The Hornchurch Care Home

2a Suttons Lane, Hornchurch RM12 6RJ
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9.3 86 Reviews
  • The Hornchurch Care Home, Hornchurch
The Hornchurch Care Home, conveniently located in a residential area of Hornchurch, Essex, provides personalised residential, nursing and dementia care to older people.

With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at The Hornchurch to deliver the kindest possible care to residents, supporting them to live life the way they choose.

The professional care team at The Hornchurch are on hand to help residents settle into life at the home. They take the time to learn about each resident’s individual hobbies and interests, supporting every person at the home to lead an active and fulfilling life. In addition to the range of activities available, residents are encouraged to take an active role in the Hornchurch community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Purpose-built and recently refurbished, The Hornchurch offers a host of places to relax and socialise, as well as perfect spots for residents to enjoy hobbies. The landscaped garden and patio is a great place to spend time with friends and family, while residents can also enjoy a range of onsite facilities such as the popular hair salon.

The Hornchurch also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends, and on those sunny summer days, the outdoor spaces are the ideal spot for some alfresco dining.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1095

These prices are only a guideline, please contact The Hornchurch Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Pervine Emery (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (55)

The Hornchurch Care Home Reviews (86)

9.3

The Hornchurch Care Home has a Review Score of 9.3 (9.322) out of 10, based on 25 reviews in the last 2 years.
Over all time The Hornchurch Care Home has 86 reviews.

Overall Experience
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  • 40
  • 3
  • 0
  • 3
Date Published
  • 86
  • 5
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  • 25
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Reviewer Connection to The Hornchurch Care Home
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  • 17
  • 7
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Total of 86, showing 21-40
Review from John S (Son of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank every member of staff for looking after my father. The care he got was outstanding. God bless every one of you.
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Review from Jane W (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing, marvellous, wonderful! My father was in a local hospice and could not return home after being discharged from there as we could not cope with his needs at home. Naturally, we, as a family, were concerned whether this care home would be good enough but after a couple of days, our minds were
at peace that it was the right place for Dad. Everyone was friendly...admin, laundry, nursing, carers and even the cooks whom we met with at some point! They all treated Dad with dignity and respect. He was kept comfortable and out of pain. When his appetite waned and he wanted egg and chips instead of the usual lunch, it was not a problem. A call was made to the kitchen and 20 minutes later a plate of very hot and well-cooked egg and chips arrived. The food was all good and plentiful. A timetable in his room of all the daily activities. Clean, good-sized room. If you are looking for a care home for a loved one, this is well worth a visit. Well done and thank you to everyone who looked after Dad.
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Review from K M (Next of Kin) published on 23 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My relative was neglected here. She was bedbound, unable to move or speak. The staff could not cope with her needs. The building itself is not fit for purpose. The windows hardly open, and there is no aircon. My relative's room was tiny, ill-equipped and excessively hot. She was discharged here without
my consent. Within minutes of arriving, it was clear the home could not cater for her needs. It was also clear the lack of staff could not cope with the sheer number of people needing care there.
The nurses/care assistants severely lack appropriate training and leave people buzzing for help, they are overwhelmed. I witnessed people crying out for someone to help them, as they were about to wet themselves or worse. At this time all the staff had vacated the floor for a team meeting in the manager's office.
I recommend anyone to inspect this home multiple times at different times of day/night to be sure you want to leave someone you care about here. If I could leave zero stars I would.
Reply from Clare Sheehan, Careline Advisor at The Hornchurch Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you feel your relative’s experience was not what it should be. We understand this is a very difficult time and want to share our deepest condolences for your loss. We are aware your feedback has already been investigated by the local authority, however, should you wish to raise any further concerns, we would be happy to discuss these with you in line with our complaints policies and procedures. If you wish to discuss this formally with us, please do not hesitate to contact the care home directly or liaise with our support office via Careline@hc-one.co.uk

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Review from Lorna S (Friend of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The only home we researched had a lovely garden with plenty of real flowers and plants! I felt at home as soon as I entered. Pleasant, nicely decorated, clean surroundings with friendly, caring staff. My friend celebrated his 82nd birthday last week and the home made it a really special occasion for
him. My only problem is that he cannot use a mobile phone, and it is (understandably) often difficult to get busy staff to answer the telephone and take their mobile to him. Apart from that we are so glad he moved homes!
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Review from K B (Daughter of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and the other residents had a fantastic day just like a day at the seaside with fish and chips, ice creams, a beach, paddling pools and inflated balls. Everything had been thought of even the weather played ball. Thank you.
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Review from D H (Son of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very pleased with the attention and kindness shown to my mother and pleased with our choice of care home after visiting a number of them and having previous experience via other relatives.
The difficult years with Covid proved difficult for everyone and I am pleased with our decision.
My thanks
to everyone for your help.
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Review from C E (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, my experience with the home is good. I'm happy with the care my mum is receiving but with some carers their duties, I have found, to be quite poor. I feel they require more training and could be more considerate to the required needs as even when leaving clear instructions they are not being
followed through.
Reply from Julie Caygill, Hospital Liaison Team Administrator at The Hornchurch Care Home

Thank you for your feedback and we are happy to know that your overall experience has been good.
We are however sorry to learn of your experience with our carers. We have shared your feedback with our care team. Our carers have a suite of training that they are required to do regularly and we ensure they are supported to do their training.
The management team has an open-door policy, if you do have any experience that you're not satisfied with, please do let us know immediately and we will be able to resolve this with you.
Thank you for taking the time to provide your feedback which has helped us to continue to improve the care we provide to your loved one.

