mum has put on weight since she has been here. She is well cared for.
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Review from C W (Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother has only been in The Hornchurch for a few months but seems to have settled fairly well. Any minor issues have been dealt with efficiently. The manager and staff seem very approachable and caring. Mum is usually clean and happy. The food is good with choices offered each day. Sometimes Mum gets
bored as cannot take herself to chat with other residents if staff busy.
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Review from Robert B (Son of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came here initially for respite care after being in hospital for 10 days. Until then, she had been an independent 90 year-old doing everything for herself in her first floor flat. She liked Hornchurch Care Home so much she's decided to stay for good. This was almost entirely due to the professionalism,
attitude, kindness of all the staff from the manager down. They are all fantastic people.
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Review from Brian S (Resident) assisted by family/friend published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been well treated and am warm and comfortable in the home. The food is good. The entertainment schedule is very entertaining. The staff are kind and caring, most of them. Sometimes there is a delay in the answering of the bell, especially at night. The hairdresser and chiropodist come regularly.
I feel my care is good.
Reply from Clare Sheehan, Careline Advisor at The Hornchurch Care HomeThank you for your positive feedback regarding your care at the home. I am truly sorry to hear that you have experienced a delay in your call bell being answered and thank you for taking the time to raise your concern with me. I would like to apologise for this and can assure you that we have discussed response times with the staff during meetings.
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Review from Carolyn C (Daughter of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care my Mother has received since becoming a resident here. She started with respite care after a spell in hospital and has enjoyed being looked after so much that she has decided to stay.
The staff are wonderful, genuine people and there are plenty of activities to keep Mum
occupied. Well done everyone!
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Review from Stephen M (Husband of Resident) published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the Hornchurch Care Home to be a very welcoming warm and friendly establishment, clean and colourful. My wife, being an Alzheimer's patient, is treated with great care and dignity by all the staff and management, sometimes in very trying situations. Nursing staff and carers take a friendly
and light-hearted family approach to their work and always make us feel welcome.
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Review from Dennis B (Husband of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are efficient and pleasant. They treat the residents well. Sometimes there is a shortage of staff.
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Review from Meryl B (Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very well run home, everyone is friendly and considerate, There is always someone to give you a smile and a hello when passing through the door. The give me plenty to eat, more than enough, and it is nice to know there is always someone around if I need help. Thank you!
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Review from Susan R (Daughter of Resident) published on 2 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I'm very pleased with the care my mum has received since arriving at The Hornchurch. All the staff involved with her care are compassionate and kind. Nothing is too much trouble and my mum's dignity is maintained at all times. Both my mum and my family are always treated with respect by the staff.
Reply from Emily Wilson, Customer Service Administrator at The Hornchurch Care HomeThank you for your lovely review. I am so pleased that you are impressed with The Hornchurch, their staff, and the care they are providing for your Mum. We really appreciate your feedback. The Bupa Customer Care Team.
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Review from C F (Daughter of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the home for 5 yrs. As a family, we are very happy with the level of care. Any problems are addressed immediately. Mum has a problem with communication, the carers treat her with respect and are very patient working out what she wants.
Reply from Simone Berkeley, Customer Service Advisor at The Hornchurch Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.
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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for The Hornchurch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.656 for The Hornchurch Care Home is calculated as follows: ( (199 Excellents x 5) + (79 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 288 Ratings = 4.656
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hornchurch Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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