The Hornchurch Care Home

My mother-in-law has only just arrived here, so far I'm very happy with all staff and her care.

From the moment I was shown around the home, I felt this would be the place for my elderly relative. The environment was welcoming, clean with a pleasant aroma of home-cooked food. Every member of staff we encountered was caring, knowledgable and keen to listen. My mother was efficiently settled into her room and the staff quickly learned about her medical conditions. I felt my mother was safe and secure and I had good access. I highly recommend this home.

Thank you for everything you do.

Family member who came to Hornchurch Care Home were instantly made very welcome. The nurses, carers and everyone involved in his care are great. He very much enjoyed his stay here and was very sad to leave.

My mum has happily settled in and is getting good care. She is eating and drinking better and enjoying a lovely variety of activities.

Our mum came to the Hornchurch Care Home in April 2021 and has been wonderfully cared for by an amazing team of people, from the nurses to the carers, laundry team, cleaners and cooks. We couldn't have asked for more an we would like to thank everyone at the home for the love and care that was given to Mum. You are all very special people - thank you.

All very kind and helpful.

All the family are grateful that Mum's final week was comfortable.

He has now been moved.

Amazing, marvellous, wonderful! My father was in a local hospice and could not return home after being discharged from there as we could not cope with his needs at home. Naturally, we, as a family, were concerned whether this care home would be good enough but after a couple of days, our minds were at peace that it was the right place for Dad. Everyone was friendly...admin, laundry, nursing, carers and even the cooks whom we met with at some point! They all treated Dad with dignity and respect. He was kept comfortable and out of pain. When his appetite waned and he wanted egg and chips instead of the usual lunch, it was not a problem. A call was made to the kitchen and 20 minutes later a plate of very hot and well-cooked egg and chips arrived. The food was all good and plentiful. A timetable in his room of all the daily activities. Clean, good-sized room. If you are looking for a care home for a loved one, this is well worth a visit. Well done and thank you to everyone who looked after Dad.

I recommend anyone to inspect this home multiple times at different times of day/night to be sure you want to leave someone you care about here. If I could leave zero stars I would.

The only home we researched had a lovely garden with plenty of real flowers and plants! I felt at home as soon as I entered. Pleasant, nicely decorated, clean surroundings with friendly, caring staff. My friend celebrated his 82nd birthday last week and the home made it a really special occasion for him. My only problem is that he cannot use a mobile phone, and it is (understandably) often difficult to get busy staff to answer the telephone and take their mobile to him. Apart from that we are so glad he moved homes!

Mum and the other residents had a fantastic day just like a day at the seaside with fish and chips, ice creams, a beach, paddling pools and inflated balls. Everything had been thought of even the weather played ball. Thank you.

My thanks to everyone for your help.

Overall, my experience with the home is good. I'm happy with the care my mum is receiving but with some carers their duties, I have found, to be quite poor. I feel they require more training and could be more considerate to the required needs as even when leaving clear instructions they are not being followed through.

My mother was only in their care for a few days having been referred on a fast-track transfer from hospital for end of life care. I cannot speak highly enough of the care and kindness she received from all the staff on Floor 1. They were cheerful, kind and nothing was too much trouble. In my mother’s final hours they were respectful and treated us all with dignity and compassion. They did everything they could to make her final days as comfortable and safe as possible. Thank you to all the care team and the administrative and management staff for your highly professional care.

My dad spent only a short time here receiving palliative care. He was well looked after and kept comfortable and happy. They adapted to his changing needs, particularly around food. He was treated with dignity and respect throughout.

I have no complaints about this home. The staff go above and beyond, very friendly. I'm always greeted with a smile. It's always clean, warm and very welcoming, my mother is very happy here. Would highly recommend. Thank you for your everyday care for my mother, much appreciated.

Mum was finding it too hard to manage at home, so the decision was made to have a two-week respite break to see if a care home would suit her. After just three days, she knew she wanted to stay. A lovely, warm room, three good meals a day, 24-hour care, daily activities and company. She could not be happier. The staff are wonderful, from the head nurse (the guardian angel) to the office management; all are so pleasant and helpful. Mum is happy, and I am happy she is in the right place.

All residents are treated with the utmost respect, care and dignity. It's like one big happy home from home, just better as the 'fairies' magically clean, cook and care for everybody's individual needs. Activities are fantastic and engage everyone.