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Review from Grahame S (Son of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was only in their care for a few days having been referred on a fast-track transfer from hospital for end of life care. I cannot speak highly enough of the care and kindness she received from all the staff on Floor 1. They were cheerful, kind and nothing was too much trouble. In my mother’s
final hours they were respectful and treated us all with dignity and compassion. They did everything they could to make her final days as comfortable and safe as possible. Thank you to all the care team and the administrative and management staff for your highly professional care.
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Review from L W (Daughter of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad spent only a short time here receiving palliative care. He was well looked after and kept comfortable and happy. They adapted to his changing needs, particularly around food. He was treated with dignity and respect throughout.
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Review from Teresa O (Daughter of Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints about this home. The staff go above and beyond, very friendly. I'm always greeted with a smile. It's always clean, warm and very welcoming, my mother is very happy here. Would highly recommend. Thank you for your everyday care for my mother, much appreciated.
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Review from Diane K (Daughter of Resident) published on 1 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was finding it too hard to manage at home, so the decision was made to have a two-week respite break to see if a care home would suit her. After just three days, she knew she wanted to stay. A lovely, warm room, three good meals a day, 24-hour care, daily activities and company. She could not be
happier. The staff are wonderful, from the head nurse (the guardian angel) to the office management; all are so pleasant and helpful. Mum is happy, and I am happy she is in the right place.
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Review from W S (Daughter-in-law of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All residents are treated with the utmost respect, care and dignity. It's like one big happy home from home, just better as the 'fairies' magically clean, cook and care for everybody's individual needs. Activities are fantastic and engage everyone.
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Review from Michael S (Brother of Resident) published on 16 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister came for a six-week trial as she was very against giving up her house. At the end of the six weeks, she decided she didn't want to go back home. She looks a lot better, she has regular showers, clean clothes every day and her hair washed and blow-dried every week. She is having three good
meals a day as well as lots of tea and snacks. She is treated with respect and has her dignity back. I would recommend this care home to anyone. Thank you.
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Review from Patrick M (Son of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, could not wish for a better place for my mum to be in her condition. The staff are fantastic, kind and lovely. Thank you.
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Review from Stefan W (Nephew of Resident) published on 11 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we were very pleased and heartened by the care and compassion shown to our uncle, who sadly passed away after being in your care for two weeks. We found all the staff both professional, understanding and caring. We always felt that they went the extra mile in caring for and nursing our
uncle. On behalf of the family, please accept our sincere appreciation and thanks, particularly special thanks to one particular member of staff.
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Review from Ian C (Son of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only with you for a short while, but in that time, your care was beyond our expectations. Not only did you look after Mum with dignity and compassion but we also felt you looked after us in the same way. Thank you.
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Review from John P (Son of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We chose this care home because of the light spacious, airy rooms and the friendliness of the staff, not only to us but towards each other. I know we were right as whenever any of the staff come in my mom's face lights up with a big smile and they have a great banter between them.
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Review from Stuart C (Son of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very kind and helpful. The lead carer was excellent at being able to keep up her spirits and ours, with regard to her care. Good management.
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Review from P C (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for a week and we are very impressed with the quality of the facilities and more importantly the kindness of the staff. One member of staff, in particular, is wonderful and looks after her so well!
Thank you all.
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Review from Ryan K (Power of Attorney of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean and the staff are kind, attentive and engaged. They keep us well informed and respond well to feedback. The resident is well looked after.
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Current Review Score: 9.3 (9.322)

Overview of Review Score

The Review Score of 9.3 (9.322) out of 10 for The Hornchurch Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.322 for The Hornchurch Care Home is calculated as follows: ( (158 Excellents x 5) + (94 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (16 Very Poors x 1) ) ÷ 283 Ratings = 4.322
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hornchurch Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Pervine

Pervine Emery

Job Title: Home Manager Joined: 2021

As a Registered Nurse with over 30
years’ experience, Pervine has gained a
wealth of experience in providing care
and nursing support to elderly people, to
enrich their lives. She is a knowledgeable
leader who is passionate about delivering
the highest standards in care and quality
of life for Residents.


Pervine closely shares HC-One’s vision
in aiming to provide the kindest care for
each and every Resident. She extends this
caring approach to her Colleagues and
works closely with them to deliver care
and support to Residents in a way that
they gain the most benefit, in a warm and
welcoming home.


She also works hard to arrange events and
activities with nearby schools and clubs
and is always keen to include the local
community in life at The Hornchurch.
When asked what she enjoys most about
her role, Pervine remarked: “It means
the world to me to know I’m making a
difference in the lives of our Residents. It’s
always wonderful to see them with smiles
on their faces.”


Outside of work, Pervine enjoys spending
quality time with her family and friends.
She also remarks herself as an avid
shopper, as she enjoys shopping at her
local high street stores.
If you would like to find out more about
The Hornchurch, Pervine would be
delighted to have an informal discussion
with you over the phone to answer
any questions and provide further
information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hornchurch Care Home to verify any information. View our terms and conditions. The Hornchurch Care Home has an Enhanced Service - more info.